Ask for Vicki. Amazing…read more Nails cute, she was kind, took her time, and she gave me exactly what I requested. She helped me with my things as well.

Nail Lab is so very unprofessional in Matteson IL. They are very dismissive and do not respect us…read moreas a ppl. Don't give them your money!! I received a Manicure yesterday. I expressed then that I felt they were too thin! They disagreed so I hesitatingly paid and left. Next day I look down and 2 are broken. I came in today explained to her, who i just paid my money to yesterday. She says you pay, you wait 40 minutes and dismissed me! Very disrespectful! Would not even look up. Please share! No respect! No consideration!!

Ashley is very passionate about what she does, and it shows with her work. I have been going to her…read morefor years and her demeanor and professionalism has not changed at all.

I've been going to her for years but stopped cause of the pandemic and scheduling conflicts. Today…read moreI went back for the first time and Ashley kept in communication with me. She's as always very gentle and so worth the wait of the service. The ambiance of the spa is calming and welcoming.

I go here every few weeks to get my eyebrows tinted. That is the only service I have tried so all I…read morecan review. My brows have started turning white and it makes it look like they are missing. I get the dark brown and it usually lasts about 3 weeks or so. The two women that have been there were always friendly. I try to go at odd times as you can have a wait during the rush. Mostly I get right into a chair. Tips are cash only so you are prepared, not available on a card.

The new girl sam is so good at what she do, she transformed my brows and im super satisfied with…read morethe results. She's super nice and makes great conversation. Thank you sam for making me look nice for my birthday, ill be back just for you !

Sheena Marie is a total experience. Her support staff was very professional, attentive and…read morewelcoming and worked as a team. Sheena herself did her thing with my ombré micro shading brows and explained the process and what to expect. I will definitely be an ongoing client.

Excellent Service.. Will definitely return.Very good service.. Knowledgeable..Vert detailed…read more. Highly recommended for any Women who wants Perfection!!! Sheena is the Best.. Blessed Hands. Thank you.

If you're looking for a calming and relaxing environment that is truly your time for self-care I…read morerecommend going to see Brittany. She is very knowledgeable and informative about healthy skin care practices, products, and/or routines. Brittany truly provides a beauty experience.

It's very appropriate that Brittany's business name includes beauty experience because that's…read moreexactly what it is when you go! She is so warm, friendly, and thorough will all her services. Even before my Brazilian wax and vagacial, Brittany was reachable via text and addressed all of my concerns. During the service, she took her time and made it as painless as possible while distracting me with great conversation. I would highly recommend her for any of your beauty needs and I look forward to going back to her very soon.

Went for eyebrow threading and underarm waxing. The person…read morewho provide service was quick. Both eyebrows and underarms were done to my liking. Would have given them 5 stars but felt that customer service could have been a little more friendly. For example I initiated all conversation and receive small talk as a response. Also, while putting talcum powder she accidentally shook the bottle too hard and some feel on my hair/face- could have been prevented if she would have instructed me to tilt my face to the opposite side. I will be back for the same services.

They're the worst. They don't take directions and the big lady with dark circles has the WORST…read moreattitude. I won't be back.

My technician, Stacye, was timely which very rarely happens at salons and spas, so that was a…read moredefinite plus. She had me fill out paperwork, which was very descriptive of my needs. I decided to do something RAD for 2017 and I got a Full Brazilian wax and she explained the entire process. The services room was clean and comfortable and great music. Stacye showed me all of the products she was going to use and everything was very sanitary. I was nervous and she did an EXCELLENT job of minimizing the quick tinge and was great at the whole process!!! I left VERY VERY satisfied and I will be making an appointment as soon as it's time! You will NOT be DISAPPOINTED! Stacye will take care of all your needs! Call today!

I used to like going to Sue. However for the past several months she has burned me twice. I already…read moretold her before not to wax me because I have very sensitive Skin. She did not listen and burnt me very bad twice. Never again will patronize their establishment since they have a comprehension problem.

When I first started coming here SUE was amazing! But then as of recent, her work has declined &…read moreprices increased. I don't think she can "see" very well/eyesight declining too. My last visit for eyebrow wax/tenting was HORRIBLE. When I said I didnt like it she just shrugged her shoulders even though I was a regular there. She use to be very friendly and accommodating. Idk if she's just getting older or going through something personal‍

So far, I've been there twice for a pedicure and have never had to wait. I got Anna the first time…read moreand requested her the 2nd. She takes her time and does an amazing job!! The salon is clean and modern with a calming vibe. I will definitely be returning.

I got there 30 minutes before closing and still got a quality mani/pedi. I truly enjoy their…read moreservices.

First & foremost, I've had multiple laser treatments at different locations, and this one…read more[unfortunately] merits a review. I agree with all other reviewers as it relates to Raquel (owner); she is upbeat, funny, & passionate about her work and that certainly shows. Contrarily, "best practices" as it relates to running a business aren't as adamantly followed. I paid $300+ for a Groupon deal: Six Sessions on a Large Area. During my first visit, I learned that the "large areas" spelled out on Groupon weren't quite right, & that I would have to cough up ANOTHER $100 EACH SESSION to cover a "larger" area (STILL NOT THE FULL AREA). My $300 "deal" just skyrocketed into a $1,000 hole in my pocket. I grudgingly paid the surcharge to just get it over with, & tipped $20+ for each 10-minute visit, because that's what thoughtful customers do. Unfortunately the thoughtfulness is only a one-way street at Take It Off! Spa: there's a $75 rescheduling fee (regardless of how far in advance you notify). Mind you, Raquel has same-day cancelled my appointment & I happily accommodated a new time, where I ended up waiting 20+ minutes in the building lobby for her to show up. Organization isn't a strong suit, as evidenced through the slapdash rescheduling & more importantly, as evidenced through Raquel's management (or lack thereof) of her calendar. She didn't correctly jot down my next appointment time, & had no idea that I was showing up when I was SCHEDULED TO show up. On top of that, she didn't hesitate to charge me $75 should I opt to reschedule. This was beyond dishonest, and I was beyond disheartened by this; Needless to say, I just walked out & gave up the remaining $100 of my pre-paid voucher. As I said before, I've had multiple laser treatments in the past, and I've never paid the kind of money at other institutions as I have at Take It Off! Spa. A $300 "deal" just turned into $1000+ of sunk cost & lost time. Before committing to any treatment, do yourself (and your pockets) a favor & look elsewhere.

Here is the deal; I like Raquel, she's good people nothing against her (that's the only reason for…read morethe 2 stars) but the service here sucks. If you have any kind of life; 9 to 5 job, happy hour on a Friday, staying late at work on a Tuesday, a pet to get home to then I say stay away. You'll be lucky to get an appointment the first time around with no cancellations or anything. Again she is a very nice person and loves what she does; she is new to having her company and can't manage her clients times and her schedule. My guess is she is busier than planned; I don't know. My story - I bought a Living Social deal via Amazon; 6 laser hair removals for full leg. My first appointment I show up at the place waited for her; I ended up calling her because she never showed up, she said I never had an appointment for that day and we should reschedule. I said fine and got an appointment for another day. I show up the day of the new appointment and she tells me my "full legs" deal I bought is for "half my legs" which I didn't understand because the deal says full legs. She said full legs means below the knee laser on the front and back on the leg. Again, I said okay fine; no need to shave and we start... After this I had 5 more appointments; one she booked me for middle of the day; 3pm which I was not okay with as I have a 9-5 job and can't leave work to get my legs done. Yet she booked it without my approval and calls me saying she is waiting for me. What?!?! The other she called and canceled twice on me because someone flew into town to get their laser done; so I now have no value as a customer? This was done via text... Honestly, I can't remember the last reason for the confusion on the cancellation; she will give you all kinds of reasons; double booked, people flying into town, event she had to run to, left the office because of her parking. Let's just say I never made it to the other three of my sessions and I had to get my money back from Living Social/Amazon. Thank God the deal was with Amazon as they refunded all my money.