Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

Great customer service and craftsmanship. Fonzy and his shop do an amazing job! They were able to…read moredo everything requested.

My neighbor backed into my truck accidentally and I visited Fonzi for his quick estimate and…read moreservices. Service was completed in less than 24hrs and also provided a quick detail of my vehicle. Excellent job as always. Keep up the great work!

I have been going to Rick's for years and have always been happy with their services. It is a…read morefriendly environment, and the staff is consistently courteous and professional. I highly recommend them! I been taking my daughter and her friendls vehicles there also. If I'm in Killeen area I will pay extra to tow my vehicle to his shop.

Never been to a business with more hostility then this Autobody...Beware!…read more I realize after reading reviews that many customers similarly have shared this experience. Among other issues, these guys are happy to make you promises they never intend to keep just to shut you up and move you along. If you dare to be straightforward and ask them what happened to the promise when they don't deliver, they will jump all over you and heighten the situation to an argument where all their goons come out of the woodwork to argue you! Apparently when you've been around for a while you don't care how you treat any customers and that's a huge part of why reviews should be written. They are undoubtedly the all time champions of arrogance. I've seen and heard about poor business practices happening down there to several people aside from myself and it's seems like they're strangely against policy to just keep their word about following through with insurance claim issues. It's painfully obvious who they actually work for and who they are pandering to and it's not their customers! Watch out for the game they will play where they keep you in the dark about your auto claim questions (covered items in question) right up until the point they are ready to hand you your keys. The hope on their part being you won't have the either the balls or the energy to call them out on their shady business practices.. The last time I went there they never once called me with an update on my vehicle even after multiple calls on my end for updates on the situation and a promise from my ricks adjuster that they would inform me about a covered item from my insurance company. They never did however and ignored it completely! Even when the vehicle complete date went a week over their estimate they never called to inform me of any issues or reasons why it was delayed. It was "too bad" it's was just an estimate. It's a real "fuck the customer" attitude down there by the majority of the staff. A far cry from how it was many years ago when Rick was more involved.. They are now the McDonald's of Autobody's and your order is predictably never gonna be right! God forbid you stay on them and you call to get some clarity on the situation all you get is excuses and justifications as to why they don't need to keep you in the loop! Really bad business practices in that place and after a few bad experiences in a row, I wouldn't go back. Plenty of shops out there that would actually appreciate your business! Caveat emptor!

This shop is amazing. Brought my truck in for repairs and I'm absolutely thrilled with the results…read more Everyone is super nice and friendly. My truck looks amazing. Would definitely recommend them to anyone who needs auto repairs done. They definitely went above and beyond.

One of my vehicles got scratched up to the point it couldn't be buffed out. My insurance company…read morereferred me to Robert's for a review and quote. They made the process super simple. All the damaged panels had to be repainted. They handled working with the insurance company and really made it easy for me. They quoted a full week for the work and it was done in just under that. The quality of the work they did was top notch. I would highly recommend them!

I just picked up my car from Collision Plus Auto Body and cannot be more pleased. Clearly Dan and…read morehis team love what they do. My car was hit while parked on the street. The front drivers side corner was smashed. Now, my car looks brand new inside and out. I'm not the most careful person around and often leave the inside of my car messy and rarely wash the outside. I get dinged when I park at the grocer and hate to see those little scratches in my paint. But now, they are gone. Fantastic work. I will recommend Collision Plus Auto Body to anyone who needs body work. For me it was a 50 minute drive from Westhampton, but well worth it.

From the owner: Moving Forward with Customers first…read more Local family owned business. Trustworthy and dependable. Been in business over 20 years in Indian Orchard. Specializing in Auto body and collision and making sure the job is done right at a fair price.

Michelle and Troy were great to work with! Someone backed into my car in my parking lot and Troy…read moretook care of me the next day! You can't even tell where the damage was! Michelle helped me with a ride too! I highly recommend this place! Thank You to both of you!

outstanding customer focused service, professional with integrity...exceptional body and paint work…read moreand my positive experiences have been consistent over the past several years. I would highly recommend.

I had a fantastic experience with Auto Werks! They scheduled my appointment fast after I got in an…read moreaccident, worked with my insurance company and communicated with me during the repair process with a text system. Everyone who works there is kind, talented and helpful. I really enjoyed working with them - and my car was repaired perfectly. Thank you!

Let's just say up front I am not stupid. I am a 57 year old woman who has had an inspection on many…read morecars. With that said I have just had the worse experience with trying to get my inspection. When arriving I wore my mask and knocked on the door for service as per the note on the door. This large man opened the door and just stared at me. So I let him know I had an appt for an inspection. Do you have your registration he asks. Yes I put it on the passenger seat (as I have always been instructed to do before). He then says every 16 yr old knows to bring it with you. I ask so you are saying a 57 yr old woman needs to be instructed like a 16 yr old. He just stares. Ok I will go get it I say, no he says, it is good you have the attitude like a 16 yr old. Then he asks, Well, do you at least have your keys. (Well obviously as I drove there!) I am very irritated by now but I want to get my vehicle done. I hand him my keys and ask do you have a place to sit and wait. He then points to the landscaped wall being soaked by the sprinklers and says I have a wall. I took my keys back and left. I know this is long but I want you all to know the depths of this man's rudeness. Beware going here. Cherie

Progressive Called Sharon 5 times on Monday 2 2025…read more Josh Parish 401 3788034 Carol Robin I highly recommend JL MASSA the owner of this business. He was extremely accommodating after my incident. He has extensive knowledge working with different vehicles . Lidia and John are always pleasant and the work is always top notch with premium results . J L MASSA is the best place to have all your repairs completed. They have my business always. John was completely honest and compassionate after my incident. Thank you John and Lidia for your exceptional service! Carol

This is the only shop I would bring my vehicles to! John is meticulous with his work and his staff…read moreis highly trained! I use this shop for all my mechanical as well as cosmetic needs. My car and jeep are always running smoothly and looking fabulous because of JL Massa in Ludlow! Keep up the great work John!