The weather was beautiful (one of those fake spring days) during the middle of a cold stint and we just felt inclined to go b/c we wanted some delicious ice cream. Hands-down, this place really is just awesome. They serve great custard, concretes, and all of it at a fairly reasonable price. Sometimes you don't want the massive, super crazy concoction. I'm a custard mix with sprinkles kinda guy. This place delivers on high-quality and simple I will say though, custard has a tendency to melt faster than ice cream so if it's warm outside, I'd recommend a cone ;) Food Taste: 5 Overall Service: 4 Value of service to cost: 5 Facility: 4 Ambiance: Outdoor venue that is a pop-in and bounce out type of place. A few cool things to look out Repeat customer: yeah Dog Friendly: most likely - it's all outdoor read more

Serving sizes were very large, prices were reasonable, but all of our choices just seemed so milky tasting. It seemed very watered (with milk) down. So it lacked a lot of flavor because of this. read more

Came to get some ice cream with my husband. It was packed but the line moved quickly. We did the drive through. I didn't know until it was our turn that they have two widows which is helpful to keep the lines moving smoothly. I got a vanilla concrete with chocolate chips, strawberries & sliced almonds. My husband got a caramel sundae. We both enjoyed our ice cream. Such a great local gem to enjoy in the summer!! read more

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The food is amazing the service is awesome the ambiance is amazing i love ice cream and its so cool that's a Christian place stop read more

Rick's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

Cold treats are awesome. Even with line in the summer, service is pretty quick. Bbq sandwich is pretty spot on as well read more

Started going here over Sonic, support a local business. Good food, Good menu, good prices. Staff are always courteous and kind. read more

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My friends and family have been customers of Rick's Custard for many years and have enjoyed it, however today was different. My sister and Grandaughter ordered sundae's and I ordered a smoothie. I wanted a peach smoothie and was told by the young man waiting on me that its difficult to make with one fruit and suggested I try mango and banana with the peach in which I would enjoy it as many do, and I agreed to make it easier. The minute I tasted it, the banana flavor overpowered the peach and mango and it was watered down and not sweet at all. I went to the window and spoke with a female employee and asked her to add some sugar in it. She refused and stated I would need to speak with the person who waited on me. The young man came to the window and I explained it needed sugar in it as it wasn't sweet at all. He stated he couldn't add sugar, so I asked if I could have some to put in myself and he stated no and that he couldn't help me. My sister walked up to the window and asked if we could buy some sugar and he stated no because they didn't sell sides. She said we only needed sugar and again he said no he couldn't help us. We have often gone their after church and on special occasions but have now decided not to go back. I hope a spoonful of sugar is worth losing loyal customers as we have been. The staff needs to be retrained in customer service and how to make a smoothie as wel read more

We have been going here for years so hopefully just a one off, but last night we waited 40 min with 10 cars in front of us. When we pulled in the window line was long and the drive thru was short. By the time we were ordered they were serving 2-3 people from the window to every car. Once we received our orders, just a small vanilla and a small swirl cone we ended up throwing it away. It tasted like crappy ice cream machine ice cream and not their normal creamy custard, frankly it was terrible. If this was my first time here I would not return, but we will give it another chance. read more

Another gem I tried while visiting my niece. We arrived about 15 minutes before closing, and there was quite a line. But it moved quickly. They also had a drive-thru. You order at one window and pick up at another. I ordered a small turtle sundae which included pecans and caramel. I always opt for no whipped cream. Calories I don't need lol. The size was larger and the price cheaper than the custard spot I frequent in Jacksonville. This made me very happy. And the number of pecans blew my mind. I also enjoyed the christian music playing on the patio. I will absolutely ask my niece to bring me back on my next visit! read more

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I LOVE LOVE LOVE this place. I live in Virginia Beach, and probably about once a month or so I find myself with a need to go to Portsmouth for some reason or another. I NEVER, NEVER, NEVER leave Portsmouth without stopping by Uncle Rick's Frozen Custard on Airline Boulevard. There is ALWAYS a line... It is ALWAYS wrapped around the building and sometimes even spilling out onto Airline Boulevard. And I happily wait however long it takes to get to the window, I just pass the time by watching YouTube videos until it's my turn. This place does not have an "inside" for customer dining, but there are several tables and a bench swing out front for enjoying your frozen confections. So if you haven't visited here yet, be aware of that and know there are 2 walkup windows and a drive through. Everything is always fresh and delicious and the value is really really good and that's important in today's economy. My favorite thing to get is a Super Sundae--either turtle sundae or strawberry and wet walnuts ... By the way, Rick's is one of the last ice cream places around that still offers wet walnuts (DQ really let me down when they discontinued them). Best custard in the 757 in my opinion. If you're hungry for actual food, I recommend the pork barbecue sandwich -- extra hot sauce, extra coleslaw. Food 9/10 Customer Service 9/10 read more

Yummy ice cream. Good prices. Kids love it, and we really enjoy coming here year after year. :) read more

Rick's Frozen Custard - Cookies Crème Milkshake - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

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Excellent custard. Friendly service. Drive-thru is convenient for us, but the outside seating area/setting is nice while you wait. Our whole family loves this place! We will always return as long as we're living here! read more

Rick's is a Portsmouth gem. So many options to choose from and the staff are patient and will answer all questions. My niece and I got super sundaes. Flavors: vanilla custard, strawberries, and Oreos Vanilla custard, strawberries, and vanilla wafers The sundae was really good and filling. The Oreos were crunchy and provided a good balance with the glazed strawberries and custard. We sat in the patio area as there is no indoor seating and enjoyed the breeze. I love it here. There is a swing for the kids to play on. We will be back! read more

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My husband and I went our first date alone since we became parents. We started with dinner, then checked out the casino and ended with custard. Let me tell you, it was the best hidden gem on this side of town. It was packed, even at 9pm. The drive through line was wrapped around the building. Yet, the teenagers that worked there were both kind and efficient. We ordered and it was ready lightening fast. To top it off, it was delicious! If you are ever looking for a super affordable dessert- highly recommend Rick's Frozen Custard. read more

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Amazing, quintessential old-school ice cream experience! Will be come one of our favorites for sure. read more

Rick's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

The cake batter dipped frozen custard I had was sooo good! The young ladies at the window were so sweet and I love how it's kind of old school feeling! The prices are super affordable too!!! read more

My kids and I were having lunch at Chick N Roll and as we were finishing up, my kids asked if we could go for ice cream. The server overheard our convo and suggested we go to Rick's Frozen Custard (RFC). I had heard the buzz about RFC from fellow Yelpers last Summer and had forgotten it was out in P-Town. Well, thanks to the server at Chick N Roll, my kids and I got a treat after lunch! It's an old school joint. It opened in the 19XX's LOL. You know it's old when it opened in the last millenia. They have a pick up counter on the outside or a drive-thru. That drive thru was pretty consistent and cars kept coming in and pulling up. There is only outdoor seating, but it is covered. They are obviously known for their custards, as their name suggests, but there are other items on the menu like no sugar added ice creams, super sundaes (huge), banana splits, dipped cones, sundaes (smaller, in a bowl), concretes (custard with mix-ins), malts/shakes, and smoothies with a plethora of toppings and extras to choose from. As for savory items, under the "Rick's Eats" section on their menu, they also have hot dog/chili dog, BBQ sandwich, nachos with cheese and chips. I wanted to start off my first visit with the basics, so I went with the classic dipped cone and my kids each went with an Oreo concrete (it's the DQ blizzard equivalent). Holy wow, the custard was so creamy. I'd be in deep trouble if Rick's was anywhere near my house. The kids really enjoyed their concretes and found joy in finding huge chunks of Oreo. It was pretty large (even though it's one of the smaller cups, as compared to most other things), so they were struggling by the end. Next time, I'll have to get one for both of them and get an extra cup or something. Had I not had a large lunch prior to our visit, I would have probably polished off their concretes too, but I behaved. Haha. This was a great way to wrap up our tour of P-Town. We most definitely will be back to indulge in their sweet and creamy custards. Stay safe, Friends! read more

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This is one of my favorite places to get custard and the flavors are exceptional. Every time I visit the service is amazing everyone is friendly and patient. My go to is the turtle custard. It has pecans, hot fudge, caramel, whipped cream, and a cherry. The custard is so smooth and rich. I love the freshness of the custard. It's not too sweet it definitely hits the spot. The caramel and the hot fudge as a great balance to the custard. It is so filling and addicting. I actually prefer custard over ice cream. To me it's tastes so much better. The custard is thicker and to me taste more authentic. I absolutely love this place. The prices are very affordable as well. read more

Rick's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

Simple, cheap, delicious! I always come to get a choco-rocko without the nuts and a hotdog. Great, cheap lunch/dinner. The service is always fast and I love the old diner feel even though it's all outdoors. read more

Ricks is a staple in Ptwn and rightfully so. It's a classic, with the classic ice cream flavors & combinations. I tried the banana pudding concrete because how can you go wrong with two awesome desserts?! It was a 6/10. Bananas weren't ripe enough so they were a tad bitter, and no where near enough cookies. When I go back again- i fully intend on amping up the cookies and making sure the bananas are on the riper side. read more

Rick's Frozen Custard - Menu - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

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Why are there only 3-5 workers when there's a line of cars outside and a line of people standing and waiting?

The selection of choices is numerous, varied and unique. The service was prompt, even at the drive through. My selections of the chili dog with mustard, the strawberry shortcake ice cream and the strawberry sundae were quick and easy. Today, the customer service was not as bad as when the facility lost power and the staff were not very professional in their demeanor. I hope that was an anomaly. read more

What a lovely little mom and pop shop that can get pretty busy! It was pretty hot out and a bit windy, but we were able to enjoy at one of their 5-6 tables and I believe there's a swing seat too. I really couldn't decide on what I wanted but I was in the mood for whatever was closest to a Sonic blast so I opted for the concrete with an add in. Now. I never save ice cream of plan on having leftovers but this was something else! Abut 1/5 left and I just couldn't finish all this goodness! Would definitely visit again to try all their different pairings read more

Rick's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

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After years supporting local they are starting to take customers for granted. Waited at least ten minutes, paid and the wrong order was given; they refused to correct the order! Not a happy customer but excited for the new custard spot to open in Hampton next month!!! No more long waits in line...and they have Italian ice. Ya'll lost this lifetime customer. read more

Best quick stop dessert spot in the 757, arguably. The Banana Pudding Concrete eaten outside is something I dream about daily. Prices are super great, service is friendly and there's an option for drive-thru OR cute outdoor seating. read more

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Super busy! We were in Norfolk visiting for a few days and we haven't had frozen custard in so long. We made the drive and wow! A bunch of kids doing their best to keep up with the orders on a super busy Thursday evening. We got a few items. Two concretes and a cone. They gave me the wrong ice cream on the cone. But it was so good. I got the banana pudding split. My husband got the chocolate banana. If we lived here, we would go all the time. read more

Rick's Frozen Custard - Looks dead now, but there was a line out the parking lot. - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

Sometimes the line is long, but it's worth it. We love the turtle! The young kids are professional and kind!! The custard is yummy

I've always received the best customer service--until today. I ordered a bbq sandwich and it tasted sour. When informing them of my issue, the staff was surprisingly rude with a "There's nothing we can do about it" type of approach. Understandably, they couldn't take the sandwich back, but could've at least offered an exchange of a comparable item and a kinder approach. I never leave two star reviews, but hopefully this will lead to proper coaching and positive change. read more

Oh my god. Why is this place so good?? Wow. This is a hidden gem! Maybe it's a well known spot to the Portsmouth folks, I don't know. This place is worth traveling to though! Wow! The concretes are so good! This custard is amazing. We got the banana pudding concrete and the fruity pebbles concrete. I cannot rave about this spot enough. I will definitely be making more trips out here in the future. Also, there's outdoor seating so that's cool. Service was good as well! read more

We've heard great things about Rick's from cousins and had to try it. The soft serve custard is very good (4/5), but the vanilla chocolate mix had a low chocolate-to-vanilla ratio. This is strictly a "walk-up and order" operation with several permanent outdoor tables. Service was good. read more

Rick's Frozen Custard - Exterior -- Order & Pick-up - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

Cheap prices, great food! Love sitting outside on the swing. I've been coming here for over 20 years! It's fantastic for ice cream (frozen custard) or a whole lunch! I'm happy it's stayed around. It's hard to get a full meal anywhere without breaking the bank. This place feels like a treat. They hire high schoolers who are always so sweet. It's a great local spot Portsmouth is lucky to have! read more

Rick's does not disappoint! We came out to grab two turtle pecan sundaes as a part of date night. The food offerings are pretty old school ice cream palorish - ice cream floats, ice cream sundaes, blizzards, bbq sandwiches, etc. Everythinv is yummy. Service is outstanding. The attitudes are always nice and kind. The ice cream is prepared well and quickly. The service is always top-notch! The line is often long when they are warm outside, but they flow well. It's totally worth the wait. The location is great because the restaurant is located on a main road with lots of space. It has a private parking lot, a drive-through window, an outside seating area, and a large family swing that children seem to love. There is also overflow parking in private parking lots on both sides of the building. The amazing flavors of ice cream, the ice cream menu, the loving and diverse array of the customers, and the great service keep families coming back here to enjoy Rick's signature ice cream. read more

Rick's frozen custard lives up to every star they have and then some. I'm not a permanent resident of the Hampton Roads area any more, but I still come back for a few weeks here and there to visit with family. While I still know my way around for the most part, I rely on Yelp to find all the best spots and Rick's was no exception. I totally drove 30 minutes in the wrong direction to get here and eat this delicious frozen custard and then took some selfies to send to my brother Rick :-D We all ordered our own cup, but by the time I had reached halfway, I sort of regretted ordering one for each person and not just sharing. I mean, I finished it, but *should I have?!? ... We'll just say "yes" to that also and keep pretending it was a smart decision to not share! read more

I haven't been here in about 15 years but they're just as good as I remember them being. Quick and easy service with plenty of options. Despite being off a busy street, the parking lot is quiet and the tables are clean so you can stay to enjoy your dessert. They have so many toppings that there's always something to try. I love that the bakery options (pound cake, cheesecake, apple pie, etc) is a full slice and not a dry, stale, small diced option. Nowhere else in Hampton Roads has better custard! read more

Rick's Frozen Custard - Super Sundae with strawberries and cheesecake - Ice Cream & Frozen Yogurt Near Me - Portsmouth, Virginia

Rick's what a iconic pit stop for ice cream and custard at its best!!! Portsmouths frozen treat landmark The wife customized the traditional Turtle Sundae into a Lisa turtle special, Custom Turtle Sundae with wet Walnuts Decadent caramel and chocolate syrup With the base being sugar free coffee ice cream all modified with a smile and great customer service finally whip cream and to top it off "The Cherry". Now I on the other hand spontaneously chose the wacko chocko chocolate mini marshmallow laden chocolate syrup drenched and sliced almonds what a cup of chocolate goodness smothered with things only Ricks could pull off. This is a Ice Cream Lovers Nirvana Get ready get set and Gooo!!!! read more

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Was a regular for their black cherry no sugar added large cups. Until today went earlier got home and just put my bag in the freezer for my snack later tonight. I opened them and they were chocolate. I returned to Rick's only told they would throw them away and I have to buy the correct ones. I did opened the bag and I paid for2 large by was given two small. You just lost a loyal customer. read more

Live in VB and drove here to try because of the reviews. Custard is delicious. Felt like an old school icecream place. Workers were nice and very attentive. We will go back often! read more

Great taste and quick service regardless of being busy. Great selection and affordable.

Came here a few months ago and ordered a bbq. I paid for it and came home to eat it, when I got home it had coleslaw on it. Which I hate coleslaw. I went back up to get it remade and I was told I said I wanted coleslaw. I NEVER WOULD SAY I WANT COLESLAW ! The young lady "child" got nasty with me and told me I ordered coleslaw and she want remaking it or giving my money back. I told her I don't want a refund I just want what I ordered. She told me I couldn't get it remade. Then when I asked for my sandwich back she said she threw it away. I've seen some other comments with the same issue. The problem is they have kids working there and are not concentrating on what they doing and the customers have to pay the price for the owner not owning accountability for his workers. Used to go all the time and tip BIG. But not no more. read more

It's nothing like a ice cream parlor old style it may look old on the outside but don't miss this hidden gem . It is a little slow so be ready to wait but satisfaction is guaranteed read more

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