The doctors here are knowledgeable, the staff is the reason for the poor review…read more There have been many issues over the years with this office but what happened today was ridiculous. There is limited parking this office provides to patients, on arrival all of those spaces were taken. There was no street parking and so I parked behind the building where there was more than enough space. Moments later I was asked to move because it's for staff only. THERE ISN'T THAT MANY PEOPLE WHO WORK HERE. There were still 6 spaces open for staff to park and this was at 2PM and the office closing time was at 5PM. Everyone should be at work by then if not getting ready to go home, but maybe they have a night shift I can't say. If you know, as a company, your location offers limited parking, why schedule so many patients at one time? Customer service goes a long way. Total time parked for appointment was 17 minutes. Doctors: Five Stars Staff: One Star (You'll be tested- and I fail EVERYTIME!)

If I could give zero stars and report this business I would…read more I had a 9am appointment. Probably 10 other patients were taken before me/my son. They didn't take us back till 10am. The equipment was old/dated. The office, dirty and run down. No private rooms for HIPPA compliance. The dentist was extremely forceful with my son. I have never in my life heard him scream and cry like that before. The dentist just says they all cry like that. Just hold him down. I left, I didn't agree with his care, or treatment recommendations. We went elsewhere, where the dentist didn't hurt my child. Be wary of this practice.

The student was nice enough, but the instructors do not care. I kept being charged more than the…read moreestimate for substandard work. The student and instructor spoke primarily in a foreign language and I never knew what was going on, as they didn't bother to inform me. I kept showing up for appointments not knowing what procedure they had planned or how much it would cost. They are militant about payment, threatening to cancel appointments if payment is not made immediately after services are delivered, even if you are in bad shape from the procedure and have a hard time concentrating on financial matters. I was on my way to an appointment, planning to pay for the previous days appointment before my scheduled appointment, but they made me pull over on the side of the road while driving to pay immediately or have the appointment canceled. My local dentist apologized for the work done by VCU after looking in my mouth. He then adjusted the temporary denture so that it didn't cause me pain and draw blood if I attempted to use it. The instructor had refused to fix the problem as he 'only dealt with one problem at a time' and he had to remove some spicules. I had to have spicules removed by them and the local dentist I hired, who said he had never seen so many spicules sewed up in someone's gums. There were 22 spicules that had to be removed over a period of two months. They shattered my teeth and left the pieces in my gums and sewed them in. They ground down one side of my jawbone and did not even it out on the other side, so now any plate sits on a pivot point and cannot be glued in place, because as soon as any pressure is applied, the plate comes loose and falls into my mouth. I will have to pay for another surgery to fix what VCU dental did to my mouth. They promise you good work for a reduced price, but I received substandard work for nearly the same as a good dentist. The instructor should have been there to monitor the procedures, but he was absent for 99% of the work, only showing up to make the student nervous and make disparaging comments to her. I don't blame the student, as she was completely let down by her instructor. My experience informs me that the instructirs at VCU dental don't want to be there and don't care about the work being done. They don't even bother to speak English, to allow for understanding of the patients who visit. If you have an emergency, perhaps it is worth it to visit VCU dental, but otherwise, don't let them permanently damage your mouth with poor behavior and insult you with claims of non payment. Just avoid the place completely, if you can. When you go to an independant dentist, look attheir certificate and make sure it doesn't say 'VCU Dental''. If it does, go somewhere else for your own health.

I received total disrespect from the student and her overseers. When the student made mistakes I…read morequestioned it. I was told she cried and complained that I wasn't compassionate towards her feelings. The professor she cornered me and told me to more compassion towards her student. This appointment turned out to be some kind of therapy session it felt more like someone being a predator and trying to persuade me to think their way and not what I needed as a patient. I was very uncomfortable in this small office and being criticized for asking questions about my care plan. I realized these are students in process however they need to learn how to communicate with people and take criticism and correction better. I don't think they are teaching these students that it's more to just taking care of teeth but it's also making the patient feel confident that they can get the job done.

Dr Londrey diagnosed my issue with a picture I sent because I am a college student. He helped get…read morethe right medicine for my infection and he's the best!!

Excellent place, best in Richmond. I have been going here for a long time and have never had any…read moreproblems. Everyone is very nice, helpful, and knowledgeable.

I have been going to Dr. Mustian since before I can remember! They are always professional and…read morepolite. In my many years of coming here, I have never had a complaint. They are personable and as long as they are in business, they will be my dentist!

I have been going to Mustian Dentistry for ages, and I wouldn't go anywhere else. My son still…read morewaits until he comes to town to go there also. Once you find the best dentist, you don't want to change. Thorough, gentle, patient, and kind, Dr. Edward Mustian and his son Dr. Andrew Mustian are excellent dentists and great people, too! Mary who covers business at the front desk is always smiling and friendly, no matter how busy she gets. Just know that if you go, you won't ever want to leave.

I've been bringing my little one to this hospital for their feeding program since the last two…read moreweeks of December 2019. They have been nothing but great! I've been very fortunate to land a feeding slot quicker than I expected for my little man. We met with one of their nurses for the second part of the evaluation and explained what they were doing for each test. Not only that but she answered all questions that we had. Afterward, they told us that we were going to get contacted on the next available feeding therapist and their available schedule. I'm not going to lie, I was a devasted that we were not going to schedule that moment at the hospital but was completely shocked at how fast the turnaround time was when they contacted me (that afternoon) of the next available time slot we could initially start our feeding therapy sessions. The first week of Jan 2020! Since then, we have been assigned to one feeding therapist and she has been FANTASTIC! We meet with her one a weekly bases and it has been another helpful and informative therapy session added onto my son's list of therapy sessions. They really are great at their job and I cannot thank them enough for helping me and families facing these struggles. My son has only gone through 3 sessions and he has improved so much in his chewing abilities. This program was through the VCU feeding program and sent us over to this location for their feeding program. For the short amount of sessions, I've brought my little one to already, I am so thankful for this program. Keep up the awesome work!!! Oh and the front desk guys (actually ladies) that we've encountered have been freaking awesome as well. I really enjoy and appreciate the positive attitude that they have for us who have came to this location early in the morning and later afternoon. Thank you!

The nurse staff is great . They work hard a quickly I would recommend however you pay for parkingread more

Every time I came here I waited a minimum of two hours to be called back. The office is dirty and…read morethe dentist only speaks to the staff, is always running late, and doesn't remember anything from your chart. The last time I was there the dental assistant tried to sell me her own brand of teeth whitening strips. Would not recommend to anyone.

Our pediatrician, Dr. Carol Williams is the absolute best in the business, we will follow her…read moreacross the globe, if we have to. We've had the best quality of care with doctor William's. She's taken care of my kids since birth and I'm so very thankful to have her care of our kids. The office experience is different so we make sure to book early morning appointments because the office overall treats all patients not just kids. We're rolling with our doctor until the wheels fall off

The patient portal is a scam. It's never worked for me. They take your money and you never see…read moreyour test results.

I had a dental emergency on a Saturday morning. RVA not only answered the phone at 8 a.m. but…read moresqueezed me in for a 9 a.m. appointment. (I left messages at seven other dental offices that claimed they offered emergency care. Nobody returned any of my messages. Ever.) I can't speak to RVA's other services, pricing, etc. But they get a five out of five for caring enough about patients to assist with emergencies (even when the patient wasn't a prior client). Thank you.

Always a positive experience at RVA Dental, from cleanings to fillings and crowns, the dentists and…read morehygienists are all seasoned professionals who actually love their work. And so will you!