Beautiful store and huge flooring selection. Only go if you have a huge job. You must go there first to get a quote; will not come to your home until you meet with them at the store. It appeared that they are not really interested in your business if you have a small project. Customer service needs improvement but it is probably better if you have a huge job. read more

I had used Marshall for my duplex I have. He is very reliable and keeps you up to date with the project. He had helped me with the flooring I needed. He is very friendly and knows what he is doing. Which is rare now a days read more

They have amazing commercials I hear regularly. I wish they were closer to me so I could shop there. read more

A terrific experience! Ryan and the Marshall team were a pleasure to work with. Huge showroom with a ton of selection. Affordable prices. Installation was quick and easy. We noticed a few areas that needed to be touched up after installation and they sent someone out that day. Would not hesitate to hire again. A+ experience. read more

We have used Marshall Carpet on 3 separate occasions for carpet installation and they have always had an excellent product and done an excellent job. Recently our basement flooded and we were scheduled to have them come out to replace our damaged carpet. Unfortunately we had a Covid exposure and were placed on quarantine. I called to let them know not to come. They were so kind and Joyce called to move other clients around so they could come out and install a week later when it was safe for all, instead of having us wait an additional month or two. I cannot say enough good things about this company. read more

Had carpet installed in our family room a couple weeks ago. Installers did a great job and were friendly. They all wore masks the entire time. They even vacuumed the carpet before they left. Matt, the salesman we worked with was great. Very attentive and responsive. He was a pleasure to work with. I would recommend them to anyone. read more

Matt and everyone we worked with were very knowledgeable and professional. We love our master bedroom carpet and the whole process was convenient at an affordable price. read more

I can say first hand that Marshall Carpet One has quality products. I bought wood floor for my entire first floor from Ryan at Marshall a couple years ago. I needed something durable since it was a high traffic area in my home. Ryan spent a lot of time listening to my needs and then educating me on my options. Here I am now 2 years and several parties later with a floor that looks just as good as it did on day one. Thanks to everyone at Marshall Carpet One. Especially Ryan. read more

We just had Marshall Carpet One install new floors for our entire first floor and part of our 2nd floor and our experience was great! We had both hard surface and carpet installed. They took the time to explain the difference between the various hard floor options. We selected samples to take home. After a few days of moving the samples from room to room, we selected samples that both my husband and I loved. We did have some questions about how best to manage some areas of our home. Marshall Carpet one had someone come to our home, listened to our concerns and provide us with options that best fit our lifestyle. Once the order was placed, Marshalls Carpet One scheduled both our installs (hard surface and carpet) in a timely manner that worked with our schedules. The installers Marshall Carpet sent to our home were a pleasure. They arrived on time, they were professional, and they did a great job. An unexpected challenge was discovered when our old kitchen floor was pulled up. The installer called the owner, and a resolution was quickly identified. It was clear Marshalls Carpet One was committed to making sure our install was flawless. Upon completion, both teams of installers walked through the house with us so we could review their work and address any concerns. Everything was perfect. Thank you Marshall Carpet One! read more

Stopped into the Marshall One showroom when I was in town visiting my boyfriend. Even though I wasn't planning on buying anything that day (mostly because of logistics), Matt was incredibly helpful and knowledgeable in helping me find exactly what I wanted for my apartment back in NYC. He assured me that it wouldn't be a problem to get a rug delivered to me back home. Sure enough, 2 days later, the rug was delivered just as promised and is AWESOME. I'd definitely recommend Marshall to anyone in the market for flooring. read more

I think that they are ultimate magicians at this company. They give the illusion of service. Their goods are poor quality. My carpet did not last a year and it was $167.00 a square yard. No pet, no kids, well maintained home! After I sent an e-mail, they sent a biased party to my home to say that this is the way carpet behaves. BUNK.... Installation failed and the carpet is not tacked down at the door. No reply to request for service. CAVEAT EMPTOR read more

Marshall Carpet has one of the best selections in NEO. In addition, they have the best installers I've ever used. The customer service was extremely bad. After measuring, they ordered an extra 2 rooms of carpet (one piece 12'x10' and another 12'x11') and wouldn't take the remnant pieces back. As a result, it cost me $2000 more than if I had gone with someone else. read more

I have bought materials from this company before. Very good selection and the sales people were very knowledgeable.

We had approximately 1,300 sq ft of engineered hardwood installed on our first floor. The installers were great. Arrived on time. Very professional and worked hard to clean up after each day for the 4 days of installation (with the exception of their cigarette butts thrown into our lawn and flower beds). The flooring itself is beautiful. All that being said, it is unfortunate that we have had zero contact from our salesperson. After receiving the quote, and then receiving quotes from others, we decided to come back into the store to place an order. Our salesperson was not there at the time, so another representative took our order. Since then, we have heard nothing from her or Marshalls customer service with the exception of calling to ensure that our final payment was in the mail. Apparently $20k+ of flooring is not enough to warrant a follow-up call ensuring satisfaction or to take any questions about the product care and maintenance. read more

The customer service and installers at Marshall Carpet are excellent, which is why I have worked with them for years! Cindy is attentive and responsive to designer and client needs. Eddie and crew did an excellent job on our latest install. The client was thrilled at their attention to detail and timely completion of the project! read more

I was moving from Cleveland to NYC and needed two rugs for my apartment. I stopped into Marshall Carpet One to browse their rugs and see if they could ship to NY. They had a huge selection and said shipping was not an issue. Steve was great and helped me pick out a beautiful Karastan rug for my living room and a fun shag rug for my bedroom. I didn't need anything besides rugs, but their showroom was huge and looked like it could accommodate almost anything flooring related. read more

Marshall Carpet was recommended to me and I'm happy I used their service! The process from start to finish was good service and a great value. I walked into the store being a first time carpet buyer with a budget and they recommended several affordable and quality styles. There was a vast variety to choose from and the associates guided me from price, durability, stain resistance, and easy to vacuum up dog hair. I am happy with my purchase and you will be too! I was also pleased to find out they are a local, family owned company which is important to me. read more

I was blown away when I saw how huge the area rug section of the store was. They must have had 1000 rugs in stock. Several different sizes and price points. They even let you borrow rugs for a few days to see how they look in my home. The design staff was very helpful. I shopped for rugs in Chicago before I moved here and the prices at Marshall's were much better It is very comforting to know that such a store exists for people moving to Cleveland read more

I ABSOLUTELY recommend Marshall Carpet One and Rug Gallery! The gentleman who helped my grandmother were so kind and thorough. They truly did an amazing job fixing her carpet. Job well done :) read more

Excellent customer service number 1 and great prices on the most beautiful area rugs from India..thanks so much Steve for all your help..and will be getting our tiles and carpet from them also...and you are greeted by Omar which is the owners black lab... read more

I can not say enough to truly express how grateful I am for this company. I am a teacher and needed help obtaining a story time rug at a decent price for my low income preschool and the owner and workers at Marshall Carpet couldn't have been more helpful and generous in finding me an inexpensive rug that will last, even with 15 four year olds running all over it all the time. Thank you Marshall Carpet!! We could never have done this without you!! read more

Terrible customer service. Missed commitments on install of carpet. We pulled out old carpet and moved all furniture in preparation for a next morning install. Called at 3pm the day before an 8am install and told sorry we can't do your job until Saturday due to unforeseen issues on a previous job. My house is in complete disarray for a holiday weekend and the commitment to my job was missed. I will use another company for the rest of my flooring. read more

Absolutely wonderful customer service! Matt has been so expeditious and accommodating from the beginning. We will definitely use them for any future flooring needs. read more

Was visiting Cleveland to get my son moved into his new home. He needed a few area rugs and one room of carpet. I found Marshall Carpet One and the service and advice I received was incredible. I found exactly what I was looking for at amazing prices The staff made it a very enjoyable experience read more

Bought vinyl planks for a floor installation. When I went to the store to pick up the planks 2 boxes were damaged and inside a couple of planks were damaged also. They told me to take the boxes home and they took pictures and told me that they will file for warranty and let me know when the replacement planks will come in. No phone call or anything for 2 months. When I went to the store to find out about my issue 2 managers asked me if I have finished the floor installation and if there is a problem or not because they think I should just take the loss for the damaged parts and they did not follow up with the manufacturer for warranty. They think no matter who damaged the boxes the customer should take the loss and shut up about it. Will never return for anything to this store. Did purchase before and always the same attitude about damaged things the customer should pay for them because the store can not even if they deliver the damaged parts. Nice people until you pay and then bye bye they DO NOT CARE. read more

I purchased two rugs, and some laminate flooring from them. I had a very good experience there. Knowledgeable salesmen and good customer service. I'll go back again when I need more rugs and flooring. read more

I own a local Custom Home building company and have worked with Marshall Carpet for more than 20 years. They are a fantastic partner, provide excellent pricing, and are the best in the industry at standing behind their work. No one else in the market comes close. read more

beware of hidden shipping fees!! this store does not stock anything and the resulting "destination" charges are significant! the staff there was rude and unwilling to help and could have cared less about my customer satisfaction. i am so frustrated at this point that i will be reporting them to the better business bureau. read more

I have remodeled two homes and used Marshall Carpet One for all our flooring. Matt was great at helping us pick out flooring for all rooms. He also worked around our schedule for installation. I would definitely recommend Marshall Carpet One to anyone who is in the market for flooring! read more

My Mom needed new wall to wall carpet for her main living areas. She wanted to go to a family run business with emphasis on quality and the customer. We landed at Marshall Carpet who has a long family history in the east Cleveland area and felt as soon as we were greeted we were immediately in the right place. Ryan, one of the owners, educated us on the carpets and showed us many price points explaining the advantages and disadvantages of the choices. No pressure, just education. He worked with our time constraints on the order and installation and followed through with phone calls and e-mails and gave us a very thorough proposal and a fair price. From start to finish the whole experience was professional with emphasis on the customer. My Mom was thrilled that she found a store with old fashion values, and I agree but add that the selection and service was outstanding! If there was more than five stars they would get it! read more