I love Dr. Bigelow, Audra and the entire staff at Midtown Richmond Dentistry! Dr. Bigelow has a…read moregreat sense of humor and has "dad joke" cartoons hung on the ceiling so you have something to look at while you are getting your teeth cleaned! They have also been great about getting me in for emergency appointments...one time I cracked my tooth and they moved their schedules around to fit me and get me fixed up! Highly recommend this dentist office!

Had my first experience with Dr Bigelow and team this week for a new patient appointment/cleaning…read more Before my appointment, Kristie was helpful with coordinating the new patient forms and obtaining records from my previous dentist. The office is in a newer space off of Staples Mill by Amigos. It is very bright, clean, and modern with ample parking. The staff were very welcoming, polite and professional. Rose, my hygienist was wonderful. She explained everything she was doing prior to beginning, was gentle, patient and friendly. I definitely want her to take care of me for my next appointment. Dr Bigelow popped in once Rose was complete to introduce himself and check my teeth as well. He had a great positive attitude, seemed like a nice guy. Didn't spend much time with him to elaborate further. Overall, I would definitely recommend this practice to those looking for a new dentist!

Just got my first cleaning and check up and had an amazing experience. To say the visit was SO…read morepersonalized would be an understatement. Every staff member greeted me with a warm welcome, got a tour of the entire facility, and learned a lot about my teeth! Definitely a one of a kind dentist experience in my opinion. I'm very excited to have this dental office in my local area and to be able to support a black owned business that is really truly delivering top notch service.

Professional Staff listened and guided me to an optimal outcome as I had been remiss in setting up…read morean appointment.

At Beautiful Smiles by Dr. Jill Bussey - they have provided full-service family care for my…read moreimmediate and extended family for 20 years. Our children are now ages 18 and 14 without any cavities. I have utilized all of her services and am happy I did not have to travel to Los Angeles, CA for the "Rodeo Drive" beautiful smile I have. The office is immaculate, and they only use the most up to date & state of the art technology. Dr. Bussey is very gentle & honest. Thanks Dr. Bussey for all excellent referrals to all specialists for orthodontic and oral surgery needs.

They performed 2 gum grafts and did a wonderful job. Quick recovery time. Everyone is…read moreprofessional and knowledgeable.

Professional and extremely talented and knowledgeable. The office staff and technicians are…read morefriendly and helpful.

Avoid This Dental Office at All Costs…read more I'm writing this to warn others before they go through the nightmare I experienced. I trusted this practice because my daughter recommended it, and I regret not doing my own research. From the start, there were red flags, but I pushed forward anyway because their billing department was surprisingly efficient and had everything pre-approved. The dentist, Dr. Alexander, also had much more availability than others, which should've been a major warning sign in itself. Unfortunately, this turned out to be one of the worst decisions of my life. Dr. Alexander Simon, (or vice versa he has 2 first names) without a doubt, the most careless, heavy-handed, and clumsy dentist I have ever encountered. Despite having a good support staff, it's clear he's a micromanager who insists on doing everything himself -- even routine cleanings, which were the roughest and most uncomfortable I've ever experienced. He overbooks appointments, rushing back and forth between patients with little care or focus. I learned later that this is because when he's not here, he practices dentistry in India, squeezing in as many appointments as possible before leaving. During my implant process, I felt more like a test subject than a patient. He was abrasive and dismissive throughout the procedure, even laughing while I gagged and choked on water he flooded my mouth with. I was in visible discomfort, and rather than showing concern, he found it amusing. He repeatedly pressed metal tools against my lips with no delicacy or consideration. Once the anesthesia wore off, I was in excruciating pain that lasted far longer than normal. I later discovered that he had gashed my gumline, making it extremely painful to eat or even drink water. When I brought this up to him, he laughed again--like my pain was some sort of joke. I even asked if he'd like me to try it on him so he could understand how it felt. Despite the trauma, I continued with the implant procedure because I had already paid and assumed it was too late to change providers. About a year later, the implant started coming loose and causing severe pain. I didn't want to go back, but most dentists wouldn't see another doctor's implant patient, so I felt stuck. When I returned, Dr. Alexander Simon refused to take any responsibility. He blamed my pain on teeth grinding--something no other provider has ever diagnosed me with. I reminded him that he had gashed my gums previously and insisted he shouldn't bill my insurance again for a problem he likely caused. He casually offered to "work something out," as if that could undo the damage he'd already done. I didn't care if he offered to fix it for free--I wouldn't trust him with my mouth ever again. What's worse is that I later filed a complaint with the dental licensing board, only to find that someone else had experienced *the exact same issue*--a gashed gumline caused by this same man. It's unbelievable and infuriating. Now, because of Dr. Alexander's negligence, I need gum grafts and a completely new implant. My insurance won't cover it because they already paid once. Meanwhile, he had the audacity to bill my insurance again just for seeing me--even after everything. I'm furious, heartbroken, and honestly traumatized. I truly hope this man loses his license. No one deserves to experience this kind of incompetence and disregard for patient welfare. Please don't make the same mistake I did. Do your own research, listen to your instincts, and stay far away from this practice.

I have been a patient of Dr. Simon since 2021. As someone who has historically "dentist hopped" due…read moreto unpleasant experiences, I have enjoyed my experiences with Dr. Simon and his staff greatly. He ties for first place in my top 2 dentists ever. The staff is always friendly, compassionate and thorough. Having a great dental team ensures that I keep faithful to regular 6-month checkups. I cannot recommend this practice more!

Everyone was so nice and they don't take long at all. They went over everything with me and my mom…read moreabout the procedure and everything went great!

Just had my wisdom teeth taken out recently and Dr. Pack and the staff at Virginia Oral and Facial…read moreSurgery did an awesome job! Dr. Pack was very informative and the surgery went well with a fast recovery. I had very minimal pain and swelling. Thanks to Dr. Pack and the staff, the process was very simple and everything went smoothly!

I was very impressed with this practice. I was very concerned about my appointment and I've had a…read morelot of dental work done, so I was not comfortable at first, but this was a good experience. (If, having a tooth pulled can be good) I've had lots of dental work done by lots of dentists, but this doctor was one of the best.

I'm a patient person. I understand things don't always go according to plan. I don't leave 1-star…read morereviews. I also don't walk out of businesses outraged. Today I did both at Tulips' Chesterfield office. I would have liked to have had the opportunity to bring my elderly mother to meet one of the periodontists, but didn't make it past the blonde receptionist that was full of attitude. Immediately upon giving my mother's name, she stated very rudely that they wouldn't be able to see her today, and that I would just have to take today's appointment time to complete her paperwork and schedule another appointment. After I made personal arrangements to travel in from out-of-town while quite sick myself to get my mother in from her nursing home for some complex dental care, and after taking time off from my 3 national businesses to get her there, and after calmly explaining to the receptionist that their website was down last night when I tried to pre-fill their patient paperwork (checked 4x last night), she proceeded to cop a disdainful attitude with, "Well, THAT's why we send you the links well in advance. YOU'LL just have to complete the paperwork now and come back ANOTHER time when WE can fit you in with an appointment." No apology for their website being down, no acknowledgement of the hassle we'd gone through to get my mom there. COULD. NOT. HAVE. CARED. LESS. Considering the procedure my mom would need to have would probably cover half or most of the receptionist's salary, I'm surprised that they have this person out front. The periodontists may be excellent - but we'll never know, because we'll be taking my mom's business elsewhere. God only knows how much business the person out front is costing them.

I've been receiving services here for 4 months now. All staff members are kind, and professional!!…read moreThank you for providing a refreshing, comforting atmosphere!