It is possible to have a great hot tub buying experience! When we first started looking for tubs, we got overwhelmed by how much really goes into making this decision. We also had an absolutely terrible, sleazy experience with another hot tub vendor who forcibly tried to get us to buy a tub from their location. Fortunately, we shopped out some other locations including Colorado Spas. They were upfront, helpful, and really supported us in navigating the right decision. They answered all of our questions and went above and beyond to get our hot tub delivered - including coordinating with a crane service and an electrician. While other companies were completely unhelpful around even making recommendations or letting us know what to expect with this piece of the puzzle (we have a mountain home, so not the easiest delivery), these guys made it all seamless and got the tub here in time for my 40th birthday (which seemed completely impossible - by how many months it would take for others to get the job done). Do yourself a favor and come to this show room, then you'll see and feel the difference from there. It's a big purchase; they'll make sure you get it right. 2 months later and we're still happy we did! read more

Shaun is the man... answered all my nerdy questions without missing a beat and ultimately helped me pick the absolutely right spa for my needs and was willing to give me a fair deal. Follow up, delivery and setup went super smooth... 5 Stars for the entire team! read more

Over the past three days we shopped eight spa stores on 287. This was my favorite that we didn't buy from. The guy who helped us was very knowledgeable, told us some things to watch out for (for example, a "6 HP pump" may be driven by a 2 HP motor), and there was no pressure to buy whatsoever. Even though we didn't find "the perfect fit", I would still recommend shopping this dealer. read more

After a nightmare of an experience with a different company, Colorado Spas was a breath of fresh air! 3 months of repairs, $$ and the run around from Aqua Spas we finally called Colorado Spas! Nick took our call and had a service tech call us the same day! Jeremy came our the very next day and diagnosed and fixed our problem within 3 days (including ordering a needed part)! The communication from the company was outstanding and they have amazing customer service! read more

I had a repairman out to my house in Evergreen, to fix an older model hot tub. I asked him what brand hot tub he did the least amount of repairs on. He told me the Marquis brand and I asked why. He said it was a solid well-built hot tub, and when there was a repair to be made, the components were conveniently located on the units. After doing extensive research I decided to shop around and get prices to compare with the ones I found online. I went to a dealer in Denver and they were priced A LOT higher than the online prices. I searched all the dealers within a reasonable distance of my home and came across Colorado Spas in Fort Collins. I spoke with a salesman Ruben. He was the deciding factor in purchasing a new tub. He not only gave me a very competitive price (based on all the research online and Denver having higher prices), I was also given a fair trade-in value for my original Hot Springs tub and free delivery from Fort Collins to Evergreen. I was told if I was willing to wait, the tub would be delivered in 4 weeks, as mine was a special order. 4 weeks later, I received a call that it was ready for delivery and they could have it to my house in 2 days. On delivery day, 4 men showed up for the installation. Ruben the salesman, along with 3 others. My deck was just refinished two years ago. They not only got the tub up on my deck, while squeezing through an opening that left less than an inch on each side, they used a plastic "sled" strapped to the hot tub and slid it over the deck across the top of moving blankets. They did an excellent job and left no damage on the pathway. Ruben and the installation supervisor Dustin, went through all the steps to keep the tub running clean and efficient with minimal chemicals. Thank you to all 4 of you. We love our new hot tub and after all the research, are glad we got the Marquis! read more

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Nick and Christian are great! It was my wife's birthday and they hand delivered our new spa same day so that we could enjoy it that night felt like family was helping us out highly recommend read more

Unfortunately my experience with this store and service department, has been anything but successful! I purchased my hot tub last December. Shortly after the purchase, one of the speakers went out, and has yet to be fixed. The part has been sitting at the store for around a month, but every time I have reached out to get them to fix it, I get the run around! They are awesome at telling you what you want to hear, and horrible at actually following through!!! My advice is, if you are looking for a hot tub, look elsewhere! read more

I really appreciate our salesman being straightforward with us during the decision process. Their competitor up the street was so pushy and was clearly only telling us what he thought we wanted to hear. Decided to go with these guys and get a salt water spa, ordered it, scheduled delivery, had our electrician come out and install the box and conduit. Spa came and the electrician had installed the box incorrectly. I had provided him with the schematics, but he had failed to look at it closely. We called Colorado Spas and spoke with the owner, who immediately jumped in his car and drove an hour to our house to bring us what we needed to complete the installation properly. Once he arrived, he explained to our electrician what was needed and our electrician threw a fit and left us! Steve (I believe that was his name, it's been year now) from Colorado Spas felt terrible about our experience. He said our spa delivery day was supposed to be exciting and not stressful and disappointing. He sent his own electricians over to complete the job AND paid half of the costs! Amazing customer service! He turned a disaster into a pleasant experience. We WILL buy our next spa from these guys, and our electrician won't hear from us again! read more

The costumer service my wife and I received was top notch! From the moment we walked in the door to hot tub start up they were amazing!

We were so pleased with the customer service and time Rubin spent with us, which led us to purchase our hot tub at Colorado spas. We needed additional help and instruction after the delivery, and Rubin efficiently came to our home within an hour. The tub is wonderful and everything we thought it would be.Thank you! read more

I've had the most terrible experience with these people. The salesman sold us the show room floor model, which was silver. When we called to have it delivered, we were told we would get a call back in 4 days. In 1 week to the day I first called, I still had not heard from them, so I called and was given the same speech as the first call. I had to keep calling to find out when we were to get our hot tub delivered. Finally, we got a call with a time and date. First, they were an hour late and second, it was the WRONG tub we had bought. The salesman tried to tell us that the NEW SILVER is now a tan/brown marble color. The most TERRIBLE customer service EVER!!!! Will never recommend this store! The run around you get is soooo not worth it! Let's see if what he said about it being the best kind is even true, since everything else he has told us has been false. read more