We have had three major headaches purchasing Columbia Cabinets (that is, apart from the 20 week wait for delivery). First, we discovered was that my built-in desk had a segment on the side that was unfinished. Our designer ordered a new drawer box, which still hasn't arrived after a month. Second, a white toe kick was not included for our pantry cabinets. We learned it was our designer's mistake, but still, I would think that Columbia would have a QC department to look into human errors like that. They made no phone call to verify that we didn't want white toe kicks for our white cabinets, even though we ordered blue toe kicks for our blue cabinets. And third, our custom storage closet had several flaws in the paint finish. It looks like paper when it gets wet - wavy, slightly rough to the touch and dull instead of shiny. So now all three parts of our home improvement project have had holdups due to Columbia Cabinets. Each of our contractors is stalled without the ability to finalize the kitchen or desk, or install the game closet. The worst part is that Columbia Cabinets is closed this whole week between Christmas and New Years, so there's no one available to handle our issue. read more

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My husband and I had a new condo built and our contractor chose Columbia Cabinets. We have been very happy with the quality, workmanship and design. We have had many complements! The level of customer service is amazing. My contractor missed a few shelves on the original order and after the install we needed a few finished pieces to complete the project. Columbia Cabinets' response was positive and quick! They were happy to help to not only provide exactly what we needed, but to deliver the pieces to my front door at no additional charge. I am impressed and highly recommend! Warm regards- Sandy Thomas read more

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I've been selling Sollera (a.k.a. Columbia) cabinets for 10 years. Since 1991, our showroom has offered many brands of cabinets but Sollera is by far the best. I have them in my own home as well so I can personally attest to the quality. They are very easy to design with. They are extremely customizable so I can make them fit into each of my clients spaces perfectly. Not only are they customizable by size (down to 1/16"), we can also do may custom features with them. You are practically getting custom cabinets but with a semi-custom price and a lifetime warranty! Not only are they easy to design with, but the quality is superior. Their painted and stained finishes are very durable and do not fail or scratch easily like some other reviews said. Not sure why they would say that. Our showroom sells over 100 kitchens a year with this brand and we rarely/never see warranty issues with finish. I would never want to carry a brand that had issues as that would just reflect poorly on our business. This brand really is the best and I can't say enough good things about them. I feel very lucky to be able to offer Sollera. It makes our jobs easy and fun when we can focus on the design and not ever have to compromise on quality or price. read more

I have been selling Columbia Cabinets for many years in Los Angeles. They never disappoint and as a result have benefited by many referrals from happy customers. They have a great selection of traditional, transitional as well as modern styles. The option for custom Benjamin Moore paints is a very popular option for my clients as well. The order department is always available when I need them and our rep. is most accommodating under all circumstances. Thank you for a great product and service! read more

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I have been a Columbia dealer for many years in the San Diego area and I am consistently impressed with the quality of Columbia cabinetry. they have plenty of contemporary and traditional door styles... it's very seldom that our customers can't find what they are looking for. They offer full plywood construction and represent a very good value at their price point. Quality is excellent in general and they have been responsive to any warranty issues that have come up. They are in the semi-custom category and do have a few limitations, but that is to be expected in order for them to hold to their price and lead time structures. I recommend Columbia cabinets without hesitation. read more

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Stained cabinets started to peel like a nail polish after only 4 years since installation. I'm trying to get it repaired under warranty, but the argument I get "it's been used under extreme humidity and heat", which is not true. Most cabinets are not even close to the sink and our oven is used only a few times per year. If Columbia cabinets can't stand up to the normal use of the kitchen, they should add a big sign "Do not install next to the oven or dishwasher". Every kitchen has cabinets next to the sink, next to the oven and other appliances and they should meet quality expectations to last at least 10-15 years. I've seen stained cabinets that are 10-15 years old and no signs of peeling. Very disappointing. read more

I agree with YS. Absolutely lousy service and support. Can't talk to anyone. Late delivery and won't even offer an apology. Missing parts. Damaged shipment and won't do anything about it. What a snooty company. This will be my last time doing business with them. Local rep is just BS since you can't get a hold of him anyways. Quality is not all it is cracked up to be. They can't care less about their customer and you shouldn't care to buy from them either. read more

This company works through resellers. The reseller I worked with required a deposit to take measurements, then later ordered the cabinets. Turns out some of those measurements were wrong, and I'm presently waiting for some replacements that are supposedly correct. I say supposedly because in addition to the reseller, I want confirmation from an actual Columbia Cabinet employee. Many e-mails to their local rep went unanswered. I called company headquarters and was told their not allowed to speak to customers and I must resolve issues through the reseller. (Remember, I'm only looking for technical confirmation from Columbia, not to redress my problem.) The cabinets are of excellent quality and look as good as we hoped. Along with a good installer, the result is excellent. But if there are any problems with your order, good luck getting help from the people that know the product best. Columbia's customer escalation process falls woefully short for a product of such high quality and high cost. If the one person in the world assigned to your region is on vacation, apparently there is no other expert available to talk with, and you just have to sit back and wait for problems to be resolved... and for your completed kitchen. I recommend insisting on assurances from a Columbia rep before making the huge investment in this company's products. read more

I grew up with Columbia Cabinets in my home; my bathroom, the kitchen and the family room cabinets are is beautiful today as they were when they were installed. There have never been any issues with their cabinets. For anyone looking for long lasting, beautiful cabinets Columbia is the way to go. read more

I have seen many reviews and they all share the same: Looks good, high end, BAD customer service and support, Can't talk to anyone but the dealer or local rep and if he is on vacation, you are in bad luck. Not professional at all. I Spent US$40,000 on kitchen cabinets. Cabinets came in a poor workmanship. You could see wood joints through the paint. Above fridge cabinets were too wide and thus sagging (had to personally do a work around), Stove hood was out of dimensions (another self workaround). But the worst of all was two 42" cabinets that came from the factory with poor workmanship, cabinet construction was made with thin plywood, the drawers were sagging and a gap in the edge banding in the middle of the left hand cabinet was VERY visible. Called the factory, spoke with local rep and the dealer who sold the cabinet and got the poor response "Concerning the two 42" drawer base cabinets, Columbia does not consider the center sag as a warranty item. Columbia provides these wide drawer base cabinets knowing that the sag can be pulled up to the rough top and counter top eliminating the sag...If the customer wants to cover this small gap he can use the putty stick provided" . I DO NOT recommend to buy Columbia cabinets (although they look good, their customer service is BAD!!!) and do not get fooled they sell them under the Sollera name as well. Bad Craftsmanship!!! read more