I cant remember the last time that I had such an enjoyable small business experience, you know,…read morewhen the owner comes to talk to you about what they offer and how their wares are best used. A lost tradition no thanks to the legions of foul smelling Wal-Mart's that co-opted the principles that were important between a customer and the shop keeper. The store is beautifully organized with a replete selection of gifts, bulk bird (and wildlife) feed and some amazing bird feeders that are manufactured in the U.S.A. I was truly touched by the insightful conversation that I had with one of the owners who shared with me an experience rarely had, and truly cherished, thus signifying the importance of supporting our local businesses and the families that run them. What I admire the most is that they support conservation (with real money rather than words) which is important to me.

This morning I ordered some suet cakes online to feed the birds. Their website is clear and…read morestraighforward. I prefer to get my suet from Wild Birds Unlimited because the quality is good and I know I am not feeding the birds some hidden ingredients that might not be good for them. Well, to my great surprise I got a call from Barbara and Dan Gleason, the owners. of the Eugene store to let me know they were on their way to my house with the suet! Wow!! Now that's the quickest turn around time ever!! And I live 15 miles from the store in Eugene! To all who love to feed the birds, I highly recommend ordering from them. If you live outside of the city call a few of your friends and neighbors and make a group order that will be delivered quickly! Thank you Dan and Barbara!!

Great local pet shop with friendly and knowledgeable staff that care about the treatment of their…read moreanimals. If you're reading reviews saying that they're unfriendly, keep in mind that these guys aren't afraid to call people out if they're unprepared or uneducated in pet ownership. Every employee is willing to help do exotic pet projects right; from reptiles to aquariums to amphibians to arthropods, bioactive setups and more.

Store is clean but the staff (except one very tall guy in glasses thank you for being kind ) is…read moreunwelcoming and less than helpful. The young woman was especially unwelcoming. she was curt and condescending. Ive never been to this store so I was already nervous and her behavior just made it worse. she made me want to leave. no hospitality to the point the one nice worker was over compensating when he came back out to the front. It's that kind of treatment that makes people shop online. the store is fine, they have decent selection but if they're losing money its because they're hospitality is horrendous. the store is close to where i live and its locally owned (another reason i went there) but I'll be going elsewhere for my pets needs.

I buy pine pellets here for my cat to use as litter. For $7.99 you can get 40 lbs so it's a much…read morebetter deal and much healthier for you and your cat. They keep the big bags in the warehouse, so you have to pay for it in-store and then pull up to the loadout area to pick it up. The people here are nice, fast, and knowledgeable. The store is clean and has great selection, and the parking lot is big. It's easy to get in and out of from either direction. I'll definitely keep coming here to get pine pellets, and possibly other pet supplies in the future.

They never seem to have anyone in their garden center to help with questions or anything. Maybe…read morereallocate a cashier to the garden center and train them to help their customers instead of having all their staff indoor. Otherwise people will flock to Jerry's or grays garden center. They have staff there who are actually knowledgeable and helpful.

They had some cool items I never knew existed, and were pleasing to shop for in our modern world…read morefull of problems. And a very nice proprietor who was knowledgeable and helpful.

This place is terrific. It has everything you'll ever need or don't even think you'll need yet, and…read morethe staff is helpful and knowledgeable and considered and gentle and I'm totally impressed. I had a squirrel problem and learned how to solve that problem and I can't say enough about how it exceeded my expectations on every level. Thanks.

I've had very good experiences here in the many times I have visited this store for birding…read moresupplies. I received helpful ideas and suggestions for solving some challenges with setting up feeders at my home. I did end up spending a lot on the equipment, and the seed is not cheap, but it's great quality feed that my bird customers love, so to me, it is well worth the somewhat higher price. They carry a very nice quality and assortment of feeder equipment. After some trial and error, I was able to get two feeders set up, and me, my family, guests and of course indoor cat are enjoying watching hummingbirds, finches and sparrows at the feeders. Staff have been helpful and friendly and if not too busy, will also give great insights and advice on the types of local birds and their habits. For example, I did not know that a hummingbird can live up to around 12 years! Or that they can be very territorial if they find a feeder that they like. Also, I did not know that you can order online and they will deliver? I only learned that by reading others' helpful reviews, so that might be something for staff to mention. It is a nice plus. Overall enjoy shopping here and appreciate their helping me get the bird-watching and feeding set up.

This place is a great resource if you feed birds or want to get into the hobby…read more Their selection is extensive and high quality, from what I can tell. I recently went in to buy some seed cylinders and suet. The person who helped me was incredibly friendly and knowledgeable. She showed me products I wouldn't have noticed if on my own. Also, she had a bunch of great suggestions based on my situation, which was starting bird feeding in a new location. It all turned out to be great advice. I now have birds at my feeders every day, and I am delighted (as is my indoor cat). I highly recommend this place for great service and great selection!

My wife and I stopped by during the Eugene Marathon weekend. Being over 30, we understand that…read morebirds are cool. There were 31 birds with their own exhibits. Admission was $16/person, but well worth it for the experience. There are informative displays about each species and also each individual bird.

During our August anniversary trip, my husband and I took some time to visit the Cascades Raptor…read moreCenter in Eugene. As someone who has volunteered at the California Raptor Center in Davis, CA for 3 years (and counting) and is also a primary handler/trainer of two education ambassadors (a Swainson's Hawk and a Peregrine Falcon), as well as an aspiring falconer, I am pretty well-versed in raptors. Therefore, Cascades Raptor Center was a no-brainer stop on our trip. It was a pretty warm day, as OR had just experienced a heat wave. The raptor center overall was very well-kept, with over 30 education ambassadors on display. All the enclosures were very clean and organized. There were various trainers in several enclosures working with their respective birds when we went, and one volunteer even had a peregrine falcon out on glove for the public to enjoy up close and to ask questions about. We actually made it just in time for the last flight show of the season, and boy was it a blast!! Hans the Eurasian-Eagle-Owl was the star of the show, but I thoroughly enjoyed the entire program. As you can see in the photos below, I snapped some lovely shots of the birds with my DSLR. Here I am sharing some of my favorites. The admission fee was worth it, especially as the raptor center mainly functions from donations. We also shopped at the little gift shop after for some mementos to take home. I would love to revisit on our next trip to OR!

Carry purina duck pellets 40 lb bags so I can feed wild mallard ducks at timber linn memorial park…read moreknowing they will get their nutritional needsgo in store to pay then pull up to loading dock and then drive over to timber linn memorial park and feed ducks

Great prices, great customer service, great selection…read more They have good feed for my chickens, rabbits, and even a good selection of chews for my dogs.

Knowledgeable staff, they've worked with me for almost a year to help us find the best dog food for…read moreour girl nova. Food and skin sensitivity has been a huge challenge, we tried multiple different brands of food, until we found the right one.

Thank you for your amazing customer service and great products. We have no complaints.read more

The dr. has a great way with animals. All of the shots that my dog Hunter has had there. He never…read moreknew that he got them.

Lower Umpqua Veterinary Clinic is truly exceptional. Mark is the best veterinarian, and his entire…read morestaff is amazing. When my dog had back-to-back emergencies, they got her seen and into surgery within 24 hours. My dog means the world to me, and they always make me feel like she means the world to them, too. I couldn't ask for better care or kinder people.

If we're just talking about having a place to get all of your pet supplies, where you can actually…read moretake some of your pets inside the store, I'd probably give this a higher rating. But we're not. Petco is a place where you can also go to buy live pets and I have a real problem with the conditions in which these animals are kept. The fish are an overcrowded tanks far above the recommended population for the Bio load creates. At one location, Lancaster, I even saw a pile of dead goldfish inside one of the tanks. I get it, fish die and it's not always their fault. I have bought fish from there, center.street) that passed away within a week from a fungus. When I went in, and told them about it at first they didn't want to refund me until I mentioned that it died with a white fungus and then the aquatic center personnel had a knowing look. Later admitting that many of the bettas that were there had the same one. I chose not to get another fish from there and I went to the Keizer location instead where the aquatic manager said the same thing was happening with theirs yet they were still being sold. I recently went in to the Kaiser location to look at bearded dragons. I was devastated to see that there were too many in each small tank, far smaller than the recommended tank size. there was a sand substrate which is known to cause impaction in bearded dragons and the humidity was too high and the temperature far too low for the species. It was really difficult because I know the special needs they have for UVB and for heat and without meeting these standards they are at risk for metabolic bone disorders. this is not only uncomfortable for the animal but it adds an additional expense to the adopter. it breaks my heart that a place that touts itself as a leader in pets and pet supplies would encourage these sorts of conditions. I know it's not the staff's fault and that they can only do what they're told but corporate should have higher standards for animal welfare. The care sheet on many of these animals is incorrect, recommending enclosure sizes that are far too small. A goldfish should not live in a bowl. A betta needs more than a 2-gallon tank let alone the tiny containers they store them in. I understand there are limits to how they can store their animals with having so many, but if you can't do it correctly you shouldn't have as many. I think everyone would be understanding if they had fewer animals and housed them appropriately. This would also set an example for the types of enclosures and environments that these animals need so that they aren't adopted and placed in the exact same situations. I'm pretty devastated. When it comes to a pet supply store it has everything you need, But I certainly can't justify adopting an animal from them knowing how they'll treat the next one that occupies the cage.

If I could give this 0 stars I would. I picked a 5:15 appointment. I drove an hour out there just…read morefor them to tell me they don't do 5:15 appointments. They also said they called me and I confirmed over the phone that I can do a 5:00 appointment which was not true. I never spoke with anyone. They didn't even try getting me in. All I needed were 2 vaccines