Alert Alarm staff are very good with customer service. There are no recordings when I have a…read morequestion! An actual human answers! That's important to me. We wanted to go with a local company and I'm glad we did. Since I wasn't present when the system was installed, the staff must be patient with my many questions. After having this system for a year or two, we got some alerts. The calls at night are handled by a by a service from out of town who are also very knowledgeable. Ours turned out to be a battery issue. So, be aware that batteries in units on windows, doors, and security cameras nee changed every couple of years. It's comforting to know the system's working and that the company stands behind it's product. This is critical for my peace of mind. I know that if an intruder approaches our home or tries to enter, Alert Alarm will call and immediately send help if necessary. Yes, I am paranoid about safety and security. We looked at many companies before we chose Alert Alarm. We were impressed from the first time we met the sales representative because she was thorough and knowledgeable without trying to "sell" us on anything. Our family and dogs have the best security we could have and at a fair price. I highly recommend Alert Alarm of Brunswick, Georgia.

Do not use these people. Research the owner by asking people in the local community. Buyer beware.read more

Jeff was excellent when we were locked out of our house. He did his best to see if there was…read moreanything I could do myself to solve the problem. He then kept us posted as to his arrival time, showing up at the time he said he would. Highly recommend this company and Jeff

My wife and I were leaving Spanky's after lunch last week and when I put my key in the door lock of…read moremy car it snapped leaving part of the key in the door lock. I did not have a spare key, so I did a search on my wife's Blackberry for locksmiths and saw Coastal Locksmith and called them. The locksmith came to my car about 20 minutes later and was able to remove the broken piece of key from the door lock and cut a new key for my car, they gave speedy service at a good price!

This is the greatest place ever. Highly recommend for gluten allergies. They are very efficient,…read morethey say your order will take longer cause they pull from a new batch of ingredients. Very informed. My only argument is that it is not listed anywhere that they have gluten free bread, I only knew cause of yelp. They have a large variety of bakery goods, and daily fun cookies. Eclair was out of this world. A lot of drink options, but was a little shocked to see a can of Colombe Coffee for $12, when they are usually $4!!! A lot of dad's cookies, gluten free options. They have a ton of fun unique gifts to look at while you wait. Including a ton of high end mah jong! Like $150 for pretty pink editions! Pool float! You name it, they probably have it!

The service is good, the coffee is average and the selection is okay. I know other reviews rave…read moreabout the food but I don't find it particularly unique or overly appealing. It's convenient if you're in the area but I think there are more interesting places to visit.

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

Knows his stuff. Has an appointment at the shop and he took care of me in no time. Highly…read morerecommended

We managed to lock ourselves out of the house one night recently. Stupid, I know. When you do a…read moresearch for 24 hour on the web there are a whole bunch of number that come up promising 24 hour service and 100% satisfaction. Just to let you know, most of these took our names and number but in the end didn't get back to us. Those that responded said they would be able to help us in the morning - not useful. Only Sandfly (thanks to Charlie) was able to respond. Within 10mins he arrived out our house and it was only a short time later that we were in our house. Recommend this service 100%