Xavier was an excellent technician--professional, knowledgeable, and helpful when he was able to come out. My concerns are mainly with the scheduling and office communication. We were scheduled 2-3 times, but no one showed up and we were not notified in advance. We ultimately waited five days for an appointment, which was very frustrating. The biggest concern came when it was time to pay. We were told at an unusual time that they could only accept Cash App or Zelle because the credit-card machine was down. I asked whether there was another payment option, but there was not. For an HVAC company, being limited to those payment methods raised concerns for me--especially after already waiting several days. In the end, we had to wait even longer while looking for another company. Very SKETCHY! Xavier deserves credit for his service, but the scheduling, communication, and payment-policy issues need to be addressed. read more

Xavier did a great job installing our new Bosch AC. I was thankful they were able to finish the work on a Saturday due to weather conditions the day before. I highly recommend them. Their prices beat 4 other recommended AC guys with better a quality product. Thanks again Gerard & Xavier!!! read more

Our AC stopped cooling on a Friday night a couple weeks ago. Called Premier on Saturday morning and to my surprise they were able to send someone out that day! The tech was courteous and seemed knowledgeable.... so far so good! He spent a good 1.5-2 hours on the outside compressor unit "diagnosing" the problem. At one point he even left to get another diagnosis device that he needed. He returned a short time later with the device to finally tell me that my compressor was shot and needed to be replaced. He ball-parked the repair cost at "around $2000-2300". My house and my HVAC system are both only 2 1/2 years old! I asked him several times if he was certain this was the problem and if there was anything else it could possibly be. He said it was definitely a bad compressor, charged me $85 for the visit, and said they would contact me with a written estimate for the repair the following Monday afternoon. Later that same Saturday, as I was purchasing a portable AC to get me through the heat, I met a handy man at the hardware store who said he does some AC work as well. He came to the house the next day (on Sunday!) For $50 and in about 20 minutes he had my compressor running and the AC blowing cold... (I gave him an extra $50 tip... I would have given him much more if I had it on me at the time!) I haven't heard from anyone at Premier since that Saturday. It's hard for me to believe all the glowing reviews after the experience I've had. Premiere Air Conditioning & Heating are scammers and will cheat you given the opportunity! BEWARE! read more

I do NOT recommend this operation. They don't show up when they are scheduled to and show up unannounced on days that were not scheduled. I took off work today to meet the window they offered. upon calling them with 5min left in the window. they claimed they had showed up, rang my doorbell and left. I was home! I also had spoken on the phone with the guy 45 min prior. our ringdoor bell isnt working, not his fault, but why not just call the number he should have in his recent calls or the one associated with our request. very frustrating situation . look elsewhere for ac services! read more

Premiere A/C was an amazing experience for my family and I. I live in Seattle, WA and found out my family back home did not have working A/C this summer. I reached out to two companies in New Orleans to provide a quote. The first company tried to rip us off but Premiere A/C was honest, trustworthy, understanding and had a heart. After seeing my step-mom and two little brothers without A/C, they offered to provide us fans and even suggested alternative solutions if the repair was too costly. Jerard expressed a solemn concern for my family and that is how I knew I could trust them with the work. He was transparent in providing me the information I needed regarding parts and labor breakdown. I paid 1/3 of the cost through Premiere A/C compared to the cost the other company quoted. They were timely in providing quotes, effective in their communication to keep me up-to-date, and we now have a working system that is keeping my family cool in the hot summer. I cannot thank you enough for all your help and guidance along the way. Highly recommend this company! read more

Do NOT use these guys. I just came from under our home and 2 out of the four lines of flexible ductwork were sitting on the ground...again. Cold air was blasting under house from two of the 4 openings crammed on one plenum. This happened in the attic as well but I did not leave a public review last year. They essentially used ONE big zip tie around the flange and did nothing to seal where flexible ductwork meets flange in plenum. Cold air is blowing out flange seams everywhere. It was in the attic too but I sealed it with HVAC ductwork sealer. The Rheem system is only 5 years old and the units have been nothing but trouble. We have replaced control boards and heater coils on both more than once. I was under house just now as I was looking at things for new compressor system that is replacing the Rheem which died last week after only 5 years. Sure they are nice guys but do NOT trust their level of craftsmanship in areas that cant be normally accessed. I have pictures. Who knows how long we have been running at 50%. Thank You for your time. read more

Premiere Air Conditioning & Heating - How was this held on? - Heating & Air Conditioning/HVAC Near Me - New Orleans, Louisiana

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Appreciated that they showed up in a mask. I had problems with the compressor. It was raining when they showed up and said that they'd come the next day when it wasn't raining to check it more fully. I didn't have to call back to remind them. They fixed my problem in less than an hour. Fast, friendly, and professional. I'll be sure recommend Premiere to family, friends, and anyone who asks. read more

Jerald and his crew are amazing. I called last week about my broken AC and Jerald sent out his guys a couple of hours later! This was my third phone call to AC companies around the area and the other two places told me they couldn't come out to check out my problem until weeks from now. When the guys came out, I told them the problems I had with my AC and they vacuumed the upstairs & downstairs pipe, free of charge! They checked out my unit outside and told me that my run capacitor was broken? (I don't really remember the terms used). They didn't have the part to fix it right away and I didn't have the time to stay either because of work, so we scheduled for them to come back the next day (Saturday). Jerald came out on a Saturday and quickly fixed the problem. I will always call Premier AC when I encounter a problem with my units. read more

I had a great experience with Premiere! They were quick to respond and came out to our house the next day. Their prices were extremely fair and they fixed the problem within an hour. Highly recommend! read more

Heaters are an afterthought in New Orleans. The oppressive heat and humidity throughout the year see to that. On those first few days that it's actually cold enough to turn one on, you're probably outside in your underwear yelling "Yes! Finally!" Then, a few hours later, you discover that it's really, really cold and that you have no winter clothes because, I mean, you live in New Orleans. "What is this winter you speak of?" So, you start layering up with everything you've got, and crank up the heater. Only, this time, the heater laughs in your face and spews more cold air. It's time to call the professionals before you become an ice cube. Who you gonna call? Premiere A/C & Heating. These guys will have your heater blowing enough hot air to fill an entire prime time segment on Fox News. Jerard knows his stuff. I have an old gas fired wall heater that had decided it was not going to function anymore. Jerard came out, diagnosed the problem, procured a new part and had that heater up and running in under 2 hours. A pleasant experience all around. I would highly recommend Premiere for any HVAC issue that comes your way. read more

I don't have much experience hiring heating and cooling people, but this was my experience: First the repair man was over an hour late. This may have been due to some communication problems, but then I called the office and the receptionist said she didn't do the scheduling or have any records of it (which makes me wonder what the receptionist is for). Second, the dude charged me $85 to blow out a PVC pipe. Don't know how much that's supposed to cost, but it took about 10 minutes. Third, it didn't fix the problem and the dude left. Fourth, they haven't returned my calls since. UPDATE: The owner/manager read my review on Yelp and called to make a personal apology. This really meant a lot to me. I couldn't really give them more than 3 stars because I had to have another guy fix the a/c problem so I don't know if a different mechanic would have done a better job. But thank you for owning the problem! read more

Four days and no call back. I think I'll take my business elsewhere. You need to have people answer the phone and not just use an answering service. Especially if it takes you days and days to call people back. It's silly. You're not the only game in town. read more

I highly recommend Premier. I have been using them for our rental property for over 4 years and Gerard always exceeds my expectations! Our property is a large old duplex with multiple problems that go along with old houses. Gerard has always been prompt to respond to my calls, is always very knowledgeable, professional, respectful, trustworthy and accommodating. He is quick to identify the problem and correct it while at the same time trying to recommend the most cost-effective solution. He definitely goes above and beyond the call of duty! If you are looking for a highly qualified and highly ethical AC/Air contractor, Gerard is your man! read more

Came home at 4:30 today to an 80 degree house. Called Premiere and by 5:30 my house had AC again. They were super quick to respond, efficient, courteous (even while giving me a lecture about keeping on top of changing my filter - I know! I know!) and their price was very reasonable. Couldn't have asked for better service. read more

Carl, James and Jerald really took care of us professionally and as if we were family. Our heater was broken in a dangerous way and they were able to diagnose the problem and fix it at a reasonable price so that now we are all cozy. I highly recommend this business. Trust worthy! read more

We really appreciated the services received by Premiere, especially from Xavier and Jerard. They were responsive, very professional, timely, and were able to quickly identify the issue with our air conditioning system and water leakage we were experiencing. We also really appreciated their explanation of what was happening--as a first-time homeowner, all the info we can get is really helpful. The cost was very reasonable, and we will absolutely be working with them again. THANK YOU!!! read more

I write this while I sit in wonderful, frigid AC. Jerald and his crew are very knowledgable and do not stop working until the job is done! They stayed late to finish installing a broken part to a unit in our attic. Not only that, but they replaced an iffy vent pipe and sealed up the unit just because. The really went the extra mile to ensure we were being taken care of. If you need a trusty, honest, and reliable repair man - call these people! read more

Woke this morning at 8am with no heat. Called Premier and 2 hours later they show up and fix the problem. Phillip told me that the circuit board is going bad. He was able to temporarily fix it. He will.locate the new circuit board for us and call us tomorrow. Super friendly very professional and super fast. FYI this is going on during the Nola ice storm that is about to start. Thank god for Premier. read more

We started using Premier in 2016 when we bought our home. We wanted stay on top of our a/c maintenance while supporting small local business. It took us a couple times reaching out, but finally Jerard got in touch with us and so started our working relationship. From the get-go, getting in contact with him was spotty at best. But he was pleasant enough and he made it seem like he was doing us a lot of favors because we were repeat customers. In 2018 he replaced our upstairs unit's air handler (inside unit). He had to order a different, more expensive one bc the one he charged us for wasn't available and that he would eat the cost. That was super nice!! But then things got weird. We've always experienced (and overlooked) the lack of communication/responsiveness, but the last time he serviced it in 2019, he lectured me about having to vacuum under the air handler bc he had just done it the year prior. For the record, our filter is located near the floor in the hallway and we have 2 dogs. I change the filter every 1-2 months. Not to mention it's literally his job. Then he scolded me for having our temps down too low during summer (78 when not home, 75 when home, 70 at night). It was a little off-putting. Last year we needed to get the a/c serviced. We reached out in March 2020 and couldn't get a hold of him: left messages, texts, and called his office. Nothing. Finally, we got in touch with him in May and he got mad that we waited this long to reach out to him. We scheduled an appointment and he no showed. No return calls. Nothing. We decided it was too much of a hassle to continue working with someone so difficult to get in touch with and unreliable. We went with a larger but still local company. It was then we were made to see how many corners Jerard had cut. Parts of our unit looked like it hadn't been thoroughly cleaned in years!! And they did stuff I'd never seen Jerard do for an annual service!! Fast forward to this week (July2021). The circuit board on the air processor he replaced went out. Due to the pandemic, there's a worldwide chip shortage. After much deliberation (poor initial install and poor install of new air processor plus continued issues throughout) we decided to just replace the whole system up there. Well, when Jerard replaced the unit upstairs, he freaking left the old one in our attic. Wtf?! We really wanted to support this local small business, but I'm glad we went elsewhere. Just beware. read more

I can't say enough good things about Premiere A/C! They were able to schedule service less than a day after I called, and they arrived as promised (already a big improvement over many local companies!). They were able to work with my stubborn old a/c system and get it up and running, at an affordable price. They took the time to do thorough diagnostics and to address secondary issues that were slowing down my a/c's cooling abilities. Throughout the process, Jerard explained what they were doing, and he gave solid advice on how to make the most of my house's present cooling system. The folks at Premiere are prompt, professional, friendly, and - best of all - they get the job done, no matter what it takes. Highly recommended! read more

I was recommended to this company by a friend. My AC went out on Memorial Day. Gerard came out he knew exactly what the problem was. He addressed all of my concerns, made a few recommendations and then got the job done. He was very professional and finally my AC was fully functioning...thanks so much I will highly recommend this company to anyone. Thanks L.B. read more

Jerard came out when expected, quickly diagnosed an issue with my thermostat and fixed it for a reasonable price. I will definitely be calling him again. read more

We contacted Jerard from Premier Air Conditioning and Heating when we needed to replace our old wall unit. He came over quickly to assess the situation and spent quite a bit of time talking to us about what we wanted and taking measurements. He didn't charge us for the visit, and he informed us that because the size of the opening in our wall was unusual, he would need to do a little research to find the best unit to fit our needs. He updated us daily over the two days that it took to find the right unit for us, and installed it with his co-worker Aaron on the third day. We especially appreciated his thoughtful assessment of our needs, his honest recommendations, and his easy availability by phone. In every way, Jerard is professional, thorough, and reliable. I heartily recommend Jerard and Aaron of Premiere Air Conditioning and Heating. read more

PHENOMENAL SERVICE! Don't bother looking anywhere else to fix your heating and a/c - they are the best. They came out on a Sunday evening to work on my A/C. Jerard is SUPER knowledgeable, thorough, and helpful. He is also just an amazingly kind human being. He will stay and sweat in your attic for hours to fix your unit. He is a saint, and he seriously needs a facebook fan page. My particular unit needed both a new control panel and a new motor, and Jerard was able to figure out the problem because he investigated all the possible problems instead of simply recommending a new unit (saving me a ton). I love him. read more

I had a great experience with Premiere! My AC unit was on the fritz and it was HOT. My house was 85 degrees inside, oh no! Jerard came out to the house within a few hours of my call and had me up and running within an hour. They offer extremely professional service and very friendly. Don't bother calling any other company, these guys do a great job. Thanks!! read more

I would give my highest recommendation to Premiere! As you can imagine, having my A/C break in 96 degree heat in New Orleans was quite horrifying. Not knowing until 6pm after work was even worse, as I was thinking about the long, hot night ahead. After calling one service that would charge me $95 just to drive to my house, I called Premiere. Thank goodness I did! Jerard came out within 30 minutes of my call just to see if the repair was something minor he could fix right away. He didn't charge me for the consultation at all. Unfortunately, he couldn't see an easy solution, but he came back the next day promptly and worked for about 3 hours, fixed the problem, cleaned the unit, changed out my thermostat and was so pleasant, knowledgeable and accommodating. And he gave me an unbeatable deal on all the work! It wasn't much more than the other company would have charged just to drive over. Do yourself a favor and call Jerard at Premiere with any troubles, and at least once a year to clean your unit (I've learned my lesson)! It's money well spent! read more

I HIGHLY recommend Premiere, and totally agree with an earlier reviewer who said it best, "don't bother looking anywhere else to fix your heating and ac..." We have called Premiere twice, once, last year because the heat stopped working (coils/control panel needed to be replaced) and most recently because the A/C unit stopped working (compressor grounded out). Both times - on a weekend - Jerard came out right away. Jerard is extremely knowledgeable about heating and air. He clearly knows how to diagnose a problem, and he works hard to find a solution that will not break the bank. His honesty throughout the process was refreshing. Our heat was working again within 24 hours, and our air within 72 hours (due to parts under warranty having to be ordered/shipped). Call these guys...they are great! read more

I highly recommend this company. I have chosen it based on Yelp's reviews. My a/c broke Friday night. I called Saturday morning at 8. Jerard was able to come over at 10:30ish. The motor and fan were broken. He fixed the motor but had to get the fan on Monday. He was able to find a used fan so I can have a/c until a new fan is replaced on Monday. Jerard is flexible and good to work with. It's about trust. He sent me the bill a week later to make sure the a/c is working properly before I pay him. read more

My ac unit went out on a Sunday in August! I called Jerard (the owner) at 9:00 a.m. and he came within a few hours. He was efficient, super nice, and his prices are really reasonable. He gave me a great deal on cleaning both of my units along with reasonable repair costs. I will definitely use him in the future, and I give him my highest recommendation. As the other reviewer said, he is knowledgeable and accommodating. read more

I would highly recommend this company for your AC and heating needs. Our heater was giving us problems and they came out the same day and diagnosed the problem. It was fixed the next day for a very reasonable price. Jerard was very nice and friendly. read more

Premiere Air Conditioning & Heating is highly recommended. I'll enjoy this summer even more, I just had new ac unit installed by Premiere. Thanks Jerard. read more

Just moved to a new house and inherited what we thought was a major problem as quoted by another company. Called Jerard based on yelp reviews. It was a Saturday. He and another person came out that day, fixed what the problem was on the spot for less than 1/4 of the original quote. He is ethical, honest and willing to get the job done that is needed. Great guy! read more

Jerard was great. I called and scheduled an appointment. Being the summer he was really busy. My scheduled appointment was supposed to be on Monday but he called on Saturday and fit me in early. He spent 3 hours and fixed everything. He is respectful and very thorough. He even asked if he could mop the floor after himself because he didn't want to leave a mess. I was so impressed. Best part is he is completely affordable. Thanks for everything! read more