I am only basing my review on a tour of the facility. So, although the staff may be great (I don't…read moreknow) the facility is abysmal. When we entered the hallway it reeked of urine. REEKED! It honestly looked like a scene from One Flew Over the Cuckoos nest with people hollering in their rooms and others roaming the halls or sitting in wheelchairs in the hallway. Everything was old, gross and sad. We left in tears knowing people have to live there and determined to find a better place for our mom. Please do your research, there are other places out there. The hospital said this was the only place available but we found a great adult family home for her in Wenatchee where family is and not 1 1/2 away. If the hospital is pushing you to go somewhere push back!

The ONLY reason this place is getting 2 stars is because the medical techs, CNA, LPN, housekeeping,…read moreand all but two RN were great with us and caring to my father. In a 2 1/2 weeks NEVER saw a medical doctor. NOT ONCE and we were there 12 hours a day. The PA was worthless and only saw him 3 times. His accent was so heavy and wearing a shield and a mask we were unable to understand most of what he said. My dad had tumors popping up ALL OVER his body. For 4 days laid in bed moaning and saying I have pain. My dad NEVER EVER complained of pain. He once fell off a 36 foot tank and got up, and finished harvesting, after harvest went to the dr and found his ankle to be crushed and broke. So for 4 days I would tell everyone and anybody who would listen that dad needed more than Tylenol. After 4 days and me threatening to go to their corporate office was 5 mil of OXI was prescribed. Then I said Oxi wasn't strong enough. Another two days trying to keep my dad comfortable. One day (14th of September) their corporate offices were down and the ONLY WAY my dad was proscribed morphine was because I told the RN that I wanted to speak to someone from corporate to take them in to see how much pain my dad was in. He kept turning and reaching out to us saying HELP PAIN. Then before I left that night, I asked RN Wayne what time dad was going to get the morphine. Nurse Wayne said he wasn't going to give it to him, only the Oxi. What the heck!!!! Does he like seeing these guys in pain!!?!?!? Did he enjoy watch my dad moan and asking for help??? When I got into the facility, the morning RN said he was not given morphine all night and the night aid said he was moaning and saying pain all night. She said she gave it to him at 7:00 am on the 15th and he was resting peacefully. RN Wayne needs to be fired or sent through compassionate training. Then we have RN Jared. My dad had Alzheimer's and we believe he was full of cancer. Never had a biopsy, because he couldn't be moved to a clinic. But, he was at the end of life. On the 13th when I got into dads room around 7:30 am, the CNA was trying to wake dad up. He was non responsive. So then I tried for about 10 minutes and could not wake him up. So I called the family. My brother, mother, niece, granddaughter, husband and I were in the room. Then my sister-in-law came and RN Jared was told there were 6 people already in the room. Now my dad was unable to leave the room and he did not have a roommate. Jared came back and was kicking FAMILY out of the room if a man during his last days of life. The supervisor RN came in the next day and took moms complaint. She let his supervisor know. Then the family was afraid to come in and visit. Jared kept walking past the room looking in, so we closed one of the curtains so he couldn't see in. Then my homemade mask was unable to be worn. I wore that for 3 weeks straight with no issues. Now I needed to wear THEIR mask. We also wore shields. They were being worn my all visitors. The same shields. They said they wipe them down each time. Hey.... The corona virus is so small that there is no way they could get it if someone was sick. I would NEVER recommend this facility to anyone. The dr, PA and the two RNs are worthless and made the stress of watching a strong farmer become weak and feeble even worse instead of comforting. The PA told mom that Ed is doing so well that he will be discharged next week. He died 5 days later. Oh and my father got bed sores from the type of bed mattress they had him on. He was unable to walk or even stand, sit for more than 5 minutes. Two days prior to him passing they finally got him an air bed. He should have been in an air bed from the beginning.

After not having Chinese food for a few months I was anxious to try the food at Dragon Express. I…read moreordered Mongolian Beef and Noodles. The noodles were bland with no flavor. The Mongolian Beef should be renamed Mongolian Onions. I struggled to find any beef in the dish and for a "spicy " dish it wasn't. It will be a while before I venture back there.

Very poor quality over billing organization! Unless bed ridden it is unnecessary care and they…read morehook you in no neglect actual care! Unless you want to use them while in a nursing home where again it's unnecessary cost and they visit and bill for medical equipment you don't need! Very abusive care if you are trying to survive your last weeks, months while ambulatory. Useless rude treatment unless you are the bather, then just young and only job in Hospice with actual care of the patient. Do what they. Say or your cut off after they took control of all medications needed for daily living!! Do not accept their care unless bedridden, this is my second experience with Hospice trying to get Medicare dollars before patient needs to be on the death watch! This facility does not have trained skilled social workers of case planner! I Do not recommend just go to Medicaid without Hospice because that's where this Hospice wants you anyway! And you are still out of pocket rent costs. Terrible joke for a sacred trust!

I'll start with the simple review - it's the best - I want…read moreto add that I work there, as needed, as Administration Assistant and Activities Assistant. I also have "gig work" there taking taking care of the needs of some of the Residents' pets, and I volunteer my time interviewing each Resident with an upcoming birthday and writing their "Birthday Story", which features their life, loves, military service, family, careers, etc. We honor them as best as we can and take sincere pleasure in doing so. I love them so much. I spend so much time there because I love it with my whole heart. The Facility Director and all members of the Staff ( my co-workers ) are so wonderful, so caring, loving, attentive and so INTERESTED in each individual it's honestly mind-blowing and I've never seen anything like it in my life. The Facility is scrupulously cleaned, continuously well maintained, and well staffed with the best of the best. If you have any experience with the food at other facilities it's important to not that the Residents LOVE the meals the Kitchen Staff prepares!!! If you schedule a tour for yourself or your loved one you'll see just how much it feels like home. Chances are you'll be greeted in the Lobby by "Mom", our 102 year old Resident. She was featured in The Herald last summer for her 102nd Birthday and her first ride on a Harley with our intrepid Maintenance Supervisor, who also happens to be my husband ;) I could write a book about Monroe House. It would be filled with laughter and love.

I had fun at the grand opening of the Riverwalk S dates. I enjoyed the tour I like the location…read morealso it's in walking distance to the dugout that's a bar. And right by the carousel and nice customer service that gave us the tour today

A delightful 55+ community. Beautiful homes very affordability priced . Incredible landscaping…read more Very friendly neighbors. The clubhouse with indoor pool and fitness center is just a block away and perfectly maintained. We really enjoy living here

Part of the dues here go for street maintanence, plowing of snow from roads, sidewalks etc. there…read moreis a couple inches of snow on both. called office and was told its not sticking, HELLO its a sheet of ice out there.

They are responsive to clients and family concerns. A close person is my life lives here and is…read morevery happy with the change from a different life as well as activities, food, hours and people. A major good vibe.

They seem to have a lack of communication and their administrative staff. Lots of turnover. The…read morecaregivers seem to be really patient and kind.

I would never recommend this community to anyone. After 3 years of living there we finally moved my…read morefather out. The overall care level is ok but the management is awful. They regularly have no idea what is going on, they dont communicate to each other and they dont communicate or respond to family. The attitude of the management staff is rude and unhelpful. The living in conditions my father was in I would never wish upon anyone and the staff just allows it. They dont raise concerns to family members for help or address anything. While the property offers some nice amenities and has a good exterior appearance once you've been there beyond a visit its not a great place to think of family members living in.