Hey fans, you know either they have it or they don't; unfortunately Caliber Collision of Portage…read moredoes not have it. I just had one of the worst customer service experiences of my life. I dropped the car off for a relatively minor dent costing over $8000; I was in shock. The insurance company was not gonna pay for that so I picked up the car drove across the street when my battery died. The AAA said there was hardly any battery life and I was lucky to get it started when I did. I went to have the car washed and the car matt in the front driver side was missing though it was there when I dropped the car off. I called the front desk of caliber and unfortunately all I got was backtalk from the woman that answers the phone, she kept talking over me and really did not have great customer service. A lot of you know I teach customer service to Fortune 500 companies all over the United States and unfortunately this organization has zero. I highly recommend you run away from this company.

I had an accident about a couple weeks ago and I took my car to caliber collision. They were very…read morekind and professional. let me know everything they were doing to the car. I pick up my car and the car look like new . T hey did a really good job. Thank you Caliber.

I would NOT recommend Gerber Collision & Glass in Portage, IN. My insurance recommended this shop…read morefor me to get all my work done at, and I sincerely regret going through with this particular shop. This was my first time being in an accident as well as ever taking my vehicle to a collision shop and they made my experience absolutely terrible! I've had nothing but issues, work that was not complete, attitude and miscommunication with them. When I dropped off my vehicle on Thursday, August 10th 2023 I was told by the estimator that all of my work would take up to 5 business days, so I anticipated on my car being finished by the end of the following week. 5 business days later, I received a phone call from the company I was renting a vehicle through, saying that the rental car needs to be dropped off back to them by 5pm or I will be charged. So I immediately looked at the link to see the status of my vehicle and it still showed that it was still getting worked on. So I called Gerber and asked the receptionist who answered, when my vehicle will be ready since it's been 5 days. The receptionist who was a woman, responded very rude replying, " I called you yesterday and I told you that your car MAY be done in five days, I NEVER told you an exact day for sure when it will be done on." I told the receptionist that she had never called me and she said yes she did, so I left it at that. I then asked her, what I was supposed to do if my vehicle is not ready yet, and the 5 days are up, and how the rental company wants me to return the vehicle back today by 5pm. She told me she would "try" getting in contact with the rental place, but also stated how that is not her issue, that it is an issue between my insurance company and Enterprise (the rental company) that I need to take it up with them. I said okay, and asked her if she by chance knew when my vehicle may be ready so I have an idea of when i will need to pick it up. The woman responded, " Okay, we have our hands full here, it's not just you, we have a lot of vehicles getting worked on so I cannot tell you an exact day, but we will call you when it is ready." I understood that my car was not the only car being worked on at the shop, but I would have liked to have been treated like a paying customer. If I am paying for a service, I would like to be respected kindly. The receptionist had very poor customer service skills and was very sarcastic and rude. She treated me like my vehicle situation was a problem. So after that phone call, I then had to contact my insurance company myself for almost 1 whole day trying to figure out if they can give the shop more days to work on my vehicle and making sure I was able to have my rental longer. My insurance company finally contacted me letting me know that they were going to give me 4 more days for my vehicle to be worked on. They also told me that they will not be giving me any more extended days, for a 5 day job. They were frustrated as well with the situation. The next day, I finally received a phone call from Gerber and they stated how there was a mistake on their end, and that they have been giving me the wrong information about my vehicle the whole time. Apparently, there was an exact same vehicle as mine and they were giving me there information instead. This was such an inconvenience. I now had to wait even longer for my car to get done. 9 days my car was at the shop. I then had to make arrangements to leave work to drop off my car, since it was 4 days later than when it was supposed to be ready. All of this back and fourth communication wasted so much of my time. But that's not all! The day I finally picked up my vehicle when it was finished, I noticed when I got home that I was missing my car logo on my rim, on the side where my work was done at. I immediately called Gerber and told them that I had a missing piece. They apologized and told me that I can take it in any time but they are going to order the piece first and call me when it is ready. I never received the phone call. I had to call a week later to see if my piece was ready, and it was ready. Again, I had to inconvenienced my whole day and leave work early to go take my car in again, so they can fixfix something that they did not finish. Even though it only took them a few minutes to put the logo on, it was still frustrating and it was just the principle of me having to go out of my way to take back my vehicle again, that was not finished. The fact that I dealt with all this hassle, miscommunication, a rude receptionist, and work not being done, makes me never want to recommend this place to anybody, especially if you have a job because the amount of time being wasted and back-and-forth and leaving your job early is not okay. I wish I had taken my money and business else where.

I had a wonderful experience with Gerber Collision. My son was in a car accident that left his…read morepassenger side and front damaged. They were able to make the car look brand new again. They have great customer service. The price was around the same as Kia would have charged. We highly recommend!

I was treated like absolute crap from the get go. They broke several trim pieces in my vehicle …read more Door lock clips, window and lock button trim pieces. The uneven panels . List goes on and on. It's a old vehicle, but I took pride in what I do have and try to have it as nice as I can. That all being said, I noticed as well how others vehicles got repaired and they cleaned them to after a repair. Mine had dust all inside of it and on it and I mean caked with it. I was treated differently because I have a older vehicle so I didnt mean sh$# right? I paid you guys and I got way less than others did again because I wasn't anything or my vehicle . I definitely was so upset to begin with about the broken stuff in my vehicle and the huge mess of dust from sanding . I wouldn't take a bicycle to you and I promise I will never suggest you guys to my worst enemy .100%

I ran into a car that cut me off. Messed up the whole front passenger side corner of my car. A lot…read moreof the damage was underneath that you couldn't see. But now it looks like a brand new car. All new parts, and no second hand stuff. They were very patient and professional. Answering all my questions and concerns. Everything went great, and they did all the communications with the insurance company. Excellent work, in a clean environment. I literally have not one complaint!

They charged me over $4,700 dollars for the painting but after I picked up the car I just found out…read morethere was only one door I can open from the outside I had to return the car to them and asked them to fix it. Couple hours later they called and told me they couldn't repair it and I have to take to the car dealer to fix the problem!!

Will NEVER take another vehicle to this autobody shop again! They supposedly replaced, painted,…read moresealed our hood of our brand-new vehicle after someone did a hit and run in a parking lot. After only 6 weeks, there are multiple (minimum 15) chips in the hood and our experienced detailer said he is unable to buff the hood any longer due to there not being enough clear coat to protect the paint. We tried to return to allow them to correct this work and they refuse. I've had vehicles 5+ years that don't chip like that! They are claiming these chips are "normal". Very unprofessional. Unfortunately, we have learned the hard way, although I will be exploring our legal options.

The employees there are top notch who know whay they are doing. They fixed my Mercedes at a…read morereasonable cost. Very pleased with everything about Gerber.

I'm going to rate as I go through the process ... First…read morestep : Had a good experience so far ! Of the four people I had contact with at the shop , every one was friendly , courteous and helpful . So far they have went above and beyond . So I didn't have time to rate it step by step after all . But now that everything has been finished I will rate the whole process . We ran in to a few bumps in the road . Overall , there were things that went wrong that WERE in the companies control and one thing that was NOT within their control . My biggest gripe is I feel as though there was no final inspection from the technician and the management before the vehicle was returned to me on. Because if there had been, the problems would have been caught and it would have saved me frustration and time and them embarrassment and money. On the flip side management did go above and beyond to correct the problems .

My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her…read moreto come in to the shop to approve the work before the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about not needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior.

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.