I have been a Joya regular since the beginning when they had events in Brentwood and have spent more than I want to admit on jewelry. I went in store in Webster to make a necklace and get some things and buy the 10 year anniversary bogo carnival tickets. The day before they emailed out they were free (so my friend and I spent $50 for no reason). The three workers in the store couldn't figure out how to sell us tickets and emailed us our receipts. The event was madness and there was nothing for $6. Literally everything cost more than today, where everything is 70% off. What was most upsetting is that when we went to check out, we explained the situation that the girls didn't know how to ring us up and showed the square receipt and the owner Betsy quite literally rolled her eyes in contempt and denied our reality and asked us what piece of jewelry we choose because it had to be chosen beforehand. We weren't given an option and had to fight for a ticket that WE actually Paid for! So they ended up making a bag, and we didn't get anything other than the piece of jewelry. There were no snacks, and we couldn't even get a can of soda/fizzy water, we got 5 oz pours by a gal in a tent down two doors down from the event. Zero reason to be a loyal customer, it actually cost me more. Oh, and the gift card I won in a carnival game isn't even valid, I went to buy merch online tonight (since it's 70% off now), and I can't even redeem my gift card. Genuinely, you're better off using google lens and ordering the items you want elsewhere. You won't be belittled, have to fight, or give money to people who shouldn't run a business to begin with. 10/10 DO NOT Reccomend. I'm so so sad I've been so loyal for so long. read more

Collections By Joya - Jewelry Near Me - Webster Groves, Missouri

I shop at Joya all of the time. I love their charms and all of the great jewelry at varying price points. Its storefront in Webster Groves is just perfect. I don't normally leave reviews, but I had to comment on how extremely kind and helpful the staff was to my teenage daughter when she visited the store on her own last week. The staff was so friendly to her and attached charms she had received earlier as a gift and adjusted and helped her with her chain. She came home beaming about the experience. read more

I had never been here before so when my bestie, a die-hard customer excitedly took me last week for us to get BOGO tickets to their 10th anniversary carnival, I was happy to say the least. The store, upon entering, was arranged well and creatively displayed their items. The staff was less than stellar. Of three staff members, one greeted us and asked if we'd been in before. I mentioned being new to the store and she just encouraged me to look around; she didn't explain the charms or make-your-own Jew or any of that to me. We had arrived in the one specific day that their IG account said to for BOGO free carnival tickets and discounted make your own items. Well, I did find one must have. When I went up to checkout, reminder THREE staff members, the one ringing my bestie out said, "I want her also do that I get credit for her carnival ticket sale" to which she explained to us that they were in an internal company competition to who cold sell the most tickets. Well, not only was the time I waited for her to finish my bestie a long time because she kept making mistakes building my friend's necklace (adding two charms shouldn't be rocket science), they all fumbled through not knowing how to sell us the carnival tickets. I walked out with one brass butterfly charm and a set of BOGO free tickets for just over $50. It seemed like a lot of money, but the IG post claimed the grab bag at the carnival that you get with the ticket had several pieces of jewelry, a candle, and some other little prizes, so I figured it may work out. Carnival day arrives and we showed up at 5:30 (their official opening at 6pm) and somehow a line formed in front of where we were standing (moms of the staff by the conversations we overheard). Then, as we were finally allowed to shop the sidewalk sale it was crowded, not effectively laid out for the pedestrian traffic, prices no lower than the week before, and the carnival was barely the theme. The girls were all dressed up cute, but that was the extent of it. There was a sign up list for tarot card reading and ear piercing and remember when I said those soccer moms formed the line IN FRONT of me and my friends ??? They all got signed up first as if they were there before us, and they weren't. So me and my friends had to "kill time" at a subpar event waiting for our turns for tarot and ear piercing. While we were checking out at the carnival, we were given arguments and rudeness comments and behavior by an older woman whom my bestie informed me was the owner. We both explained the issue the week before that her staff didn't know how to sell us the tickets and yet she managed to try to blame us for not picking the gift we wanted. Instead of giving us the gift bags we paid for, she told one of her other staff members to "pull the items from retail" that I said I wanted from the IG photo. So, after spending $50 the week prior in hopes of getting at least $50 worth of jewelry today, I got a stretchy bracelet set that looked like it was from the dollar store and set of earrings that might cost me $10 at Walmart. I had won a $20 gift card at one of the games and not only is it not activated, theres no phone number for this store. Will I return? Never! Hope they learn how to do better. read more

I recently attended the 10th Anniversary night. I've attended VIP nights in the past and they are usually a great night. This event was advertised one way, but the actual night was disappointing. A lot of false advertisement! The VIP swag bag was missing many of the items I was excited about. The 10 year anniversary candle, hand painted shell tray, match cloche, decorative clasp for the starter chain, the fleur de lis charm and then you sent customers next door for champagne flights, savory bites and sweets which didn't exist. Guests were offered a glass of prosecco or wine, but no food. A fun night out with friends is what was expected, but it came with a lot of disappointment. read more