I wish that this posting on YELP would be a glowing review of the builder that we selected to build…read moreour dream retirement home, but unfortunately it is about a builder that walked away from their numerous responsibilities and have turned what was to be our dream home into a living nightmare. To be clear about which company that I am reviewing, it is Clarity Home Design Inc. out of Pittsboro, NC with the officers and operational owners of Allison and Will King. North Carolina contractor license number 80509. The issues that we had with them can broadly be stated as numerous non-structural, cosmetic quality issues, breach of contract including numerous downgrades from the original plans submitted to the Architectural Review Board (ARB) for approval without the use of a required change order, the unauthorized discharge of collected storm water onto our property, providing final plat layout plans within the contract that were not accurate and eliminated our ability to build the intended stand-alone outbuilding in the area communicated to the builder, and their refusal to accept their many responsibilities and work in good faith to provide an equitable and fair solution to these many issues. I will easily admit that I made a critical error in placing my trust in this builder, thinking naively that he would have our mutual interest in mind when building this house. He took that trust and used it repeatedly to benefit himself financially by building a far inferior house from the plans that he submitted to the ARB for approval. In the rush to secure this house on our trip down to NC to find a new home, I failed in securing the detailed specifications of the house that was being built. We had traveled to NC during the height of COVID and were determined to find a new house during that trip. Due to COVID, we were limited to traveling down one other time to check on the progress of the property. After signing the contract, I had requested that I be given the specifications to which Will King responded that there were no specifications and because this was a "SPEC" home, he had the right to change anything that he wanted to. The contract did not indicate this, but rather that the builder had design rights that restricted our selection of the finish surfaces and selections of colors. The builder made numerous downgrades on our house that took away thousands of dollars in cost to the builder. In asking my realtor if I could get out of the contract, I was told that I would lose my 10% down payment. At that time, I again made the error of trusting the builder that he would build us a beautiful home and did not end the contract. My BIG mistake. The builder was contractually obligated to provide a copy of the ARB house plan approval document which would have contained the specifications of the house build that I had requested in August. This approval document was to have been completed prior to start of construction, sometime around April of 2020, but was not presented to the ARB until a month after we had signed the contract in August 2020 and had walked through a partially enclosed house. The builder never did provide us with those specifications, and they turned out to be in fact much nicer than the house that we had received. How the ARB allowed the builder to proceed with building this house prior to construction still is a mystery to us. Especially since this was the first house the builder had ever built under the name of Clarity Design Build and likewise was also the first house that they had built in this community. We had initiated a lawsuit against Clarity Design Build on January 4, 2023, in Chatham County, case 23-CVS-6 and reluctantly dismissed the case due to financial and emotional cost on March 6, 2024. Prior to the filing of the lawsuit, we had secured the assistance of the Better Business Bureau to provide for an unbiased arbitrator to end this dispute in 2022. Clarity Home Design's officers ignored that offer and other later offers for arbitration. We made numerous attempts to receive assistance from the Architectural Review Board, which was controlled by the developer, and the selling realtor, to resolve our differences. These requests were mostly ignored by both parties to help in holding the builder accountable for his actions. We were shocked by the amount of coordination that took place between these three parties to stop any type of equitable solution to our problems. An example of how he saved money on our house is the carpeting that was installed in our house. The carpeting fell apart within 6 months as he paid a total of $1.34 per square foot for this carpet that I would not have used in my hunting shack. I'm currently replacing the standard sized front entrance metal door with the wooden 42" custom door that was to have been installed on our house. After we signed the contract, he framed up the door with 2 by 4's to save thousands of dollars

I am ecstatic with my kitchen and bath remodeling projects that Showcase Design did for me. I…read moreneeded new countertops, backsplash, sink/faucet, and lighting in my kitchen, plus a new glass shower in one bathroom and wallpaper removal and painting in another. From the minute I stepped into the Showcase Design showroom and was met by Cassie, I was treated as if I were their number-one priority, all the way to the finish. Cassie is the greatest as their frontline rep. She is pleasant, professional, and patient. Jill and Frank, the owners, are extremely knowledgeable with many years of experience, and both are a treasure to work with. Frank and his crew came out to the house and took measurements, and one of the best parts is that they showed up on time! This is often a rarity in the service industry these days, so I greatly appreciated that. All of the people on their team, including Jeff, who did the shower glass, Paul, the electrician, J.C., who did the backsplash, Ron, the painter, the countertop crew -- everyone -- were personable, very experienced, and a pleasure to work with. The countertops were installed in just one day, and the backsplash took only two. The wallpaper removal and painting took a while, as we were told it would, but otherwise the whole process was flawless. I love these people. One of the hallmarks of their business is the personal touch brought on by Jill, the owner, who practically lives on her email in order to give customers immediate feedback and answers. Nights, weekends, it did not matter. Jill treated me as if a red carpet had been rolled out, and she addressed every topic with cheerful helpfulness. Best of all was how thorough and patient she was, and I'm here to tell you that this counted for a lot since there were over 100 email exchanges on these projects! She's great. I'm one of those highly detailed ("picky") people who likes to have things be just right, and Showcase Design never missed a mark. I had started out getting a quote from another local company (I won't name names), but I received a cold reception as they constantly told me, almost as if bragging, about how they were too busy to help me, with no indication that I would ever be able to get on their schedule. All I wanted was an initial consultation and to get on their schedule for the future, no matter how far off. I felt I was being pretty lenient (I mean, how many of their customers walk in the door and say I'm not in any sort of rush?), given that I came in during the summer and was asking for a January start date. But because I was treated coldly, I looked elsewhere. How lucky I was to come upon the great reviews of Showcase Design of Apex! Everything in my baths and kitchen looks great -- from the frameless glass shower, the wallpaper removal and painting, the white glossy subway tile backsplash, the wonderful stainless sink and faucet, to the crowning glory, the Silestone Calacatta Gold quartz countertops -- just breathtaking. I could not be more pleased. I highly recommend Showcase Design, and Jill, Frank, Cassie, and all their crew, for your next renovation/remodel project.

We had a partial kitchen renovation done by them and we cannot say enough good things! We had new…read morequartz countertops, new backsplash and new sink/faucet placed and also had our split level island demoed to have one big island. From the first day they came to give us a quote they showed up on time and continued to be on time or EARLY. Everyone of the contractors, tile guys, plumbers, counter guys were friendly and detail oriented. Cannot recommend them enough. We love our new kitchen and will continue to use them for any future kitchen or bathroom work!

Tom is a great craftsman! He does really good work and we are extremely happy with the wardrobe…read morecloset that he made for us! Hands down, high quality at a fair price.

From the owner: Tom Bogan Craftsman is an independently owned local custom cabinetmaker in Chapel Hill, NC. With…read morehis strict attention to detail, Tom will work with you one on one from start to finish. He will help bring your design ideas to life and create your high quality, one of a kind, custom cabinetry piece.

"The parties were able to reach an agreement to settle their differences about the project."read more

When we started our goal was to give a 4 or 5 star rating, but Chuck made the already difficult…read moreprocess of building a house ex​cru​ci​at​ing. There is a very, very long list of examples recorded in the copious notes we took, including repeated attempts to violate contractual terms. However, in these tumultuous times we decided to take the higher road and keep it simple. Save yourself the aggravation of working with Chuck and find someone else to build your house.

i initially decided to ask Lisa for help selecting a railing design but it turned into so much…read moremore. I am updating my 34 year old home and needed a professional eye. Lisa came highly recommended as you can see from the reviews and at an affordable rate. She gave me the direction i needed and many other suggestions. This helped me move forward and get closer to finishing what i started. Grateful for all your help, Lisa.

Lisa is thoughtful, knowledgeable, and highly professional. Importantly, she is a careful listener…read morewith a warm and engaging personality. We met with Lisa to discuss ideas on remodeling our 1990s-era bathrooms because we were unsure of how to proceed. Lisa was able to present us a new vision, rescaling our plans and saving us a significant amount of money while still achieving our goal of creating an elegant, updated look and enhancing the function of the spaces. The savings on our bathroom remodels will allow us to embark on other redecorating projects that we thought were beyond our reach. We are thrilled! Lisa has amazing insights into melding function with beauty, and she has an appreciation of and respect for collectibles and antiques, and how best to display them to tell our family story. She has extensive resources to help us realize our vision. We are looking forward to continuing to work with Lisa to enhance our entire home, thereby enriching our family life. We are so pleased to have her as our guide in this journey! Kristine W.