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    Elbert County Pools

    3.0 (2 reviews)
    Closed 9:00 am - 4:30 pm

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    Response time

    3 hours

    Response rate

    15%

    Services - Elbert County Pools

    Pool chemical testing and balancing

    Pool draining

    Elbert County Pools Photos

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    4.0
    (12 reviews)
    Lighting Fixtures & Equipment
    Responds in about 7 hrs
    3.5
    (5 reviews)
    Masonry/Concrete
    Responds in about 30 mins
    3.5
    (11 reviews)
    Decks & Railing
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    2 months ago

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    4 years ago

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    Marcs Hot Tub Repair

    Marcs Hot Tub Repair

    4.0
    (4 reviews)

    Awesome service! Marc is a great guy and knows what he's…read moredoing. I highly recommend this Business

    BEWARE...NOT A GOOD PERSON TO DO BUSINESS WITH!…read more It's been just over 6 months since purchasing my hot tub from Marc. He initially was great over the phone, I really liked him, and the purchase was easy. Of course it was. He was getting my money. Since then, it's been all downhill. HORRIBLE, IF NOT NON-EXISTENT, COMMUNICATION AND SERVICE. Keep in mind, he gives a 6 month warranty with his tubs. I trusted Marc, as I had never owned a hot tub before. Big mistake. The hot tub I got was a 110V - plug and play. I was told there were no other special electrical requirements. However, there were other requirements, a 20amp circuit, that I was never told about until he was placing the tub on my patio. This was very expensive to address. He also came by himself to install the tub, so my son and nephew had to help him unload and place the tub. Within a week or so I noticed leaking under the tub, as well as leaking from the valve that controls the direction of the airflow. It took Marc a full 7 days to come take a look. I had to text multiple times for him to finally confirm his repair time. Somehow there was a crack in one of the pipes that had to have happened while the tub was being delivered. He repaired it. It's been fine. He replaced the seal in the directional valve. It still leaks to this day. He's aware of that. At 2.5 months, the hot tub completely quit working. By some miracle, Marc responded promptly and came out the following day, but only because we happened to already have an appt. with him. From what I understood, the heater was faulty and was causing the breaker to trip. Mind you, this was a "new" heater, only a few months old. He replaced it and it has been alright since then as far as I know. At the 3.5 month point, the cover on the tub started tearing where the securing straps attach. Marc installed the clips incorrectly causing too much tension. Also, one of the filter screens had been breaking and deteriorating since I got the tub and at this point there wasn't much left of it. I text him about both issues. He actually responded the same day and said he would look into the cover issue as well as get me a new filter "screen". That was on November 16th, 2019 and I have not heard another word from him, despite multiple attempts to reach him by text and phone. I even tried calling him this morning before writing this review. I really wanted to support a local business man, but people like Marc are why it's best to go with larger reputable companies.

    Elbert County Pools - poolcleaners - Updated July 2026

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