Can't say enough great things about this garage. Have long looked for a place that offered good common sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great! read more

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like almost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall. read more

I needed new brakes (both front and back) and was told by my tire guy that something was cracked and would need to be replaced (don't know much about cars but my son confirmed) Being from the West Coast I had no idea where to go but after reading reviews and calling several chain stores which gave me ridiculously high quotes I went with Pleasant Street Auto. Great people, great service and really reasonable prices. They even offered to drive me back home if I needed it. They do share a spot with a car rental place so trust that you are in the right place when you go in. Hopefully my car won't need service again for a while but when it does I'll be going back here. read more

My car was having an issue with his bumper and it looks and drives like brand new and I had everything explained to me!! Not once did I feel like I was being lead into something more expensive and tedious other than what I needed read more

Our car's alternator died on a Saturday afternoon as we were driving home to Orange County, NY from Boston. Stuck on I-90, we used our roadside assistance service to call for help, and they dispatched Hampshire Towing. Dispatcher Kayla did a great job keeping us informed about the arrival of Alex, the tow operator. Based on our situation, he did the best he could to help us out. Due to the distance from our home to their shop, we decided to transport the car to Pleasant Street Auto for repair. On Monday I spoke with Steven to discuss the situation, and he was very thorough and analytical as he listened to my story leading up to the car breakdown. The shop was able to repair the car Monday afternoon and I picked it up Tuesday morning. Considering we were in a bind and at their mercy, I feel that we were treated very fairly and not taken advantage of. Walking into the office to pay the bill, I could tell that they take an interest in the concerns of their customers - even offering a box of Girl Scout cookies as a "thank you"! Having a car break down out-of-state is a difficult experience, and we're grateful to Hampshire Towing and Pleasant Street Auto for their assistance! I would highly recommend their services. read more

We were in the area for the day after driving 2 hrs from home. The "check engine" light came on in my car. Found Pleasant Street Auto and came in late in the day. Spoke to the owner who had his mechanic come out right away. They put the car up on the lift and determined the issue in minutes. While we waited in the air conditioned waiting area the owner came and introduced himself. He was a bright smart friendly guy. We were on our way in a half hour and they wouldn't take any $$. This shop is a busy place with great mechanics and an honest hard working owner. We were super impressed. Wish I lived closer - I would be a regular customer! I rarely give 5 stars but this shop truly deserves it. read more

I sent Pleasant Street an email through Yelp asking for a very general cost estimate of a complete brake job, hoping the work would solve my ABS dash light. Lee the manager came back with a good price which was hundreds less than some many others. I scheduled and dropped the vehicle before the shop opened. Pleasant Street shares the same building with a 24hr towing company. The dispatcher tagged my keys and arranged a ride for me. Lee called me that morning to discuss the job and quoted addition work that needed to be completed and how it was easier and cheaper to do it now than later. I agreed to the small increase because it was better choice than putting it off, doing it later or not all. Lee told me he personally repaired my electrical harness after he noted it appeared burnt, possible causing the ABS brake outage. The repair took longer than expected but was definitely worth it. The work was completely professional and worth the $$$. I will be going back for my sticker. read more

My family and I have been taking our cars to Pleasant Street for over 10 years and we always get great, honest, and extremely polite service. The service is even better now that they've moved to their new location and Lee at Pleasant Street is a really trustworthy guy. They'll do what they can to save you some cash and will be very up front with you about what's going on with your vehicle. I'd send my friends and family to Pleasant Street any day. read more

I can't say enough good things about Pleasant St auto! They have helped me when buying a used car and have taken care of it since! They are affordable, trustworthy and will help you in deciding what NEEDS to be done and what can wait! I now live in NY and still travel home to have my car taken care of at Pleasant St! read more

The team at Pleasant Street Auto are fantastic. I was hauling horses on I91 and had a giant issue. The girls in the office, Emma and Becca were very helpful and Steve in service basically said bring it here and we will take care of the issue. Lee, the Service Manager, did the job himself. I was worried about the horses remaining calm and Lee was very aware and attentive to them. I would recommend Pleasant Street Auto for service and/emergencies. read more