Another shout-out for Aaron and Cara. Brought in my neglected 5 hp fire pump that would not start…read more Got a call two days later that some cleaning and a $15 part would remedy the situation. Gave them the OK and picket it up Friday. $50 total ($15 part plus the $35 inspection fee). Got an oil change included. Good folks here. Give them a try. I think you will be pleased.

Stopped at a local well known saw and mower repair shop and was told they couldn't help replace a…read morebroken exhaust on a pressure washer. If they could find something it would likely be $80 to $100 for the part and would have to order it. Having done business with Aaron (Grants Pass Power Equipment Repair) in the past I gave his shop a try on an off chance he might have something or an idea how to fix it. I should have gone to Aaron first stop!!! He looked a couple part numbers up and said hold on a second. Shortly after he returned with a new exhaust that was almost an identical match. As he thought about what he should charge he sold it to me for $20!! As I tried to explain I had no problem paying more because I knew what it had to be worth, he said no $20 was fine. I stopped trying to argue the amount and paid. Thanking him very much for always coming through when I needed a repair or like this a hard to find part and an AWESOME and beyond a great price!!!!! Thank you Aaron!!!!!!!

Outstanding customer service and knowledgeable techs-we will use them anytime to help fix our old…read moreKubota tractor

I had my skid steer destroyed by a fire in the middle of a big job. The owner of Central equipment…read moregave me an almost new machine and let me run it for a MONTH for free while the insurance got sorted out. Then they sent me home with a new machine at a really good price. These guys saved my bacon and I hadn't even purchased the original skid steer from them. Big shout out to Andrew and Garret, cant thank these guys enough and I'm a lifetime customer from here on out. God bless you guys. Jeremy

I am writing to formally document my dissatisfaction with the service (or lack thereof) provided…read morefor my Yard Machine lawnmower and rototiller over the past 2.5 weeks. ​I brought these machines in with a clear diagnosis: a sheared woodruff key on the mower affecting the timing. Despite this, I was told after 18 days of silence that parts were "unavailable." Specifically, I was told a blade and carburetor for a Yard Machine could not be sourced. As these are some of the most common OEM parts in the industry, this claim is factually incorrect and suggests a failure to even attempt the repair. ​Furthermore, I was told that I had been contacted previously, which is false. When I asked for clarification on these points, the staff was dismissive and rude. ​Most concerning is the safety oversight: upon getting the mower back, the spark plug fell out of the cylinder head while I was mowing. It was clearly removed for inspection and never reinstalled or tightened. Returning equipment in an unsafe, vibrating condition is a massive liability. ​I am not seeking a refund as no money was exchanged, but I wanted to ensure this experience was documented in your records. I will be sharing these facts with the local community to ensure others are aware of these safety and communication lapses.

Nothing but good to say about Andy and his quality workmanship. Have purchased two refurbished…read moremowers from him that have lasted for years. Easy to talk to. Nice guy, great service.

Came in for a second time to try and get help in ordering blinds and blinds for our slider, not one…read moreavailable employee to assist. The ones we spoke to two had no clue how to help.

Great to see that all of the Covid rules are being followed here. They offer sanitizer for the…read morecarts and your hands. This was my first trip to Diamond so when I walked in I was greeted and asked if they could help me. What a clean and friendly store, I was looking for plumbing parts for a project. The super friendly gal who greeted me walked me down to the isle where the plumbing supplies were and ask what I was looking for, I was looking for a 1 1/4 threaded pvc cap, she pointed and told me I would find it in that general area, sure enough there it was , I thanked her for the outstanding service and she told me that that was just normal. This store offered plants, building supplies, all the things that you would find at the big box stores , only they were focused on customer service. It paid off, I will be shopping here in the future when the need arises, highly recommended

My 95-year old mother-in-law needed "something" in her closet to give her a lower bar to hang her…read moreclothes. I went to Fields, and talked with Caleb and his team. In between customers, we picked up the parts. I had come down from Salem, with absolutely NO TOOLS. He said he could help me "between customers." if I could be patient, and I was!.:-). He and his team were so helpful. Returning this to my mother-in-law, she LOVED it and wanted TWO! Thank you SO MUCH Caleb and your team for making my mother-in-law so happy! Five stars are NOT ENOUGH for your customer service!

Everything you would hope to find in a home and garden store…read more Everything you would hope to find in a commercial home and garden store too! Fantastic customer service (try finding that at Home Despot), very fair prices and it bears calling out again, the yard and woodlot tool and supply area is fantastic!

Awesome company! I made some wrong choices on my purchase of…read morerock and they made it so easy in working with me to correct my mistakes. The workers were very helpful and I would definitely recommend this company for any of your rock landscaping needs!!!

Great product selection, easy to navigate outdoor landscaping supplies, seeing the variety of…read moremerchandise. Great quality definitely return for repeat business.

Wow is all I can say. I placed an order online with store pick up in Bend and Rayna called me from…read morethe Medford store to let me know what kind of time frame to expect the fabric to arrive in Bend. When I called to order more fabric she was super helpful. I wish she worked in Bend :-)

I can't really speak to the actual shop in Medford, but more people should be like Grant. He…read moreinstalled our central vacuum system in our home. He was very accommodating to our schedule and just a good old fashioned hard worker. Very polite, friendly and got the job done. He went the extra mile when it came to customer service and satisfaction. My wife and I are very pleased. I would highly recommend his service/business to anyone. Not to mention the central vac is a gamechanger and totally worth the investment. I'll never go back and don't know how I went so long without one haha.

Great selection for a small country hardware store. The owners are friendly and connected to the…read morecommunity.

I forgot to order a gift for my sister in law's Birthday. I'm in California and called the store…read more They helped me "pick out" some plants and a card, signed the card and delivered it and the gift. It's hard to find service like that anymore. Great response and they delivered the gift the same day. Everytine I'm in Oregon I stop there.