Absolutely horrible customer service and a very disappointing experience…read more During an energy audit, my hardwood floor was damaged. I also discovered that the technician moved my security camera from the window to a table without asking. This was captured on my security footage. When I raised these concerns with management, I felt they were dismissed. The manager told me he believed the technician's account over mine despite the video I provided. I also informed him that I intended to leave an online review. During our conversation, he responded by saying, "I'll sue you for defamation." And, " I can't wait to see everyone on Reddit laugh at you" That response made me question whether customers feel comfortable leaving honest negative reviews after receiving that kind of warning. Based on my experience, I cannot recommend this company. I encourage anyone hiring these contractors to have security cameras and to document the condition of their home before and after service. In my opinion, moving a customer's security camera without permission is a serious security concern. Xcel's website has a list of companies you should use I'll provide a list below. With only 140 reviews on google and 21 on yelp the business has been in business for 17 years he says. Yea a lot of people love your business

We purchased a new home in '21 and knew we wanted to do at least three things right off the bat: 1)…read moreinsulate the attic, 2) install solar, and 3) an EV charger. I was pleased to find that REenergizeCO did them all and were more than just an installer but on mission to increase energy efficiency. From start to finish communication was fantastic. They first did the insulation and we noticed a difference almost immediately. They also took care of submitting the Xcel rebate paperwork for it. The solar panels and EVSE came a bit later. Again, they took care of all the paperwork with Xcel. The system has been working without flaw since and saving us tons of money in this inflated energy cost environment. We had them out recently to detach and reset the panels for a roof replacement. They took the opportunity to slightly tweak the layout for better efficiency. Still the same commitment to quality!

Cooper installed our HVAC system about 9 years ago. We bought the annual maintenance agreement for…read morewhich we get a testing and cleaning of both heat and AC....Last week it was time of the AC test. Mario is a nice, polite and well versed serviceman. During the inspection he mentioned the capacitor was "reading low" and he recommended I replace it. I looked it up on google and it suggested the price of the part was about $25. Now mind you, I had no trip cost, as he was already on premises for the annual service. He quoted $500 and change. I was shocked and he then went to to say that I really should install a "Turbo Capacitor" and "UPGRADE THE ELECTRONICS. for a total cost of $702. Now look at this video on replacing the capacitor for $25 https://www.youtube.com/watch?v=BwdsAD019pk I challenged the number and asked him to cal the office. They confirmed that the price is fixed - I felt under the gun. He was already here, trip fare was paid so I figured to approve the install and challenge the number with the office. He then told me that the insulation was warn, so he needed to replace, not urgent, but needed. About 18" of foam insulation....price $209....FOR 18" of cheap, off the shelf insulation that probably costs under $1....and he was already at my place. After a lot of back and forth, he "threw in" the foam. I called the office and explained my shock at the price and was told they bill at $400/hr labor plus parts. Even with trhat exorbitant hourly rate, he hardly worked for 45 minutes to do all the work, so I asked for a breakdown of parts and labor. Was told they work on fixed pricing with no breakdown. I have been a satisfied customer and find their technicians to be able and polite. On their website I gave them a 4 star review thing I would be able to put some of this story but there was no such opportunity. I hate feeling that every time something needs repair, you have to guard against being taken advantage of. I thought I had a trusting relationship with them, and am disappointed to find out that is not the case.

I've been using Cooper since 2021. I went through Costco to purchase a new AC and they contract…read morewith Cooper. They were amazing when they did the install and I've been happy with their preventative maintenance services. I recently used them for a plumbing service and had Mirwais out to complete the job. It was a big job that took all day. Mirwais and Eric were professional and communicated everything they were doing throughout the day. Cooper has done right by me and I'm very happy with their services.

David and his team were exceptional. All were professional, nice, communicative and respectful…read more They did a great job and took care to clean up after they were done. My home already feels warmer. They walked me through costs, rebates available and helped me to apply for them. They even guarantee the rebate if they are confident you'll achieve it. I would highly recommend All Tucked Insulation.

We've worked with David twice now in different homes. He is honest, prompt and does great work. We…read morehad poor insulation and hot/cold issues for years in our 1970's house. It turned out there was hardly any insulation remaining after all those years, We got a quote and within a few days the work was done for a fair price. Thanks David and team, our home is much more comfortable now.

Super thorough audit. He caught things that I never would have thought about. Great explanations…read moreand very knowledgeable. I received my report in 2 days.

Cary is extremely professional and detailed. He provided us with a report within 48 hours. He took…read morethe time to review his findings with us and to top it all off he was instantly loved by our family dog. That to me is a true sign of a good person.

Responded quickly and handled all the Xcel rebate--they even deducted it from the invoice so we…read moredidn't need to lay out more $$ and then wait for the rebate. We previously got a quote from a company that was really hard to get through to. When I finally got that estimate, it was twice what Insulation Nation quoted us, and we would have had to submit to Xcel itself. The employees that arrived were professional, helpful, courtous, and highly competent. I recommend!

Insulation Nation was easy to work with and did a great job! They helped us to secure rebate for…read moreattic insulation and saved us some money. Highly recommend!

Matt the inspector did a very thorough job and he took the time in the evening to go through the…read morereport in detail with us. He was very factual with his findings and the rationale behind them. This allowed us to make an informed decision on our potential new to us home. The scheduling team was also awesome and they helped pivot days/times of availability. Customer service and check ins by the team after the inspection were nice - shows the team/company cares.

Our first inspection by Scott's was excellent. Extremely detailed & in depth. That's why we came…read moreback. The most recent one was a different story. The inspector seemed to gloss over many things & tried to downplay issues without evidence. We were called prior & told our inspector would take only two hours to finish an inspection that normally takes longer -- I think he glossed over many things as a result. Specifics we found after moving in that a visual inspection should have caught: * An interior door on the second floor with visible crack/damage from being forced. The report says interior doors were tested. This one isn't noted anywhere. * Mouse droppings under the kitchen sink -- a cabinet he opened & photographed -- & elsewhere in the home. No mention in the report. We now have an active rodent problem we didn't know about at closing. * The front door handle sticks & fights you when unlocking. Entry door locks & latches are explicitly listed as inspected in his own report. On top of that, three window coverings fell off the wall the first time we pulled the cords. Technically outside inspection scope -- but it speaks to the overall condition of a house we were told had basically nothing wrong with it. The in-person review made it worse. We were told there was basically nothing wrong with the house, & our questions were treated as an inconvenience. He seemed annoyed, arrogant & unkind. When asked, he explicitly said he didn't see evidence of mice -- verbally & on the report -- leading me to believe he was lazy & sped through it. Not characteristics of a great inspector. His own report lists 59 maintenance items & 8 repair recommendations -- so the verbal summary & the written report told two different stories. When I hire an inspector, I'm more impressed by people who are nit picky than forgiving. This is a huge purchase so I prefer someone who's kind, willing to take the time to make sure he doesn't miss anything at all & looks out for us. There are less expensive inspectors out there who are less forgiving than Scott's was this time around. I pay for anal retentive. That was not my experience. Worst of all? I asked for a refund & they flat out refused. It's possible they could do the same for you. I don't think we'll use Scott's ever again. I wouldn't recommend them & ESPECIALLY not Todd Brualdi for inspection services. I'm disappointed in Scott's leadership. Once upon a time, (in my opinion) it felt like a well ran firm that cared about their clients. That's not my opinion, anymore.

I had Bestway insulation 15+ years ago blow cellulose in our attics and crawl space. They did a…read moregreat job, and their prices were by far the best. Since then, I have referred hundreds of customers to this place over the years with my Window Company JDI Windows. All customers say they are knowledgeable, have more sevices for energy audit issues, and prices are very competitive. When it comes to blowing cellulose in walls or attics or thermal barriers for crawl spaces or insulating around canned lights, Bestway is who I recommend to everyone trying to seal up their home.

A few of our neighbors heartily recommended this place but for the life of me I don't know why. It…read morewas worse than pulling teeth for them to get back to me (they never did, I finally got 'lucky' and someone answered the phone), but then they never showed up, TWICE, no phone call and no apology. Instead, I got an earful how 'Steve' got no work done because he didn't adhere to his schedule and went to the wrong address. ??? Why do I care? I don't. Five hours after the fact and 'Steve' didn't check in with the office, and the office didn't reach out to say 'Oops, we did it again.' Not getting a third chance to not show up. **For a quote.** Imagine if we'd scheduled to do the work with them? As if. rec'd this defensive, unprofessional response from the owner, Debra W., who continues to demonstrate customer service doesn't exist at Bestway, although she did make my husband laugh aloud at her, so there's that positive, I suppose. "We aren't perfect and never said we were. We have been working 14-18 hours a day. I personally I have had 3 days off since the fires. The crews have had one day off a week. We are tired, we are exhausted, but we are trying to do the best we can. As a resident of Lafayette, and Louisville we are not gouging our neighbors like other companies. And we get alot [sic] of complements [sic] every day. So we must be doing something right. We don't make you sign a contract and we get the highest results out there so you are free to go with who ever you like." We did go with another firm, NetZero, who had excellent customer service, showed up every time they said they would, doesn't have one "sign a contract," has received numerous compliments and recommendations from our neighbors here in the Marshall Fire impacted neighborhoods (Superior and Louisville), did all the paperwork for us with the rebates, and charged a fair price, no gouging. Tip to Debra W.: next time you get a negative albeit honest review, instead of lashing out at the reviewer, take a moment to really read it and see what you can take away from it. If you still feel moved to reply, instead of being ugly and defensive, maybe say how sorry you are about the two no-shows and the poor customer service, that you are exhausted, etc., although that's no excuse, and you're sorry this customer slipped through the cracks. You can add that as a Lafayette resident you take treating residents of Louisville and Lafayette (and hopefully Superior, Broomfield, Erie) fairly. You didn't choose that path this time, perhaps you will the next.

Incompetent and will not take any responsibility for the performance of their services quality…read more They missed several problem including electrical wiring, plumbing and roof leak. Two drains were clogged and if the inspector had run the water for more than 30 seconds the back up would have been obvious. when questioned the owner sent pictures of the dishwasher an gave me a line of you know what. They cost me a lot of time and money due to their incompetence.

I hired Alpine to perform an inspection on my condo in Denver prior to purchasing. The inspection…read moreseemingly went well, but I was informed that there was no way to judge the age of the HVAC unit because the sticker that normally has that information was painted over. When I went to change the filter (I had a HVAC professional replace the filter shortly after buying the condo), I noticed that the sticker with the serial number and model number was in fact not painted over, but instead was right next to the filter. Recently, the unit has been acting up and I have been told it needs to be replaced because of its age. I do not expect Alpine to be experts in HVAC. I do however expect any general inspection to take a reasonable effort to find all the information possible about the various parts and pieces that were inspected. They failed to do this with the most expensive part of the condo. After going online and decoding the serial number and model number that they missed, I found that the unit is nearly 25 years old and is beyond the end of life. The purpose of inspection is to identify things like this so that I can ask for concessions at closing. Without that sticker, I had no way to do that. Now, less than a year after being here I am having to replace this special HVAC unit that will end up costing me over 20k. Final cost is yet to be determined. Alpine failed in their most basic of tasks.