I am writing to formally document my dissatisfaction with the service (or lack thereof) provided…read morefor my Yard Machine lawnmower and rototiller over the past 2.5 weeks. ​I brought these machines in with a clear diagnosis: a sheared woodruff key on the mower affecting the timing. Despite this, I was told after 18 days of silence that parts were "unavailable." Specifically, I was told a blade and carburetor for a Yard Machine could not be sourced. As these are some of the most common OEM parts in the industry, this claim is factually incorrect and suggests a failure to even attempt the repair. ​Furthermore, I was told that I had been contacted previously, which is false. When I asked for clarification on these points, the staff was dismissive and rude. ​Most concerning is the safety oversight: upon getting the mower back, the spark plug fell out of the cylinder head while I was mowing. It was clearly removed for inspection and never reinstalled or tightened. Returning equipment in an unsafe, vibrating condition is a massive liability. ​I am not seeking a refund as no money was exchanged, but I wanted to ensure this experience was documented in your records. I will be sharing these facts with the local community to ensure others are aware of these safety and communication lapses.

Nothing but good to say about Andy and his quality workmanship. Have purchased two refurbished…read moremowers from him that have lasted for years. Easy to talk to. Nice guy, great service.

Outstanding customer service and knowledgeable techs-we will use them anytime to help fix our old…read moreKubota tractor

I had my skid steer destroyed by a fire in the middle of a big job. The owner of Central equipment…read moregave me an almost new machine and let me run it for a MONTH for free while the insurance got sorted out. Then they sent me home with a new machine at a really good price. These guys saved my bacon and I hadn't even purchased the original skid steer from them. Big shout out to Andrew and Garret, cant thank these guys enough and I'm a lifetime customer from here on out. God bless you guys. Jeremy

Just moved into the area I needed a bigger lawnmower to handle larger field. I was looking around…read moresome big box stores in Grants Pass but decided to swing in to Dave's in Cave Junction. Boy was I glad I did that. It was some of the nicest customer service. I met the owner, Dave, who is just incredibly helpful and talking me through all the different components gave me a little test drive demonstration. Showed me a lot of the ins and outs in order to make sure I don't snap belts and just good solid advice. You never would've gotten that kind of professional courtesy from the big box stores. Plus machine had a great warranty and was solid customer service nearby. Just really nice salt of the earth people. I'm positive mowing these fields is going to be very peaceful experience. Thanks Dave!

Liz and Dave and the team are amazing. New to the area and Liz's recommendations on equipment and…read moretheir experience were very needed. Great tech's show-how was very helpful.

We rented a sod cutter today. Sean was helpful, friendly and reasonable about the return time. The…read moremachine worked great! It was a good experience!

The trencher machine was in excellent condition. Staff was prompt and friendly. The price was right…read morefor me. The building is neat and tidy. I had no problems at all and I value having such a convenient place to rent tools that I would never be in a position to purchase.

Stopped at a local well known saw and mower repair shop and was told they couldn't help replace a…read morebroken exhaust on a pressure washer. If they could find something it would likely be $80 to $100 for the part and would have to order it. Having done business with Aaron (Grants Pass Power Equipment Repair) in the past I gave his shop a try on an off chance he might have something or an idea how to fix it. I should have gone to Aaron first stop!!! He looked a couple part numbers up and said hold on a second. Shortly after he returned with a new exhaust that was almost an identical match. As he thought about what he should charge he sold it to me for $20!! As I tried to explain I had no problem paying more because I knew what it had to be worth, he said no $20 was fine. I stopped trying to argue the amount and paid. Thanking him very much for always coming through when I needed a repair or like this a hard to find part and an AWESOME and beyond a great price!!!!! Thank you Aaron!!!!!!!

Another shout-out for Aaron and Cara. Brought in my neglected 5 hp fire pump that would not start…read more Got a call two days later that some cleaning and a $15 part would remedy the situation. Gave them the OK and picket it up Friday. $50 total ($15 part plus the $35 inspection fee). Got an oil change included. Good folks here. Give them a try. I think you will be pleased.

Boy, the reviews for this place are all over the map. My experience was a good one. Bought a new…read moreriding lawnmower. Robert in sales was friendly and easy to work with. The mower was ready when he said it would be. He even loaded it and tied it down for me. I'm sorry for anyone who's had a bad experience, but I can recommend these guys without reservation and will happily do business with them again should the opportunity arise.

Paper Machinery hooked me up with a new skid steer, and let me tell you, this thing is…read morelife-changing. I mean, who doesn't want a machine that lets you dig, lift, and crush stuff like you're starring in your own construction reality show? It's basically the Swiss Army knife of heavy equipment, and now I'm wondering how I ever survived without it. The staff? Total pros. They didn't try to upsell me on some unnecessary bells and whistles I'd never use (I'm looking at you, cup holders for "hydration"). They helped me pick out the perfect model, and I was out of there faster than you can say, "Let's move some dirt!" Since I brought it home, the skid steer's been pulling its weight--literally. Need a tree stump removed? Boom, gone. A pile of gravel moved? Consider it handled. Feeling stressed? Hop in, spin around a few times, and suddenly life's not so bad. Who needs therapy when you've got a skid steer? Long story short, if you need equipment that makes you feel like a construction superhero, Paper Machinery is the place to go. Seriously, don't sleep on this. Go get your own skid steer--you'll thank me later.

Great service, good prices and easy to actually to a live person the phone. All in all it made the…read moretrailer rental easy!

We had a situation where we needed a boom lift right away - BULLET made it happen. The staff was…read moreamazing, the delivery driver was super cool and friendly. If you ever need to rent a piece of equipment - I HIGHLY recommend Bullet as a PREMIUM choice!

I can't say enough about how awesome this place is. It's a family owned and run business. Which I…read morelove ! And everyone there is so kind and helpful. This is my second time renting from them and I'm now a customer for life. They just continue to be great to rent from. Sidebar, a tree guy wanted around $1500 dollars to do what I did for $300. And I did my uncles yard and another friend's as well. Definitely worth the $. Thank you Graddys

Great customer service, I loved how fast they were when loading and how fast they answered the…read morephone near closing time. They stayed open for us because we were running late. Love this place , would recommend