We purchased a swim spa from the Castle Rock store late last fall, 2025 and got it installed right…read moreafter Christmas, what a great present! Eddie was very attentive and came out a few times viewing the site and making recommendations as to preparing the site, which we followed. Eddie even had contractors to recommend which made it easy. Joe handled the installation which was a big deal with the crane lift over our house and a tight fit for the pool but it all went without a hitch. The store has been quick to respond to any of our questions or concerns. We did have one small needed repair and Joe spent an entire Saturday evening running around and getting it taken care of before a snow storm came in. Can't say enough good about them all, we have been very pleased and highly recommend them!

We think this store is wonderful. All the products we looked at were very well made. We had an…read moreexcellent experience with both Stacy and Eddy! Stacy took her time and asked me questions on what we were looking for and the price range we wanted to stay within. She really found the perfect product for us, right down to the color and price range. We are really happy with the warranty that comes with our purchase, and we feel comfortable that this company will take care of us if and when we ever need them. Thank you for making a positive purchasing experience!!

I absolutely love this company! I've used them for years and they never disappoint. They are very…read morefriendly, great at communication, and very trustworthy. What's great is, I can schedule an appointment even if I'm not home and know everything will be taken care of. They don't leave a mess, they are diligent about cleaning up after themselves. When I need my filters changed and more chemicals I just let them know and they order what's needed and bring it with them. If you have a hot tub and need a good service company, I highly recommend Turnbull!

Shane was knowledgeable and efficient on the hot tub repairs. Also, very willing to answer all…read morequestions and explain things to me. Thx again!

I had a really wonderful experience with Alpine Hot Tub Moving! I have a larger than average hot…read moretub and the whole process was smooth. Tiffany was wonderful to work with and so helpful with scheduling and making sure I was prepared for everything I needed to know for the move day. Joe, Eric, Mitch, and Andrew were the move team and were incredible! They were very knowledgable and careful with my tub. They made sure they got it exactly where I wanted it and left it clean and in perfect condition. I was so impressed with their skill and they were also all really nice guys who were enjoyable to be around. I highly recommend!!

Bought a hot tub from Wind River Spas about a year ago - and then decided to move houses…read more Wind River recommended Alpine for my move - and I know why. They were great start to finish. Booking. Moving. Disconnecting the unit. Friendly crew. Value. Thank you Alpine!

Loren purchased the business from Bob. He is great to work with. Communicates well, responds…read morequickly, know his stuff, and is reasonable. He is awesome!

Loren is very knowledgeable and honest. Our experience has been great. He worked with me to find…read moreparts that work and they do.

Cary and Ryan were very friendly, professional and affordable. They quickly diagnosed the problem…read morewith my spa and fixed it.

Cary gave me a call and immediately wanted to fix the issue. He explained what was likely happening…read moreto cause the debris and his team came back and deep cleaned the spa again at no charge. Everything looks great now. I appreciate their willingness to respond to our concerns and how quickly they came out to make sure everything was cleaning and functioning the right way. Thank you!

Awesome service! Marc is a great guy and knows what he's…read moredoing. I highly recommend this Business

BEWARE...NOT A GOOD PERSON TO DO BUSINESS WITH!…read more It's been just over 6 months since purchasing my hot tub from Marc. He initially was great over the phone, I really liked him, and the purchase was easy. Of course it was. He was getting my money. Since then, it's been all downhill. HORRIBLE, IF NOT NON-EXISTENT, COMMUNICATION AND SERVICE. Keep in mind, he gives a 6 month warranty with his tubs. I trusted Marc, as I had never owned a hot tub before. Big mistake. The hot tub I got was a 110V - plug and play. I was told there were no other special electrical requirements. However, there were other requirements, a 20amp circuit, that I was never told about until he was placing the tub on my patio. This was very expensive to address. He also came by himself to install the tub, so my son and nephew had to help him unload and place the tub. Within a week or so I noticed leaking under the tub, as well as leaking from the valve that controls the direction of the airflow. It took Marc a full 7 days to come take a look. I had to text multiple times for him to finally confirm his repair time. Somehow there was a crack in one of the pipes that had to have happened while the tub was being delivered. He repaired it. It's been fine. He replaced the seal in the directional valve. It still leaks to this day. He's aware of that. At 2.5 months, the hot tub completely quit working. By some miracle, Marc responded promptly and came out the following day, but only because we happened to already have an appt. with him. From what I understood, the heater was faulty and was causing the breaker to trip. Mind you, this was a "new" heater, only a few months old. He replaced it and it has been alright since then as far as I know. At the 3.5 month point, the cover on the tub started tearing where the securing straps attach. Marc installed the clips incorrectly causing too much tension. Also, one of the filter screens had been breaking and deteriorating since I got the tub and at this point there wasn't much left of it. I text him about both issues. He actually responded the same day and said he would look into the cover issue as well as get me a new filter "screen". That was on November 16th, 2019 and I have not heard another word from him, despite multiple attempts to reach him by text and phone. I even tried calling him this morning before writing this review. I really wanted to support a local business man, but people like Marc are why it's best to go with larger reputable companies.

Jeremy hooked me up!…read more We bought our home and had no real clue if the spa was completely functional or in need of repair. Jeremy and Indigo Pools came out to certify the spa and provide instruction to a noob...He was on time and professional of course, but more than that he was very personable and engaging. You can count on Indigo Pools to get it right the first time and not overcharge you for something you really don't need. Jeremy and Indigo Pools are now our Spa Guy.....

Jeremy is awesome! He is well qualified and can fix any hot tub and not upsell you on anything…read more Highly recommend!!!

I was very pleased with the service I was provided by Clean Pool. John responded quickly and helped…read moreour pool emergecy and I truely trusted his advice on the solution he had. I will always in the future use this company for all service and advice.

John is wonderful. I am not a current customer but man do I want to be. I called for some pool…read moreadvice and John returned my call, walked me through the process and was just genuinely helpful. Can't fit me in as a customer as pool business is booming but if he could I'd hire him in a second. Really nice guy.

Elbert County pools is ethical , honest and great. Highly recommend Johnny and his crew, they…read morereplaced my liner and concrete bed on my pool first person I call when I have pool needs !

Paid Johnny to install a coverstar pool cover. He completed the installation and thats where the…read moreproblems began. The cover never opened correctly after the install. I asked him to come back and check on the opening of the cover, he said he would and never came back. The next year I called and asked him to check on the cover not opening correctly, he wouldn't come back. Had this problem for a few years until the cover started getting stuck. Again called Johnny and he wouldn't return my calls. I ended up calling arrowhead pool and spa and they came out and helped me get the cover to open. The next year rolled around and again the cover got stuck, this time ripping. I called johnny and he said he would stop by and never did. Called him back and he hung up on me. This guy doesn't know what hes doing, doubt he has insurance because asked him for insurance info and he refused. I had two companys come out and look at the rip and told me the multiple mistakes he made on the initial install. I would call a reputable company even if it takes longer for service. Don't trust this cr**k with your money.

Stay away! After having Anthony repair my tub from time to time over 5 years, and always having to…read morebe extremely patient and bite my tongue, this last repair turned into an epic fiasco and could have resulted in damage to my tub. A heater went out in Sept. With the usual sporadic communication, he came to fix it about 6 weeks later. However, he first drained the tub and removed the old heater before discovering he had the wrong part. Why did he have the wrong part? This wasn't the first time. And then he just left it all disconnected and even took my part off the premises. Never mind freezing weather and standing water and no winterization. It took additional weeks to get him to winterize the tub, all the while he kept telling me the part was out of stock. Then he told me he'd get it from another supplier but never did. I decided I'd order it myself but after weeks of asking him for the part number I got nothing but excuses. Finally, I called Jacuzzi and that's when I discovered I could have had this part months ago. It was out of stock at "his" supplier but not at three others.It was now January! I still tried to be as polite as ever to get this done but then I got lip from him and he told me to take a hike. One month after contacting Mountain Blue Spas it was fixed.

I had an extremely poor experience with Spa Doctor (Anthony). Communication is nonexistent and…read morecompletely ineffective. Calls, texts, and voicemails go unanswered, yet payment demands continue, which has already been paid with payment verified. Invoices are incorrect, issues are never explained, and no effort is made to resolve problems. Anthony shows zero accountability or professionalism. The frustration and wasted time are unacceptable. if you value clear communication, accurate billing, and basic customer service, avoid Spa Doctor and take your business elsewhere. DO NOT recommend them to anyone. EVER. Seriously. Save yourself