We've had a premier relationship with Wells Fargo for 20 years, and they seemed eager to provide a…read moreReFi to us. But with a thought towards a better rate, we also called Times Square Mortgage at the recommendation of our Realtor. The result was illuminating. TSM got the initial package into underwriting before Wells Fargo even called us back! What a joke, eh? But TSM is not just fast; everything went smoothly with explanatory communications and clear expectation setting. It should be noted, as well, that the loan itself was funded nearly 10 days before our (seemingly impossible) deadline. We haven't often come across this sort of competent and excellence, which is especially satisfying with such an important financial transaction. Great rates, excellent follow-through, and highly recommended.

Town Square Mortgage was recommended by our realtor. We were put under a short close window and…read morethey assured us they would keep us informed and could do the close without delays or penalties. Jeff the owner talks a good game and seems nice but politely blames you for his empty promises ( not calling, having other call who don't know anything, changing of fees, etc.). He went as far as to say he was waiting to see if we had any questions on the day of close and we just got the paperwork and hadn't had anyone review it after it was wrong ( trying to charge is another $1800 in buy down fees ). It had not been in any prior paperwork. To top it off the closing fees and paperwork was totally different than disclosed earlier and no one had reached out to review or let us know there was changes. Again some of it was incorrect and had to be changed the day of close.

I came in to get a renters policy. I already knew what I wanted so I let them know that. Rachel was…read moremy agent. She was quick and to the point and very friendly. She didn't try and upsell me or push anything I didn't want. That's important to me bc nothing makes me more annoyed than when someone offers me something I don't want and make it very clear. Tony seems to be the agency owner and he was very polite and friendly. So I had to get the renters policy bc where I live they require it. I had goofed and forgot to tell them to put my complex down as insured interest. So I called and had them fix it. Tony was nice enough to personally go drop off the papers that my complex needed. The level of customer service at this agency is amazing. I would highly recommend anyone looking for auto, home/renters insurance to come here. They go above and beyond to make sure the customer is happy.

I've worked with Mutual Mortgage several times, and each time they go above and beyond to find the…read moreright loan for my situation. It's not just about numbers with them - they really take the time to understand your needs and explain all the options in a way that's easy to understand. You never feel like just another client; they make you feel like they genuinely care about your financial goals and well-being. The whole team has a heart for helping people, and it shows in everything they do. Whether you're buying your first home or navigating a more complicated refinance, I couldn't recommend Mutual Mortgage enough for anyone looking for a team that's in it with you every step of the way.

I do NOT recommend this mortgage company, I am only having a 1 star because it makes you. We…read moreuploaded multiple tax documents, paystubs, bank statements, etc for our loan officer Shella to take a week to go through. When she finally got back to us, she told us they can't approve our loan, & she would need to do further investigation. To top this all off, Shella who is the loan officer, doesn't even know how to speak on a phone, she sounded like she had no clue what she was talking about. I've never heard so many "umm's" on a professional phone call before! She proceeded to tell us that we would not be able to get approved anywhere else. An hour later we got an approval from a different mortgage company and lived happy ever after.

Dustin Schwartz was a pleasure to work with. It was my first time applying for a home loan and he…read moremade me feel comfortable with the whole process. His ability to explain the loan process in simple terms was extremely helpful. Dustin answered all my e-mails and calls in a timely manner and never once made me feel silly for asking a question. He was extremely professional and went above and beyond to make me feel at ease. Because of my experience with Dustin on my home loan I have decided to move all of my bank accounts to Bank of Texas. I would recommend Bank Of Texas and Dustin Schwartz to anyone who is looking for a Bank to trust with their accounts.

From Marlene: WORST EXPERIENCE EVER! Do not trust this…read morecompany with such a big decision in your life! We were promised a 30 day close and 24 hours before closing, after having received pre-approval, preliminary closing documents and multiple promises we were told that "it wasn't going to happen" unless we increased our down payment (already at 25%)! We were told that our specific underwriter was very picky! We had to restart our process with a different lender and closed in 12 days! That's not all! After we pulled our application they called back and said "just kidding" they had given our file to a different underwriter and we were good to go now! How can an individual within a company have the ability to approve or disapprove based on personal bias! Do they not follow the same policies and procedures? They hounded us for 72 hours with phone calls, texts and emails saying that they could guarantee our close ( something they couldn't do in the first 30 days). The lending officer actually called the sellers agent and told them that they cleared us to close and that we pulled our application! UNETHICAL!!! Also, we payed up front for our appraisal and when our new agent called them to share that information, they refused, quoting some loophole...we had to pay for another one! They also refused to refund our $400 rate lock fee saying that since we withdrew our application, it was forfeited! There's more! My husband made the mistake of telling them that the new lender was giving us a better deal and they revised their contract to match it, trying to get us to stay on with them. My husband actually talked with some sort of supervisor at the company and said he was very nasty once he realized we were terminating. Save yourself time, money and heartache...DO NOT USE THIS COMPANY!

Great experience with D&H Lending and Drew Foster. He took care of us from start to finish. Got us…read morethe rate we were expecting and managed to meet our tight closing timeframe!