Pretty much what Beeswax said. Just want to add that their online banking never worked for me. I…read moretried to get the issue resolved for months and months but Marcia at the bank was of no real help and never followed-up. Eventually I got frustrated, gave up and closed the account. Membership with Affinity does give you free access to financial counseling services from CCCS of NJ. There are other outside services you can utilize as well. So I did receive some benefit from opening an account there. It was just terribly inconvenient.

I have been with this company for a few years. I refinanced my vehicle and got them at a lower…read morerate. I always make my payments on time so I had no issues with them unfortunately my car was totaled in an accident and I have been working with my insurance company to pay this loan off. They are trying to send them the money and everyone I talk to have no idea that all I need is a letter gurenteeing that they title will be released once eits paid in full. I have send several emails and so has my insurance. It's been days and I still have nothing.

I've had a savings account with RUFCU for a few years and finally used them for an auto loan. The…read morerate was excellent and the process was very easy. I've always heard about the personal touch of using a credit union as opposed to a large bank but now I finally know what that is like. I plan to purchase a home/condo in the next 12 or so months and I have every intention of using them for my mortgage.

From the owner: Rutgers Federal Credit Union is a full service financial provider proudly serving the Rutgers…read moreUniversity community for over 60 years.

Been here before…read more Outside ATM available 24 hours Easy instructions Big parking lot Highly recommend

I have used this bank for a number of years. Excellent customer service. They treat you like…read morefamily. Very accommodating to assist.

Well located within quick check location . There are 2 ATM terminals and not that crowded . Loved…read morethe quick access .. parking is awesome ... liked this location ...

Was a long time customer of Provident for many years. Closed account a few years back as I had…read moremoved away from my current branch. Came in today to see if I wanted to open a new account again, but started off by asking if they could break some larger bills into smaller bills ($20s into $10s) and the clerk refused to do so if I was not a customer. I informed her I was a previous customer and she checked the system and verified I was no longer a customer and promptly declined any service. I'm not surprised as to why this branch is always so empty now. The service is horrendous and the employees seem indifferent to anyone. The new construction of and renovation of the branch is refreshing but does not negate the lack of care by the staff. Please stay away from banking with Provident. Stick to TD down the road, PNC in Greenbrook, or Capital One on 22. These branches offer customer service that actually cares about the public. Good Luck to anyone that still banks at Provident, I will certainly not be returning.

This bank has been serving me for years. they have great customer service with employees that are…read morerespectful and knowledgeable. They're really good at remembering their customers, and if you frequent this bank enough, they'll start to remember who you are and what your needs are. it may not have the fluff that other banks have like the free lollipops and pens. But at least they don't charge you to have paper statements mailed to your home unlike some places.

I have had nothing but pleasant , friendly and helpful interactions with the staff whether it was…read morein their SP or WB locations! Kathleen

Gave away my social security number, account balance, type of account and more to a person who…read morecalled on the phone had no legitimate connection whatsoever to the account. At this credit union it appears anyone can call up and bluff their way to getting your account information. Go elsewhere.

I had to wire money before 5pm, and it was late afternoon. Valentyn helped to get it done just in…read moreTime! He was patient, professional and polite!

Asma working there is so rude and disrespectful would give zero stars if I could, the staff opened…read moreup a credit card for me when I didn't approve and she was telling me indirectly I must have said yes and got very aggressive with me

For years I have said that this is one of the best Banks around. When service is good I'm the first…read moreto give kudos; but when service is bad, I'm an equal opportunity critic. Well I'm at that point now, and that's the point of "disappointment!" Banks are good to shut your card off when they think there are fraudulent activities against you and I can appreciate that. 9 times out of 10 it's not fraud, it's just that your spending pattern or activities are a little out of "your" norm. Well in early February I filed a dispute because I received 2 separate charges on my debit card from the movies; 1 for my food and 1 for others food (3 times my amount). I immediately called AMC, but because they couldn't see the charges on my AMC account they advised me to reach out to my bank, immediately I did. Because the card was presented (from my seat) the bank will not issue my refund and says it doesn't look like fraud. I was told by the server that she needed the card because it had a chip in it. I can't freakin win. My issue with the bank is they have a fraud department who I can't seem to speak to, so I have to speak through tellers and customer service reps, while the fraud department doesn't have the common courtesy to call & speak to me directly. As always I ask, what happened to good old fashion "Customer Service?" I think it's time to go back to a traditional bank or maybe I need to do like they did back in the day & keep my money under the mattress! I'm so pissed , you have no idea, so the 5 stars I once gave Affinity Federal Credit Union, I will now decrease to 2 stars. 2 stars for: The past great service; the loss of three stars for: *Not hearing your customer out! *Not advocating for your customer! *Not going the extra mile (checking the signatures on the receipts!) *Not speaking directly to the customer but instead through a middle man! *For passing the buck! So no longer will I recommend family, friends, coworkers or employees to Affinity Federal Credit Union. In the meantime its to shop for another bank, I will soon be divorcing this one!

absolutely awful experience.. my account was inexplicably locked a few months ago, the fees are…read moreinsane, and the customer support might be the worst i've ever experienced. Expect to wait on hold for a half an hour every time you call them, and when they finally pick up the first time it's a 50/50 shot you just get hung up on. When you finally do get through, the lack of professionalism seeps through the phone- I could barely understand the person i talked to, but they answered the phone in an annoyed tone - "HELLO?". Like hello?? who are you??? Do you need my information??? They don't even pretend to be nice, if i answered the phone like they did I wouldn't have a job. The fees are ridiculous, the customer support is horrible, and the bank itself is a joke. Avoid.