I have been a loyal AMC customer for a long time and regularly come here to enjoy the latest…read moremovies. In the past, I have had many positive experiences, which is why my interaction today was especially disappointing. I was helped by a representative named Destiny, and unfortunately, the level of customer service I received was extremely poor. From the beginning of the interaction, her attitude came across as dismissive and unwelcoming. My family and I made a simple request for an extra popcorn container so we could share our popcorn, but instead of trying to help or responding in a friendly manner, Destiny made the situation feel like we were asking for something unreasonable. Her tone, facial expressions, and overall demeanor made us feel uncomfortable. When I asked a question, she appeared visibly annoyed, sighed, and acted as though our request was a burden. Customer service should be about making guests feel valued, not making them feel like they are causing an inconvenience. To make matters worse, she also failed to provide the candy and drink that were part of our order, which showed a lack of care and attention. What should have been a fun outing with my family was negatively affected by an interaction that could have easily been handled with basic courtesy and professionalism. I hope AMC takes this feedback seriously and works with Destiny to improve her customer service approach. Employees represent the company, and guests deserve to be treated with patience, respect, and a positive attitude.

Everything was wonderful with the exception of the online purchase. It kept getting stalled and…read moresaving the seats every time it stalled. The cashier couldn't get it resolved, but at least he did try! Nice to see a young person care about customer service! Then the manager tried many times to resolve it!! For whatever reason, she couldn't. I went ahead and got our popcorn and drinks. When I got back with those, my sister had told the manager that this was my birthday present, my big sister 63, took me to Wicked for my birthday 60!! She was a sweetheart and comped our tickets and said she hoped we had a happy birthday and enjoy the show!! When we went back to her house, she told her husband that's what she wanted for her birthday in December was to take her to the movies! They've been married for 41 years!! The comfort level of the seats were amazing and a full bar is there!! I wish we had one like this in Mt. Pleasant!! Ours is nasty !! Thank you to the staff, we enjoyed our mutual sisters birthday date!

We love early show times so we can avoid the heavy foot traffic times. Close to home so it very…read moreconvenient.

This is my favorite theater in the area! I'm very familiar with the staff and the location. Love…read morehow safe the parking lot is at night time because movies can end late. So if you plan to skip the ads or are running late they last about 15 minutes.

I recently visited Regal Sandhill to see the movie Michael, and unfortunately, it was one of the…read moreworst theater experiences I've had in a long time. The particular theater we were placed in was absolutely filthy. The seats were stained, dingy, and looked like they hadn't been properly cleaned in ages. I honestly couldn't relax or get comfortable because genuinely concerned about how unsanitary the seating looked. I ended up sitting upright through the entire film because I didn't want to sit back in the seat. The one positive was the concession attendant, who was pleasant and friendly. The popcorn flavor was good as well, but it clearly was not fresh or hot, which was disappointing considering the prices. I'm relatively new to the area, so I can't speak to other theaters nearby, but I personally will not return to this location. Going to the movies should feel enjoyable and comfortable, and unfortunately this experience was neither.

theater seems nice, and friendly service at the snack bar. you can get beers, wine or seltzers, and…read morelots of candy and snacks to choose from.

Went to see Backrooms and the theater was absolutely packed, and seeing that movie in such an…read moreenvironment really added to the fun. It was such an amazing experience. The theater itself was clean, they had a great selection of popcorn seasonings, and the candy/soda/snack selection was great as well. Highly recommend seeing a movie here!

The best movie theatre in Columbia!! Great atmosphere, great food, wonderfully kind staff.read more

Y'all, this was the worst theater experience ever. Keep in mind I haven't been to a theater since…read morethe start of the pandemic. They didn't even bother to clean up....trash and popcorn littering the floor. It's inside a pretty near deserted mall....more unoccupied storefronts than actual stores. I should have gotten my money back, but I decided to stay regardless. But trust and believe I will never go again if I'm back in Columbia. I went during broad daylight in the middle of the wk, but I can imagine late at night or wkends it can get a little rough because it was a little rough when I was there. Definitely don't recommend.

Clean, friendly staff, and fresh snacks. I was so pleased with our experience today. The prices…read moreare very reasonable compared to the big name theaters. Every staff member today was amazing friendly, acknowledging, and interacted with my children. You choose your seat. We went for Cinema day and got the 4.00 ticket along with a great combo of a large drink and large popcorn for 10.00. The popcorn if you order a large comes with an amazing lid. The bathroom was so clean and smelled great. I would go to the other big name ones on Harbison and it would smell like piss and trash everywhere. This is now the only theater I will come too especially with my children. I have been won over. They also have student pricing.

I went here to see The French Dispatch on a regular weekday. Had the place to myself as far as I…read morecould tell! I thought I dropped my phone on the floor and ended up feeling around under my chair, which I do not recommend. The actual movie started about 20 minutes after the scheduled time, owing to commercials and previews. Overall it's a good movie theater. Nothing super special, but pretty good.

The Regal Swamp Fox Cinema opened when I was a kid, and it was a big deal. Even back then (20+…read moreyears ago), it was a pricey movie theatre, but today, I feel like Florence locals are priced out. Movie and concession prices here are more expensive than HCOL areas in SC and other states. My husband and I went on a double date with another couple to the movies on a Sunday morning to see the new Star Wars, The Mandalorian and Grogu. Four tickets for an 11 AM Sunday morning showing, plus popcorn (we shared two) and sodas, was well over $100. The movie was fine, but the theatre is nothing special and needs some upgrades and TLC. The seats did not recline, and the floors were the typical sticky movie theatre floors. Swamp Fox Cinema has arcade games for kids and offers birthday parties, which is a nice touch. It is close to I-95, so it's one way to escape a boring hotel room if you're traveling through for a night. The movie theatre is one of the few date options in town that doesn't center around eating/drinking, and I wish they had more deals or specials so folks could afford to bring their loved ones and families here.