If you are looking for an outstanding eye specialist, look no further! Dr. Wallace Patrick Collins!…read moreHe has the patience of a saint and after dealing with one difficult after another (since Sept 2020) with my eyes for the first time in years I can see! I can read without headaches and see across the room with great clarity! Waves of Blessings on your healing ministry Dr. Collins!

Dr.Collins did my Cataract surgery if I could give him 100 stars I would he is a great doctor very…read morenice and kind and patient his staff is great I I am so happy I can sing I would recommend him for everyone.

My mom waited OVER AN HOUR. When I asked for a time to return to get her, the receptionist was not…read morevery nice or helpful, and I was extremely nice. All you MAGAs, as rural healthcare closes, you are going to have to take what you can get, which puts them in power...you are at their mercy for time and service.

I had cataract surgery abt a year or so ago. I'm wishing I never had it done. First, they never…read moreaddressed my problem. My vision goes blurry after looking at things closely for very long. I was told this was my problem. now I have flashing balls, black spots with tails a blurry patch that is just part of my vision now. if the idea is to get away from glasses is one thing. BIG EFFING MISTAKE.

My mom is a patient here for several years now. I took her to her appointment and was immediately…read moreappreciative of the easily accessible parking, the covered circle driveway for drop off and pick up and the automated handicap accessible doors. She uses a wheelchair so that accommodation is extremely helpful. The facility is much larger inside than I realized and their desk staff is so courteous and professional. My mom's doctor was patient and explained his answers to her questions in terms that she could easily understand without having a degree in ophthalmology. And they are in network with a lot of different insurances which of course is a big plus. They have a nice selection of eyeglass frames but it's a much smaller selection than a LensCrafters store as an example. But my mom tried some really pretty frames and they are definitely worth consideration.

Everyone was incredibly kind, caring and knowledgeable. Had 2 cataracts removed. Would highly…read morerecommend Mattax Neu Prater Eye.

this place just pushes people thru. The leadership could care less about quality of eye care, their…read morefocus is more money. The poor Doctors get hammered daily with patients. the waiting room is like a third world nation. I got multi-focal lens.......my eyes have been worse than prior to surgery....no options to fix it. Please, don't go here.

Good doctor, but so slow. My husband spends well over 2 hours there each time he goes in. Mercy…read morecould hire more doctors, but they keep building more clinics in their never ending competition with Cox Medical Center. At least they could explain why it's taking so long.

If I could find someone, anyone else in network I would go there. They bill through the hospital,…read moreso now not only does insurance not cover it, they leave you with a whopping huge bill to pay. The mercy ethic doesn't seem to apply to them so they constantly threaten those of us who live on disability or social security (nearly all of their patients) with being sent to collections if we don't pay just exactly when they want in spite of the fact that we are paying on the bill. Not only that, but they seem to enjoy overbooking so you will go in on time and wait for a good 2 hours before you get your 5 seconds of time with the doctor. Very poor. None of this is an exaggeration, by the way. I recommend you go anywhere else if you can.

During the visit, Dr. k. Patrick an optometrist specializing with pediatrics, was going over…read moreprotocol before completing the last part of the exam. At this point she explained and I will include the excerpt from patient review summary: " Asked mother to call the office if the patient is having trouble wearing the rx full time by ~2 weeks for temporary cycloplegic drops to encourage pt to wear the prescription. This was the point at which the pt's mother stated she would not do drops at home if he needed them as she considers that to be "torture to children" even if he was having trouble adapting to the prescription. I stressed the importance of the pt wearing the spectacles full time for best chance at reversing the amblyopia (permanent vision loss) and for ocular protection of the left eye." There are a few things wrong with this statement that makes it falsifying documentation. I know it's 2 years later and I'm still waiting on a call and resolution for this. But back to the gist: when told the above my response and I quote (pulling it from follow up email dated the same date as this summary) "why would I want to do this, it seems torturous to a child, and can't that negatively effect his eyesight for long term use?" She then went on about how it would be negligible for me not to do this. I followed with "there are other ways to promote a child to wear glasses that doesn't involve removing more of their already limited vision. I will see someone else. You're done with Jay today. Do not touch him again. I want you to leave and I plan to report this." I have dug into it and here is the ethical consideration to the impact of eyesight for children with using those dilation drops: " Non-maleficence: This principle requires healthcare providers to do no harm. Using cycloplegic drops in patients without a clear clinical indication to simply "encourage" compliance with spectacle wear could be considered a violation of this principle due to the potential side effects and discomfort." " Beneficence: This principle obliges healthcare providers to act in the best interests of their patients. While cycloplegia can be beneficial for accurate diagnosis and treatment, using it solely for compliance purposes raises questions about whether it truly aligns with the patient's best interests given the potential drawbacks." And lastly " Using cycloplegic drops solely to "encourage" spectacle wear is generally not ethically justifiable due to the potential harm, infringement on patient autonomy, and the availability of more appropriate methods to promote compliance. Cycloplegia is a valuable diagnostic and therapeutic tool that should be reserved for cases where there's a clear clinical indication, and its use should always involve a thorough discussion of risks and benefits with the patient or their guardians." In the entire visit no clear reason other than keep the glasses on was given. I as a mother do not trust her with my child. If you see her I suggest you go elsewhere.

I entered and received a warm welcome from the lady behind the desk to help check me in. At the…read moretime l was going in to get my prescription filled, they had a larger selection of frames that my Medicaid insurance will cover. I went on over and was able to try on some to see what ones l preferred then a specialist came over to help me choose between the ones I had picked out. He was very helpful overall with a wonderful experience. And would 100% recommend!

several things wrong. 1. i was given a test with out…read moreconsent and they charged me a $20.00 fee 2. they would not give me my glasses until i paid that fee. 3. i had another pair of glasses that they "fitted for me" and they broke the arm of the glasses! did NOT tell me just covered it up with a plastic tube type fixer. 4. they have gotten my script wrong, its a bifocal and its hard to see anything It took us a year to get these 2 appointments (my autistic son and myself) 5. the material of the glasses feel thin and not well made. I have tried to get them to fix the problems right after they occurred and they said once i leave the office with the glasses they are not responsible any further. ( after i was told to give it a few weeks to adjust to the new glasses and then come back in)

Buyer beware... I noticed my prescription sunglasses had two…read moredifferent colored lenses. The Vision clinic on South national would not warranty them because I chose not to pay for all the extra stuff they wanted to put on the lenses. That should have nothing to do with them putting two different colored lenses on the sunglasses . I'm happy to take my business elsewhere.

I initially scheduled my appt and my daughters appt back to back at vision clinic Springfield. I…read moreasked repeatedly about bringing my 3 year old and shared her background, what she went through as a micropreemie, and making sure they would be qualified to work with her and understood what needed to be done. I was told, yes ma'am, yep! Yes, we can do that! Absolutely. Don't get me wrong I LOVE my doctor that I see for myself as an adult but I think it's ridiculous that the staff didn't know how to work with my child. I literally had to take charge of the appt because they asked my daughter what letter is this? SHE JUST TURNED 3. Sweetie, can you tell me what this line is?? Nope, I literally took control and said can you show them where the birds are, the cake, etc. they tried taking pictures of her eyes and couldn't even do that. This appt didn't look remotely close to previous appts I have been at. I suggested multiple times, we can move forward with dilating her eyes but they weren't comfortable making her more upset. On top of that, we were referred to another doctor within the same office but didn't give the option to schedule. I had to call back and schedule. Why was I told that they could take care of the appt and walked out feeling so frustrated and upset. I still had to pay for her visit and we couldn't even get answers. Now to move forward with another Dr in the office and it's a "medical" visit and I have to pay more again when I should have gone to her in the first place. I'll come back as a patient because i love the doctor that I see but I have such a bad taste about how these tests went and how I took charge of the appt because they didn't know how to talk to my child to get the answers they need. They should have pointed us in the other direction instead of wasting our time.