This optical shop & office is tucked away inside an old building along Main St. across from Pump…read moreHouse. I'd honestly never noticed it before, but upon doing some research found that they accepted my vision insurance, VSP, and decided to give them a try. I truly enjoyed my contact lens appointment with Dr. Neka. She was knowledgeable, friendly, and happily answered all of my questions. She even took the time to look into additional concerns I had regarding things I'd been told by a past optometrist, and reassured me that there was no sign of what I'd been told (allegedly, I was showing signs of cataracts developing, even though I'm only 26). Being new to the Longmont area, I hadn't yet chosen a local optometrist. Well, I've definitely found my new place, and will be a return customer!

I am writing to express my disappointment with the customer service I received during my visit to…read moreThe Optical Center today. A couple of weeks ago, I visited your store and was assisted by Chelsea. That experience was outstanding. She took the time to carefully select several frames for me to try on, made recommendations based on fit, and provided the kind of attentive service every customer hopes to receive. There was also another friendly gentleman at the front desk who, at Chelsea's request, looked up my records from when Jeff Lees owned and managed The Optical Center. I mentioned to Chelsea that I had purchased several pairs of glasses from Jeff years ago when I lived in the Firestone area. I also explained that I now live in Highlands Ranch, over an hour away, and had driven all the way to Longmont because of the positive experiences I had previously enjoyed at your store. After narrowing my choices to a couple of frames, Chelsea told me she would contact me with the frame details and pricing. A few days later, Chelsea called me at work and asked whether I could come in that Friday. I explained that I couldn't make it that day but that I would come the following Saturday while the shop was open. When I arrived today, however, the experience was completely different. The moment I walked through the door, I was met with one of the coldest receptions I have ever received from a retailer. Chelsea's facial expression and tone were noticeably unwelcoming. Thinking perhaps she didn't recognize me, I greeted her and said, "Hi Chelsea, I'm XXX XXXXX, the gentleman you spoke with on the phone a few days ago who was interested in purchasing the frames you selected for me." Even after introducing myself, her demeanor did not change. Having driven over an hour to your store, I asked if I could use the restroom. Instead of allowing me to take a few steps through the small office area to the restroom--as I had done in the past when Jeff Lees owned the business--I was instructed to leave the optical center, walk all the way around through the hallway, and enter from another direction because the office area was "for staff only." While I understand businesses have policies, the interaction itself felt unnecessarily cold and unaccommodating. When I returned from the restroom, the interaction became even more uncomfortable. Without any greeting or welcoming attitude, I was asked, "What do you want? Do you want to see the glasses or what?" At that point, I was genuinely taken aback. I found myself wondering what had changed since my previous visit. I had come prepared to purchase one or possibly two pairs of glasses, but after being treated in such an unfriendly and dismissive manner, I simply said I would think about it and left. I work hard for my money, and I choose to spend it with businesses that appreciate their customers. There are many excellent optical shops much closer to my home that provide friendly, respectful service. Unfortunately, because of today's experience, The Optical Center has lost a loyal repeat customer. Please remove me from your email list, delete my phone number and contact information from your records, and do not contact me in the future. I wanted to share this feedback because the difference between my first visit and today's visit was so dramatic that I felt management should be aware of it. My hope is that no other customer has an experience similar to mine.

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

I LOVE this store! The owner specializes in fun independent brands and really has a great selection…read moreof funky frames. They also have a great team and the store manager is AWESOME to work with! Definitely one of my top favorite optical stores in Colorado!

The selection of glasses is great, staff is helpful, BUT Do Not expect your glasses to arrive in a…read moretimely manner!! I was told 15 -20 days when I ordered my frames. Ok, I can live with that. Call in at the 16 day mark & was told that is "business days", not calendar days. Would've been nice to know that. Then received a call on a Wednesday (3weeks after ordering) saying the frames will be in Friday. Checked on Sunday, was told they didn't arrive but would be in on Monday. Stopped in on Monday, now being told they will be in on Tuesday! As a 1st time customer they are making really difficult to trust what they say & the process! Now I worry that the glasses will be right! Guess I'll see in 2 more days.....

I stopped in from out of town with broken glasses after accidentally stepping on them. Sara was…read moreexceptional. Though we could not fix my expensive Silhouette frames due to the risk of making them worse, Sara brought them to the back to try and also checked to see if they had an extra temple they could replace it with. Being an out of towner I was not sure what to expect and I can tell you that the service was exceptional, friendly and professional. We had the frames wearable until I was able to get back home to order the new temple. If I was in Boulder long enough, they would have done it for me there, but this happened on my last day in Boulder before heading into the mountains.

I visited this place several times for eye exams and issues with my glasses, and I was generally…read morehappy with the service. However, I received an invoice last year that charged me for a contact lens fitting, which was expensive and had not been performed. When I called to discuss the charge, I was told it was standard practice, even if the service wasn't actually provided. I was upset and explained that I would not pay for services not rendered, to which the person on the phone responded that I was welcome to do so. Today, a year later, I returned for a different issue, hoping to move past the previous overcharging incident. However, I was informed that they would no longer do business with me, putting me in another outrageously frustrating situation. This seems to be the practice at this establishment. I would recommend double-checking your invoices if you decide to use their services. As I stood on the street, I had to remind myself of what had just happened: they tried to cheat me out of my money, and when I refused to accept their tactics and returned, they said they would not do business with me. I have never been treated like this anywhere in my life!

Sportique Eyewear A Reminder of What Service Used to Mean…read more Today I had the privilege and I use the word privilege deliberately of visiting Sportique Eyewear and meeting its owner, Jim. Some encounters are merely transactions. You walk in, ask for something, pay, and leave. Today was different. I walked away reminded that there are still people who believe that their work is their signature, their reputation is their bond, and the way they treat another human being matters. I brought Jim one of my favorite pairs of eyewear requiring a difficult and complex repair. These glasses meant something to me. Jim understood that. He did not see merely a broken frame or another customer waiting at the counter. He listened, examined the problem carefully, explained what could be done, and approached the repair with the patience and precision of a true craftsman. But craftsmanship alone does not explain why this visit affected me. It was the kindness, respect, patience, humility, and old-fashioned courtesy with which Jim treated me. He is an old-school gentleman and craftsman in the finest meaning of those words. We live in an increasingly impersonal age automated voices, computer menus, unanswered calls, hurried service, and too many encounters where nobody seems to take ownership or pride in the work. Then you meet someone like Jim and remember that service was once considered a matter of personal honor. There is an old-fashioned service principle I have always admired: "Take care of the customer, and the customer will take care of you." And an old craftsman's saying is equally appropriate: "If a job is worth doing, it is worth doing well." Jim embodies both. In the old days, a craftsman's name stood behind his work. A handshake mattered. Your reputation was earned one customer at a time, and you went home knowing that whatever you had done that day carried your name. That spirit is alive at Sportique Eyewear. What impressed me most about Jim was the combination of craftsmanship and character. Technical ability can be taught. Character, integrity, pride, and genuine kindness come from somewhere deeper. Jim possesses them all. There is another saying that seems especially fitting: "People will forget the transaction, but they will remember how you treated them." I will remember how I was treated today. Sportique Eyewear deserves my highest and most enthusiastic recommendation. If you value exceptional craftsmanship, personal attention, integrity, patience, and the increasingly rare experience of being treated as a human being rather than a number, go see Jim. Old-world craftsmanship. Old-fashioned courtesy. Pride in one's work. A man's word behind his work. And genuine human kindness. These qualities never become obsolete. Thank you, Jim. You did far more than help repair a treasured pair of eyewear. You restored a little of my faith that truly exceptional, old-fashioned service still exists and that is something worth celebrating.

I stopped by Sportique after my expensive frames got a little smushed during an "event." Taylor…read morespent a good amount of time carefully getting them back into shape, and he and the rest of the staff were incredibly friendly throughout the whole process. They took great care of me and, to my surprise, didn't charge me for the adjustment. It was a genuinely generous experience, and I'll absolutely be coming back when it's time for my next pair of glasses.

I don't normally leave reviews but this place needs more 5 star reviews! I had a really lovely…read moreexperience here - super fast, easy to book, and really great service. I really appreciated my eye exam and the team spent a lot of time understanding my insurance to give me the best deal possible. They even fixed my current pair of glasses free of charge and they fit incredibly well!! I can't recommend this place enough!

I can not stress enough to GO ELSEWHERE!! The owner Dr. Wren is not cordial or personable & lacks…read morepeople skills and adequate customer service. In 2021 it took this business 10 months to get my eyeglasses yes TEN months!! It also took that long for them to get my mother's eyeglasses as well!!! We had numerous problems, mistakes and just plain incompetency. I finally got my glasses in October 2021 - there was a discussion about a monetary discount and Dr. Wren wound up offering me 50% off of future lenses. We visited this year (12/2022) & inquired about my 'compensation' only to find out that it expired a month after it was given; November 2021. I certainly wasn't going to need glasses in one month! Therefore I asked if we could use the discount for this visit/year & reluctantly he finally agreed (this was all over the phone via the manager, he was not in that day) however it turned out that our insurance doesn't allow us to get lenses without frames plus it was cheaper through the insurance vs. his discount. Therefore I later emailed the Dr./owner explaining what the circumstances were with not being able to use the discount and reiterated what we went through in 2021. I had asked if he could compensate us in a different manner, perhaps discount our bill from the new eyeglasses my husband & I just bought during this visit. A few days later we received an email stating that "due to their inability to satisfy us" they were refunding our money in full and he wouldn't provide services to us in the future. Whaaaaat?? So we go through TEN months of waiting for eyewear with the utmost patience & at least two dozen trips back & forth and this is how the owner responds??? Unbelievable!! We are truly baffled!! So, in conclusion if you do not want to wait months on end for your eyewear and you do not want to be treated in this manner by the owner I suggest you find somewhere else to go! I gladly will take my money and business elsewhere. *Notice how 'pleasant' Dr. Wren is in his response!! In fact look at how vial he is in all of his responses to the complaints! In addition these are the 'facts' and they did NOT discount anything last year (we still have our receipt) what an outright blatant lie! WOW!! Update: 1/13/23 we went to Vista eye care in Thornton and they were AMAZING!! I got my eye glasses perfectly made on the first try!! This should be the norm! The owner is great and Ally is the BEST! My hubby went to Front Range eye associates and he also had a perfect experience!! I'm so glad to have found these two places!!!

Worst customer service ever. Bought two pair of glasses and received them roughly 2 weeks ago. One…read moreof the glasses gives me double vision unless I strain to focus. Went in to see what they can do about it, waited over half an hour and then was informed that they can't see me any time soon because they have to prioritize customers that just received an exam. I have to make a special trip so asked if I can make an appointment, no, just have to come in and hope they have time. I spent almost $700 on these glasses. I

Quick appointment time, personable & courteous front office staff, & exam was professional. We've…read morebeen going to them for over 5 years & appreciate the fact we can call & get attention to the matter at hand in a very timely manner.

dr steinberg is the absolute best. I've been going to him for almost ten years! He cares and puts…read morein effort to understand his patients and has made a big difference in my eye care experience. 100% recommend

I had a great experience here getting glasses ordered for my 6 month old. They staff is very…read moreknowledgeable and does things right the first time. Barbara was very patient and understanding as I tried different frames on my baby and choose the right color for him. They took their time helping me get exactly what I wanted. She made everything easy, and helped expedite the order so my son could wear his new glasses as soon as possible!