I wish with all my heart I could go back, I would never put my mother in Magnolia Springs Florence…read more Went in three years ago paying more money every month so we would not encounter any price increases and when and if Mom needed more help, I was told she would get it. they always had an excuse, whether mot enough help or just forgot. Yes mom was dizzy and I had home health in, plus I was there every day. I was promised by several Directors don't worry we will check on your mother every two hours. well I talked to my mother at 8 pm on June 9 she was going to bed. the next call I received was the next morning when she was found in the bathroom floor. I was told she had been on that cold hard floor all night possibly as much as 11 hours. she went to the hospital for a few nights to rehab and now long term care, tomorrow she will be in Hospice. the night she fell yes she pushed her button around her neck. the problem they had agency temps in and they had No keys to get into any of the resident's rooms. so my mother's life has been cut short by their profound negligence. oh this is not the first time Magnolia has had temps in with no keys. please consider another Assisted living for your loved one. My hope is this review will help someone else.

My parents have been living at MS in Florence for 7 months and it has been a wonderful experience…read more The staff is simply awesome. They know all the residents by name, and they are super friendly and helpful. The food is also very good for a facility of this type. I joined my parents for lunch the other day, and we all had an excellent taco salad. The servers are genuine and very efficient. Doreen was our server that day - she is always top notch! This place truly deserves five stars.

My father stayed here for two years. The staff is incredible. Always caring and compassionate and…read morewilling to help. They routinely follow drs directions when it comes to medicine and care. The facility still looks new and is very nice. The food quality was low at first but has improved over time. On the corporate side, you are quickly reminded that this is a for-profit facility. Over his two years, there were several rate increases and his overall rate went up by 28% per month by the time he moved out. Would definitely recommend this facility if you have the need.

From the owner: Dominion Senior Living of Florence is a retirement community serving seniors living in Northern…read moreKentucky. It is conveniently located near Merchants Square. Dominion Senior Living of Florence features a courtyard with picnic areas, games, walking paths, and sensory gardens. Our two-story community offers 60 two-bedroom, one-bedroom, and studio apartments designed for senior residents.

My mother has been at this location for approx. 2 years which is her third and final stop starting…read morewith assisted living then to the next level skilled assistance and now at Florence Park a nursing facility. They do an excellent job with both the care and concern for our mother. They keep our family apprised with any issues and provide us with a level of comfort that anyone would expect for their mother. The staff is always helpful and appears genuinely concerned about all the residents. I wouldn't want her anywhere else. Thank you.

I worked at Florence Park for a while and I can tell you that most of the nurses are there for a…read morepaycheck and theres only 1 Medication Aide that knows what they are doing and he is excellent with the residents and good at his job. Management and office personnel are snobby and out for $! They are so short handed the residents suffer for that. The D.O.N fires the good employees d/t the fact she doesnt like them and keeps the mean ones because they "fit" her expectations. I wouldnt put my animal in this place, let alone a human being!

I just would like to say that Terri Jones who works for Jacob is amazing…read more Trying to navigate the senior care system and options for my mother this past summer would have been much harder and stressful for me and my family had we not have been recommended to use the NKY A Bridge to Better Living folks. Terri took our request and in short order had all the information she needed to help my dad and my family make a life changing decision for our mother. Professionals and so careing and efficient in what they did for us and others we now know. Terri you are amazing and thank you so much for what you have done to make this very stressful process a bit less so. I can not say in words how much these folks and this organization has done for us. I recommend them to any that need help working through the process of care for you older loved ones! Thank you Terri Jones for you kindness to my mom and our family!! Parker Barbour son of client Pat & Gene Barbour

From the owner: Bridge to Better Living specializes in helping Seniors transition to independent, assisted living,…read morememory care and long-term communities. Our philosophy of Placement with Passion® is unique and trusted, ensuring every placement matches the Senior's criteria and personality. Utilizing one-on-one personal communication and attention to Seniors, Bridge to Better Living begins by listening to the multiple needs of our Seniors and their families. We remove the stress from Seniors and their families by doing the groundwork and gathering the information necessary to choose the perfect placement. Bridge to Better Living considers many factors when finding the perfect placement for a Senior including medical needs, transportation, the distance from medical centers, and required medical care. Finances may also be a concern for some families. Bridge to Better Living evaluates the financial needs and resources of each Senior to help make well-informed decisions. Individual preferences socially and physically are important aspects adding to the Quality of Life when choosing a community.

We have two loved ones at Ivy Knoll, and they have been residents since 2016…read more We looked at many other places before deciding on Ivy Knoll. It provided the best value, but more importantly, the staff is excellent. From nursing to maintenance to dining to housekeeping, the staff there go above and beyond. They treat our family like family, and they have come to be extended family to us, and very important partners in care. We have the ultimate trust and respect for the staff, and that makes all the difference in the world when you are looking for someone to care for a loved one. We feel like our family members are very safe and loved there. In regard to recent events with Covid-19, the staff is diligent in following Ky State Rules and Regulations, and did an excellent job keeping the residents entertained while on state mandated "lockdown." We could not be happier having Ivy Knoll as our partner in care!

From the owner: The Ivy Knoll independent living facility offers open-concept apartment living with personal care…read moreand assisted living services like all-inclusive health assistance, personal grooming, dressing, med reminders, and laundry. Our retirement home offers plenty of weekly programs and activities for residents to partake in.

They leave you in restroom for over an hour! When hit call button takes longer than 15 min!…read moreBeautiful building with ugly attitude people working here! State needs to look into this facility! When someone you care about and staff not helping! Will say the rehab lady has been wonderful and lets you do your daily tasks with understanding!

From the time that I stepped into Emerald Trace for short term rehabilitation, I was made to feel…read morewelcome and at home. The staff was exceptionally kind throughout my stay. I received very good care while I was there and it felt like staff was truly invested in providing the best care possible. If you or your loved one are looking for quality care given by skilled, caring staff, I would highly recommend that you check out Emerald Trace.

I would highly recommend Boonespring Boone County Rehabilitation for any loved one. My mom was…read morebrought in with a broken shoulder and was treated with the best care. She had rehab -both physical and occupational every day for at least an hour. The therapist really made her work - but in a good way. They were very patient and kind. The nurses and staff were always available to help my mom and to answer any questions from family members. All the staff was very kind and patient - from bringing her meals, to showers, to making her feel comfortable. She had her own room that was always clean. The facility is very comfortable - with places for visitors to sit and talk to staff or patient, away from room. Very, very clean - always someone cleaning equipment and floors. I am sorry Marcille that you had such a different experience.

Thus place a very bad place do not take your love ones there. My mom went in walking needed little…read morerehab came out in wheel chair can't walk now. My mom was there for 6weeks no rehab left her sit in wheelchair whole time also got bed sores bad bad bad bad place. This place get a zero review. My mom fell hit her teeth they r lose no on called me. They just want your money. Bad PLACE

Beware! They will over assess your loved one to get them in the door, even if they truly cannot…read moreprovide the level of care you need. Then, they will not refund your money when they show that they can't provide that care. My dad stayed there for 10 days and it was a very poor experience. In his 10 days, he received a shower one time, on the 9th day - despite repeated discussion with the nursing director. His groin was severely inflamed due to this lack of care. His room was constantly a mess that we had to clean up or it would not have gotten done. On the 10th day, he fell out of bed and was sent to the hospital. We took this time to move his stuff out of the room and find some place better suited to care for him. Not saying this facility is not right for some, but it definitely was not right for my dad. We were told that they could provide the level of care he needed, but they failed to follow through on that commitment. One of the staff even got into a verbal argument with my sister over his care. When things went south, the staff, including directors were unresponsive and very slow to respond to our inquiries. If your loved one needs a higher level of care and supervision, this is probably not the place for them.

I worked here for close to a year the place from all appearances looks nice and staff personally…read moreare hard working people who management treats like crap. It's slowly turning into a nursing home and the patients who just need assistance can't get the proper care. They are on a 2013 pay scale and if you work over 40 hours they steal and take them off your check. They deleted Google reviews so hopefully this can't be deleted and people see who they really are .I wouldn't recommend working there or staying until new management takes over! If I could leave 0 stars I would!

my sister and i placed my nephew here after his mother passed away, this place did not take very…read moregood care of him and recently allowed him to sign himself out to move to Wisconsin with a stranger and did not notify his family. They stated he is cognitive and can make his own decisions. My nephew has Cerebral palsy and is confined to a wheel chair, he can't eat, drink or even dress himself. This is not a good place, and i would not recommend anyone sending their family members here.

I was transitioned to Villaspring after I shattered my hip and had a hip replacement (this was…read moreimmediately following a stroke with hospital stay and rehab). Most of the staff was very apathetic (especially the night staff). I was almost given the wrong medication a few times. Fortunately for me, I know my medication very well. I have severe anxiety. My panic attacks were commonly ignored. One night, I cried and borderline screamed the entire night (I didn't sleep). The nurse ignored me, even though she could have talked me down or given me a Xanax, which I am prescribed. It was my first night there, and I was scared. I went to a different rehab facility (Encompass) after my stroke, and had very few panic attacks. The staff was always able to talk me down. Some nights, I waited as long as an hour to use the restroom. I had alarms on my bed (pretty standard). I eventually started setting off my alarm after 20 minutes, so the staff would come in and I could use the restroom. I am not a difficult patient. I never had problems like these anywhere else (hospital, other rehab). Don't send your family or yourself here! It was terrible.

To the Administration Team at Villa Springs of Erlanger,I am writing to formally recognize four…read moreoutstanding members of your care team. Today is my first visit with my mother, and the level of service she is receiving has stood out immensely.First, I want to commend three of your aides: Janelle, Z, and Sadie. My mother Ms Bonnie is currently dealing with an upset stomach, requiring frequent changes. These three young ladies have been coming back and forth to her room continuously. They are remarkably gentle, compassionate, and professional in getting her cleaned up and fresh.Second, I want to recognize her speech therapist, Heather (affectionately known there as "Hot Dog"). Heather has been incredibly caring and helpful during meal times. She has been closely monitoring my mother to ensure she can swallow her food safely, while working hard to identify her best needs and figure out the exact eating level plan she should be on.In this field, a lot of places do not provide this level of care, but these four individuals truly stand out. I want to ensure their hard work is formally recognized by management and placed in their personnel files. They are an absolute credit to your facility.While I know that this is still very early in her stay, I am praying for continued success here at your establishment.Sincerely,Leslie P