If you love ice cream & love Cold Stone, you do not want to come to this location. If you love having only two spoonfuls of ice cream before you have an instant milkshake you will love this place. This is the closest Cold Stone to me but I never go. I was reminded why on yesterday. It feels like the ice on the slab is for decoration because there's no way a slab up to temp could mix so poorly. I have a marble cutting board that I use to mix ice cream at home. Never as a novice have I had the melted mess the professionals give me when I visit this location. For ice cream, go anywhere but here. It's too expensive to not get quality. read more

Cold Stone Creamery - Coffee Lovers Only - July 2024 - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

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This place should have a health violation! - It smells horrible in there - It was hotter inside than outside last night - It took forever to get our ice cream - The ice cream in the front of the counter was melting in the tubs, gross! - We choose the ice cream at the top that looked more frozen but the stone was not freezing, so ice cream was just melting when they mixed it up Just a terrible experience! read more

Hailey the Assistant Manager was so incredibly sweet and helpful and made my ice cream with the best ingredients and it was delicious! Highly recommend coming back to see her again! read more

Cold Stone Creamery - Coffee Lovers Only - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

Absolutely terrible service I'd bet my life the people working tonight were high. They were so out of it it was shameful.

We visited on a Sunday after watching a movie next door, and it was BUUSSSYYY!!! We waited in line for about 20 minutes. We ordered 3 custom creations. I recently had to go dairy free for an allergy and let them know. She offered to find new silk ice cream in the back and fresh cut strawberries from the back. Then mixed it in a completely separate container to avoid cross contamination. I was so happy that they were so accommodating! It was my first time trying the silk ice cream & it was good! I mixed if with oreos (they're vegan!) & strawberries. The combo was perfect & I'm excited to have a local place where I can get a delicious dairy free treat! read more

I would give zero stars if I could. I have no clue how anyone could be so stupid as to mix ice cream with strawberries so badly, but here I sit with a melted mess. I got a "surrender to strawberry" and clearly she forgot the strawberries. I asked her to fix it and she dumped maybe 3 or 4 on top. Attitude the entire way. As I'm eating it she didn't even mix the cake/whip into the ice cream well. It was all bunched in one area. The ice cream was mostly melted (cold stone my ass). I might charge back on my card. I hope that useless lump gets fired. Avoid at all costs. Sweet Frog across the street is much, much, much, MUCH better. read more

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Hello i just wanted to take the time to reconize one of your employee... which today only recieved 5 star tonight because of her. as she was patient,didn't cut us off or rush my friends unlike the young lady that was serving me...Tiazia had execellent customer sevice skills from start to finish. Was very knowledgable about the different flavors yall had to offer and what came in it .... I had asked another employee that was working there that night other than Tiazia, if they still sing if we asked or if it was.some ones birthday the young lady said they don't do that anymore and then followed up by saying well not at this location....Tiazia also agreed but also said though its not requied of us to do it but she would if we would like us to she said she didn't mind at all... She went above and beyond the levels of customer service to make sure i had wonderful service and a amazing experience... which in the end will make me come back again. Tiazia is an asset to this company and you would do great to hire more go getters like her. My 2 friends and my self tip our hat to u Tiazia read more

It has been ages since I've been here. Covid kinda hit this whole shopping area real hard (theatre). Went out here on a whim with my daughter looking for a banana split. Kinda upset they couldn't do a custom order but hey, the employee behind the counter did her best with what she had. It was delicious and I definitely had no complaints. I did have an issue with the system check-out. If you have a reward, it doesn't tell you what the reward is.. you just have to blindly accept it. In my case I had a bogo and I only bought one. The employee was super awesome and worked with me but I'd think that the company should consider improvements to customer check-out satisfaction. Unfortunately, the area is starting to really take a toll from lack of development improvements to the area. It's starting to look like the shopping center that is "alive" but on its last legs. If you go here, probably plan on taking it out unless you want to sit on stuff that's becoming quickly worn out. Food Taste: 5 Overall Service: 5 Value of food to cost: 4 Facility: 3 Repeat customer: yes Dog Friendly: patio read more

Bruh. I just ordered from here on DoorDash. These fools made the smallest size (ordered a medium) and then put the small cup in the bigger cup to make it look like the correct size!! I see why y'all have 3 stars. That's called a scam. Never again. read more

Cold Stone Creamery - A scam. - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

This location fulfilled my request although it is no longer on the menu. I told them the contents of what I wanted and they readily made my wife's favorite "Banana Split Decision." The manager was friendly and courteous and recalled the ingredients himself. It was a special day in which my wife accepted my proposal for marriage. I frequent this location on a regular basis. Cold Stone did a disservice by removing this one from the menu. We always get the half gallon no need to waste time on anything smaller.... read more

Cold Stone Creamery - a cup of coffee on a glass table - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

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Sorry but this place is going downhill. Used to be fun but now it's quite dirty and nasty. Both associates could care less about being professional, friendly, or courteous. This isn't the only Cold Stone Creamery that's like this. Also, the parking lot is not well lit. Plenty of parking. The restrooms were ok. read more

For my birthday I had an ice cream cake oreos it was so good yummy love it so good so yummy read more

Cold Stone Creamery - a slice of cake on a plate - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

Good fresh delicious ice cream and delicious flavors that you're love so I would recommend this location to anyone... read more

Cold Stone Creamery - Good fresh ice cream and delicious flavors.... - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

One person working on a Saturday afternoon. Long wait to buy an ice cream cake. Disappointing.

My honest review about this location before reading other reviews! We visited this location to get some Ice cream for my sons 4th birthday. Upon entering we waited about 1 minute for someone to come up and help "peggy" was the name of the employee as said on our receipt. She was not very friendly , and had the attitude of " You should know what you want so hurry up" When asking for a bowl she said " ok are you sure ??? Because most people dont know what they want then they change their minds and its annoying" ( Ive worked in the service industry , trust me I am aware of confused customers , ALL the more reason to be a HELPFUL Employee. The whole encounter was awkward and rude, She checked to see if I left a tip on the receipt, when she saw I didnt she just scootef the bag forward and said there you go and turned around, my 4 YEAR OLD SON SAID THANKYOU (as we are raising our children to have manners) and she grumply said yea your welcome. RE-TRAIN your staff, ASK CHICKFILA FOR SOME POINTERS COLDSTONE . Please and thank you in.advance ! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

im EXTREMELY disappointed .... what cookie dough ice cream doesn't have cookie dough ... ridiculous and the wait was forever

It was a bit busy there, and I did an order ahead. Still took another 15-20 minute wait to get my order. The ice cream is always good, that's why I give it 4 stars. read more

Coldstones is my favorite Icecream spot! And I have been a regular here for the last few years. Despite the Various employee changes. The Ice cream is always a wonderful treat! read more

I've gone to this location and I usually enjoy the ice cream. Since Covid my husband and I haven't gone on our usual ice cream date night. We decided to order delivery from the cold stone website. Our closest cold stone was available for delivery. We picked out our stuff. Paid. Didn't really mind the 8.99 delivery fee. It gave us a time of 8:35pm for our ice cream to arrive. So we waited. 8:40 came around and no one showed up so I decided to call. They told me they had my ice cream there. And that in order to get it I'd have to come in. So I told them I wanted a refund and they told me I had to come in for that too they couldn't do it electronically. So we are without ice cream and without 30$ because of cold stones mistake. The website shouldn't have allowed me to order and pay if I couldn't get my product delivered. read more

Cold Stone Creamery - My purchase went through and tells me delivery time. - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

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Ice cream is tasty but the past few times I've come they always seem to be out of multiple flavors. Cannot have many of the signature ice cream concoctions because the majority of the ice cream flavors are out of stock. Today they were out of four. Not very impressed. Understaffed and lines are always long. We will come back but wish they'd step their game back up. read more

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I like the flavors varieties. Its nice that they do change it up. Samples always available. Seating inside and plenty outside! Movies next door so a good treat before or after a show. Love their ice cream cookies too. The cookies are soft just like they are fresh baked! Little pricey for the few you get. read more

Staff is very friendly and efficient! The ice cream is amazing. Love this place!. Chocolate with peanut butter cup and shakes are wonderful!

Not a fan. The ice cream is yummy as expected but the service is trash. They never have anything I came in for. Always running out of stuff or never had it. I don't even bother anymore unless my kids what some after a movie. For me, it's a no. read more

This is the second time we've come and they don't have the Silk ice cream. Either have the one plant-based option actually available, or do your customers a favor and remove it from the menu since it's never in the store. Not coming here anymore. read more

We frequent cold Stone Creamery a couple times a month and I love this location! It's only busy on the weekends, the staff is very pleasant, and they've never tried to serve me a burnt waffle bowl. read more

Visited the Suffolk location this afternoon and 3 servers and a service worker was there (making a lot of loud noises) for a drain or something wish they would have done that before the store opened but female manger I think was very friendly and trying to help the line she was hopping over the equipment to make sure we had a good and fast experience here (loved that a manger was able to go above and beyond for us) we did still have a little bit of a wait due to the service workers equipment female manger was handing over ice cream to other employees due to the fact they were separated from each other and letting them know what we had ordered other female and male workers were very friendly and I did see some smiles from everyone working wish there was a little more overall service and product was just what we needed (ordered 2 like it birthday cake remix 2 kids pink cotton candy and a milk shake amazing wish I could give more stars) !!!! read more

We stopped by this creamery after an amazing dinner with some friends. We weren't ready for the evening to end and figured desert would be a pleasant way to end the evening. The employees here are fantastic. Very helpful and friendly. Our issues with the store certainly didn't have anything to do with the staff. The store was clean and tidy as well. We didn't have an issue finding a clean table to sit at. The issue with this store is they were almost out of ice cream! To me, that indicated a serious lack of managerial planning. It's been an incredibly hot summer and safe to assume people are going to be seeking out relief from that heat at any chance they can. To have such a limited selection of ice cream is a business killer. Now I'm pretty weird about ice cream. I don't like anything that isn't chocolate based. I don't like butter cream or mint chocolate chip, none of it because the ice cream itself isn't chocolate. Guess what they were out of? The ladies at the counter did the best they could to make something for me that I enjoyed and came up with a pretty fair solution. I still was only able to eat a few bites and took the rest home (which isn't necessarily a bad thing!). read more

WAY TOO SLOW!!!! Took 20 minutes to serve a group of 5. 3 guys standing around talking too much.

Haven't been here in awhile. Same decor and flavors. They do let you sample a lot and the staff was friendly. I have an allergy kid so when he orders they get it from the back from containers not touched AND a fresh, clean scoop. He's never had issues when they do this. The ice cream is good and their mixed creations rock! They used to sing if you tipped a $, but alas, no one sang this past time. Not cheap, but righ enough you could share a large with a few family members. read more

I love Cold Stone. They offer a variety of ice-cream and you can create your own cone or cup. They give you my plenty of ice-cream. I always find it hard to eat it all. Best place to be on a hot summer day. read more

Cold Stone Creamery - Founders Favorite - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

The employees are nice and service was quick, but it was ungodly hot. Ice cream started to melt before we even got to the register. I get the sorbet since it's low carb, but they have such limited flavors, it gets old and tasted slightly freezer burned. read more

Hopefully this is an off day for this location because our family loves Cold Stone. The person who helped us was snappy and short and the store was so hot that the ice cream was melting before she handed it to us. The thermostat read 86.5 degrees and there were flies buzzing around. Will drive to Greenbriar next time. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Suffolk, Virginia

I ordered an ice cream cake on line for pick up the next day. The last time I ordered an ice cream cake I went with Dairy Queen because I had no idea cold stone even did this. It was a pleasant surprise!! I ordered an 8" mint chip cake (chocolate cake, mint chip ice cream, with whipped cream and Oreos on top). NOM. With tax and a tip it was 26 dollars. I was able to pay on line when I ordered on Thursday so that saved me a ton of time having to deal with people when I went in to pick up on Friday. In and out in 5 minutes. My kinda transaction!!! They have premade cakes you can go in and pick out right from the freezer but you won't be able to personalize those. When you order in advance (either in the store or on line like I did) you can personalize with messages.....I.e. Happy birthday, congratulations, etc. Good cake and good ice cream. I'm a fan. read more

refused to service customer with severe asthma unable to wear a mask. I even politely covered my mouth with shirt. This is unlawful per federal guidelines. I would not return or recommend read more

This is the worst cold stone I've ever been to. It seems like everybody has the attitude including the manager. I came in and the manager had on pajamas And looks like she was high on something. The one particular day I came in the line was so long and the girl Bree disappeared everybody asking where she is. They only had 2 people. 1 had to work the register it was terrible. Customer service terrible. read more

Highly disappointed in this establishment. I decided to go get some ice cream tonight and all I wanted was cold stone. However, when I arrived not only was the store dirty, but almost all of the lights were off and they literally had 5 flavors and none of them where used in their signature creations which made it very difficult to get anything at all and the 5 flavors they did have where basically empty. None of the employees were wearing gloves and one was literally standing there talking on his phone. And as a paying customer I expect that when I go to a kind of pricey ice cream place for them to actually haw ice cream. read more

Last night we went to get ice cream after a movie.... the line looked long but once I walked over I realized why... very young team and no manager on duty. Some were working hard but others were obviously avoiding interaction with the guests. In this case, delicious ice cream doesn't make up for a poorly run restaurant. read more

Love the ice cream, customer service was great when we were there. I love the new peanut butter batter bowl and they let me sub real pb for the carmel, win! Delicious. It is a little pricey, but we're willing to pay the price because we use it as a special treat read more

The crew of gentleman working this evening were fantastic, efficient and polite. We always have a pleasant experience at this location but the 4/27 night shift men were on it! read more

Expensive but we had a gift card. I never really thought that the ice cream is anything special at these stores. Tasty but not worth the price. read more