This is a terrible company to deal with. They sent my Mother's cremains and the 2 metal urns were…read moreterribly scratched up. Instead of simply offering some sort of reimbursement, Luke basically said it was MY fault and not their crappy wrapping of my loved ones remains. He expected me to mail them all the way back to Connecticut from California. As a retired funeral director this is not the way you should treat a grieving family during one of the worst times of their lives.

Abbey Cremation was absolutely amazing with assisting me with the final arrangements for my…read morerecently deceased brother. They were so empathetic and patient with me and provided me with great support and guidance. They assisted with some state funding for the service as well. Their prices are very competitive and CT Hospice recommended them to me. I also highly recommend them!

The service was 2nd to none. Very considerate people and very caring. Funeral went very smooth…read more There is NEW OWNERS AND NEW MANAGEMENT.

My family had a most horrible experience with this funeral home. Scott Griffith was uncompassionate…read moreand insensitive at the worst time of our lives when my husband died. The business side of things seems very sketchy also. I won't even go into more detail since I'm still trying to get over it.

Ma passed away recently, she prepaid for her services in 2008 so that we didn't have to worry about…read moreanything (even the flowers). She thought of everything. I did have a few issues with the service. Her obituary had two misspellings that I had to call about (She even wrote some of it) so I know she wouldn't misspell her maiden name or my name. Confusion in the posting of visitation and service which I think are one in the same. Visitation 4-6 Service 5-TBD was posted. Family was told 4-8 some family weren't able to come pay their respects and we were told at 6:45 the service had ended. Some of us were confused and that we were rushed out. When you are grieving confusion isn't something anyone wants to deal with.

As with the previous reviewer - this was my first (and unfortunately not last) time planning a wake…read moreand funeral for my recently departed mother. Being the planner that I am - I had gone to O'Brien previously to check out the facility and start pricing out items and found them to be the best of those that I visited. Burying a loved one is never easy and I was not looking for the place where I could only get the most "bang for my buck". I was looking for a place that would take the same care and love of my mom that she took of me while I was growing up and I felt she deserved after her passing. I worked closely with Paige, the funeral director, who although she looks young - took the time and consideration to go over all the details with my brother and I multiple times and answer our countless questions. When planning a wake and funeral - it is a mad dash to put it mildly - you are grieving but there are all these moving parts that have to be put in place in a short period of time. We were luck to have Paige, and the entire staff of O'Brien Funeral Home with us during the entire process. They helped tailor the wake to truly honor her and make the day of the funeral as seamless as possible - snow and all.

I would like to say my family has Utilized Chase Parkway many because of our loss and because of…read morethe service we got They were compassionate professional, always asking if we needed anything ...when my wife had cancer she had a difficult choice to pre-plan her own funeral, the funeral director, Mike, was supportive and very complementary of my wife's courage. even when I see him at other funerals, he always asks how everything is on a personal level, they have my business and my family's business for a long, long time.

My Father passed away,and He wanted to be buried overseas,I used this funeral home for my…read moremother,when she passed away,this time around,2 weeks passed,and my fathers body is still here,I try calling them up and they give me excuses and blamming bergen funeral home in new jersey for the delay,Ray Albini jr,he never got back to me,I leave messages and he dont call me back,I am planning to contact the connecticut Health department.and the attorney general,Dont go there,find another funeral home!!!

Have used Dillon-Baxter for several Family funerals. Used the for a Parent Funeral. Very…read moreunderstanding and professional. When we got to the Cemetary, the Cemetary made a very big mistake and dug the wrong grave. I told one of the employees of the Funeral Home we were at the wrong grave, they did not get it, but Gerry took charge. The Cemetary wanted us to stand around in 100 degree weather so they could dig the grave, and Gerry would not subject the Family to that.

This is the second time when my family worked with this business within the last 2 years and they…read morewere very professional. Very helpful and able to accommodate the family requests every time. Very good value and able to assist with all the details that arise unfortunately in such tough times.

Allstate Cremation I cannot say enough wonderful things…read moreabout Scott DeMarco and Allstate Cremation. During the most devastating and painful time of my life after losing my daughter, Scott went far above and beyond anything I ever expected. From the very first conversation, he treated me with genuine compassion, patience, dignity, and respect. He never made me feel rushed or like just another customer. He took the time to answer every question, explain every step, and help guide me through decisions when I was emotionally overwhelmed and struggling to function. What stood out most was how much Scott truly cared. In a time when everything felt cold and heartbreaking, his kindness and professionalism brought comfort to my family. He made an incredibly difficult process feel manageable and handled everything with sensitivity and grace. The services were professional, respectful, and affordable without sacrificing care or quality. You can tell this is not just a business to him -- he genuinely cares about the families he helps. I will forever be grateful for the compassion shown to my daughter and my family. If anyone is looking for cremation services and wants someone trustworthy, caring, professional, and honest, I wholeheartedly recommend Allstate Cremation and Scott DeMarco. Thank you for going above and beyond for us during the hardest time of our lives.

Scott was so kind and accommodating during a very difficult time for our family. Every question we…read moreasked was answered with the utmost respect. The process was simple on our end as Scott took care of everything. The cost was very reasonable as our family was personally responsible for all funeral expenses.

There are some reviews that are easy to write, and then there are reviews like this one that come…read morefrom one of the hardest experiences imaginable. As professionals entrusted with arranging a memorial service for a young person in our care, we were searching for a funeral home that would treat this child (and everyone involved) with dignity, compassion, and respect. From the moment we walked into Prospect Memorial, we knew we had found exactly that. Kim welcomed us into a private space where we could gather our thoughts and discuss every detail without feeling rushed. She has a remarkable ability to make people feel seen and supported during unimaginable circumstances. Throughout the entire planning process, she met us with patience, kindness, and genuine empathy. We later learned that Kim's background as a nurse has clearly shaped the way she cares for families. Her compassion extends far beyond logistics. She thoughtfully guided us through decisions we never wanted to have to make, offering recommendations that honored this child's unique life and circumstances, including helping us find an appropriate cemetery and coordinating beautiful floral arrangements. What I'll remember most is the way Kim cared not only for the child we were honoring, but also for those of us carrying the responsibility of planning the service. She repeatedly reminded my colleagues and me that our hearts were in the right place and that our efforts mattered. Those words may seem small, but during an incredibly heavy time, they meant more than I can express. The service itself was beautiful. The funeral home is immaculate, modern, and thoughtfully designed, creating a peaceful environment for remembrance. Every member of the staff was attentive, respectful, and quietly ensured that everything unfolded seamlessly. They allowed us to focus on honoring this young life instead of worrying about the countless details behind the scenes. I sincerely hope I never find myself in a position where I need to plan another child's funeral. But if I ever need funeral services for a loved one, personally or professionally, I would not hesitate to return to Prospect Memorial. Kim and her entire team provided extraordinary care during one of the most difficult moments imaginable, and I will always be grateful for the compassion they showed to everyone involved. I hope this review conveys even a fraction of the gratitude we feel toward Kim and her team. They helped make an impossible task just a little more bearable, and that is something I'll never forget.

I attended a service at this funeral home. I was never so disappointed in a funeral home before the…read morestaff/owners were very cold and not friendly at all. The interior and setup of the service was very sloppy. Wasn't impressed at all! For a "supposedly" well knew name in Prospect Connecticut...I see it as a name doesn't mean nothing if the service isn't there. Would never recommend this funeral home for someone loved one.

This is a family owned business that takes care of you in your greatest time of need. Tom, Pat and…read moreDanny work hard to make sure your family is comfortable and confident knowing that your loved one will be honored and remembered according to your requests. They will display photos on poster boards, or digitally with slide shows. Their staff will greet you appropriately in the parking lot, or at the door, with umbrellas in the rain. They are kind and respectful. I have been to this funeral home to pay my respects to others, and also as a customer for a loved one. They went above and beyond for my family during a time unexpected loss, and I can't ever thank them enough.

They personal was fine, the service they provided was fine. ......But if I had it to do all over…read moreagain, I would go someplace else. The price was much higher than other places, I even found it for half of the price. My recommendation... If money is an issue .....Search on google ...