I would NOT recommend Gerber Collision & Glass in Portage, IN. My insurance recommended this shop for me to get all my work done at, and I sincerely regret going through with this particular shop. This was my first time being in an accident as well as ever taking my vehicle to a collision shop and they made my experience absolutely terrible! I've had nothing but issues, work that was not complete, attitude and miscommunication with them. When I dropped off my vehicle on Thursday, August 10th 2023 I was told by the estimator that all of my work would take up to 5 business days, so I anticipated on my car being finished by the end of the following week. 5 business days later, I received a phone call from the company I was renting a vehicle through, saying that the rental car needs to be dropped off back to them by 5pm or I will be charged. So I immediately looked at the link to see the status of my vehicle and it still showed that it was still getting worked on. So I called Gerber and asked the receptionist who answered, when my vehicle will be ready since it's been 5 days. The receptionist who was a woman, responded very rude replying, " I called you yesterday and I told you that your car MAY be done in five days, I NEVER told you an exact day for sure when it will be done on." I told the receptionist that she had never called me and she said yes she did, so I left it at that. I then asked her, what I was supposed to do if my vehicle is not ready yet, and the 5 days are up, and how the rental company wants me to return the vehicle back today by 5pm. She told me she would "try" getting in contact with the rental place, but also stated how that is not her issue, that it is an issue between my insurance company and Enterprise (the rental company) that I need to take it up with them. I said okay, and asked her if she by chance knew when my vehicle may be ready so I have an idea of when i will need to pick it up. The woman responded, " Okay, we have our hands full here, it's not just you, we have a lot of vehicles getting worked on so I cannot tell you an exact day, but we will call you when it is ready." I understood that my car was not the only car being worked on at the shop, but I would have liked to have been treated like a paying customer. If I am paying for a service, I would like to be respected kindly. The receptionist had very poor customer service skills and was very sarcastic and rude. She treated me like my vehicle situation was a problem. So after that phone call, I then had to contact my insurance company myself for almost 1 whole day trying to figure out if they can give the shop more days to work on my vehicle and making sure I was able to have my rental longer. My insurance company finally contacted me letting me know that they were going to give me 4 more days for my vehicle to be worked on. They also told me that they will not be giving me any more extended days, for a 5 day job. They were frustrated as well with the situation. The next day, I finally received a phone call from Gerber and they stated how there was a mistake on their end, and that they have been giving me the wrong information about my vehicle the whole time. Apparently, there was an exact same vehicle as mine and they were giving me there information instead. This was such an inconvenience. I now had to wait even longer for my car to get done. 9 days my car was at the shop. I then had to make arrangements to leave work to drop off my car, since it was 4 days later than when it was supposed to be ready. All of this back and fourth communication wasted so much of my time. But that's not all! The day I finally picked up my vehicle when it was finished, I noticed when I got home that I was missing my car logo on my rim, on the side where my work was done at. I immediately called Gerber and told them that I had a missing piece. They apologized and told me that I can take it in any time but they are going to order the piece first and call me when it is ready. I never received the phone call. I had to call a week later to see if my piece was ready, and it was ready. Again, I had to inconvenienced my whole day and leave work early to go take my car in again, so they can fixfix something that they did not finish. Even though it only took them a few minutes to put the logo on, it was still frustrating and it was just the principle of me having to go out of my way to take back my vehicle again, that was not finished. The fact that I dealt with all this hassle, miscommunication, a rude receptionist, and work not being done, makes me never want to recommend this place to anybody, especially if you have a job because the amount of time being wasted and back-and-forth and leaving your job early is not okay. I wish I had taken my money and business else where. read more

I had a wonderful experience with Gerber Collision. My son was in a car accident that left his passenger side and front damaged. They were able to make the car look brand new again. They have great customer service. The price was around the same as Kia would have charged. We highly recommend! read more

This place is unbelievable in customer service I highly recommend them. Kevin is fantastic with his customer service. Quality workmanship!!!

I would like to preface this by saying I'm a nurse and customer service is very important in any job. Plus this is the first time in my life I've actually complained about a company on Yelp. On June 30 2014 I sent their service center a request online for a windshield replacement and the email confirmation states "You will receive a phone call by a representative to confirm availability and price, prior to your requested service appointment". That means to me that "I will probably receive a call the next day confirming that I indeed scheduled a service request and these would be the earliest times I could get it done". WRONG after waiting all day and not receiving a phone call I called them and was told no joke "That we didn't call you today because we didn't have an appointment slot for you today". Really so I am suppose to sit here and wait until a slot opens on another day, which I am unaware of what day that could be, drive around with a broken windshield illegally and then when you do call drop everything and run in there? The answer is no "They should have called and spoke with me the next day in regards to getting in for replacement. I then said ok schedule me for after 3 pm on July 2, 2014 instead "No problem we can do that your service member will call you to confirm your appointment". Then I go to work the next day and 3pm comes no call confirming, 330 no call confirming at which point I decide to call. The lady at service center states "Oh he has you still on his schedule and will get it done today I'll call him just to be sure". I reply "Yes that would be great". Five minutes goes by I get a call from my Technician "Hey I called you and left a message and since you didn't call back I left". I was so mad "I was like are you $@#$ing kidding me I had service via cell phone how were you able to get through so quick this time?????". The tech replies "Well the service center just told me you called" I reply "Did you dial the wrong number?". "Yes I may have". Now I am furious and still would like to schedule an appointment. The man states "Sorry we can't do it until MONDAY AFTERNOON". Are you people serious????? Now you have an irate customer who has given you three chances and is more then understanding with your poor service the next step would be to offer for a service member to come out to my house and do it for a discounted price, but did they NO. They said "We are sorry". Tell that to my insurance agent when I have to explain water damage to my truck. I WOULD NEVER EVER recommend this place to anyone very very poor customer service Phil read more