My mom passed away one week ago, and I was tasked with calling the funeral homes to pick her up…read morefrom the house. I was in a complete state of shock, the dog was barking, and I didn't have the slightest idea how the process worked. Mr. Snowden was wonderful with me! It was Friday night and I caught him out at dinner. He took my call and was so kind and gentle on the phone even though I was clearly giving him attitude for eating dinner when my mom needed to picked up. He spoke to my dad and and was so understanding. I waffled back and forth whether to use a different company because I thought the price was too low (I was in shock, please understand). Mr. Snowden never seemed annoyed or frustrated with me. He remained polite and empathetic everyt time I called him to check when they were going to pick up my mom (minutes felt like hours - in all, it took them 2.5 hours to arrive). When the two gentlemen arrived to pick up my mom, they were very respectful, especially a young man named Chambers. Two days later, my dad, sister and I went to the funeral home to meet him. Mr. Snowden had such warm and sincere energy he treated us all with the utmost respect. We were just having her cremated and having a few Death Certificates made, he never tried to upsell us on anything. They had her remains, Death Certificates and all her paperwork ready by Wednesday that week, and they included a beautiful plaque. The whole process cost half what one funeral home wanted. I highly recommend Snowden Funeral Home. Mr. Snowden, thank you so much for treating my mom, and my entire family with such care and respect.

It is not easy making this review and I am not one to critic a place of business, but I feel I…read moreshould share my experience with Snowden Funeral Home for families that are, unfortunately, looking for a funeral home for their lost loved one(s). To start off, initially when meeting the staff, they were very welcoming. Mr. Dooms is very good at what he does and seems very sympathetic; at least before you sign off on that piece of paper agreeing to the costs for services, which is very expensive by the way... Business is business, and I can understand that. My issue is not with pricing or the cost but with the actual service my family received. To say the least, the "makeup artist" did a horrific job. After confronting Mr. Dooms and the makeup artist about our issues, they were extremely defensive, unapologetic and quite rude. This was very shocking since they had been so nice previously. This resulted in having a closed casket ceremony in which we absolutely did not want. This was completely amateur and unacceptable. There isn't much we can do now but I want to share our experience with anyone looking for a funeral home. This is a horrible choice for your family. They made an already horrible moment even worse. It is all about the money for them. They should be ashamed of themselves.

I have been in more funerals than I want and this place is the best…read more I have done a lot of research to cremate one of my family member. I end up with this funeral because of their service. They not cheap but well worth it. The place is clean and all of their stuff are super friendly and supportive. They are the only place that cremate on premises. Is conveniently located in Bethesda.

Funeral homes are probably one of the last places you think about writing a review. Sadly, here we…read moreare. My family has used Pumphreys before for my paternal grandparents and extended family members. So, when my maternal grandmother recently passed, they were the ones I reached out to. It was late at night and the answering service took my message. The funeral director on call that night called me back right away and expressed her condolences. Shelby helped me sort out the initial steps that night and made the arrangements to have my grandmother picked up from the nursing home. She spent a lot of time on the phone with me and helped ease me into all the necessary steps to prepare for meeting with another funeral director in person the next morning. My mother and I met with Eric Scerbo the next morning at the Rockville location. He was very kind and thoughtful. Gave us a relaxed atmosphere to make the decisions we thought best for my grandmother. Eric took care of all the details and coordinated with the cemetery. The day of the service, they had everything setup as expected. Eric was able to read my subtle cues on moving things along for the small and short service. Very thankful for Eric and the rest of the staff at Pumphreys for their efforts during a difficult time.

Kind courteous service. Quick response late Friday night and on Saturday. They helped me with…read moreinformation to make my trying experience as simple as possible. Pricing is easily available without unexpected add-ons. A cremation is what I wanted and got without unwanted up-sell. I would definitely use their services again.

Tisha was great to work with and very helpful at a time when my family and I needed all the help we…read morecould get. She walked me through the process, answered my questions and responded to emails very quickly. I would definitely use their services again if needed.

Supervising Mortician, Sherri Johnson Wilkins provided me with amazing customer service, compassion…read moreand understanding. Both my father and husband have been cremated using Simple Tribute, I recommend them to everyone.

They were very helpful up front, meeting with my cousin (who was taking on this task) and were…read morehappy to take a check which I signed for the cremation package. From there it was just plain weird. After the death and Hospice doing what they needed to, I had to wait for almost 5 hours before a van showed up. Then I had to wait for another 15 minutes for a person to show up to help the guy in the van. They were helpful and appropriate, pretty sure this was contracted out. I had to identify the body at the cremation center the next day. The parking is in a lot in the back and you go through doors that that take you into what seems very "back of the house". Startled by the lack of warmth or a person I eventually did find the lobby. I signed all the documents needed, was taken to a sterile, bright room upstairs and confirmed the identification, signed more papers. If I am correct, she wasn't cremated for over 2 weeks. Maybe this is normal. Seemed so wrong to me. Then we started getting emails from the Supervisor that the rest of the bill hadn't been paid (ashes, death certificates, postage). My cousin explained that I was the person who was the executor, I was signing checks, I had signed the original check, my name was on paperwork, etc. But, no. After 4 or 5 emails of completely ignoring this fact, she refused to contact me and kept emailing. I've now written the check and mailed it without an invoice or even being sure it is going to the right address. There was an underlying snottiness and haughtiness in her email. I would be hard pressed to recommend Simple Tribute. Were this an unexpected death, I know it would have added to the trauma. PS: check out the "not recommended" reviews

If you are okay with following up, providing reminders, adapting our plans based on restrictions,…read morepersonnel issues, or operational inadequacies, then by all means, do not read on, and consider the Gate of Heaven cemetery. If you, however, wish to have a more seamless experience with a company that is organized enough to not make it your problem, then DO NOT consider Gate of Heaven cemetery. I have had a very bad experience working with Gate of Heaven Cemetery. During a time that is already stressful intertwined with so many other emotions, the staff has only added to our sense of helplessness and stress. I would strongly recommend looking into operational changes to allow for better organization and efficiency from the customer's perspective. I have many many family members buried and entombed at the Gate of Heaven. We had plots pre-paid, and it has still been stressful. The staff, though polite and professional in their words, are unable to really be organized and efficient. Payments were not charged, things held up, probably sitting in a folder somewhere. While they will coordinate with your funeral home just fine, I think it best that they do not have any interaction with their customers. Leave that to the professionals at the funeral homes who are able to provide their customers the understanding and support that is needed at these difficult times.

I have a lot of family members in gate of heaven they are very professional and helpful with…read moreeverything that needs to be taken care of

Alan says he been in the business for 30 years but from our experience maybe he never has. He was…read moreso impatient with my family and straight up rude. Please don't come here if you want to be treated with care and respect. Before we left I let him know that he was impatient and rude all he said was "I'm getting wet." Every time my sister would help my mother with translation since she doesn't speak English he would mutter under his breath "goddd." He even snapped at us when we asked questions. How inconsiderate to a family who lost a beloved one in a tragic manner. We are truly disappointed with how we were treated and hope you find a better cemetery for your beloved one who deserve the upmost respect and care. Yelp needs to make a no star option. There motto is "love and remembrance forever." Clearly they aren't working by their business motto.

Nobody wants to have to review a cemetery, but I thought this could be helpful for others. At a…read morereally tough time the gentleman who works in the office at Norbeck Memorial Park made it very smooth and painless to pick out a plot and finalize everything regarding burial. The cemetery is beautiful, there are tons of cherry blossom trees and it seems very well maintained. The chapel is very light and airy. All the prices were up front and there was no pressure. It was a positive experience during a very rough time.

I contacted Parklawn to assist me with my mother's funeral. She had bought and paid for her plot…read moreand tombstone year's ago, so that was an easy process. She was being sent home from Florida. I worked with Michael who was amazing. He was very calm, answered all my questions thoroughly, and so helpful. It was a beautiful setup and ceremony for my Mom. I know she would have loved it. Michael even came to check on us to make sure all was good and if we needed anything. Thank you Parklawn for making this day special!

Absolutely Beautiful and well kept cemetery tucked away in a busy area of Rockville, MD. Staff was…read moreso supportive and kind. If you are from the area, I highly recommend Parklawn.

The pre-need consultation with Andrew was clear, detailed, and timely/ He did everything he could…read moreto make my 92-year-old friend's care consistent with his religious traditions and beliefs. The funeral director, Lisa, who handled the transfer to Massachusetts and other details, was incredibly responsive to questions/concerns. I am of a different faith than my departed friend, but I take comfort that Sagel Bloomfield honored his and his family's religious traditions. Highly recommend.

Having to plan a loved one's funeral was not high on my list of things I looked forward to. I had…read moreheard many stories of the high pressure horrors that were experienced during the planning. My experience with Sagel Bloomfield was the exact opposite. Our meeting with Lee was completely non-pressure. She efficiently presented the various options that were available, to us, answered any questions that we might have, and allowed us to decide what we wanted, not what she wanted. And the entire time, she showed us terrific compassion. This was not a procedure that I would look forward to doing, again. However, Sagel Bloomfield helped make it a more easily tolerated experience and I am very appreciative of that. Steven Kahan

The service was great. They were accommodating and has been updating me with all the pre…read morepreparations.

Thibadeau Mortuary Service was a real blessing for my family in a trying situation. Several family…read moremembers provided their urns at the last minute, and we were having the celebration of life in a different state than the original funeral home. We needed help quickly to accommodate family so they could get my mother's ashes before they left the area. Thibadeau took care of us at our convenience, we were able to drop off and pick up, a gentleman even helped me carry the heavy veteran's urn to my car. An experience that I expected to be awkward, was made comfortable by caring and respectful staff, on the phone, by email and in person. We will appreciate their kindness forever.