This company is terrible the tech came out hosed outside unit flushed not much out in 10 minutes…read morewhen I said u not checking the attic he said no unless it makes you feel better I payed almost 300 dollars for 2 checks winter/summer they did one and the owner stated they had been out to 3 times before lying spend your money on a reputable AC company

comfort zone is like family taking care of you. my very picky when it comes to AC companies, but…read morethis company was suggested to me by a board member and Director from the Alabama AC & Heating Association. I had a very complicated issue and they were highly skilled and knowledgeable. very fair and to the point.

I had my HVAC system installed just about two years ago, with an extended warranty. I went with…read moreCalloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it.

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the…read moreunit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond!

Refreshing experience. Orlando was knowledgeable, personable and helpful in troubleshooting our…read moreheating and cooling systems.We definitely found someone for all future visits. Thank you Orlando!

Absolutely the best!!! I have rental units and Lipa is the only person I'll work with for those and…read moremy personal home. Answers the phone every time, will squeeze you in for emergencies and is very reasonably priced. Very service oriented and if he can't fix it, it can't be fixed.

Premiere A/C was an amazing experience for my family and I. I live in Seattle, WA and found out my…read morefamily back home did not have working A/C this summer. I reached out to two companies in New Orleans to provide a quote. The first company tried to rip us off but Premiere A/C was honest, trustworthy, understanding and had a heart. After seeing my step-mom and two little brothers without A/C, they offered to provide us fans and even suggested alternative solutions if the repair was too costly. Jerard expressed a solemn concern for my family and that is how I knew I could trust them with the work. He was transparent in providing me the information I needed regarding parts and labor breakdown. I paid 1/3 of the cost through Premiere A/C compared to the cost the other company quoted. They were timely in providing quotes, effective in their communication to keep me up-to-date, and we now have a working system that is keeping my family cool in the hot summer. I cannot thank you enough for all your help and guidance along the way. Highly recommend this company!

Xavier was an excellent technician--professional, knowledgeable, and helpful when he was able to…read morecome out. My concerns are mainly with the scheduling and office communication. We were scheduled 2-3 times, but no one showed up and we were not notified in advance. We ultimately waited five days for an appointment, which was very frustrating. The biggest concern came when it was time to pay. We were told at an unusual time that they could only accept Cash App or Zelle because the credit-card machine was down. I asked whether there was another payment option, but there was not. For an HVAC company, being limited to those payment methods raised concerns for me--especially after already waiting several days. In the end, we had to wait even longer while looking for another company. Very SKETCHY! Xavier deserves credit for his service, but the scheduling, communication, and payment-policy issues need to be addressed.

My A/C condenser unit stopped working so I submitted an online service request the next morning…read more Within 30 minutes I received a call from Mike, who told me he was sending out Joel to see what the problem was. Joel was at my house 30 minutes later and had the AC working within 15 minutes. He found the problem and serviced the unit outside and checked the unit in the attic as well. Joel was very polite, professional, and efficient. I was very pleased overall with everything. And I felt the bill was super reasonable.

Jacob came out and had my A/C up and running within 30 minutes. Turns out the capacitor on my…read more7-year-old unit had gone out -- who knew!? He explained everything clearly and didn't try to upsell me on anything I didn't need. I also signed up for their $189 Preventive Maintenance plan -- living in the South, the A/C runs constantly, so it gives me peace of mind knowing it'll be taken care of. Great service, fair pricing, and no stress. Highly recommend!

Highly recommend using this company! We woke up with no heat one morning, after calling this…read morecompany they had a technician at our house by noon that same day to fix the issue. Our technician Sam was really great! He was very knowledgeable and he quickly fixed our HVAC issue, and he even gave us a discount on our total charge. Really great service all around! Thank you so much for your assistance Sam!!

I can't say enough good things about this company. From start to finish, they were professional,…read morerespectful, and courteous. The crew worked efficiently, explained everything clearly, and made sure I understood the entire installation process. They also cleaned up after themselves so well that you would never know they had been there. Honest company with fair pricing. Don't call anyone else. This should be your only stop for a/c installation and/ or repair.

Rynell (the owner) was wonderful! He was able to come out the same day I called because my AC had…read morestopped working. He was able to fix one issue and diagnose a second issue on the spot. The second issue required a separate part, which he came back the very next day to install. Rynell was lovely to work with, prompt, reasonably priced, and did a great job! So grateful to have the AC back working!! Will definitely use Rynell for any future HVAC/electrical needs.

What a wonderful experience durning a very tumultuous time. Our AC went out and tried to get it…read morefixed through our "appliance insurance". They sent out a very inexperienced team that "fixed" a unit that wasn't broken. After 2 weeks of living with 90 degree heat and no help from American Home Shield we called Roy's Air Conditioning & Heating. They came out the very next day, determined the unit was over 20 years old and had given up the fight. They had it replaced in 24 hours! No hassle, great price and such professionalism with great customer service. We were so delighted with this company that we hired them to do a maintenance program. If you want the honest truth without a sales run around and to be treated with respect then this company is for you!!!!