Hands down one of the best service experiences I have ever had! Our central air quit working Wednesday evening. Living in the area 9 years we had never had the need for heating/air repair. Unfortunately Colony was not my first call I made. I called a business I had driven by and was close to our house which I thought would equate to quick service. They did come same day and broke the news our unit needed replaced, however they didn't think they'd be able replace it until Monday and they'd email me a quote sometime in the afternoon. With temps in the 90s we were not looking forward to not having air over weekend. My husband had a coworker recommend Colony. I called after 1pm to see if they by any chance could look at unit the next day because I knew same day service since it was already 1pm would be unlikely. Appointment scheduled for Friday. I got a call back at 3pm they had a tech running a head of schedule and could they come today yet! Tech confirmed that unit needed replaced and we'd get an estimate tomorrow. Steve called me at 730 this morning and gave me a quote that honestly was so reasonable I had to ask 3 times to make sure I heard him correctly. When I asked when the install could be done, he said today, we want to make sure you have air for the warm weekend coming up". By 930 I had Marty onsite for install who was friendly and told me everything he was going to do. By the time I had air going again this afternoon I still hadn't received my quote from the first company I started with. Colony exceeded my expectations and I highly recommend their service! read more

Colony, was, by far one of the best companies I've worked with. I called and got ahold of a project manager who met with me and took time to explain things in terms I could understand. What I liked the most about the first meetup was he was giving us tips. I could tell he was not pushing anything. Its hard to find a person/company that had genuine care for their customers. The Project manager even put up with my calls with questions. So, we decided to go with Colony. The expertise and help we got from the manager helped tremendously. At this point, after a couple bids, I had to go with Colony. They Arrived on time, worked with us while we were there. The installation team were high quality. I say this because they walked us through every step of the installation and ensured we knew everything that was being done. They installation experts were clean (Honestly, no trace of any dirt or dust left behind). You can tell they have been on many jobs, and do it very well. Our family has a new Furnace and A/C, and from start to finish put my Level of effort at minimum. After the installation, because of the project manager and installation team, we have a wonderful HVAC system. Worth every cent. Its hard to find quality like this. The best part is the project manager follows up with you to check to make sure everything went well, and if we have any questions. This was a great experience. Thank you Colony. read more

I am VERY impressed with the whole team at Colony! Their entire process from start to finish showed me that they truly care about their customers. They were not the cheapest, but they weren't the most expensive either. I believe that they gave us sound advice throughout. They actually advised us to go with a slightly smaller system, but we felt that it was important to have the extra cooling capacity. We have not been disappointed! We opted for a Trane variable speed system (both heat and A/C). I'm guessing that the installation was above average in terms of difficulty. (Our house is weird.) But, the installation team were total troopers and they were very conscientious and respectful. We have had the new system for about a month. On the hot days, the compressor has run all the way up to 100% of capacity. But on cooler days, it runs a much lower speeds. I am quite certain that it is already saving us money! It is SUPER QUIET! Most of the time, we can't even hear it running because the fan also runs at less than 100%. But, even when the fan runs at full speed, it is so much quieter than our previous system. Most importantly, our house is finally cool! It does a great job of maintaining temperature. All this is due to the fantastic team at Colony. We wouldn't hesitate to use them again! read more

Recently I had the opportunity to have Jerry, Service Tech at Colony Heating, explain a new IWave-R air scrubber. I had previously had an ultra violet air purifier which was not working and required a bulb replacement every two year. I encountered a problem with the insertion of the replacement filter media and the wire connecting it to the furnace. I had inserted the media in the frame and shorted out the fuse. After hearing about the IWave-R, I decided to install the unit as it required no annual maintenance. The unit has been install for approximately two weeks and I believe it has produced positive results. I suffer from multiple allergies and asthma. Since the installation, I have noticed the quality of the air in my house is better, odors do not seem to linger in the air, and the amount of dust has significantly diminished. My allergy symptoms have lessened. I believe the IWave-R was worth the expense for the improvement of the air and the positive improvement of my allergy and asthma symptoms. Grace Sparling read more

I recently called Colony to have my furnace checked for winter. They had installed it when the home was built 30 yrs ago. The young man that responded was prompt and efficient. As he worked, I asked about rebates I'd heard about. He explained what he knew and suggested I contact the office for more details. In a couple days one of their sales staff called to give us an estimate. Long story short.... today they installed our new Trane High Efficiency Furnace & Air Conditioner. 2 installers with years of experience and one "trainee" arrived about 7:30 and were finished by 2. They cleaned up after themselves. Never spoke a harsh word to each other. Often seemed to know what the other was thinking should be done next. I feel very confident I will get years of good service from my Trane and Colony Heating. Thanks to Marty, John & Brett for a job well done. Oct. 2018: Since this review I have had some issues with my furnace. I am glad to report they were taken care of, if not promptly at least correctly. oldbuck read more

Colony has been our choice for several years but after recently having air conditioning and a fireplace insert installed in our "new" 100 year old home I felt I needed to write a review. Steve, who was in charge of our job was so easy to work with and in touch throughout the entire job. When we had challenges he addressed them immediately and made sure the job was done to our (and apparently their) high standards. I would highly recommend the company as I felt their work was excellent and when it wasn't to our standards it was immediately dealt with while making us feel comfortable. In particular, our service provider Marty is an exceptional worker and communicator, he was able to provide the high level of quality work that we were looking for. read more

Colony has provided my HVAC and fireplace products and services for over 20 years. I didn't realize they had a plumbing department. Yesterday Sam B from Colony diagnosed the problem within 3 minutes of arriving! Two other plumbers - different companies - had looked at it over the weekend and couldn't figure it out. Sam was friendly, pleasant, efficient, careful, respectful, thorough... and obviously knows plumbing! He helped me problem solve and provided some great suggestions. Young men like Sam are rare. This young man is the kind of employee who keeps customers coming back. Colony is fortunate to have him. I will now always call Colony for my plumbing needs - because of my experience with Sam. Kudos to Sam and to Colony! read more

I called Colony to come out and give us a quote on a new furnace and converting our wood burning fireplace to a gas unit. Steve, their salesperson, was great to work with, explaining everything that would have to be done and giving me prices in a very reasonable time frame. We decided to get the new furnace installed shortly afterwards. Nate and Payton were prompt and completed the job two hours ahead of the time quoted. Nate clearly walked me through everything I'd need to know about the new furnace and told me things to look for. This company is professional and very well run. I would highly recommend them for anyone who needs any HVAC work done on their house. read more

Colony is the BEST!!! I have used Colony Heating & Air Services for Several years on multiple projects. In 08 my flooded home needed new furnace, duct work and water heater. During the worst possible disaster in Cedar Rapids History, Colony did not hesitate to come to my home and get it all done! Thanks to Steve Thatcher and the service Fellas my home was up in running long before my neighbors. My Second home, I had colony install a gas fireplace, PJ did an excellent job putting in the stone mantel and Colony installed my new Train Air and Rudd water heater, Again Quality, affordability and "On Spot" Every time!! Thanks Colony! read more

The service was great. Nate made sure to wear booties over his shoes and protected my carpet with a tarp. He replaced the blower and spent a good amount of time cleaning the fireplace and checking everything. He also let me know of an additional feature that is available if desired (a dimmer switch to control the blower). We've already called them again to come do the cleaning/maintenance check on another fireplace since this one looks so good now. Since they are coming back, we are also adding the dimmer switches so I'm glad he had mentioned that option. read more

I have used Colony at all 3 of my houses for years and have never had a problem. Always on time, very friendly and I have never had a complaint about the work. They have always taken the time to educate and make suggestions but let me decide after getting all of the information. Always clean up after they are done and even moved a plant that was in the way of the AC unit without any damage. I have no complaints and plan to continue calling them for my HVAC and plumbing. Thanks guys! read more

This company & it's staff are AWESOME! I have been with them for 22 years & have always been there when needed! Had my preventive maintenance with them the whole time & when I lost my A/C at a very inconvenience time, they were there to fix it till I could get a new one put in. Everyone is very knowledgeable great to work with. I want to thank PJ Kalb for getting me a bid at a decent price in a very short time and he is always there to help me with any questions. HIGHLY RECOMMEND! read more

Had routine annual fall check-up completed at our home recently along with an investment property. We've used Joe S. for years now as he's always been timely, courteous, considerate, clean, professional and knowledgeable about our equipment. He's offered suggestions on how to improve efficiencies and has been forthright on managing our equipment. We feel confident that the routine maintenance performed will insure another worry free winter without concerns of equipment failure. read more

Marlene H For 30 years, our family has been a customer of Colony Heating & Air Conditioning. Their customer service, knowledge of heating and air conditioning and personnel is outstanding. It is truly my pleasure to recommend Colony Heating & Air Conditioning to my friends, neighbors and anyone who is looking for a company they to take care of their heating and air conditioning needs. They are the folks you can TRUST! read more

our AC unit went out when we went over 90 degrees in September and contacted Colony Heating and Cooling who came over promptly to get us by unit a new AC unit was installed. In a few day a new AC Unit was installed and extremely please with the professsional work that was completed. The consideration on not making a mess is wonderful and highly use them any time we have an issue. Jim B read more

Called Colony for quote on AC & furnace. Steve came out right away and reviewed what I needed for my home and gave me options. When ordered, they came out in just a couple weeks to install. Marty and Andrew were very professional and friendly. Talked with Amy at the office. Everyone was so helpful, just like a family! Thank you Colony hearing & air! read more

I have had great experiences with Colony Plumbing, Heating and Air Conditioning for over 30 years! From the office staff to the technicians to the installers - everyone has been professional and curious of my home and pets. I have received other estimates on my equipment and Colony has always been competitively priced. Thank you Colony Heating! read more

We just had to replace our air conditioning coil and the outside a/c unit and the job was scheduled within 4 days. The two techs were both friendly and professional. We have personally never had a problem with Colony. They do yearly furnace and a/c inspections for us and always seem fair and reasonable whenever we need anything done. read more

Had Colony Plumbing, Heating and Air Conditioning out to do some service work on my furnace. They were fast, efficient, friendly and affordable. They also worked on my water heater and repaired it after finding a bad anode rod. Will call colony again with any heating, cooling or plumbing problems. read more