My vehicle had $15,000 in damage. Needless to say, the damage was extensive. When CDE was…read morefinished, my vehicle looked brand new. I would use them again.

Great business. Less than 1 day to repair my car. Very friendly and helpful staff. Even washed and…read morecleaned out my car! (Totally unexpected but so very appreciated after a long winter!) Definitely recommend them.

Tom & Ed's has great customer service. They were very thorough and did a great job!…read more I would definitely use them again.

Tom and Ed's did a great job repairing our car! Looks brand new and the customer service was great.read more

Great service and very friendly.. they accurate with their scheduling with drop off and pick up…read moretimes and dates... called me with updates and had me come in to check their work in phases.. I would highly recommend them for body and paint work ...

No stars. Aweful. Took my car in from a deer collision. While I requested OEM parts, they used…read moreafter market parts and after 4 months I had to take my car elsewhere to be repainted as all the paint peeled. Also did not re attach a shroud under the vehicle.

I would NOT recommend Gerber Collision & Glass in Portage, IN. My insurance recommended this shop…read morefor me to get all my work done at, and I sincerely regret going through with this particular shop. This was my first time being in an accident as well as ever taking my vehicle to a collision shop and they made my experience absolutely terrible! I've had nothing but issues, work that was not complete, attitude and miscommunication with them. When I dropped off my vehicle on Thursday, August 10th 2023 I was told by the estimator that all of my work would take up to 5 business days, so I anticipated on my car being finished by the end of the following week. 5 business days later, I received a phone call from the company I was renting a vehicle through, saying that the rental car needs to be dropped off back to them by 5pm or I will be charged. So I immediately looked at the link to see the status of my vehicle and it still showed that it was still getting worked on. So I called Gerber and asked the receptionist who answered, when my vehicle will be ready since it's been 5 days. The receptionist who was a woman, responded very rude replying, " I called you yesterday and I told you that your car MAY be done in five days, I NEVER told you an exact day for sure when it will be done on." I told the receptionist that she had never called me and she said yes she did, so I left it at that. I then asked her, what I was supposed to do if my vehicle is not ready yet, and the 5 days are up, and how the rental company wants me to return the vehicle back today by 5pm. She told me she would "try" getting in contact with the rental place, but also stated how that is not her issue, that it is an issue between my insurance company and Enterprise (the rental company) that I need to take it up with them. I said okay, and asked her if she by chance knew when my vehicle may be ready so I have an idea of when i will need to pick it up. The woman responded, " Okay, we have our hands full here, it's not just you, we have a lot of vehicles getting worked on so I cannot tell you an exact day, but we will call you when it is ready." I understood that my car was not the only car being worked on at the shop, but I would have liked to have been treated like a paying customer. If I am paying for a service, I would like to be respected kindly. The receptionist had very poor customer service skills and was very sarcastic and rude. She treated me like my vehicle situation was a problem. So after that phone call, I then had to contact my insurance company myself for almost 1 whole day trying to figure out if they can give the shop more days to work on my vehicle and making sure I was able to have my rental longer. My insurance company finally contacted me letting me know that they were going to give me 4 more days for my vehicle to be worked on. They also told me that they will not be giving me any more extended days, for a 5 day job. They were frustrated as well with the situation. The next day, I finally received a phone call from Gerber and they stated how there was a mistake on their end, and that they have been giving me the wrong information about my vehicle the whole time. Apparently, there was an exact same vehicle as mine and they were giving me there information instead. This was such an inconvenience. I now had to wait even longer for my car to get done. 9 days my car was at the shop. I then had to make arrangements to leave work to drop off my car, since it was 4 days later than when it was supposed to be ready. All of this back and fourth communication wasted so much of my time. But that's not all! The day I finally picked up my vehicle when it was finished, I noticed when I got home that I was missing my car logo on my rim, on the side where my work was done at. I immediately called Gerber and told them that I had a missing piece. They apologized and told me that I can take it in any time but they are going to order the piece first and call me when it is ready. I never received the phone call. I had to call a week later to see if my piece was ready, and it was ready. Again, I had to inconvenienced my whole day and leave work early to go take my car in again, so they can fixfix something that they did not finish. Even though it only took them a few minutes to put the logo on, it was still frustrating and it was just the principle of me having to go out of my way to take back my vehicle again, that was not finished. The fact that I dealt with all this hassle, miscommunication, a rude receptionist, and work not being done, makes me never want to recommend this place to anybody, especially if you have a job because the amount of time being wasted and back-and-forth and leaving your job early is not okay. I wish I had taken my money and business else where.

I had a wonderful experience with Gerber Collision. My son was in a car accident that left his…read morepassenger side and front damaged. They were able to make the car look brand new again. They have great customer service. The price was around the same as Kia would have charged. We highly recommend!

My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her…read moreto come in to the shop to approve the work before the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about not needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior.

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

My car was involved in a fender bender and I couldn't be more satisfied in the job Joe and Chris…read moredid. My car looked brand new again and the paint job was beautiful! Once the part was in it took two days to fix! Was super excited to have my car back quickly. I would highly recommend South End Body Shop for any repairs. Yvette F.

I can't imagine the review by Meg S. was talking about the same body shop. I have been bringing my…read morebody work to South End Body Shop in Merrillville, IN. for many years and have NEVER been disappointed. The repairs were always done when promised and to my complete satisfaction. I've never had to come back after a repair because something "wasn't right." I live in the next town so they are a little out of my way, but Bob and his sons are honest and I know I can count on them to do the job right the first time. I will always take my business to South End!