If I could give this place a negative 50, I would. I bought a coat there for $85. Got it home and…read moreone sleeve was longer than the other (both of my arms are the same length...), so brought it back. The owner, who says his name is "Marvin" (he lied about that, too. Real name is Marwuan Haddadin), tells me no refunds, only exchanges. Since there is nothing in that store I am interested in (it's a board shop and I'm a senior citizen), I was screwed. I told the guy I'm really unhappy, and the coat is defective, and he says "you're an assh%le and get the f#@k out of my store", and calls security. If you buy something from this guy, beware. He's totally disingenuous and a low handed cutthroat thief. Jose G, the reviewer below, said "It sucks that only one person has reviewed this spot because one unhappy customer can really affect someone's business". I agree. Perhaps Marwuan, the rude, insulting, disingenuous thief that he is, should have thought about that before he decided to stick me with a defective coat, and then act like the assh%le he is instead of treating me with the modicum of respect that most customers expect from a merchant. Perhaps Jose G doesn't care if others get screwed by this guy, but I DO. Do business with Marwuan at your own peril.

Marwaun is the man! Every time I'm in the shop he's set me up right! He has more deals than the…read moreprice is right. He use to have a shop up the hill and glad he's closer to civilization because there's not much up there. There isn't much in that mall either, but this is one of the shops you should stop by if you get a chance. He has a great selection of watches and sunglasses which is what I always check out when I stop by. It sucks that only one person has reviewed this spot because one unhappy customer can really affect someone's business. If you're in the inland center mall and you need gear, you should definitely stop by this shop. 4 thumbs up. the other two thumbs are my toes :)

Absolutely the best service and selection of fishing supplies. They had reels from $35 to $500…read more They helped me select the best rod, reel and equipment. A great shop that I'll visit again. Caught a bass off a dock this morning. Has two others on the line I didn't land.

I've never had a bad experience at this place in the slightest. The guys and gals that work here…read moreare some of the nicest people I've dealt with in Big Bear. One time several years back my father and I were getting some worms for fishing and unexpectedly had car trouble in the parking lot. Not only did the guy help us find a reliable mechanic he gave us the worms for free. This past week I was up there and visited the store to get my daughter some water shoes and she was in the car with my wife(it was hot) he let me take the shoes out to the car to make sure they fit without paying for them yet. No questions asked he said go for it. Anyways these guy are my favorite place for anything fishing and will always get my business anytime I'm up there. Also they have a great Instagram for fishing tips.

I went to the store to return some soccer shoes I had been trying out. Before buying, I…read morespecifically asked the salesperson if returns were allowed, and I was assured there wouldn't be an issue. I was also told I could return the shoes at any location. When I went to a different store to return them, they outright refused, wouldn't even offer store credit, and treated me terribly. The staff, who appeared to be a security guard and possibly a manager, were rude and unhelpful. This was a horrible experience, and I do not recommend this Big 5 location. If you're looking for decent customer service, avoid this store and go to another one, or possible another city--anywhere but here. If I could rate my experience it'll be a negative 1. Improvements I'd recommend would be new staff or at least training on good customer service.

II called to make sure Big 5 had the rounds I wanted. I spoke with Leslie, the store manager and…read moreshe confirmed. I called back because I wanted to make sure I brought in the correct documents to purchase the rounds. The person was not clear so I asked, "are you saying I need to bring in ........". She said yes. When I got there, Leslie the store manager told me I needed additional documents. I said, I verified what I needed over the phone. She said, she was told I called back and the other person was trying to explain it to me. I told Leslie what I was told. She said, "this is Monday, I want to have a good day, and I don't want to argue." (A comment I believe was rude. I was misinformed and now being blamed because of it) I was trying to have a good day. I called twice to get information so I would not be wasting my time, energy, and gas. It is frustrating to do what you are told you need to do and be mis informed. Leslie did not apologize for her employees poor communication and she did not say she will provide the employee with additional training so the miscommunication does not occur with other customers. Leslie displayed poor customer service and poor management. I gave her 1 star.

The location is easy in and out in Fawnskin. The primary problem was the lack of goods available…read more They have a few clothing options but everything is earth colors. The quality of the products isn't bad, but again limited options. Jewelry was cute but couldn't tell prices or quality from display. Service was interesting as the keeper whipped around turning on lights but didn't say anything. Ultimately left not buying anything.

This is a cool little place to stop by and buy hiking shoes. We were in the area and stopped by…read more The lady was very nice. We bought a shirt a flashlight and a few other things. The location is small but cool place to check out.

We've been there many times over the years, as have our boys. Just needed trekking poles but know…read morenothing about them. They gently led me thru and pickled out a reasonable selection for our limited hiking needs. Very fair, understanding, reasonable, and nice, non-judgmental guys.

1000% would recommend to friends visiting JTree. Cory, who greeted me as soon as I walked through…read morethe door, was super helpful while still giving me space to shop and consider. I went in without a plan, but walked out with new shoes after some recommendations from the staff. They also suggested a few climbs that I could squeeze in during the rest of my trip. I'm grateful for their knowledge and recs!

BASS PRO SHOPS HAS MY WHOLE HEART!!!…read more WOW. Just wow. Coming here has been a dream of mine, and it somehow exceeded all my expectations. I came with my partner after spending the day at the outlets near Palm Springs. We arrived pretty close to closing, and even then, it was such an amazing experience. I finally got the Bass Pro hats I've been dreaming about, and honestly, this is one of the coolest stores I've ever been in. They literally have everything for the outdoors; fishing, camping, road trips, hiking... if you need it, they probably have it. They even sell boats! There was a shooting range, archery equipment, grills, snacks, a restaurant, sweets, and so much more. I could have spent hours exploring. And the prices?! An absolute STEAL!! I was shocked seeing hats for $5.99 and $9.99. How?! We also grabbed their BBQ chips, and they were chef's kiss. The employees were very friendly. The cashier who helped us was incredibly kind. She did spend quite a while helping the customer in front of us, and my partner and I were joking that it looked like love at first sight between them. It made for a funny moment while we waited. One important heads-up: Apple Pay is currently not working. When we visited on July 3, 2026, the cashier told us it might not be fixed for a few months. If you usually rely on Apple Pay, I'd recommend calling ahead or bringing a physical credit or debit card just in case. Overall, I absolutely loved this place and can't wait to come back. If you love the outdoors, or even just want to browse one of the coolest stores ever!!! You have to visit Bass Pro Shops!

Not what I was hoping for... I needed a new pair of Teva's for my trip to Colorado... they had only…read morea couple of styles to choose from... ... Lots of other things to pick from... Parking is plentiful..

We wandered into the Earth Traveler and were pleasantly surprised by the wide selection of products…read morethey had! They were able to supply everything we needed for our campsite, and I even splurged on a cute new yoga set. I would recommend stopping by!

I originally went to Tom to have my 2 season old boots fitted with custom liners…read more After being throughly educated by him about the boot I had, I made the decision to purchase a pair of boots that he had in stock. He spent 3 hours fitting, calculating and diagramming the shape of my foot in precise detail. I have been skiing for 4 decades and have never had such an amazing and perfect fitting. Tom is the best in the industry, full of knowledge and experience. I will never go to anyone else!

Tom is a legend and is my go to for custom ski boots, latest equipment and his years of industry…read moreknowledge. My wife initially found Tom for the both of us and it's made a major difference in our ability and safety on the slopes. Thank you Tom for always making time for us and making sure we are equipped properly for an Epic Ski season!

WORST CUSTOMER SERVICE EVER. TAKE YOUR BUSINESS ELSEWHERE…read more RUDE BEYOND BELIEF. I wouldn't even know how to begin. I am so frustrated. We don't expect to be treated like a king walking into a store but I hope that they would at least wouldn't chase you out to continue yelling at you. Mind you its customer service, the customer isn't always right but in no way should you be yelling at a customer OR STARTING AN ARGUMENT WITH THEM. My parents wanted to buy some shoes. The employee overheard their conversation and then made the wrong assumption and proceeded to yell at them. Saying if its ugly you don't need to buy it. even went as far as to chase them outside of the store to continue yelling. ABSOLUTE WORST CUSTOMER SERVICE. when I called to get the name of the employee I was told that they would not give me any personal information. I couldn't even get the name of the person on the phone. They said why? They were rude off the bat. I wanted to know who I was speaking to. I didn't know that people were so rude on the phone to begin with. I was courteous to start but less and less so as the conversation went on. It wasn't even the person that I had a complaint against. They told me you can complain and give a description and they will figure it out. What type of customer service is this? Rude beyond belief and then also said that I was rude. I asked do you not wear name tags? Wouldn't you want to be called by name or should I call you person. They told me I could call them ma'am. Wow. Just wow. No point in going to this store. A simple apology would've been nice to hear.

Passed by and stopped here for some shoes, the ladies here were very helpful. I believe their name…read morewas Zina , Martina and desire. They made me feel like royalty! I loved the teamwork they have. I left with shoes and accessories. Keep up the great work ladies of Barstow Ecco