She was always so nice in helping you picking the right bird, When I bought my little blue quaker…read moreparrot she was so friendly and helpful, I have always liked that place great atmostfere

Knowing Colleen and her ethics. She is a top notch person. Her birds are hand fed, friendly and…read morewell socialized. She also takes in birds that are no longer wanted, birds that are traumatized and gets them readjusted to being birds, and also takes in birds that were abandoned. She has a small amount of birds on hand, never more than a dozen because she knows that is her limit in the store. Her bird seed is fresh and is always coming in (my birds loved her seed as it was fresh), and it is CHEAP. If you have questions she is always willing to answer your questions. She also has fresh chicken eggs for sale (Eating eggs). Yes, I know Colleen, NO I am not paid for this review. I was a customer for many years until my cockatiels passed away..

I cant remember the last time that I had such an enjoyable small business experience, you know,…read morewhen the owner comes to talk to you about what they offer and how their wares are best used. A lost tradition no thanks to the legions of foul smelling Wal-Mart's that co-opted the principles that were important between a customer and the shop keeper. The store is beautifully organized with a replete selection of gifts, bulk bird (and wildlife) feed and some amazing bird feeders that are manufactured in the U.S.A. I was truly touched by the insightful conversation that I had with one of the owners who shared with me an experience rarely had, and truly cherished, thus signifying the importance of supporting our local businesses and the families that run them. What I admire the most is that they support conservation (with real money rather than words) which is important to me.

This morning I ordered some suet cakes online to feed the birds. Their website is clear and…read morestraighforward. I prefer to get my suet from Wild Birds Unlimited because the quality is good and I know I am not feeding the birds some hidden ingredients that might not be good for them. Well, to my great surprise I got a call from Barbara and Dan Gleason, the owners. of the Eugene store to let me know they were on their way to my house with the suet! Wow!! Now that's the quickest turn around time ever!! And I live 15 miles from the store in Eugene! To all who love to feed the birds, I highly recommend ordering from them. If you live outside of the city call a few of your friends and neighbors and make a group order that will be delivered quickly! Thank you Dan and Barbara!!

I've had very good experiences here in the many times I have visited this store for birding…read moresupplies. I received helpful ideas and suggestions for solving some challenges with setting up feeders at my home. I did end up spending a lot on the equipment, and the seed is not cheap, but it's great quality feed that my bird customers love, so to me, it is well worth the somewhat higher price. They carry a very nice quality and assortment of feeder equipment. After some trial and error, I was able to get two feeders set up, and me, my family, guests and of course indoor cat are enjoying watching hummingbirds, finches and sparrows at the feeders. Staff have been helpful and friendly and if not too busy, will also give great insights and advice on the types of local birds and their habits. For example, I did not know that a hummingbird can live up to around 12 years! Or that they can be very territorial if they find a feeder that they like. Also, I did not know that you can order online and they will deliver? I only learned that by reading others' helpful reviews, so that might be something for staff to mention. It is a nice plus. Overall enjoy shopping here and appreciate their helping me get the bird-watching and feeding set up.

This place is a great resource if you feed birds or want to get into the hobby…read more Their selection is extensive and high quality, from what I can tell. I recently went in to buy some seed cylinders and suet. The person who helped me was incredibly friendly and knowledgeable. She showed me products I wouldn't have noticed if on my own. Also, she had a bunch of great suggestions based on my situation, which was starting bird feeding in a new location. It all turned out to be great advice. I now have birds at my feeders every day, and I am delighted (as is my indoor cat). I highly recommend this place for great service and great selection!

Great local pet shop with friendly and knowledgeable staff that care about the treatment of their…read moreanimals. If you're reading reviews saying that they're unfriendly, keep in mind that these guys aren't afraid to call people out if they're unprepared or uneducated in pet ownership. Every employee is willing to help do exotic pet projects right; from reptiles to aquariums to amphibians to arthropods, bioactive setups and more.

Store is clean but the staff (except one very tall guy in glasses thank you for being kind ) is…read moreunwelcoming and less than helpful. The young woman was especially unwelcoming. she was curt and condescending. Ive never been to this store so I was already nervous and her behavior just made it worse. she made me want to leave. no hospitality to the point the one nice worker was over compensating when he came back out to the front. It's that kind of treatment that makes people shop online. the store is fine, they have decent selection but if they're losing money its because they're hospitality is horrendous. the store is close to where i live and its locally owned (another reason i went there) but I'll be going elsewhere for my pets needs.

I was referred here by Wild Birds Unlimited. I came in with my husband and son. We brought our…read moreQuaker Parrot along to check out some birds. This place is well stocked. There were some birds in the front of the store. Lots of Parakeets! Our bird enjoyed hearing them all chirping and even squawked back! The staff here were super friendly and helpful. There were so many different types of fish, some of them huge! Great place, indeed.

Absolutely awful place. Went here when I was a kid with my parents to find a pet rat, and the…read moreperson who was showing us the rats dropped one, and he tried to stomp on it with his boot right in front of us. It ended up getting away, no idea what happened to it. Other animals are often crowded, overheated, out of water, or lethargic. Place is very dark with cramped hallways and dirty floors, very unclean. Wouldn't be surprised if people can get sick from breathing here.

We love this store! They have tons of great (and healthy!) options for pets and discounts if you…read morebuy in bulk! The staff are super helpful, they go above and beyond to make sure you get what you need. Our kitty is a family member and this place gets it. They will always have our business. :)

I love Animal Crackers! The staff here are so knowledgeable. They have an amazing assortment of…read morereally quality pet foods, toys, pet clothes, chews , supplements and more! I wouldn't hesitate to check in with these folks if I had a question regarding my dog or cat. And they host great events (loved the Halloween Day stuff! ). I found them initially because they were one of the few places that actually sell my preferred dog food, AND track the buyers card.

I've taken my small dog here multiple times before without major issues, but my most recent…read moreexperience was incredibly frustrating and will likely be my last visit. My dog is only about 5-6 pounds and very easy to groom. In the past, his wash and trim has taken about an hour. When I dropped him off this time, I was immediately told the price would be higher than usual because of trimming around his neck. That was surprising because I've had the same basic trim done there before without any additional charge. I explained that I only wanted a very small amount trimmed -- just his belly, around his butt, and a little on his neck. When asked if I wanted anything else trimmed (like his ears), I specifically said no. Two hours later I called to check on him since it normally takes about an hour. No one answered the phone. Since it was getting close to my son's bedtime, I drove over assuming they were finishing up. When I arrived, they told me they would need another two hours. That simply wasn't possible for me, so I asked to just take him home. They told me he had already been washed and was still in the back wet. They offered to quickly blow dry him and cut his nails and asked if I could bring him back another day to finish the trim. I agreed. While I was there, when I mentioned I had called earlier and no one answered, the employee's reaction made me feel like I had done something wrong just by checking on my dog. I returned on the scheduled day, dropped him off, drove home, and 25 minutes later they called to say he was finished. This was incredibly confusing considering the previous visit supposedly required several hours. I had literally just gotten home and had to work around my baby's nap schedule, so I told them I'd come back after my son woke up. When I picked up my dog, his haircut was much shorter than what I had asked for, including his ears, which I specifically said not to cut. The final frustration happened when I got him into my car. It was obvious they hadn't blown the loose hair off of him after grooming. My freshly cleaned car is now completely covered in short, freshly cut hair embedded in the carpet and seats, which is extremely difficult to remove. Between the inconsistent timing, poor communication, not following grooming instructions, and the condition my dog was returned in, the whole experience felt very unprofessional. Unfortunately I won't be returning.

*only leaving 2 stars so this cans be deleted. please NEVER come here for grooming. i came in the…read moreother day to get my puppy potentially groomed. the groomer and front desk were in the back, (didnt know i was waiting at the front). i overheard the groomer yelling and cussing at the poor dog(s) they were taking care of.

I have been here twice so far. Had great reviews on google so I decided to check it out. This is a…read moregreat place to go. It's local, the gentleman who owns it runs the whole place, He is very knowledgeable and can answer any questions. The shop is small so there may not be as wide of a selection as box store but the owner is willing to special order for you and everything is very reasonably priced and good quality. Will be going here for all my aquarium needs. :)

Great little fish store with salt and fresh water. Friendly staff, even let us in when they were…read moreclosed. Beautiful tanks and corals.

Have never had any issues with this petco. The workers are incredibly friendly and helpful and…read moreprovide service in a timely manner. The store is always clean with a good selection of products. There is even a nice clearance bin near the front with a variety of items, and I can usually find something for a very good price. I haven't brought my pup in for grooming, which seems to be the makeup of the negative reviews. It's a good place to get in and get out with your necessities.

Poor customer service. When the woman trimmed my chihuahuas nails she cut them to short and made…read moreher cry out and her nails bled. Still demanded her $10 for lousy work. No way. Interestingly enough, I drove immediately over to PetSmart on Circle Blvd and it was an entirely different experience. Very nice people who treated my dog properly and with kindness. PetSmart is my new go to.

We were roadtripping and knew our dogs needed new harnesses. Having found nothing near our home, I…read morewanted to go to Mud Bay. (We lived in Portland before and are familiar with their quality.) WE entered, were greeted, and explained we needed help. Back we were taken into harness land. She asked if the pups could have treats (yes) and we set about testing them. WE tried two different styles before finding one that worked and getting it fitted. Those straps can be counterintuitive! We looked for new leads but they didn't have the style we were seeking. Still, she must have spent 30 minutes on the floor with us getting our dogs sorted out and that is both 5 star service AND why I came to Mud Bay.

From the owner: Mud Bay is an independent pet supplies retailer based in Olympia, Washington, with stores…read morethroughout the Pacific Northwest. We specialize in healthy pet food and supplements made with natural ingredients for dogs and cats. Our in-house veterinarian and dedicated category team search for high-quality choices that will support the overall health of individual dogs and cats, no matter what their needs. Mud Bay also stocks well-made dog and cat toys and supplies, as well as a wide selection of clay and natural cat litter. We continue to also partner with select manufacturers to produce exclusive treats, toys, cat litter, and supplies that can only be found at Mud Bay or on our website.