Everything went well and was super easy. Our new carpets are lovely and so soft. Thanks Donavon!read more

Truly a terrible, frustrating experience. My POC (Allie) absolutely refused to give me pricing on…read moretile and bathroom flooring I had picked out (unless I met with her in person, I guess?). She indicated that no printed, emailed, or texted pricing info was permitted, per Murley's policy. (Although that wasn't the case when I was pricing flooring with them weeks earlier). When I came in on a Sat, I was informed that no one else could provide me with the requested pricing on tile b/c Allie was off that day. Just crazy. I had already put $500 down to hold pricing on my 2,000 sq ft house flooring with Murley's. But b/c of the hassle when trying to obtain tile pricing, I ended up going elsewhere that day so that I'd be ready to meet with my bathroom contractor on Sunday with actual materials costs. I got pricing on everything I wanted in about 20 min! And they even met Murley's price on flooring. Let's just say Murley's worked REALLY hard to lose my business. But they did it. I'll never go back. And I can't recommend them in good conscience to anyone else.

The quality of the work was great and a good value. The BEST part was the guys cleaned up before…read morethey left!

From the owner: Drab flooring can bring down your mood and make your interiors look outdated. When it's time to…read morefreshen things up, turn to Custom Floor Covering LLC for a new flooring installation. We work with a wide range of materials to help you find what works best for your residential or commercial property. Our priority is making sure you love your floors before we leave. Call 509-492-0541 now for a free estimate from our flooring contractors in Pasco, WA.

New year, new flooring! We bought beautiful new tile from Cost Less Carpet on Fowler, and it makes…read moremy heart happy when I see it every time I come home. The tile is strong as heavy objects have already been dropped on it without breaking. It's a very pretty tile imported from Spain. Many have thought it was wood based on looks and think it's amazing. Kim at Cost Less has many years of experience working with builders to match flooring designs, and she effortlessly helped me coordinate existing old tile with the new. I shopped all over Tri-Cities over several weeks, and nowhere had such great help with such competitive prices! We gave a budget and brought samples of our existing tile, and she did the rest. Kim rocks! A few years back, we had the same experience with a different gentleman there while buying the living room carpet. We always gain a ton of knowledge as well as great products from this company. Kyle, the owner, has amazing employees and a great stock of flooring options. Tile, LVP, carpet, laminate, wood, and even countertop options. If they don't have it, they'll get it. Walk in and ask for Kim or call ahead and schedule a time with her. My tile installer, Paul, was very meticulous, honest, and fair. I would hire him again without question. He installs tile, vinyl, laminate, hardwood, stone, and brick.

We went to the Cost Less Carpet on fowler st. Saturday the 7th the minute we walked in the door the…read morewoman behind the counter acted like we were a bother. We told her we were looking at carpet she said go thru that door it's back there so we went to look at the carpet asked for help and received none the one guy says you need a salesman we thought he was getting someone for us but he was too busy making his lunch so we left and won't be back.

Great place to buy. Kathy was very helpful in choosing our carpet and tile. She had a lot of…read morequality products to choose from. Everything from delivery to installation happened right on time. The best part of the whole thing was Moses Bettancourt, the installer. This guy does the best work I've ever seen. He turned a wavy concrete floor into a perfectly level tiled floor. He has fantastic attention to detail.

From the owner: Your one stop for flooring and countertop services. For more than 20 years, Tri-City Carpet has…read morebeen serving Pasco, Washington, and the greater Tri-Cities area. We are your expert carpet, flooring, and countertop dealer. In our showroom you will find hundreds of different flooring and surface materials at reasonable prices. Whether you are looking to add a back splash in your kitchen, or new carpet for your living room, Tri-City Carpet can help make your dream a reality. As a locally owned and operated dealer, we pride ourselves on providing top-notch customer service in flooring sales, installation, and repairs.

BUYER BEWARE! In 2022, because we had a good experience with carpet installation, we contracted…read morewith Great Floors Kennewick to remodel our two bathrooms. This work took over six months with many delays and re-dos. Now, only 3 years later, the shower floor is leaking. The subcontractor was Vadim Zolotnyuk, VZ Precise LLC. As soon as the damage was detected (June 2025), we contacted Great Floors and are advised they only provide a 1 year warranty. One year on a complete shower remodel? A shower should MANY MANY more years than this! The estimate to repair is more than $7,000 because the subcontractor also took the extra tile and of course it's discontinued. Our entire remodel cost well over $30,000. Customers should expect better treatment than this. DO NOT RECOMMEND.

We had LVP installed in our kitchen, breakfast room and family room. Our sales rep was very…read moreprofessional and knowledgeable without pressuring us. The installer did an excellent job. We had one small issue with the kitchen floor but the installation manager saw that everything was resolved to our satisfaction. Communication was excellent and we are extremely satisfied with our floors.

Absolutely horrible customer service. Gave my flooring contractor the run around for a week saying…read morethe flooring would be in the next day then the next then oh it's just delayed it's being delivered tomorrow. Meanwhile they literally had no idea where the product was, zero communication except lying on delivery dates. Own called me and took zero responsibility and never offered an apology never tried to correct the situation or their actions. Tried to blame me for the situation when they literally made phone calls in front of me unable to find the flooring. My contractor couldn't believe what was going on. Cancelled my order and went to Home flooring. Home flooring was amazing. Great customer service. They ordered the exact same flooring and even $200 cheaper than Luke's. I strongly suggest taking your business elsewhere if your considering Luke's Carpet. Absolutely unprofessional, they take zero responsibility, the owner has no customer service skills or tact with talking to people. Go check out Home flooring. They will take care of you and for. Better price.

Ken is top notch. He helped us with carpet samples to take home. The one we selected goes…read morebeautifully in our living room. He suggested we round the corners to help the area carpet lay flat. So glad we did. He also located a business friend who was coming our way and helped with the delivery. Definitely recommend Luke's for the vast selection, quality and customer service.

First time customer and I will definitely recommend this service to my neighbors and friends who…read moreneed carpet cleaning services. Communication was always prompt and easy. They were very careful and thorough, paying attention to details and protecting my home as they worked. Great value for the quality of work they performed -- we will use them again. Highly recommended!

This is a long overdue review. I had my carpets serviced by royal carpet care and was very…read moreimpressed by the professionalism and level of detail and care that was provided. The prices were extremely reasonable. I had an incredibly obnoxious stain that had been in my entry way since before I had moved in and he was able to get it out no problem! Very great service and quality!

Best carpet installer we've ever worked with. He communicated well, came on time and finished as…read morepromised. His installation was flawless. Dominique is a true professional.

Easy to work with, quick install, cleaned up, and was reasonably priced. 10/10 would totally…read morerecommend.