Professional and knowledgeable staff made my decision to purchase an entry-level cart a no…read morebrainer...

I sent in my request for the dates and times that were discussed on the phone I asked if they…read moreneeded anything more like a credit card or insurance or anything and the young lady said no you're all set and confirmed will pick it up on the dates you said and drop it off on the date we worked out. I then called the day of drop off and the same person answered the phone who started by saying it must've been the other lady. Which I recognized her voice. Ultimately, she said she was the one and called multiple times and sent me an email. I did not receive an email and I did not get multiple calls. there was no voicemail whatsoever. I asked her to produce that she said she couldn't and I couldn't get her to send me the email because she said her computer is slow. She continued to lie that she did these things which I know for a fact, she did not because I have my phone records. I told her in an escalated voice that her lying is what's pissing me off if she cop to the fact that she didn't do her job I wouldn't be as angry. She hung up on me. I would never use this company ever!

Great experience, a little expensive but worth the price. Service is excellen.read more

From the owner: Carts Inc. has provided excellent golf cart sales and service to the Fredericksburg, VA area since…read more2020.

The staff at River City Golf Carts are great! Admittedly, I freaked out after taking possession of…read moreour new golf cart. Turn signal didn't work, the rear latch broke in my hand the first time I tried to open it. I wasn't happy and considered returning it. They sent their tech out a few days later, he was awesome. I'm sorry I forgot his name. Fixed the issues and we haven't had an issue since. I'm still a little leary of the quality of the cart we chose, but the staff and techs are great. I feel better knowing they provide great support! I would definitely recommend them!

New ownership has taken what was a good business and made it even better. Detail to attention and…read morecustomer service are on point.

Purchased used golf cart from them years ago. I have had them repair it several times without…read moreproblems. This time I got it back, it won't run. I looked under the seat to find a fuel line to the carburetor that they replaced not long enough. When I called I got a phone number for the mechanic. I texted him my photos. He came back with it should of had a clamp on it. See my pics and make up your own mind. I push on the hose to no avail. I have a large yard and am disabled. It is my only way to get around my yard. The one pic is where the gas has dripped out and killed my grass.

From the owner: Rentals, Sales, Service, Partsread more

Unfortunately when trying the business on the day of 4th of July they were closed. However two…read morecompany reps were present. I inquired about renting a golf cart and was informed you must reserve months ahead on holidays, especially 4th of July. My daughter was devastated. They had a lot of carts in their lot, so it seemed strange. The women were nice, but said they could not control the fact no availability. When we went by the store a few times during the day the same carts were their, untouched. Only a few places in town have full service sales and rental. I can't recommend based on my experience. However, since they were officially closed I will keep the review on par with A-OK. I would try them again and call ahead.

We enjoyed our cart rental from Eastern Shore Custom Carts! Having a golf cart in Cape Charles…read moreisn't 100% necessary but it is kind of fun to zip around in them. Our pick-up, usage process and drop-off was all pretty smooth. Dylan helped us pick-up and pick out cart. We went with a cheetah spotted leopard print since it stood out to us and it was quite fun visually. Plus, the unique pattern made it easy to spot on the street! We had a great time using it to casually cruise around Cape Charles. From the time we arrived until leaving with the cart took all of 15 minutes. The drop-off process was easy. Basically, all you need to do is drive it into the lot, park it near the door and drop your keys into the designated drop box before your designated return time. We returned ours at night and had no issues. However, I'd definitely recommend returning yours during the day if you can, because Cape Charles gets pretty dark at night with limited street lighting. Would definitely recommend Eastern Shore Custom Carts for your golf cart rental while in Cape Charles!

Just charge me $1300 for new batteries it's been Home 2 weeks but magically the pedal is badd and…read morethey say they tested it before but it must have went bad.. now they want 500 for parts 100 for labor and want to charge me another $75 to pick up and drop off avoid this place like the plague

First time posting a negative review, but I thought this was so wrong:…read more-10******* So, when you are excited to upgrade to a 2015 Golf Cart and decide to purchase one from Peebles Golf Carts in Richmond, VA (on a Friday) and they have it all nice and clean (on the outside) and you get it to where you need it and the batteries will not hold a charge for longer than 30 min., you would expect by Monday morning, they would at the very least replace the batteries with "Good Used" batteries that actually hold a charge. Four out of the six batteries were tested with a Hydrometer and found to be "dead". NOPE, no replacing, no concern, Notta. Ryan said, "If it holds a charge for 30 min. then the batteries are good to go". How is that for great customer service? We will never do business with them again and put this out there for anyone else who might be looking to purchase a cart from them and who may, like we did, depend on their business reliability and honesty. Score negative -10-------* We can buy new ones for $650.00 from them, but guess what go elsewhere we just purchased some for $90 a piece at $540.00. Saved money and no longer have to deal with bad business practices who are only after your $$$$$. Thanks Ryan