At first they were okay. Told me they would fix my screen in 20 minute but took 40 minutes…read more Then a few days later I started getting this black dot at the top of my screen. So I went back to this place and asked if they could fix it. They said No. Because it was exposed to really hot temperature. No, it wasn't. They said they would fix it for $40. My screen is perfectly fine, and the only thing wrong is the black dot. $40 for getting rid of the black dot? Yeah-- no.

My girlfriend got a gift from Germany last year it was an iPad. I am not sure, but seemed like they…read morehave different parts or so, cuz I tried probably 3 places and after saying that this tablet is from Europe they weren't provided any services. Hopefully I found this place and they told me it's not a problem. There was some issues with the charging, like on a half charged tablet you won't use high processed games and apps. Guys told me it is not the software problem but something hardware. I left it with them for diagnostic. After couple hours they called me, and they were right about hardware problem gave an estimate and fixed in the next couple hours as well. Outstanding service and true professionals!

paul is literally THE best! he never tries to upsell you on anything. he always has his customers'…read morebest interest. i've been going to him since he was in the eagle rock plaza. he recently moved to la cañada, which is about 10-15min from eagle rock. i will never go anywhere else for my cellphone needs. 10/10 customer service. 10/10 products and 10/10 new location w plenty of parking!!

I came in to repair my cracked back in my I phone 16 and Paul reserved the parts for me and…read morecompleted the job in 30 minutes. Paul was amazing and kind ! He even included a charger with the service . 10/10 would recommend to anyone looking to repair their phone with kind and efficient service . I could not have had a better experience. Thank you once again Paul , you rock ! I will be sure to send all my friends here in the future .

Happy with my new iPhone 11 Pro 256GB (unlocked) purchase here. They were one of the only stores…read morearound selling new phones and had the model I wanted. The store is small but very professional-looking, clean. Price was cheaper than at the T-mobile store, which doesn't even have what I wanted in-stock. I like that he had the IMEI pulled on the internet to show me that it's clean. The phone was brand new, everything working great. Go here if you need a shop you can trust.

Good deals on used and new I phones. I bought an new iPhone cheaper than the Apple store.read more

Do NOT go to this store!!!! Her…read more I've been with Metro for 7 years, and I've never had an experience this bad. I went in to buy a phone for Christmas, and the employee named Manju completely messed up my account. Without my permission, she moved my main phone number to a brand-new account. She told me on December 23rd that I wouldn't have to pay for the new account and that everything would be fixed on the 26th. When I went back on the 26th, she suddenly said she couldn't put the phone back on my original account unless I paid more. She also told me my bill would go up "a little," but not more than $120. Today, when I called her back to fix her mistakes, she told me I had to pay $150.00. When I confronted her, she admitted it was her mistake and said she would pay the difference for the first two months -- but then tried to force me to remove two tablets from my account, which I no longer wanted to cancel. When I refused, she avoided letting me speak to a manager, claimed she was alone in the store, and wouldn't provide a phone number or put anyone else on the line. That's when I called Metro Customer Service myself. They fixed the entire problem in 10 minutes. I did NOT have to pay the $150, my original payment stayed the same, and I did NOT have to remove my tablets. What upset me most is that I wasn't the only one -- another customer was already there angry because Manju had done something similar to her mother's account. This felt misleading, dishonest, and unprofessional. I left extremely disappointed. Be very careful at this location -- I would not recommend it to anyone.

It's been a long time since I last had Metro by T-Mobile. But in 2018 they did something so…read moreegregious in my book that I severed ties with the company. I had just bought a new iPhone and had plugged my Metro SIM card into the phone, and instantly that phone became locked to their network without me agreeing to any terms. When I called asking them to unlock it, I was told "No our policy states you cannot have your phone unlocked for 6 months." So I cut service with them then and there. Thankfully the store I bought the iPhone from had my back in that situation and exchanged the phone. I've now gone to a different company and will never go back. Metro by T-Mobile does not get to decide what you do with your device... Awful experience for me and still taints the company for me even now in 2025.

got two new phones for the girls then went back for a phone for my sister and I too…read more great service and customer service was great

Horrible service! They were only great when you're paying for everything. The trade-in for two…read morephones, promos for screen protector and phone case and eSim card transfer went well. But everything else was horrible. All the workers were unprofessional and focused on the game instead of the customers. They were even discussing how much each coworker placed a bet as well as filming the themselves for social media. As a result, our saleslady didn't install our screen protectors properly. It's all misaligned, full of dust, and fingerprinted underneath. We purchased two new iPhone 17 Pro Max yesterday and ended up coming back today. Our saleslady wasn't there but we had hoped to get another worker to fix it for us. We bought the "lifetime warranty" for the screen protector and phone case so logically we should get a replacement easily. Instead, the workers fobbed us off and wouldn't even replace the screen protector because "there's nothing." It was a bit hopefull initially when the worker admitted the camera protector had clear dust inside. Yet even this they failed at too! When the first phone's camera protector was removed, the worker removed it using a box cutter. This of course resulted in brand new scratches on the camera lenses. The second phone we didn't bother with because the worker offered the same box cutter removal method. When we asked for the manager, the workers again tried fobbing us off by giving the general AT&T contact info. The worker refused to give their manager's name. So we got them to write down their name and the other workers involved on a sheet of paper in their own handwriting. If you're able to, don't go to this AT&T branch. You'll come out with a useless "lifetime warranty" for your over $1000 phone's screen protector and camera lens. I hate that our initial saleslady convinced us that those extras were worthwhile. Who can beat the promise of unlimited screen protector replacements for basically free under the Buy 2, Get 1 Free promo. Our phone protectors were $60 each while the screen and camera protectors were free or really reduced from MSRP. If you ever have to go to AT&T to trade-in or upgrade, save yourself this angst and just get the phone only. Don't trust the workers to install the accessories correctly even if it's a "good deal." Otherwise, you'll be left with brand new damages that'll lessen your phone's value -- all by the workers too!

Needed a screen replaced on my pixel, and fast. They gave me a choice of parts based on price and…read moresource, stayed in communication, and even ordered an additional part when the original was delayed. Above and beyond. Great service. Thank you.

You will not be disappointed. I highly recommend Mobile One…read moreCommunication at the Baller Hardware location. Over the past years, he has helped me preserve my beloved Samsung 9 with Battery Replacements. His pricing is reasonable and service quick.

Clearly, the cell phone industry is so busy trying to steal customers form each other they don't…read moreactually seem to have time to take care of the customers they DO have. This leaves the retail stores and their employees as the front line when it comes to customer interface. And they mostly suck, except for EVERYONE at this location. Stephanie and her wrecking crew will go the extra mile to bring the corporate T-Mobile drones to heel. What's truly entertaining is watching this crew take on the "customer service" reps based in Bangladesh? India? Pakistan? I got a new LG V20 last week. 7 days later the screen cracks (no, I did NOT drop it). I have insurance, but after 7 days there's no way I'm paying the $175 deductible. Just give me a new one, dammit! Stephanie made it happen. Perhaps I should keep this a big secret...Wouldn't want the masses to find out this T-Mobile location will actually take care of it's customers. That fifth star is coming, as soon as I get my new replacement phone, Wheee! Cheers!

I've been here for 30 minutes.. there's 3 employees in total. Only one of them is actively helping…read moreanyone out. The other one out here is pretending she doesn't see me.