Love this store and all of the people in it! They have great products and have helped my dog so…read moremuch with joint pain issues. I will be forever grateful for how much they have helped my senior dog decrease pain. They also do a wonderful job at creating community and raising funds to help animals. On top of that the prices are very reasonable considering the high end services they provide. One of my favorite stores in Salem!!!

Where do I start. This is store is the Reason to support and shop small business. Their customer…read moreservice just goes above and beyond. They have been on the journey with me and my dog who has severe allergies for the last 10 years. They do research, they read every label, they are a wealth of experience and information and always there to help and listen to your needs. They've special ordered things I could let get anywhere else through the supply chain issue of Covid. They've continually stayed open after hours so accommodate me rushing to get off work, knowing that they are the only ones that carry the food my dog can eat without getting sick. Their compassion and work ethic is outstanding. Thank you for being in Salem, thank you to the staff that has stayed. I appreciate you so much!

Event: Grand Opening…read more Pros: so this animal-store is nice! They have a lot of products that some other stores do not carry. For example, they sell Farmina, which is what my dog(o) eats. No other pet store sells in store I always have to order online. They carry the products yay!!!! The staff were very very friendly and I can tell if you shop frequently they will remember you and your pups/cats name. They have a weigh station, which was cool! And, you're able to bring your dogs/catz inside with you. Cons: no apple pay! I was bummed that I had to whip out the card. Would be great to have apple pay or tap!! I will say, one guy did keep making assumptions that I was a new dog owner and kept stopping me every few seconds instead of letting me look and peruse around. I felt rushed or as if I couldnt just take my time to enjoy the store since I am new to Mud Bay. But, my experience overall was great!!

Very cute and clean store, I buy all my guniea pig stuff from here and they offer treat samples! My…read moredog and guniea loved the treats so I went back to buy them as well. The customer service is good. They are nice and welcoming and helpful!! Such a good pet store honestly. Also good food with no bad ingredients. It's not close to me but the drive is worth it for my pets.

When delivering an order placed online to someone's vehicle for curbside it's not very polite to…read morejust throw the dog food into their vehicle like use some common courtesy if you are that out of shape and unable to carry a 14 pound bag of dog food without throwing it into someone's vehicle then maybe you need to retire or find a new job!!!!!

Honestly never want to write a review for somewhere I have to get stuff for my pets but Renea at…read morethe register was just really rude. If someone says hey I don't want that number to be put on a membership if it's not already tied to one isn't grounds to be in a foul mood. Can't believe I'm a young adult complaining about a grown persons attitude when someone politely declines something but hey we can't all be decent people.

Great selection. Awesome place to shop for yard, garden or farm. Love it! It's also great to walk…read morein and ask questions, because they are always happy to spend time with you.

Henry's grooming at Wilco Farm Store is my preferred service for Henry's grooming. He is ok going…read morethere with no problems or anxiety. The groomers are very kind and he seems most happy to be there. The expense is nominal and very low compared to other groomers. I recommend them.

Salem pet supply has good quality stuff! Barkworthies, RedBarn, smoke house and DogginSticks. They…read morehave many more brands for chews. They even have a Raw, Freeze Dried and air dried options for dog and cat. I find it so cute that they have a self serve Dog Cookie Bar. 10 out of 10 recommended.

Friendly and helpful staff. Very well stocked. Items not available at other pet stores are carried…read morehere.

My critters and I love love love Mud Bay. Friendly staff, great selection, every 10th bag of dog…read morefood is free! Thats the best reward program ever

Friendly and knowledgeable staff very helpful and helping me size the right collar for my little…read morepuppy and get me right treats

Isabel did great job done on my very fuzzy wiggley Bouvier de Flanders-he is a rescue and is still…read moreadapting to grooming. All of the groomers he has had do a wonderful job and are very patient and kind. HIghly recommend

Who is doing deliveries for PetSmart or Doordash?…read more They left my dogfood at a closed business in a busy shopping. I called and texted them they number they used within 20 minutes. No answer from driver or the Salem PetSmart. horrible experience. I'll just go back to Amazon.

Pet Etc goes beyond its role as a pet store to become a community center for pet lovers in west…read moresalem. Excellent grooming services, a diverse selection of toys and treats, and very well behaved store animals are only the start. Pet Etc regularly hosts displays for local animal advocacy groups, promotes pet friendly events, and even hosts a mall santa for pets in the holiday season. The employees are delightful and do a lovely job making your pet feel like a rockstar. I can't even leave my house without Rufus trying to convince me we need more snacks from Pet Etc. The product markups are significant, so be price aware as you shop, but I feel the additional value this shop provides the community justifies paying 40 to 60% more for a toy or a bag of treats.

Great selection and prices on dog food also love the treats they have that are not rawhide based…read moreand toys for my little puppy. Groomer has been wonderful. Started with Susie as a little puppy and they've been wonderful great friendly staff very knowledgeable.

If we're just talking about having a place to get all of your pet supplies, where you can actually…read moretake some of your pets inside the store, I'd probably give this a higher rating. But we're not. Petco is a place where you can also go to buy live pets and I have a real problem with the conditions in which these animals are kept. The fish are an overcrowded tanks far above the recommended population for the Bio load creates. At one location, Lancaster, I even saw a pile of dead goldfish inside one of the tanks. I get it, fish die and it's not always their fault. I have bought fish from there, center.street) that passed away within a week from a fungus. When I went in, and told them about it at first they didn't want to refund me until I mentioned that it died with a white fungus and then the aquatic center personnel had a knowing look. Later admitting that many of the bettas that were there had the same one. I chose not to get another fish from there and I went to the Keizer location instead where the aquatic manager said the same thing was happening with theirs yet they were still being sold. I recently went in to the Kaiser location to look at bearded dragons. I was devastated to see that there were too many in each small tank, far smaller than the recommended tank size. there was a sand substrate which is known to cause impaction in bearded dragons and the humidity was too high and the temperature far too low for the species. It was really difficult because I know the special needs they have for UVB and for heat and without meeting these standards they are at risk for metabolic bone disorders. this is not only uncomfortable for the animal but it adds an additional expense to the adopter. it breaks my heart that a place that touts itself as a leader in pets and pet supplies would encourage these sorts of conditions. I know it's not the staff's fault and that they can only do what they're told but corporate should have higher standards for animal welfare. The care sheet on many of these animals is incorrect, recommending enclosure sizes that are far too small. A goldfish should not live in a bowl. A betta needs more than a 2-gallon tank let alone the tiny containers they store them in. I understand there are limits to how they can store their animals with having so many, but if you can't do it correctly you shouldn't have as many. I think everyone would be understanding if they had fewer animals and housed them appropriately. This would also set an example for the types of enclosures and environments that these animals need so that they aren't adopted and placed in the exact same situations. I'm pretty devastated. When it comes to a pet supply store it has everything you need, But I certainly can't justify adopting an animal from them knowing how they'll treat the next one that occupies the cage.

All of their fish are in terrible condition. Most betta fish are diseased, some already dead. It's…read moredistressing to see animals in such poor care. Will never be coming again. Recommend no one buys their betta fish, they will likely be diseased and it supports practices like these.

I've had very good experiences here in the many times I have visited this store for birding…read moresupplies. I received helpful ideas and suggestions for solving some challenges with setting up feeders at my home. I did end up spending a lot on the equipment, and the seed is not cheap, but it's great quality feed that my bird customers love, so to me, it is well worth the somewhat higher price. They carry a very nice quality and assortment of feeder equipment. After some trial and error, I was able to get two feeders set up, and me, my family, guests and of course indoor cat are enjoying watching hummingbirds, finches and sparrows at the feeders. Staff have been helpful and friendly and if not too busy, will also give great insights and advice on the types of local birds and their habits. For example, I did not know that a hummingbird can live up to around 12 years! Or that they can be very territorial if they find a feeder that they like. Also, I did not know that you can order online and they will deliver? I only learned that by reading others' helpful reviews, so that might be something for staff to mention. It is a nice plus. Overall enjoy shopping here and appreciate their helping me get the bird-watching and feeding set up.

This place is a great resource if you feed birds or want to get into the hobby…read more Their selection is extensive and high quality, from what I can tell. I recently went in to buy some seed cylinders and suet. The person who helped me was incredibly friendly and knowledgeable. She showed me products I wouldn't have noticed if on my own. Also, she had a bunch of great suggestions based on my situation, which was starting bird feeding in a new location. It all turned out to be great advice. I now have birds at my feeders every day, and I am delighted (as is my indoor cat). I highly recommend this place for great service and great selection!