Not too often do bank and their staff make lasting impressions. However, this location is by far…read morethe superior when it comes to customer satisfaction. I always have a great experience when handling my business here. The staff is extremely respectful and bring such positive energy. I will continue to do business here because this location definitely has banking etiquette and makes you feel right at home.

They attitude is bad and nasty I went to Make a big deposit…read morethe bank didn't open yet one of the workers came out and harassed me called the police on me because I was parking in front of the atm where I was depositing money and recording me on his phone I didn't say one word to him i understand there is no parking there but others park there and no one say a word I'm Rushing to get to court for a ticket so I was trying to put my money there they are very rude to people of color Thts ok but recording me is a no no and I banked with wellfargo for years they are very nasty and rude here not professional at all

I really want to curse here but I will not. This stupid company caused my credit score dropped 96…read morepoints for an unbelievable stupid reason. I did not miss a single payment ever since I have credit score and it was all ruined because that that stupid autopay on their stupid website stopped working for 3 months and they flagged my report !!!!!! I started an auto loan with this company about a year ago, I did not know this company before, the car dealer asked me to use this company. I setup the autopay about a year ago. Then this year on June I found the my credit dropped 96 points and I then found out that my autopay just stopped working for 3 month already. I did not receive any notice that I missed payment and they just flagged me on my credit report. I immediately paid the whole amount and I called the customer service. I thought it will be easy since they can see clearly that my autopay stopped 3 month ago, all they need to do is just cancel the flag. But they replied that they totally understand my situation so they will remove the late fee. BUT according to their stupid rules, it is not their fault, a late pay is a late pay, there's nothing they can do about the flag on my credit. I then calls the customer service to find out how to set up autopay on their stupid website. It takes almost 30 mins for they own customer service to find the autopay settings. I just received my dispute result. My credit increased 39 points after the dispute but the late pay is still there. I got an late than 30 days payment record for no reason. I am going to dispute again this just makes no sense.

I have banked at Santander bank in Hopelawn NJ and each time I go in I receive excellent customer…read moreservice. It has become a second home to me. My mom suddenly passed away and Laura and Cherry were so compassionate and so caring and so supportive. Each time I come into bank there they always ask me how I am doing and how they can help me either with banking needs or just in life, Laura and Cherry have been an inspiration to me and anyone who goes to the Santander Bank I would recommend them to talk to either Laura or Cherry because they go out of their way to help each customer and everyone they meet is treated with respect. They are the best employees at this bank and the best people to deal with.

I went on Thursday this rosse was worst banker at this capital one location. I asked her how many…read moredo you have in $100 notes n she didn't respond me n no hello n no thank u and she had bad attitude problems.. worst service by rosse. She wasn't paying attention. She don't have good customer service.. very disappointed. This lady rosse don't wanted to do her job good. My god what an attitude. Won't recommend. Zero customer service.

My fiancé and I have been using this bank for now 3 years. I've had my identity stolen (not because…read moreof them) they have gone above and beyond to help us figure out who was doing this being it was a family member. Very sad but they sent me flowers and understood my frustrations. I love this bank and will always stay with them. We got the cutest sunglasses for pride month which we love that they support the cause. Love capital one bank. Thank you for all you do!!!

The staff at this branch is excellent.... They gave me a second chance having an account with…read morethem... Some banks will charge you monthly fees that are ridiculous if you don't use direct deposit with their account. NY Community Bank and their affiliates don't.. I was able to also get a holiday account and vacation account with them as well... They do call their customers every so often to see if they are happy...

This branch's drive-thru ATM is out-of-order or can't do different functions (dispense cash, accept…read morechecks, etc.) regularly. The ATM in the vestibule is now only open when the bank is open. Inconvenient. The parking lot is so small you regularly have to wait for a parking spot. On the bright side, the staff inside does a good job. Teller Kathy, I think that's her name, is friendly, quick, and knows her stuff. They have two ATMs inside the bank as well so if the line is long you can use those instead, and I know the one on the left gives $5s and $1s in addition to $20s if you need smaller bills. The bankers at the desks are pretty efficient as well.

Hey hey Adventurers! The few times I've had to come here the ATM's outside are either down or not…read moreaccepting deposits, or the machine doesn't read the bills I submitted. The times I had to interact with staff, so far it's been good no issues. But the one time I had to withdraw a 'large' amount for me the guy laughed and said that's not a lot. Even if it's not a lot to you and I gave you a slip of paper to read, don't say it aloud and scoff at me. Like someone could hear and rob me for $20. Anyhoo, def recommend going to Metuchen, staff is nicer and way more professional.

Currently waiting for 20 minutes. New ATMS installed and never work. There's a line reaching…read moreoutside the door to withdraw money. No signs of correcting this in the near future. This is NOT A CONVENIENT BANK AT ALL. At least feed us lunch

Wooo hooo! It's Saturday my fellow Adventurers !!! This…read moreused to be my bank years ago until one of the tellers messed up a deposit which then overdrew my account subsequently forcing me to have to scramble to come up with cash. Not happy camper which was why I left. However signed back up because well Wells Fargo sucks overall. So to my surprise they no longer offer the coinstar. WHAT THE HECK TD?! I know it was because of a counting error but you don't throw out the whole thing, you FIX it. So when I found this out I was pretty pissed. But David at this branch was kind enough to help me wrap all of the change I'd collected. Patiently and friendly to make the time go by. But I would think about reinstating the coinstar for people who may depend on it.

This bank is great. It does get busy during lunch times and around closing time…read more Their atm is sometimes down but it's seldom. The next BOA is in Menlo Mall. I signed up for a savings account here at ease. The rep was helpful in explaining the different types of accounts. I come here for the drive thru ATM :)

, a gentleman Adam helped me. He was very nice kind and respectful best service I've ever had…read morethere yet.

I went to this bank recently and was pleasantly surprised. Parking was super easy , as for there is…read morea large lot with plenty of spots. Upon walking in I was greeted immediately with friendly faces. The assistant manager Maureen came out immediately and introduces herself and asked what brought us in to Northfield , once I explained she and invited me into her office right away. She explained all types of accounts to me and all of their services. I am no familiar with a lot of banking information so to me this was extremely useful. Everything was explained in a simple manner that it didn't feel like she was just trying to up sell me like people at previous banks have made me feel. Once I figure out a few house keeping things I will most definitely be going to see Maureen and the rest of the friendly staff at this location. AND THE BEST PART WAS, there was hardly any wait at all. What a score these days when it comes to visiting banks I usually expect a headache by the time I leave however this experience was fantastic. I will be recommending Northfield bank to my friends! It is nice to know you can still get such great customer service in the crazy world we live in.

They will find any reason in the world to reject one of your transactions... saying that you need…read moreto contact them to raise your daily limit. CONFIRMING IS LIKE PULLING TEETH IF THEY ARE ACTUALLY WORKING WHEN YOU NEED TO MAKE A PURCHASE. Sometimes they just reject transactions for "Potential Fraudulent Activity" and shut down your card. You have to walk away from the sales counter, unable to access your own money and talk to them later. The mobile app? A joke. Fingerprint scan, passwords, etc and they STILL make you re-verify by asking your great grandmother's maiden name and the street you grew up on. It's great security right? Helps you to keep your money secure? HAH! I've had one company fraudulently take money out of my account on TWO occasions now. Provident Customer Service told me essentially "too bad, work it out with them directly". All of this security to inconvenience you, the account holder and keep YOU away from YOUR money while other businesses can take what they want. Ridiculous.

Good location. Close to down town Woodbridge. Great bank!read more

The online and phone app are the absolute worst. If you can stand the wait at a local branch, I…read moresuggest you do so and avoid using these tools. The phone app constantly logs me out for no apparent reason despite my using it five minutes prior. Too many annoying security features to actually make this convenient. Should have stuck with BOA.