My mom is a patient here for several years now. I took her to her appointment and was immediately appreciative of the easily accessible parking, the covered circle driveway for drop off and pick up and the automated handicap accessible doors. She uses a wheelchair so that accommodation is extremely helpful. The facility is much larger inside than I realized and their desk staff is so courteous and professional. My mom's doctor was patient and explained his answers to her questions in terms that she could easily understand without having a degree in ophthalmology. And they are in network with a lot of different insurances which of course is a big plus. They have a nice selection of eyeglass frames but it's a much smaller selection than a LensCrafters store as an example. But my mom tried some really pretty frames and they are definitely worth consideration. read more

Everyone was incredibly kind, caring and knowledgeable. Had 2 cataracts removed. Would highly recommend Mattax Neu Prater Eye.

I didn't actually see them or get an appointment with them, but I did call for help finding out if they were in network or not. They said they were not in my network but gave me some suggestions on where else to try. The lady I talked to was extremely nice and more than helpful. I wish they were in network so I could go see them just based on that experience. read more

I had my cataracts removed some years ago by Dr Ken Neu. He was WONDERFUL!! All of my follow up appointments went great and I was so sad to see him retire. Consequently, it became necessary for me to begin seeing Dr Michael Engleman for my eye care appointments. Due to a particular medication my internist had put me on, he (and his assistant) INSISTED that I was diabetic--but I am not. When I tried to explain it to him, he said (in my hearing), " I will write a letter to her doctor. His point? "This poor lady doesn't have a clue that she is diabetic, because doctors do not put you on that particular medication if you are not." He was TOTALLY incorrect. Is he a medical doctor. No he is not. I have been on that medication as a preventive med to keep diabetes from becoming full blown. I was furious. I will not go back. To this day, I am not diabetic. read more

I always receive excellent service from beginning to end. Dr Tre Neu is excellent with his patients and does a very good job in explaining what is going on and what needs to be done. I highly recommend anyone to this clinic. Jim P read more

Absolutely horrible experience!!! Please do NOT go there. I wonder how many elderly people are out there and can't see like they should after cataract surgery from there. Dealing with problems now for 4 months!!! read more

Dr.Thomas-- Took about 3 weeks to get the constellation appt for Lasik but once that was done book the procedure was extremely fast (got me in the next week). Was SO nervous but the staff was amazing- one of the nurses even held my hand during the procedure. I was completely numb and the valium did help. The first laser was only 15 seconds and the second was only 30 seconds. Overall extremely fast, painless, and effective- as I could see 20/20 less than 24 hours later. Pricepoint was also average, at just over 2,000 per eye, but worth every penny! read more

My cataract surgery went very well, Dr. Thomas did a great job. However, the follow-ups aren't so good...but I think I know what's going on. The system is set up to schedule a yearly checkup before you leave. However, every year my yearly is scheduled with Dr. Thomas (a surgeon) instead of a optometrist. Accordingly, Dr. Thomas wonders why I show up every year. He's cancelled my appointments 4 times consecutively and I'm getting scare tissue build-up. After my last visit, Thomas told the nurse to "Get her out of here". I don't appreciate the tone...it's unprofessional. I want to change Doctors however there seems to be a problem with that. It makes me nervous that a Doctor that is outwardly hostile toward me would be doing a procedure on my eye. read more

Dr. Mattax performed my LASIK procedure in mid-January. I have been completely dependent upon contacts or glasses for years and years. I work long hours and by the end of the day, my eyes were killing me from wearing the contacts so long and eye fatigue. I called Mattax, Neu, Prater and quickly received a consult. Dr. Mattax and the entire staff were all extremely professional and knowledgeable. Due to my crazy schedule, I actually scheduled my procedure FOUR different times. Brooke, surgery coordinator, was awesome and completely understanding of my needs. Yes, I paid of a lot of money for this procedure, but the service and care I received was commiserate with my payment. I pay a lot of money for various things and get crap service and care. If you decide to do Lasik/RPK, definitely consider Mattax, Neu, Prater. read more

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Dr David Nasrazadani is one of the worth doctors i have ever had he damaged my eyes and was not kind during my visit.

I went to see my eye dr. at Sunshine eye clinic for a problem with my left eye. After he examined my eye, he wanted me to see a retina specialist right away. They sent me to Mattax Neu Prater. Dr. Neu examined my eye and wanted a blood test. I got the blood test and results that same day. He told me they would contact me the next week. Never heard a word from Dr. Neu. Then I find out he was out of the office that week. Waited and waited for a call. I called again and found out he was out of the country! It's been over a month now and still no call! I still have the problem with my eye after spending $400 out of pocket! I would not recommend this clinic for anyone! read more

Horrible terrible. From check in at the front. desk-to a failed call back from ANYONE after having an allergic reaction to a medication that doctor Smith recommended... I would not send my pet here for any type of eye appointment. Let alone. A human being. read more

Incredibly disappointing. Patient here for over a decade, first with LASIK, and now with glasses. Long story short, I needed glasses 10 years after my LASIK surgery. Not sure if that's normal, but it is what it is. Staff didn't listen when I said I couldn't see with contacts, forced me to buy unwearable boxes of them, and then wouldn't make it right. Rather than getting the prescription right the first or even second time, I had to make multiple visits (same eyes, different prescription depending on the girl doing the exam!) and each time, instead of apologizing for making me come in again, I was treated like a hypochondriac. As if I actually enjoyed having to drive to go sit in someone's waiting room. The glasses shop ladies were wonderful. I found Dr. Smith generally unhelpful, bordering on rude. I'm not one to write bad reviews, but please: go elsewhere. read more

Took my mother to Dr. Smith who was great, but was amazed at how efficient, caring and funny the nurse Shannon was. We love her and her charismatic personality, you can tell how much she cares. read more

Just tried to make an appointment here and the receptionist who answered the phone was completely put out with even having to assist me with setting up a routine eye exam. Unfortunately we have Tricare so they pick where we have to go, I would go anywhere but here if this is the level of customer service they offer. read more

I have been going to Dr Prater for almost 30 years, the best eye specialist around. Two perfect eye surgeries and now my daughter and husband are going there...doctor we can trust! Tenoha Templeton read more

I would give them zero stars if I could! My mother went there 7 years ago and since they did LASIK she is completely blind in her right eye, the doctors said it was there fault because she should of never had it preformed on her. They never apologized. Crappy company and disrespectful. I would say worse but I will refrain. Think twice before going to this facility. read more

Terrible customer service! Dr. Prater & his team are in such a hurry to move on to the next patient to schedule another cataract surgery that no one takes the time to actually "listen" to you if your request is outside the norm. I was very disappointed & will never refer anyone to him! Please don't waste your time or money! read more

SENIORS BEWARE! I took my senior mother in for the removal of scar tissue on one of her eyes, a procedure she has had before on the other eye (taking only 10 minutes or so and not costing her anything). This time, the entire process was over 2 hours! But, the most disappointing part was the administrative portion of this visit in the Springfield office. The cost of this procedure was NEVER discussed with my mother until after the procedure when she had the use of only one eye and was shaky. She was not comfortable discussing any discrepancies AFTER the procedure, so she wrote the office a check and wanted to go to the car and sit down. At checkout, they requested close to $300 payment and admitted that they normally discuss any finance questions PRIOR to the actual procedure (which NEVER happened with my mother, she was surprised at checkout). They also admitting that they DID NOT FOLLOW THEIR OWN PROCEDURE. The bottom line is that my mother would not have opted for this procedure so close to Christmas if she had only known she would owe close to $300 at checkout and at the worse time of year for a fixed income. I went back into the office to advocate for my senior mother and was encouraged to speak to their patient experience manager. I agreed, and waited as patiently and politely as I could for 23 minutes. The patient experience manager never came out or even spoke to me or my mother. The receptionists checked in with the patient rep twice. The first update was that the patient rep was discussing my moms situation with the tech that performed the procedure. The second update was the the rep was coming through the doors to meet with me and would be there "any minute". I waited for a few more minutes and then followed the staff out of the building at the close of the office. I waited an additional working day to write this review hoping the Patient rep would reach out and correct this situation with my mother. There was NO CONTACT from the office. DO NOT let your senior parents go in alone. Our experiences have been good with the doctors and admin staff in our local area. The trouble seems to be in the Springfield office. Our Lebanon office is compassionate and take care with my moms concerns. I want Dr Neu and Dr Prater to know how their patients are being treated in the main office. I see after reading other reviews that unfortunately our experience is not an isolated one. Accompany your senior parents!!!! Patient experience is no longer a priority. read more

I am a Registered Nurse who went there for a job interview.Their "selection process" consists of the woman who does the first interview taking a picture of female candidates and sending it to the all-male group of opthamologists. (I made the first cut but did not win the pageant.) Shortly afterward my brother was there planning to undergo LASIK but left because the person preparing him couldn't figure out how to use the equipment. read more

I had my first cataract done yesterday, by Doc Prater. It was a surprise to me, to find it went so easy. Doc Prater is wonderful! He is very professional, kind and courteous. and his staff is phenomenal ! Everyone is wonderful! Looking forward to having my 2nd eye done, in a few weeks ..I CAN SEE CLEARLY NOW...and thank you our wonderful Doc Moore in Mountain Grove for recommending him. read more

My mother went here for many years and saw Dr Smith I think. She went there up until she passed away and was very pleased with the doctor. She was really pleased with the service and kindness she received from everyone there. The doctors and everyone are professional and patient with my mother who required a lot of that at times. I thank you all personally. read more

Dr Prater removed my cataracts almost a year ago. Since that time my vision has been poor, unclear, ghost vision, much dryer eyes. He sent me to another doctor to try to help the dry eye, which has helped some, but the ghost vision and reading difficulty remains unsolved. He admits he doesn't know what is causing it, but he refuses to acknowledge that he made my vision worse. He shows no concern and has no further help for me. I'm on my own. read more

I recently went to Mattux Neu Prater for an exam and contact consultation. The staff were friendly and professional. Dr. Matt Smith explained my options very thoroughly. I was able to make an informed decision and I am seeing better with contacts than I have in years. Thanks Dr. Smith and staff. read more

Dr. Thomas really helped me after I hurt my eye at work. I was really scared at first, but he got my eye fixed and now I'm seeing great again. There office was great, and everybody was really friendly. read more

went in for my initial consultation and was impressed by the facility and staff. haven't had the actual procedure done yet, (have to save some money!). but im really excited to get it done and ditch annoying contacts and glasses. thanks to providers and staff at mattax! read more