I've been coming to this location for a long time and I've had some really good experiences. But tonight I had one of the best. I don't write a lot of reviews on this platform but after tonight I have to. Curt was absolutely delightful and my girlfriend and I always hope to see him there when we come in. He's fantastic with the ice cream and his personality is spectacular. Wish more places had people like him. read more

Oh no you will NOT charge me $5.00 for the world's tiniest cup of ice cream, and no you will NOT fail to understand me three times in a row when I ask for hot caramel on top, and no you will NOT give me one tiny candy bar stuck into the tiny mound of vanilla ice cream when I asked for crumbles. Oh wait, that's exactly what you did... so I should say, no you will NOT do this to any of the very smart people I hereby warn about this expensive, idiotic establishment with no business sense, not the kind people who are smart enough to go to Baskin Robins for twice the quality at half the price. read more

Dear God - We are sorry for being too conservative, please re-open Ben n Jerry's. I'm not a huge fan of this chain, tasteless ice cream that relies on toppings to give it any flavor, log lines and slow service. I just avoided the place for the reasons above, but my wife thought she'd surprise us by bringing home an ice cream pie that they advertised in the window. After waiting over 20 minutes in the line, listening to worse singing than a karaoke night at TGI Fridays, she gets to the counter to find out that you have to order it a day in advance. Does this place think it's Honeybaked? I really miss BnJs where they would bend over backward for their customers. How hard is it to throw some ice cream into a pie dish. Seriously. read more

The service here can be good but it can also suck. Employees do not say thank you when they are tipped, do not sing, or dance. I quote an employee said, "I don't do anything I don't have to do." That is no way to treat your customers. Twice I have come here and had to correct how they were making my ice cream because the employee did not listen to what I wanted. 2 stars for the cleanliness and for their product. But, frankly, I will go to Baskin Robbins. Their ice cream isn't as good but their employees aren't rude. If I am going to pay a lot for ice cream I'll pay for the better service. read more

I guess, i can call myself a FAN now since I've been here twice this week! picked this cake up for my brother's b-day: Strawberry Passion Signature cake (small: $24.99): oh so goood! Strawberry with graham crackers ice cream w/ red velvet cake. yum! Price: expensive for a really small cake, BUT it's worth it! Way better than Baskin Robbin's ice cream cake---in my opinion. read more

I went this store a few times. Always taste so good(coffee is my best one) So I wondering why. Worker tell me they make ice cream theirself every 1 or 2 times a week. They are not receive from company. I recommend this store for who want fresh and high quality ice cream. read more

I like the ice-cream. I have my favorite. The issue is the cleanliness of the place. Please look up at the dust that is falling from the ceiling. Two ceiling fans covered in dust. There are 9 lightbulbs burned out! Wallpaper is missing from behind the main counter. The bathroom was worse than a truck stop. The windows were dirty and dusty. They have dust webs ready to fall down near food prep areas. These are all things visible to me while I waited in line. It makes you wonder what is in the private spaces. HOW dirty is the rest of the place. If they are willing to invite the public in to their guest area in such conditions what's going on in the back. My last visit here....the "magic" is covered in dust and maybe my ice-cream too... read more

I love cold stone. And very nice services every time. Olso, tastes is very good. My family's eating the ice cream 2-3 times a week. read more

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Ordered a $12 ice cream from here and they refused to put whipped cream on it, even if i paid extra. Awful customer service never going back to this location. read more

I went here for the first time, very very disappointed. Terrible customer service, employees don't take time out to properly speak with you. I love cold stone but will not be coming back here read more

It's not 1030 yet, and there locked with no one visible. I walked up at 10:25 and doors lock. Yes I know ya'll want to go home. But in my day, doors locked at time posted. Not leave by time posted. read more

I ordered a cake for my husband's birthday. The cake was delicious and the customer service was great!

Went in for take out and found out they were only doing online orders. I tried to place it online and it is so complicated! There was no option for marshmallows and no banana ice cream flavor. If you're going to do that, you better make sure your online service is up to date and not so complicated! So irritated that I just gave up! read more

They get one star because at least one item was good. This place has got to have the worst customer service. Two employees working but only one helping customers and when we walked in there was a nice line. The one taking orders was overwhelmed and looked like he wasn't sure how to make certain things. The other would come out and tell him ingredients or check the register and go back in the back. Also for an ice cream store it was Hot. Anyway I am more writing this to remind myself to never go back! 20 minutes to get ice cream is a bit ridiculous! read more

As far as ice cream goes this is one of my favorite places! The "thing" it seems like recently has been all the new make your own frozen yogurt places, but sometimes you want just some ice cream and the toppings mixed in rather than just on top. The service is always good but can be slow when there is a group of people or someone ordering a large amount of ice cream. I will be going back here and enjoying some after dinner treats for sure!! read more

Bad staff. Was in line to obviously get my ice cream, and my friend and i were the only two people in the store. When we started to order, the two people working acted like they were trying to rush our order. Also, one of the staff made the wrong ice cream, and said that they would "give us the ice cream for free". When i noticed the reciept, they still charged us for the ice cream and said their reasoning behind the charge was because "she essentially made two ice creams as one" even though they said word for word they would charge me. The guy who i also asked to make a frappuccino for me tried convincing me that the one i was getting doesn't taste good, and tried to get me to get a shake even though the frap was for someone else. This location isnt great read more

We recently had a school fundraiser here and the ice cream was delicious! The manager and owner were both very nice and we appreciate them supporting our school! read more

Love love love all cold stones and this one is no different. I wish it was open later. I would be there a lot more. Nice employee there's a girl and I think there's a boy too and wow I just love the cake flavor and I want to try the hot stones especially I see there's A churro food. read more

I've been going to cold stone for at least 10 years and over time there is less and less quantity of how much ice cream they give you. Tonight I got a (like it) as usual, smallest size because that's usually plenty. Well I got less then the full cup size amount, when it used to be a mountain on top of the cup full. I would have said something but it seemed like that was what everyone was getting so I'm assuming management has told them to start giving less and less. I'm paying $5+ dollars for a small simple ice cream, I should be getting the same service as I've always gotten over the last decade. Really disappointed with the fact I feel like I'm not getting my money's worth anymore. I'll have to find a new summer treat. read more

Don't get why it's 3 stars ! Every time I go in the workers behind the counter are always working hard to get the ice cream out. Go there and try the peanut butter perfection or the birthday cake ! Clean inside, friendly staff , great service I'll be back read more

So the cons first: it does take a really long time to get through the line especially on weekends when it's busy. Also it's kind of pricy. But the ice cream is sure tasty, so it's worth. read more

Hana Cho isn't very nice. I an a city worker who has patronized her store and bought gifts cards from them before....she wouldn't let me use her bathroom unless I bought something. Never ever again will I buy anything from her again. Mind you I was in uniform, not some derelict trying to use the restroom. Hana Cho you are completely unreasonable. Your facility isn't that clean either. read more

Was in line before other customers, they even acknowledged me, but served the other customers before me. After they served the third customer after me, I just walked out. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Simi Valley, California

Ordered takeout & went in to get my order a good 5 minutes after the given pick up time. I was immediately told that the shop wasn't affiliated with Yelp. I informed the employee that I had already paid on the app & she continued to say they had nothing to do with Yelp. Had to run back to my car to grab my phone to try showing employee my order but she didn't look at it nor did she attempt to help me figure out the confusion. I asked if they took orders from GrubHub & she continued on with how they "don't take orders from Yelp." I reordered the same, exact drink & called GrubHub support while watching my order being made. The initial employee that shunned me then presented a piece of paper with my name & phone # on it stating they had my drink. Turns out it was in the fridge the whole time, she tried telling me it's cause "the order was from GrubHub." Hope that location informs their employees that they do, indeed, take orders from Yelp. What should've been a minute-long task ended up taking 10. read more

I'm not pleased with how I was treated by the manager. Last time I was there I showed him a coupon I had and he said it was good but not for what I ordered. He told me to use it next time. So I went in and this time I ordered signature creations, more expensive, and then he says it's not the right coupon. For good business ethics he should have honored it anyway. He said he would and he remembered saying it. I would never have ordered this but I didn't want to just leave and disappoint my kids. I'm upgrading from 1 star to 3 stars because the owner/manager had been more pleasant lately. read more

Since my mother introduced me to cold stone yet ago I can't get enough. The way you can choose how crazy you want your flavor to be is sometimes just what I need. Although lately I'm not satisfied. The last two times I was there the employees didn't get the right amount for the size I wanted after mixing and putting it into the cup they would just get more of the cream and put it right on top. !!!What's with that!!! !!!Talk about stupid!!! The other thing is they would "OVER" mix. Even when asked to stop they don't. I'm sure we can all agree that with our ice cream we want it done a certain way. I know I do. Right now I'm debating on whether to return or not due to these two times. Theresa C April 2016 read more

Cold stone ice cream is the best, it's so creamy and so good. It has great service and lots of flavor and candy options.

I love Coldstone! The ice cream here is the best! The quality seems to be consistent no matter who makes your ice cream. The peanut butter perfection is delicious. It is the perfect blend of chocolate and peanut butter. I was so sad to see them discontinue the chocolate fudge truffle though because it made this even better. The employees are usually pretty friendly. However, the owner seems very serious all the time which comes across as unfriendly. These guys definitely deserve tips since they deal with freezing hands all day. The only reason for less than five stars is the price. It seems to be very expensive for ice cream. But I guess you get what you pay for! read more

So I walked into Cold Stone tonight with my family of six. After waiting 20 minutes in line my group is up next. 3 people working behind the counter. I assumed that my people would be taken care of in order that they were standing in line. Boy was I wrong. After my first person was helped, and the next available person became available I thought my second person in my group would be helped, but no they asked for all of us to step aside and the group to the just walked in the door come up to the window and get helped. I had waited in line for 20 minutes with my group. How is that right. Who designed this business plan. This is stupid. I will never go there again. I had to give a star otherwise it would be 0. read more

Ice cream and servers are always great. Owner/Manager is a total turd. I had a coupon that clearly said June but he denied the coupon and made me pay the full price. No big deal. I'll just never go here again. Which is too bad. I know cold stone refunds the individual stores for the coupons like this. But this guy will lose a customer, the duchess no less, over a bogo coupon. read more

Customer service is beyond horrible!!!!! The owner's daughter is rude and disrepectful towards customers! Never coming back again! My poor daughter (4 & 6) even commented as I did not mention my feelings to them. They are smart! They know the difference between bad customer service vs good/excellent customer service. read more

Cold Stone is definitely one of my guilty pleasures. My favorite every time I go is the Cheesecake Fantasy. I love the crushed graham crackers and fruit mixed in. To me, it's a little on the pricey side but well worth it due to the quality you get. read more

Fantastic! Open until 10 so I can always get my latenight fix. The dudes who work there are super friendly and will throw in an extra Reese's Peanut Butter Cup if you ask nice enough ;) Try the new Oatmeal Cookie Dough Ice cream... Bomb! Once you've had Coldstone, you'll never go to Baskin Robbins again. TREAT YO SELF! read more

Ice cream tastes AMAZING.. been going for years, one of my favorites. . Crew is great. One thing i dislike, I Always get hassled regarding coupons..First, you have to print it out, which is so 10 years ago.. Then they always tell you to read the fine print; Ok the Font is SUPER SMALL in your ads that you email..Isn't it the point of a coupon you advertise and honor what brought the customer in the first place.. not like I bring a coupon from months ago.. adjust your policy, or you will lose lots of loyal customers. read more

I love this ice cream place!! there is no other place i would rather go to besides this place! good ice cream, toppings, service and a cold stone ice cream gift card is a good present for any occasion!! ENJOY! read more

I love cold stone ice cream!!!so I visited so many different location but simi valley one is the best Great and Excellent services. Especially owner and manager are really nice!! and awsome!! their always kind to every customer when I am waiting the line and they always treat me like I am a valuable customer. Store looks always clean and neat!! Everything looks perfect and great. THANK YOU :) read more

Im not much of a fan cause its always too melted and way too sweet. ( yes too sweet) But for creative invent your own ice cream this is ok. the only reason I really do like this place is that they have a raspberry cheesecake ice cream cake which is to die for. read more

No need to recount one of my earlier reviews, except to say... At this location I found my server extra attentive and generous when it came down to my portion size. Thank you, whoever you were. read more

We ordered a chocolate oreo shake. Alas, we were given a chocolate shake. We asked him if it had oreos, and he lied to our face. Thanks, coldstone. and the sherbet tastes like sprite. read more

The service is horrible here. If you buy ice cream by the gallon watch this place they give you half a gallon. I've been there twice and they did the same thing. When I brought it to the owners attention, he filled it with a little more ice cream but without the nuts. I'll never go again read more