Dezirae was really good. She was professional and respectful during my family's time of need.

Obviously, it's never with enthusiasm for anyone to seek out a funeral home. However, if you find yourself in the unfortunate circumstances of having to do so, Collins Funeral home is a comforting place to do business. When my father passed away last month, we sought out Collins to help us with his wishes to be cremated. From our first phone call, to identifying his body and picking our urn, each person we interacted with here was amazing. Truly - the patience, empathy, softness and professionalism the team here displays reminds you of all the good that exists in humanity. Additionally, in the midst of our grief, they truly did a wonderful job providing us with all the information we needed in a digestible and professional way, taking away extra stress. Grateful to have encountered such a wonderful team of folks during such a challenging time in our lives. read more

My family and I have unfortunately and fortunately have been using Francis J Collin's Funeral services for years. I've also gone to a friend's funeral associated with their business and they are really professional and respectful. My grandmother passed and her funeral was this past Saturday. They truly did a wonderful job with being on time, helping where they could and having her buried right next to my grandpa. Her casket was also very beautiful. read more

I wish I could give less than one star but I cannot. After going though the process of choosing a casket, flowers, and even prayer cards at the end we were told they couldn't fit our schedule. From the beginning of the appointment that was our first concern and our first question. That is very distasteful and unprofessional truly. A grieving family should never have to experience this. Collins wasted my family's time for 3 hours which is unforgivable in this time of grief. read more

Amy, the accounting/insurance lady was absolutely disgusting to me over the phone after she called me over 10 times the day prior needing my help figuring out life insurance information. She really needs customer service training and a refresher course on her job the amount of times she called me for help. At one point, I let her know she offended me and that I'd like to move forward with her boss instead, first she said no and kept cutting me off several times, then she said she'll be glad to find somebody else to deal with me. It was the tone and the way she said it back, I don't think it was a compassionate response back to someone who just lost their loved one. Update 9/18/2024: make sure you stay on top of this funeral home and Amy! She bullied us into paying out of pocket claiming there's been no payment from the insurance company, when in fact the insurance company already cut a check for the funeral home LAST MONTH!! They did give us a refund but we had to call them!!! They literally cashed both checks and said "OMG wow she does have 2 payments on her account" Absolutely disgusting. Y'all didn't notice it until we called??? Money hungry. read more

My family and friends have used the services of Francis J Collins for more than 20 years. It's such a sad and grievous time when you lose someone you love. Collins, and particularly our funeral director, Joe Lotz, was very professional, patient, compassionate, and understanding of our loss and needs. My loved one was brought to Collins within two days, which helped to ease my heartache, and surprisingly, the cost was 17% less than another popular business nearby our family had used before. Thank you, Joe. read more

We had an unfortunate loss of my nephew and Allison was super helpful and went above and beyond to ensure things were as we wanted, even when it came to last minute changes. Thank you for your assistance. Highly recommend read more

Francis J Collins Funeral Home, Inc - Funeral Services & Cemeteries Near Me - Silver Spring, Maryland

The employees made everything easy and were very professional and compassionate people to work with. The price was reasonable and I would recommend to anyone who needs the service. read more

I would highly recommend Collins Funeral Home based on the professional customer service they provided to me. The staff at Collins was sympathetic, understanding and patient. They were very helpful and were able to walk me through details without any issue. The very Washingtonian facility has the right combination of warmth and gravitas needed for these things. Writing a review about a funeral home may be a bit unusual but given the circumstances surrounding a death of a loved one, it helps to have useful information during a very emotionally stressful time. Of note, to my understanding, Collins is well regarded among the local Chinese community. read more

With the passing of my adopted Mother, I had an occasion to utilize the services of Francis J Collins funeral home. Without a doubt the professional staff there went the extra mile for every aspect of the occasion to make my experience a pleasant one. Their helpful suggestions, thoughts, and considerate knowledge of the entire process was priceless. Ask for John McHugh read more

Thank you to Collins Funeral Home for providing both caring and professional services to provide my Mother with a lovely service to send her home. From start to finish, this funeral home handled every detail and provided the utmost care to my Mother and family. We will forever be eternally grateful for their care during such a difficult time. read more

Our Dad died late in the afternoon on Christmas Eve at home. I was a bit panicked that because of the holiday, no one would be available. That was not the case at all. Allison called me back within 5 minutes and within 90 minutes Collins was at our door to carefully pick up my dad. Unbelievable response and so professional. John McHugh helped us plan all the arrangements without a hitch. He followed through on every detail which is so helpful when you are in a bit of a fog in trying to deal with so much. I cannot say enough positive things about the experience with Collins Funeral Home. Look no further, give them a call. read more

This is all I know. I've been here for most funerals. They've always seemed professional and helpful. Only bad thing is that we had my gpa viewing upstairs and there were two other viewings downstairs... Full hour. And they couldn't give us more chairs. We had 30 chairs and about a third of the room left in the back. Our guests had to stand which was a little upsetting to see. Next time, get more chairs? Stock up just in case? Don't think it was right to run out of chairs if you triple book the facility. Also, we requested a tv, which our guy made it seem like no big deal. Then the night of the viewing when I asked to put the tv in the front of the room, this blonde lady had an attitude about it. We had a Cambodian ceremony where a lot of people will be looking upfront, not towards the back where they stuck the tv.. And people would go up to the casket to show respect. I just figured it would make more sense to have the tv upfront.. So people can pay attention to the ceremony and watch the slideshow. Initially, she gave me attitude about it making it seem like it was such a hassle.. All she needed to do was unplug it and I was more than willing to move it to the front. Then she didn't ask me where j wanted it in the front and stuck it in a corner on the side where no one would see it. I asked my cousins to help me move it and we moved it to the perfect location. That was a little damper on the night.... Given I was already sad about my gpa passing.. read more

Francis J Collins Funeral Home, Inc - Viewing upstairs. - Funeral Services & Cemeteries Near Me - Silver Spring, Maryland

I'm very sad to be writing this review. A family friend passed away just after Christmas. I did not participate in the funeral arrangements, but those who did stated numerous times how professional and compassionate the staff was. At the viewing there was a staff member available, but unobtrusive and respectful. And at the funeral the staff was so compassionate and considerate to family members and attendees. Everything went so smoothly. I won't go into a lot of detail, but Collins was able to make arrangements that accommodated numerous family and friends who had to make unplanned travel plans to Maryland during the busy holiday season. Collins staff was comforting and I know they made a very, very difficult time easier for the family. read more

Everyone was wonderful and we were able to have a funeral that we could afford. From the initial contact to the burial, the staff were kind, respectful, and compassionate. The burial options and prices were transparent. They made the whole thing go very smoothly. I highly recommend Collins! read more

Allison was amazing and so was the rest of the staff. She made the whole process effortless and was very professional and compassionate. She walked us through the whole process and had answers for all our questions. We really appreciated her patience with us. This was the first death in our family and we were a bit lost and she was so helpful. The funeral home was lovely. All the rooms were beautifully decorated and immaculate. This is a perfect place for a service, although we only used their cremation services. Their variety of Urns is fantastic and their pricing is reasonable. We were also offered the option of getting finger prints engraved on jewelry and other keepsake items, which is a wonderful idea. I would definitely recommend this Funeral Home. Their experience shows in their handling of all aspects of the process. It truly appreciate Collins for making this very difficult moment into something less painful. read more

Who would have thought I would be writing a Yelp review on a funeral home, but yet here we are. This review is a bit overdue, but I figured that now that I am no longer buried with my grief, I figured now would be a good time as any to write this review to show my gratitude for Collins Funeral Home for navigating the details of not one, but two funerals/burials. Sadly, we lost both my dad and uncle last year on the same day (yes, this is my life you can't make this sh** up). Since I hadn't had much experience with dealing with funeral homes in the past, I went to a bunch in the area. Generally they are all the same, but when I met with John at Collins I felt like he really listened and cared. They had a real family feel and didn't make me feel like a number which is why we decided to go with them. First and foremost, they had to deal with the complex details of one joint viewing, one joint funeral, and two burials (my uncle to be buried in another country immediately after the funeral, my father to be buried in Arlington National Cemetery months later). They handled all of the local, federal, as well as international details with professionalism and ease. Since we were dealing with two deaths, we opted to have the viewing at our home church father than at the funeral home (as suggested by Collins as I didn't know you could do that) to accommodate the large crowd that would be coming to see both people. Luckily they have a close relationship with St. Mary's and other churches in the area so the viewing ran smoothly. The funeral went off without a hitch as well, as they arrived early and did all the preparations so we didn't have to think about anything while grieving with family. After the funeral, they prepared all the paperwork for Arlington, and months later when we found out my dad's burial date they arranged all the details for the on-site burial as well as the coach that would drive our family and guests to the burial site and the reception site thereafter. All throughout the process the staff starting with John, then Robert and everyone else on their team handled everything with both professionalism and compassion. Lastly, I want to offer my condolences if you are reading this review because you have lost a loved one. I know how hard it is to have to plan for a funeral, having done it myself. But I want to let you know that you are in good hands with Collins. read more

The staff at the funeral home was very professional. They took care of all the details. Their rates were very fair. I would recommend this company highly. It's no mystery why they have been in business since 1939. read more

My family used the services of Collins Funeral Home for my parents. Each time the services they provided were extremely compassionate and professional. They were with us every step of the way and paid attention to every single detail. I cannot say enough about them. Everyone we dealt with was sincere and helpful. They are also extremely helpful with pre-planning of services and I highly recommend doing this. Thank you Collins for making a very difficult time more bearable read more

During a very difficult week, we were thankful to have the team at Collins by our side. Terry and his great team handled the entire process seamlessly while treating us with compassion and care. It was comforting to our family to work with Terry, who answered the many questions we had regarding the mass, program, prayer cards and burial. He responded immediately and exceeded expectations on each topic. I highly recommend Collins Funeral Home. They are professionals and wonderful people as well. Our family is thankful for the experience we had with Collins. read more

My mothers funeral was held here and I would use them again. I didn't care much for the lipstick and the glitter on her fingernails on my 89 year old mother. But otherwise the were professional and courteous! read more

We had a great experience with Collins. When our loved one passed they picked up the phone at 8 pm and the on call funeral director called me right back. We met with Joe, another funeral director after submitting some online forms. He took us through the process with patience and professionalism, and managed all of the details. He was present and helpful for the viewing, service and burial. A very sad day made easier by Collins staff. read more

Collins Funeral Home is the best. Everything was so beautiful for my father in law. I also want to say a special thanks to Robert "Bob" Supina who was absolutely amazing. His patience is above and beyond. I can't believe he didn't snap with us changing our minds and making things confusing and last minute changes. Wonderful wonderful man!! My father in law looked so good and the room was beautifully arranged! Thank you Collins Funeral Home and especially Bob for making our horrible situation a little easier!! read more

Collins Funeral Home helped walk me through picking out my Mother's funeral arrangements, months before I needed their services. They walked me through the proper type of insurance I needed to have to ensure that it would be there, IF my mom lived long enough to be placed on medicare. She did not, but I was ready just in case. They helped with mass cards to the style of Dress and colors to wear. They took the time, to listen to our concerns and needs. I saw my mother when she passed, and I saw her after they had "made her up"- she looked amazing. I was worried my kids would be scared, but she looked so peaceful & beautiful. I can not thank them enough. They were with us every step of the way. I can not say Enough about the staff, and their services. AMAZING. Thank You. God Bless You All. Linda L . read more

My father passed away unexpectedly in May and we decided to go with Collins Funeral Home, but only because of their location (close to family and friends). I can now say that I would 100% recommend them to other families for so many other reasons. I first met with Neil Piner from Collins less than 12 hours after finding out about the passing of my father and at no point during our initial meeting was he anything but kind, patient, helpful and sincere. I was an emotional mess, but he offered words of comfort, let me take my time, and even brought a smile to my face a time or two. Myself and ten other family members were in a room with him for over an hour during the meeting. It was intense and emotional, and we were all throwing question after question at him from everything to the casket to the transportation services. Neil was very knowledgeable, could answer all of our questions, and most importantly made us feel at ease. Over the next few days Neil called me often to update me with the progress of planned services. He even called the church on numerous times on my behalf to make things a bit easier for my family and I (I didn't know what to ask them, or who to ask for so Neil offered to do it all for me). All services were flawless, just what my family wanted, and beautiful. Neil gave our family space and time when we needed it (close family stayed an hour past closing time after the viewing, and we were never asked to rush out), but he was never more than a few feet away if we needed him. I never thought I would have to plan my father's funeral at such a young age. Thankfully Collins, and specifically Neil Piner, made the planning as stress free as it could be, and simple. My family and I are truly grateful for their help and support. read more

John, Terry and Maureen are the best at what they do - making you feel like family when you are reeling in a sea of emotions. John was truly with us every step of the way as we planned our father's service and left no stone unturned. It was a memorial that truly made our entire family so thankful that we had the entire Collins/McHugh family by our side as we said goodbye to our Dad. read more

The entire team at Collins Funeral Home was incredible to work with during an extremely difficult time. They were professional, compassionate and guided us every step of the way and their advice and guidance was invaluable. I trust Collins Funeral home implicitly and give them my highest recommendation. read more

There are few comforting things about losing a loved one. In fact, it was the most traumatic events of my life when my father died. As an only child responsible for the arrangements of his father's funeral, the staff at Collins funeral home were UNBELIEVABLY helpful, sensitive and concerned about mine and my mother's well being while taking care of the many details of my father's funeral. Additionally, the cost, relative to some of the competitors in the area, was in some cases half. That, combined with the support and comfort of a family oriented and family focused business, made bearable a fairly unbearable event. Thank you to John McHugh and the entire Collins Funeral Home staff for their love, care, concern and attention to detail inspired me to give them such a glaring review. I highly recommend them to handle the arrangements for a lost one's last celebration. read more

John and the Folks over at Collins Funeral Home have been nothing short of Miracle workers. They were able to meet everyone of our need and meet everyone of our Mom's wishes. There is truly no one better in the business. If in your time of need you nn=eed look no further then Francis J Collins Funeral Home. Simply the best! read more

As a life-long Washingtonian I have attended funerals in the most of the area's funeral homes. My side of the family had always used another funeral service but when it came time to choose who I wanted for my husband's arrangements...I chose Collins. Over the years I had attended many visitations at Collins and had always found them warm and hospitable. Now I would learn just how exceptional they really were. They gently guided our family through the uncomfortable process of the plans for all aspects of the preparations for the funeral services. John McHugh and his staff followed up on everything we discussed in detail. The facilities were perfect and the way the urn and flowers were displayed showed a professional yet personal style. Even the details regarding the newspaper announcement and the urn selection were tempered with kindness and sensitivity. We would recommend Collins's Funeral Home to anyone looking for a warm and welcoming family owned mortuary. read more