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    Colorado Vacation Condo

    5.0 (1 review)
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    14 years ago

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    Bighorn Rentals

    Bighorn Rentals

    1.8
    (11 reviews)
    0.3 km

    We rented a Condo in Frisco, CO for 10 days. Overall, the stay was great...good location,…read morecomfortable (but dated) accommodations, etc. Only negative is we left a bag in the bedroom...nothing too valuable, but Christmas gifts, including two bottles of good wine, gifts shipped from our daughter in France, and other items we're still figuring out. We called them on the Monday after the Friday we left (drove from Ohio so took us two days to get home and figure out it was missing). They said they couldn't check until Thursday when cleaning people arrived. Had to call back before they checked. Told us there was no bag...they hope we find it. We only left it one place and that was in our room. It was our mistake to leave, but they handled with no sense of urgency and if the only access was the cleaning people, then what do they think happened to the bag? Mostly just disappointed in the lack of customer service.

    Booked to stay March 2026. Have never experienced a 24 hr cancellation policy for 100% refund…read more First flag. Was a discrepancy on the listing. Big Horn blamed Airbnb?! No washing machine. Not going to go to Colorado in March without a washing machine. Sent a message to Bighorn in the afternoon expecting a response pretty quickly. I thought about the reviews of some unhappy guests but mainly remembered Big Horn's RUDE responses - customers are NEVER right mentality. I ended up going to bed that night without a response. When I woke up next day I looked and still no response. I had to leave for work and could not leave to chance them getting back to me within their "9 hr response time" so I cancelled. Well turns out they said I hadn't canceled?! Long story short I was out of $1200, My advice to anyone is when you feel out anything to Airbnb, keep a copy (photos,etc). The long AI messages you get, keep a copy. They are not there for the guests believe me. I thought I had learned from my experience in Madrid in October but my photos this time were not respected/used. The other suggestion I will make is don't book with a conglomerate or corporate apartment (Europe) because the service is just not there. Look for owners.

    Photos
    Winter at Copper Mountain Ski Resort, Colorado.
    Winter at Copper Mountain Ski Resort, Colorado.
    10 Mile Island Condos in Frisco.
    10 Mile Island Condos in Frisco.
    Summit County during fall.

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    Summit County during fall.
    Summit Mountain Rentals

    Summit Mountain Rentals

    2.9
    (79 reviews)
    11.1 km

    Text messaging heavy communications and rental instructions that were easy to follow. Check-in and…read morecheck-out procedures were a breeze. I had an excellent time at one of their managed properties at Breckenridge, CO. They were extremely responsive over text message and very accommodating. The rental was clean and well stocked. We had an excellent stay!

    We booked this vacation rental for a group of twelve people, including eight senior citizens. When…read morewe arrived, there was no running water at all. After waiting more than two hours, maintenance finally showed up and said there was a major leak that couldn't be fixed. At 10 p.m., we had to move everyone--seniors included--to another property the host provided. The replacement house did not fit our group, so several elderly guests had to sleep on couches and bunk beds for two nights. To make matters worse, the next day the host claimed the basement at the first house was flooded and said we might be responsible for the damages, even though maintenance clearly caused or discovered the issue. They even accused us of sabotaging the system, which was ridiculous since we had no access to it. They eventually offered us a small refund that didn't even cover the cost of one night at the new rental -- a place we didn't choose and that still failed to accommodate everyone. This was one of the worst rental experiences we've ever had. The hosts were dishonest, unprofessional, and refused to take responsibility for their own mistakes. I would absolutely avoid this company and any properties they manage.

    Photos
    Boulder Ridge Lodge
    Boulder Ridge Lodge
    Dreamscape Breckenridge
    Dreamscape Breckenridge
    Dreamscape Breckenridge

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    Dreamscape Breckenridge

    Colorado Vacation Condo - vacationrentalagents - Updated June 2026

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