My mom waited OVER AN HOUR. When I asked for a time to return to get her, the receptionist was not…read morevery nice or helpful, and I was extremely nice. All you MAGAs, as rural healthcare closes, you are going to have to take what you can get, which puts them in power...you are at their mercy for time and service.

I had cataract surgery abt a year or so ago. I'm wishing I never had it done. First, they never…read moreaddressed my problem. My vision goes blurry after looking at things closely for very long. I was told this was my problem. now I have flashing balls, black spots with tails a blurry patch that is just part of my vision now. if the idea is to get away from glasses is one thing. BIG EFFING MISTAKE.

My mom is a patient here for several years now. I took her to her appointment and was immediately…read moreappreciative of the easily accessible parking, the covered circle driveway for drop off and pick up and the automated handicap accessible doors. She uses a wheelchair so that accommodation is extremely helpful. The facility is much larger inside than I realized and their desk staff is so courteous and professional. My mom's doctor was patient and explained his answers to her questions in terms that she could easily understand without having a degree in ophthalmology. And they are in network with a lot of different insurances which of course is a big plus. They have a nice selection of eyeglass frames but it's a much smaller selection than a LensCrafters store as an example. But my mom tried some really pretty frames and they are definitely worth consideration.

Everyone was incredibly kind, caring and knowledgeable. Had 2 cataracts removed. Would highly…read morerecommend Mattax Neu Prater Eye.

this place just pushes people thru. The leadership could care less about quality of eye care, their…read morefocus is more money. The poor Doctors get hammered daily with patients. the waiting room is like a third world nation. I got multi-focal lens.......my eyes have been worse than prior to surgery....no options to fix it. Please, don't go here.

Good doctor, but so slow. My husband spends well over 2 hours there each time he goes in. Mercy…read morecould hire more doctors, but they keep building more clinics in their never ending competition with Cox Medical Center. At least they could explain why it's taking so long.

If I could find someone, anyone else in network I would go there. They bill through the hospital,…read moreso now not only does insurance not cover it, they leave you with a whopping huge bill to pay. The mercy ethic doesn't seem to apply to them so they constantly threaten those of us who live on disability or social security (nearly all of their patients) with being sent to collections if we don't pay just exactly when they want in spite of the fact that we are paying on the bill. Not only that, but they seem to enjoy overbooking so you will go in on time and wait for a good 2 hours before you get your 5 seconds of time with the doctor. Very poor. None of this is an exaggeration, by the way. I recommend you go anywhere else if you can.

During the visit, Dr. k. Patrick an optometrist specializing with pediatrics, was going over…read moreprotocol before completing the last part of the exam. At this point she explained and I will include the excerpt from patient review summary: " Asked mother to call the office if the patient is having trouble wearing the rx full time by ~2 weeks for temporary cycloplegic drops to encourage pt to wear the prescription. This was the point at which the pt's mother stated she would not do drops at home if he needed them as she considers that to be "torture to children" even if he was having trouble adapting to the prescription. I stressed the importance of the pt wearing the spectacles full time for best chance at reversing the amblyopia (permanent vision loss) and for ocular protection of the left eye." There are a few things wrong with this statement that makes it falsifying documentation. I know it's 2 years later and I'm still waiting on a call and resolution for this. But back to the gist: when told the above my response and I quote (pulling it from follow up email dated the same date as this summary) "why would I want to do this, it seems torturous to a child, and can't that negatively effect his eyesight for long term use?" She then went on about how it would be negligible for me not to do this. I followed with "there are other ways to promote a child to wear glasses that doesn't involve removing more of their already limited vision. I will see someone else. You're done with Jay today. Do not touch him again. I want you to leave and I plan to report this." I have dug into it and here is the ethical consideration to the impact of eyesight for children with using those dilation drops: " Non-maleficence: This principle requires healthcare providers to do no harm. Using cycloplegic drops in patients without a clear clinical indication to simply "encourage" compliance with spectacle wear could be considered a violation of this principle due to the potential side effects and discomfort." " Beneficence: This principle obliges healthcare providers to act in the best interests of their patients. While cycloplegia can be beneficial for accurate diagnosis and treatment, using it solely for compliance purposes raises questions about whether it truly aligns with the patient's best interests given the potential drawbacks." And lastly " Using cycloplegic drops solely to "encourage" spectacle wear is generally not ethically justifiable due to the potential harm, infringement on patient autonomy, and the availability of more appropriate methods to promote compliance. Cycloplegia is a valuable diagnostic and therapeutic tool that should be reserved for cases where there's a clear clinical indication, and its use should always involve a thorough discussion of risks and benefits with the patient or their guardians." In the entire visit no clear reason other than keep the glasses on was given. I as a mother do not trust her with my child. If you see her I suggest you go elsewhere.

All staff were very caring and nice. Dr seems genuinely caring about patients eye health.read more

They said they were in my insurance network. I double checked, and they were not. I see another…read morereviewer had this issue, although she unfortunately didn't find out until she had already seen the doctor. This is a very bad situation in which place a patient. I guess it's up to the patient to do due diligence instead of depending on the staff to know what is going on. Disappointed .

I entered and received a warm welcome from the lady behind the desk to help check me in. At the…read moretime l was going in to get my prescription filled, they had a larger selection of frames that my Medicaid insurance will cover. I went on over and was able to try on some to see what ones l preferred then a specialist came over to help me choose between the ones I had picked out. He was very helpful overall with a wonderful experience. And would 100% recommend!

several things wrong. 1. i was given a test with out…read moreconsent and they charged me a $20.00 fee 2. they would not give me my glasses until i paid that fee. 3. i had another pair of glasses that they "fitted for me" and they broke the arm of the glasses! did NOT tell me just covered it up with a plastic tube type fixer. 4. they have gotten my script wrong, its a bifocal and its hard to see anything It took us a year to get these 2 appointments (my autistic son and myself) 5. the material of the glasses feel thin and not well made. I have tried to get them to fix the problems right after they occurred and they said once i leave the office with the glasses they are not responsible any further. ( after i was told to give it a few weeks to adjust to the new glasses and then come back in)

Beyond Excellence in every way. Breast cancer returned after five-year remission. Some of the…read moretraditional Western medical practice treatments (more surgery, radiation, chemotherapy, and prescriptions) created additional debilitating and painful side effects. I was referred to Lisa Miller and Dr Partain by my holistic doctor. My initial consultation with Dr Lisa Miller, was caring, compassionate, enlightening, informative, warm, welcoming, and comforting. The infusions have been miracles of ease, comfort, grace, and even fun! My veins are challenging, and have been called a lot of names: shy, vanishing, disappearing, and slippery are some of the printable ones. She is kind, gentle, caring, and very experienced. Absolute perfection of the state of the art. Everyone is kind and friendly and makes me feel welcome and safe. I recommend without reservation. Shirley Brown

I was referred to Dr Partain by another physician. I had just been in the ER for pneumonia, low…read morehemoglobin levels, along with a new onset GI bleed. I haven't had a primary care doctor in years--but I guess I needed one given all of my new health conditions. When I called dr Partain's number I was so surprised when she just picked up her phone! Then, she was able to add me on for an appmt literally less than 24 hrs later. I'm young, and I used to be healthy--so granted I don't usually go to the doctor often--but just having a physician on hand to run basic tests immediately, along with peace of mind indefinitely in the future--so well worth the $70 in my opinion. I will likely sign my fiancé up for the plan as well since it's so affordable. It's a No brainer in my opinion and I'm surprised I didn't do something like this sooner since there were definitely other things I needed to get done that Dr partain pointed out. She is just starting her practice and I'm grateful to be on the plan with her now. Kind,caring, thorough, available--what more could one ask? Sign up she's awesome!!!