Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

I needed new brakes (both front and back) and was told by my tire guy that something was cracked…read moreand would need to be replaced (don't know much about cars but my son confirmed) Being from the West Coast I had no idea where to go but after reading reviews and calling several chain stores which gave me ridiculously high quotes I went with Pleasant Street Auto. Great people, great service and really reasonable prices. They even offered to drive me back home if I needed it. They do share a spot with a car rental place so trust that you are in the right place when you go in. Hopefully my car won't need service again for a while but when it does I'll be going back here.

Great customer service and craftsmanship. Fonzy and his shop do an amazing job! They were able to…read moredo everything requested.

I took my car to TJ auto sales met with Fonzie had to have the roof redone he was very professional…read moreand caring and had my car done within a day would highly recommend TJ auto body.

I had had a lot of little dents and rust from previous fender-benders and bad body work on my 2003…read moreBMW convertible, so I brought it to Rick's to see if they could help. I dropped my baby off and was picked up by Enterprise Rental and they drove me to the lot where I was given a car for the week. I was really missing my car so the week dragged on. On Friday, when I went to pick it up, all that waiting paid off. Rick's straightened and buffed out the front bumper, took out the rust on the passenger side door, repainted it and cleaned off the chipping paint on the rear bumper. In additional to all of that they replaced the hood ornament, cleaned the grime off of the wheel hubs and gave it an overall detailing. The results are nothing less than stunning. What an amazingly professional job they did. I don't think the car looked this good when I bought it. You can't go wrong with Rick's Auto Body. Their attention to detail is meticulous and their customer service is exemplary. You can tell by the lobby which is filled with motorcycles and the Blues Brothers statues that these guys are something beyond your typical garage. It's a place where they treat you car as if it were their own. No question in my mind, you have a customer for life.

All I can say is wow! Rick's Auto Body truly is one of the most conscientious customer service…read moreoriented company's I've ever dealt with! From the meet and greet by Jasmine at the front desk; Susan and Lisa who professionally piloted my service experience from drop off, interim progress report to final pick up, this was an adsolutely stellar 200% satisfactory experience! I was concerned at first by an initial 2.5 week pick up estimate for completion. I was called Tuesday of this week and told that my car would be ready for pick up today which which was less than a week after dropping it off last Thursday. They did tell me at first they would do everything possible to get the car back to me as soon as possible but parts deliveries can be unpredictable; hence, the original long lead time. They under promised but over delivered big time.They even detailed my car prior to pickup. Rick's is a first class company and an absolute pleasure to do business with. Folks do not think twice about Rick's Autobody if you have a need as these folks are rewriting the book on customer service and prompt professional beautiful body work...!!!

DO NOT COME HERE. DO NOT TRUST THESE RATS WITH YOUR VEHICLE. Went in for a frame patch and while…read morethe work was completed sub par, they damaged the roof, tried to cover it up with tape and denied any responsibility and threatened/discouraged to fight any legal action. Very slimy establishment and only in it to scam and get as much money from unsuspecting victims. Little to zero paper trial and no contract to sign when submitting a vehicle in for service. Unprofessional and will hope nobody else falls for their trap. There are plenty of other reputable shops to care for you.

It's been a few months since we left our truck at this crap hole. Check your mileage if you are…read morecrazy enough to let them touch your truck! They kept finding more and more reasons to keep my vehicle and it had just under 100 miles driven! I think they used my truck like it was theirs! Very good at twisting it so everything is your fault. I can see why the chick isn't there anymore. Shop smelled like weed. Not who you want working on your truck and your safety! It's just the convict Les and some dumb kid. The chick isn't there anymore. and NOT "woman owned".

This shop is amazing. Brought my truck in for repairs and I'm absolutely thrilled with the results…read more Everyone is super nice and friendly. My truck looks amazing. Would definitely recommend them to anyone who needs auto repairs done. They definitely went above and beyond.

One of my vehicles got scratched up to the point it couldn't be buffed out. My insurance company…read morereferred me to Robert's for a review and quote. They made the process super simple. All the damaged panels had to be repainted. They handled working with the insurance company and really made it easy for me. They quoted a full week for the work and it was done in just under that. The quality of the work they did was top notch. I would highly recommend them!

Michelle and Troy were great to work with! Someone backed into my car in my parking lot and Troy…read moretook care of me the next day! You can't even tell where the damage was! Michelle helped me with a ride too! I highly recommend this place! Thank You to both of you!

outstanding customer focused service, professional with integrity...exceptional body and paint work…read moreand my positive experiences have been consistent over the past several years. I would highly recommend.

I had a fantastic experience with Auto Werks! They scheduled my appointment fast after I got in an…read moreaccident, worked with my insurance company and communicated with me during the repair process with a text system. Everyone who works there is kind, talented and helpful. I really enjoyed working with them - and my car was repaired perfectly. Thank you!

Had my car repaired and inspected at Auto Werks and could not be more satisfied. They treated me…read morelike family! They handled everything with my insurance company saving me the headache. Once done my car looked like new!!! I won't take my car anywhere else for repairs and I recommend them to anyone needing bodywork. Their accident repair is the best! Thanks Auto Werks!

Progressive Called Sharon 5 times on Monday 2 2025…read more Josh Parish 401 3788034 Carol Robin I highly recommend JL MASSA the owner of this business. He was extremely accommodating after my incident. He has extensive knowledge working with different vehicles . Lidia and John are always pleasant and the work is always top notch with premium results . J L MASSA is the best place to have all your repairs completed. They have my business always. John was completely honest and compassionate after my incident. Thank you John and Lidia for your exceptional service! Carol

This is the only shop I would bring my vehicles to! John is meticulous with his work and his staff…read moreis highly trained! I use this shop for all my mechanical as well as cosmetic needs. My car and jeep are always running smoothly and looking fabulous because of JL Massa in Ludlow! Keep up the great work John!