We recently purchased a hot tub from Wind River. From Kevin the salesman, our tour of where they…read moremake the tubs, to the installation and wiring of the tub, Wind River has been excellent. From the start it was evident that Wind River listens to customers and has designed top quality tubs installed and wired by professional people. Ultimate Electric Company (John Smith and Tim) did the wiring. We have owned hot tubs for over 15 years and Wind River has been the best.

Outstanding! From conception to delivery, they did an excellent job! And the tub that they built is…read morefantastic - comfortable, works great and has really well thought out features. And the fact that they were cheaper than their competitors was such an added bonus!

I know nothing about our new spa, but Kristen and John (sp?) have been super helpful my last two…read moretimes in. They don't oversell anything, they're very knowledgeable, and the prices are very competitive. Another spa store is actually closer to our house, but I'll make the drive out of my way every time. Keep up the stellar work!

Very helpful, no pressure and always pleasant! Pool tables, Spas, grill/smokers, grilling…read moreaccessories (rubs, wood chips, pellets, etc.) Thanks for all of your help Wally!

We went in to have our water sampled (sts), and were looking for a replacement heater for our tub…read more They were extremely helpful in both regards. They had our replacement heater in stock, and matched the best price I had found on the internet. Our rep was very helpful, and when I went back for some more parts, the same guy was there to help as well as a service tech. I couldn't ask for better customer service, and based on this experience, they have gained a loyal customer.

Purchased our new Hot Tub from Hanson. The experience was very good. Joseph was our sales person…read moreand communicated with us the entire process which was very helpful. Also Brianna and Kyle were excellent. I would highly recommend Hanson Hot Springs Spas. M.L.

We have been with Highland Pools & Spas for 26 years. In fact we purchased our first hot tub and…read morehad them install it back in 1998. We are really glad we have been with them over the years. My wife and I totally trust them to maintain the hot tub and when ever there is an issue (like a broken lifter or a broken control knob) they are quick to resolve it. Our town home is a 3 bedroom with a loft and rented a lot during the year. Amazingly over the 26 years I have never received a complaint about the hot tub. Highly recommend Highland Pools & spas.

We've used Highland Pools for over 10 years and highly recommend them. Not only do they service the…read moretub, but we've purchased through them too. They arranged everything from picking up our new tub, to getting the lift to put it on our back deck and installing it, to removing and disposing of our old tub. Our home is rented regularly and the hot tub gets lots of use all year long. Cecelia lets us know if there is anything that needs to be taken care of. Everyone that we've met who works at Highland Pools has been friendly and professional.

Needed 2 small plastic fasteners for the headrest on my hot tub (which I purchased at Heavenly…read moreTimes last year). After I noticed they charged me $30 for them, I found out they are $1.89 online. Honestly, if customer service meant anything to these chiselers they would just comp it - in consideration of my $10k tub purchase. If you want a friend don't look here - get a dog.

I have had these guys fix my tub twice. The first time they replaced my circulation pump that was…read moreshorting. Most recently I stopped in on December 23rd because my tub was not heating and they sent a guy out December 24th to fix my tub for a burnt out heater board. Fast and professional service. Only complaint is each time has cost me $500 because of expensive labor and parts, but my spa is 10 years old. Definitely recommend them over others I have tried.

I don't know what is going on with this company. We've use their service for a little over a year…read more Things were fine last year but suddenly this year we're getting no communication. You call the office and nobody returned your phone call. We are paying for the top of the line maintenance plan, but nobody is showing up to clean the hot tub. They supposedly replaced a broken pump, but the pump is still not working. Of course they charged the card despite the work not being finished. Look for another company that is more responsive.

I agree w/ Lisa H's post from a year ago. ZERO communication! The last time their sales guy…read morereturned a call or e-mail was when we were still considering a larger, higher-end Hot Spring Spa more than 3 years ago. The installation back then went well, but if you don't sign up for their regular "route service," then it becomes "all quiet on the western front." Their service dept. was not even willing to help me escalate an issue to Hot Spring after a pump failed very shortly after the warranty period had expired. Instead, they just wanted to send out a technician for $245 minimum - including travel time from the Frisco location, even though they have regular route service customers in my neighborhood. If you want to feel like you're getting a pretty decent deal on an entry-level hot tub and need someone to maintain it for you, then sure - consider buying something from the Hot Spot Collection and have Maximum Comfort service it. But if you plan to operate, maintain and service your hot tub yourself, then I'd stay away from these guys and get something better from one of several other retailers in the County that are more responsive, reliable and represent reputable brands such as Arctic, Jacuzzi and others.