Sherri Park was the first apartment complex I ever moved too and I am so blessed for the experience…read moreI had there. The people are great and the residence is clean and always well maintained. Cherie is also such a great person and is always very helpful and caring. She truly made this place a joy to live. - Nate

I lived in Sherri Park for almost 3 years and loved every moment. I always felt safe, absolutely…read morelove the location -- you can shop Beachwood and/or Legacy, plus it's right off the highway. The property manager has the right name, Sherri (it's actually Cheri) she makes you feel like you are part of Sherri Park family. When I gave my notice to vacate the management sent me a lovely "goodbye letter" -- I have never received a letter from a landowner when moving out and I have lived in a few apartments, this one by far is the best! The only reason I moved was because of my work.

I have lived here for 3 years now, going on my 4th year. Moved in in June 2014, moving out June…read more2018 due to relocation to another state. Moving here after graduate school, this is the first apartment I've moved into that was so clean on move-in day, fresh carpets and everything, that I didn't feel the need to clean obsessively. The price is a bit high but you get what you pay for. The location is superb and super safe, the laundry machines are great (front-loading, high efficiency, and they recently got updated this year). I live in a 2-bedroom 2 bath high rise and I love my apartment and its view. The leasing office staff and head of the maintenance staff have always been awesome, always very nice and always striving to be helpful and understanding. Maintenance issues get looked at promptly. I have been frustrated with the competency of the maintenance staff, but my problems eventually got taken care of and they do seem to be getting better. Again the head of maintenance (the lady who answers calls, Debbie) is very receptive to feedback and definitely listens. Overall I am quite happy with my experience here and do recommend these apartments.

Unfortunately the good girls in that leasing office have left... Now you are stuck with the…read moreextremely bad deteriorating day after day management! Be aware that they never return back deposit, they never confess their mal management or mistakes. The leasing office now has the worst employees ever, they sell well,but later on complete apathy! It's enough to to say that the AC was broke for the first half of the summer and they didn't care at all, they just tell you it's what it is, deal with it or even you can hit your head on a wall. Their current manager is pathetic he is always not their and the girls have no autonomy on solving problems. They are too expensive too, if you like the location try to find an apartment nearby... You will definitely regret dealing with them.

DO NOT, I REPEAT DO NOT MOVE INTO THIS COMPLEX!!!! WORSE MISTAKE I'VE EVER MADE!!! It's definitely…read moregiving section 8! Trash stays at the entrance. Okay so I'm in building 4. I should have never moved from my house to this complex! The luxury advertising tricked me! Please don't be fooled! The noise upstairs is unbearable! Office does absolutely nothing. Forget the fact that I haven't had a good night's rest for months due to the upstairs neighbors!! The office says suck it up! 1, 2, 3, 4, 5, 6, 7 a.m. constant noise. Do they ever sleep? A younger maintenance guy came and set in my Apt. & was also appalled at the noise. Still no results from management or corporate! The corporate office aka Samantha should be non existent, she does absolutely NOTHING!!! ISSUE 2... One of the criteria of moving in, is one has to have renters insurance. I've had it since day one and have uploaded it. It was approved then disapproved. Talked to lady in office to tell her my rent was more than it should have been due to added cost of Four Seasons adding on a charge for no insurance. She told me no worries. I told her I could provide proof, because I had paid the total yr. off. She said just pay your regular rent. I'll take care of it. Only to find the next month same issue. I asked were they going to still take the $70 off that she told me not to worry about another lady in the office tells me no, your responsible for the additional charges. I'm furious....the money means nothing, it's the principle. If she told me she'd take care of it why didn't she? February 2024 same issue. This time I call my insurance put every one on threeway to straighten out the matter. Long story long....I've offered to bring my declaration page as well to the front office. They said it was good enough being my State Farm agent was on the threeway. The front office talks to my insurance company to assure everything was corrected..... Front office calls me and says it's taken care, only to find out this month March 1, 2024 I'm overcharged again, therfore it wasn't taken care of. At this point this is 3 months straight. I call Corporate, Samantha from the regional office. She tells me that the interest wasn't put on my insurance papers submitted. Which the month prior it was, because I submitted it myself. So that I'm responsible for the payment of having no insurance. I'm pissed because I have insurance. Why would the lady in the office have my State farm rep fax over paperwork, assure me & my State Farm Representative everything was good to go??? If it lacked an interest, she was on the phone with the state farm agent & could have easily told her, maam the interest is missing. Now once again charged a late fee once again amongst other charges? So again, I'm charged Four Seasons insurance although I've paid my own renter's insurance up for a whole year. Does it ever end? I told the lady from corporate that I was going to leave a review. She said go ahead. People that conduct business to beat people out of money never have any good luck! GOD DON'T LIKE UGLY!!! FOUR SEASONS & THERE STAFF ARE BOTH UGLY AND VERY UNPROFESSIONAL!!! This experience has been unbearable. I want out of my lease. The extra charges AND the noiseful pestilence upstairs. It's one thing for a neighbor to live above me and to make normal noise. It's another for a neighbor to steal my peace. The stomping all night long is both unbelievable & unbearable. It's a NIGHTMARE when you work hard as I do daily, & can't come home and get any relief or peace, on top of that be overcharged for insurance that you have paid in full!! I had more to say about other issues , but have exceeded my limit! DO NOT MOVE HERE!!! You'll be very disappointed! Luxury my A**!

The place was just OK. Rented there for 6 years. The management has refused to refund mandatory…read moresecurity deposit. No good reason provided. If this is also done to others I would suspect organized effort to appropriate others funds.

Now we've been told to empty our storage closets; no explanation and told to put everything back in…read moreour apartments. Carpet still filthy. No response to any service requests. Leaving asap.

DO NOT LIVE HERE -Filthy and disgusting upkeep of common…read moreareas -Zero upkeep of garbage. -Site now requires tenants to leave full garbage cans in apartment hallways to be be picked up by garbage vendor. -No way to call to speak to a human being for any issues, concerns or questions. -Serious health and safety issues abound. -Lack of any real effort to remediate tenant issues or concerns. -Law suits now in place due to conditions and lack of property management for the entire site. -FedEx/UPS packages are stolen consistently. -lobby areas have not been professionally cleaned in 7 years.

Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there…read morefirst to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job.

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the…read moreproject. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days

Same as the rest of the the comments this place is HORRIBLE…read more.. The Elevators NEVER work , the parking lot is FULL of TRASH . I have come across everything from broken glass to a crack pipe.. Nobody cleans up after them self , kids run around unsupervised even ride their bikes in the hallways ... Hard pass , NEVER AGAIN

I currently live here. When we had our last cold front, (Dec of 2022) the heat was turn down low…read moreenough as to not freeze the pipes. Management did not communicate to us that this was going to happen. Many of us were not prepared for this. There is bug infestation as well. I told the front office. They had an exterminator come in. I was at work when they came by. (Feb 1) That friday (Feb 3) My apartment was burglarized. They stole my tools, Xbox, a suitcase, and loose change. Made a police report. That following monday (Feb 6) My apartment was burglarized again. They were in apartment around 10 am. (Got a text message from my internet provider.) Made sure my door was locked. (I was at work) I found hand prints by the window and a painted stick (see picture). Made a police report again. I had my lock changed monday. Management did not communicate that there was a burglary that happened. None of my neighbors are aware what happened to me. Not accusing management just stating my experience as of current. UPDATE: This is an update. It has been over a month since I was burglarized. Management has not reached out to me. All they did was tell me I had the wrong address on the insurance. They didn't speak to me. Just left a letter on my door. I was going through my stuff I found "Universal Mail box Lock". The same type of lock that is used in our mail room. (See picture below.) I was speaking to one of my neighbors the other day, She mention that there was some one at her door trying to get in. When she heard that she asked who was there. The person had left with out saying anything. There is no cameras facing any apartment doors. Two weeks ago, the building was surrounded by police officers with guns drawn. Management never told us why they were here. I feel unsafe living here. I am nervous all the time that someone is going to come in to my place again. Management does not care about our safety. My opinion would NOT MOVE HERE!

Place gets worse and worse. The apartment used to be decent 20 years ago but have not been updated…read moresince. Rude front staff and horrible parking. The only pluses are dog friendly and the location.

Good luck surviving a winter here. I have never seen or experienced snowplowing this poor. The…read moreconditions here are not only sad but dangerous. Drive in some of the lots after a moderate snow and you will see first hand. Plower spends at most ten minutes in our lot. Angles the plow toward the vehicles instead of away,leaving every car with foot high snow to navigate thru. NEVER ONCE have they returned during daytime hours,when parking lots are mostly empty,to plow parking spaces. Pavement is regularly coated in a sheet of ice. Many elderly residents in our area. I slipped and fell last week injuring my back. Not easy bringing in groceries or taking out trash to the dumpster which are usually overfilled. Not possible to safely have older family members over to visit. Dozens of visitors and current residents have complained about the lackluster conditions here at tha village at mayfield apartments. Sidewalks are rarely shoveled and salted before 8:00a.m. Best to bring ice skates, shovels, and your own salt living here. Be prepared to shovel your vehicle out after every snowfall.

As my first experience leasing an apartment, it was a smooth and accessible process. I went in not…read moreknowing what to expect, but all my apprehensions were forgotten from the service aline. Every interaction, either in person or on the phone, was always accommodating, attentive, and enjoyable.

Pros: Convenience, shopping, pool, schools, local parks, leasing staff…read more Cons: Inefficient when it comes to mail notifications and removing that notification when packages are picked up; maintenance staff is not large enough to handle requests within 24 hours. Repair of plumbing problems is definitely an area where expertise is lacking. There must be immense pressure on property managers here, because to an individual, those who have been promoted from within to property manager seem to have become dourer. (The property manager here manages two properties.) Probably best to handle matters (if possible) below the property manager level. There are (what turn out to be) too many false fire alarms. If you are annoyed by ambulance traffic, this is not the place for you being so close to Cleveland Clinic-Hillcrest. The landscaping company that addresses snow removal is slow to respond, leaving unacceptable amounts of snow in the driveway and parking lots during the winter, making it difficult for those who are elderly or use walkers. Geese are a problem in the spring, both in terms of numbers and aggression. I see no effort to abate the problem, so care is needed to not be dive-bombed from March to June. Rents ARE too high, but hey, this is Mayfield Heights and everything is more expensive here.

I have never experienced such horrible management and people. We had visible mold in our apartment,…read moreand they just painted over it. What they didn't know is the third entity they asked to do this - the owners daughter went to school with my son. He told me what was going on and the shady ways this company cuts corners. They treat their residents like animals, and if you complain they just won't renew your lease opposed to fixing the actual problem. I would highly suggest people not choose to live under this company. All they care about is money. They do not care if your family is unsafe. They do not care. Do not rent with them.

The saff that cleans the lobby and laundry rooms does a brilliant job at keeping everything clean…read moreJoe themaintenance man