I have turned in my large collection of knives over the course of several weeks. They were…read morereturned approximately 6 days after turning them in. The knives were dull--I cook everyday thus they need attention. They are beautifully sharp now. Price is set length of edge. $5-8 quite reasonable. Definitely worth the price.

I have taken my knives to Al's for several years (I love to cook), and always got them back in a…read moreweek or sooner, nice and sharp, the good ones and the cheap ones. If his store was wiped out by the recent fire, I hope he will come to the Farmer's Markets and I will encourage people to take their knives to him. Hoping for the best,

A new family has taken over the store. The results are most excellent!! Customer service has…read morereturned (a welcoming experience felt by all). Stop by and see for yourself.

I've taken my chainsaw chains in to have sharpened and minor repairs done to my Stihl chainsaw…read more This summer I had a couple repairs on my Stihl that kept me from cutting up 20+ dead trees that my woodcutter took down. Unfortunately it was a hot dry summer so restrictions on cutting wood left my trees on the ground most of the summer. I took my Stihl chainsaw in to Crater Chain Saw to be repaired again and they said a week it'd be ready. It was the end of September already, I was super frustrated since I hadn't been able to cut and talked to the owners son if I couldn't please please get it in 2 days. I got a call two days later saying my chainsaw was repaired and I could pick it up. I was there asap, so very happy and extremely grateful that they put me in front of alot of professional loggers. Great people and I will definitely keep coming back to Crater Chain Saw!!!

I am writing to formally document my dissatisfaction with the service (or lack thereof) provided…read morefor my Yard Machine lawnmower and rototiller over the past 2.5 weeks. ​I brought these machines in with a clear diagnosis: a sheared woodruff key on the mower affecting the timing. Despite this, I was told after 18 days of silence that parts were "unavailable." Specifically, I was told a blade and carburetor for a Yard Machine could not be sourced. As these are some of the most common OEM parts in the industry, this claim is factually incorrect and suggests a failure to even attempt the repair. ​Furthermore, I was told that I had been contacted previously, which is false. When I asked for clarification on these points, the staff was dismissive and rude. ​Most concerning is the safety oversight: upon getting the mower back, the spark plug fell out of the cylinder head while I was mowing. It was clearly removed for inspection and never reinstalled or tightened. Returning equipment in an unsafe, vibrating condition is a massive liability. ​I am not seeking a refund as no money was exchanged, but I wanted to ensure this experience was documented in your records. I will be sharing these facts with the local community to ensure others are aware of these safety and communication lapses.

Nothing but good to say about Andy and his quality workmanship. Have purchased two refurbished…read moremowers from him that have lasted for years. Easy to talk to. Nice guy, great service.

Great little gunsmith, quick turnaround, prices are fair, great quality and in general just a…read morepleasant person to talk with....

Fast and reliable service. The guys are very knowledgeable. Very competitive pricing. Would…read morerecommend to anyone.

Lewis will help you work through problems and usually has the replacement parts and if not will get…read moreit for you in a timely manner

i just bought the best weed eater from them I ever used. I am a small person and not strong, and…read moreKelly offered to order a weed eater without obligation so I could hold it use it and decide if I wanted to keep it. it is light, powerful and so easy to string.thank you so much!

The guys at Outlaw take every step to make sure the job is done right! I simply could not be…read morehappier with the job they completed for me as it far exceeded my expectations! A big Thank You to everyone at the shop!

These guys are great! Got my wheels done in satin black, looks perfect. Looks perfect on my subie…read more 100% would recommend Outlaw.

Had a small batch of hats embroidered. Fast service and good selection. Price seemed reasonable…read more We had our own file of the logo already so there was no setup fee which was great!

Another place wanted $40 just to setup and another $10-20 for the work they had to send out. Jacob…read morehad it done in 1 hr for $20. Thanks for the quick, inexpensive work. I highly recommend them.

Wow is all I can say. I placed an order online with store pick up in Bend and Rayna called me from…read morethe Medford store to let me know what kind of time frame to expect the fabric to arrive in Bend. When I called to order more fabric she was super helpful. I wish she worked in Bend :-)

I can't really speak to the actual shop in Medford, but more people should be like Grant. He…read moreinstalled our central vacuum system in our home. He was very accommodating to our schedule and just a good old fashioned hard worker. Very polite, friendly and got the job done. He went the extra mile when it came to customer service and satisfaction. My wife and I are very pleased. I would highly recommend his service/business to anyone. Not to mention the central vac is a gamechanger and totally worth the investment. I'll never go back and don't know how I went so long without one haha.