pond installation was fabulous and I love it. Installers were real pros price was fair DO NOT PAY FOR A YEAR'S SERVICE IN ADVANCE read more

Columbia Water Gardens - fabulous koi pond - Landscaping Near Me - Beaumont, California

Carl initially seemed professional, but that impression quickly changed. During the consultation, he repeatedly pushed his own ideas instead of listening to what we wanted. It became clear he was more focused on his vision than respecting the client's preferences. I had to directly tell him to stop disregarding our input before he backed off. He required a $1,000 down payment to "hold our place," creating FOMO or unnecessary pressure to commit. We specifically asked for time to confirm HOA approval before moving forward or cashing that check,, yet he cashed the check immediately anyway. There were even arguments about our particular HOA rules that he was trying to sway in his favor that when I went back and read them realized immediately I was being manipulated. He also made multiple unsolicited and critical remarks about items our home, which came across as unprofessional, disrespectful & personally insulting.. In the end, we chose not to proceed and had to follow up for three weeks before getting our money refunded. Based on this experience, I would not recommend his services. read more

I recently contacted Columbia Water Gardens to inquire about some minor maintenance work on my existing pond that has no fish or plants and I don't want any in the pond. However, my experience with them/John left me deeply disappointed and frustrated. Firstly, they charged a hefty $150.00 just to provide a quote. This seemed exorbitant for a simple assessment of the work required. Despite this, I proceeded with the hope that their service would justify the cost. To my dismay, the quote I received was astronomical. They proposed a labor cost of $2,500.00 per day for two workers this is JUST for labor for 2 men holy cow! This price far exceeded any reasonable estimate for the minor work I needed on an already existing small pond. It felt like they/John were trying to take advantage of me, especially considering that my pond already existed and required only minimal attention. Not only was the quote grossly inflated, but there was no effort made to explain or justify the exorbitant costs for just labor If they had been upfront before they came to give me a quote about their "labor cost of $2,500.00 a day" I would have never requested a quote from them, and it seemed they were solely focused on maximizing their profit without considering the needs or concerns of the customer. Overall, I would strongly advise against engaging with Columbia Water for any pond-related services. Their pricing practices are unreasonable, and their lack of transparency and customer consideration is deeply concerning who would pay $2,500.00 a day for labor for anything? What a gig how many quotes did John give that day must be a nice living. There are undoubtedly better and more reputable options available for pond maintenance. I would love to know if this is standard practice and pricing. read more

Another great service by Columbia Water Gardens! Octavio and his crew just finished our annual service and cleaning of our pondless waterfall. All the guys were superb! Polite, careful of our property and things look great again! We only trust CWG and they never let us down!!! Thanks to all!! read more

Columbia Water Gardens - Landscaping Near Me - Beaumont, California

Consultation and Quote: I contacted CWG for a quote to install a pond and wetland filter in my backyard. I originally planned on doing this project DIY as I suspected it would be well outside my budget to have a professional do it, but after a thorough consultation with the owner Carl, I was presently surprised. I already had a general idea of the layout and design I wanted including a couple rough sketches; he listened, gave some input, and eventually we came up with an overall design idea that worked with the landscape area we were converting. He quoted me a fair rate, walked me through all the steps of the entire construction process, what all it would entail, and what to expect. He laid out all the features that would be included in the package we agreed on, I paid a deposit, and we set a start date for construction. Construction Process: Carl's crew began delivery his machinery and equipment, boulders, and the pond kit the week before they broke ground. The next week they got started, and before I knew it, it looked like a bomb went off in my backyard- which I expected, because Carl had warned me about it. His crew were all very polite and respectful, and took good care of my property while they were here. Change Order and Add-Ons: As the project began to come together, I was impressed, and approached Carl about adding a pondless waterfall in my front yard. The process was pleasant, he gave me another very fair quote, and after agreeing he had half his team started on the front yard, transforming that area as well. You could tell they all had a passion for the work they were doing, the results speak for themselves. I ended up approaching Carl with a couple more add-ons/change orders, including concrete curbs, decomposed granite pathways, mulch and plantings throughout the property. Again, this process was a breeze, and they were at it. Finished Product: All said and done, I ended up with waterfall and stream leading into a wetland filter and fountain-scape, then feeding into a series of waterfalls and down into a beautiful pond in my backyard. They completely transformed my property, and I couldn't be happier with the finished product. They added stepping stones, character boulders, mystery falls, plant pockets, koi caves, all with a true artistic attention to detail. In the front they constructed a beautiful pondless waterfall, even incorporating an 18ft long tree stump/log sourced local to my property, adding loads of character. Between the front and back yard they continued the transformation and built a series of decomposed granite pathways bordered by concrete mow-curbs, low voltage lighting, drought tolerant plants, and forest floor mulch. They did this all on time and within budget, and even worked an extra day over the weekend to help me meet a deadline before hosting my company party. Conclusion: I would highly recommend Columbia Water Gardens. They were professional, and true artists. Carl quoted me fair rates, and made the process pleasant. He found ways to save me money, and produced a wonderful project. I had a great experience as a customer, and would recommend them to anyone looking for a landscape transformation. read more

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Yesterday (3 March 2022), we had a pond cleaning by Jose and Octavio. I can't thank CWG enough for hiring two consummate professionals! They were quick, efficient, friendly, and knowledgeable. They did an amazing job cleaning our waterfall, stream, pond, and filter system. My Koi were expertly and carefully handled from pond to the holding tank and back again post-works for me. Yes you are the charger pond service. I have always enjoyed having Columbia Water Gardens do all my pond maintenance, technical support, pond advice, plant support, and fish purchases! Thank you guys again, you have a great team! read more

Carl and his team transformed our boring hillside into a backyard oasis! Our expectations were definitely exceeded!! Enough cannot be said about Carl's professionalism, honesty and transparency . Carl was available to answer all our questions and concerns regardless of the hour. The entire crew was absolutely amazing!! All were respectful of our home, professional, and kept us updated on the progress of the project. I'd like to give special recognition to Octavio Guevara who worked fervently from beginning to end, giving us this majestic waterfall! Even our dogs, Blu and Rocky, recognized his impeccable character!!! Thank you! read more

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Octavio called me when he was running late and kept me in the loop the whole time. They were very professional and did a great job! I will use them again for my koi pond spring cleaning. read more

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After mud slides caused damages of chaotic proportions in forest falls, Carl and his excavator came to save these lovely locals from their muddy imprisonment. Not all heroes wear capes... Some can be found using a machine to dig, pull and toss big piles of dirt and rocks back where they belong with such skill that it seems like the machine is just an extension of himself. It will be a little while before things seem to be back to the way they were before the mudslides. But thanks to Carl and other people volunteering their time, the people in forest falls and other locals will continue enjoying their beautiful mountain town in peace. The amount of skill and love shown by Carl while he worked to help clear the way was just stunning, I recommend anyone in need of his kind of service to look no further. The man you need for the job is just a phone call away! read more

Carl and his crew went above and beyond designing and installing our koi pond! They added beautiful touches and lighting that made our pond our new favorite spot on our property! They were on time, communicated with us, knowledgeable, trustworthy, professional and so friendly! I would definitely refer them to family and friends! This was a dream come true for my mom! Thanks guys you made us and the fish very happy!! read more

Columbia Water Gardens - Before Columbia Water Gardens designed and installed our beautiful Koi pond. - Landscaping Near Me - Beaumont, California

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The crew at Columbia made recommendations to improve water flow in my existing pond. We decided to move forwards and we were pleased. Lights were installed to accent the two waterfalls and a new filter did the trick. Give them the opportunity to make your pond a reality. read more

Our pond was really in need of a cleaning so called Columbia water gardens. So glad I did. Great crew came out to do the job and show me how to do the skimmer filter cleaning. Pond looks great and water is clear. Will have them back next spring. read more

I really don't know where to start with complimenting this company. They transformed my my janky, home-made pond into a pondless masterpiece! From the initial consultation with Carl (the owner), to the meticulous professionalism of his team (Justin, Octavio, and Jose), these guys were wonderful to work with. They took special care of our existing spaces, plants, and installations, were respectful to me and my wife, and got every detail just right! They even replanted my plants and remulched! They absolutely went above and beyond in every way. The were also patient. I'm not the easiest guy to please. My Type A, Type 1, detail super freak personality usually means I micromanage my way out of fun projects, but I didn't have to with this team. Only a little help with some minor decisions required my attention, they took are of the rest. I cant wait to wake up every morning to smile at my new backyard! Hire these guys! No need to do more research. Just hire them and thank me later! read more

Columbia Water Gardens - BEFORE - Landscaping Near Me - Beaumont, California

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The team @ Columbia Water Gardens put together an exceptional pond in our backyard. Carl is a professional master of his trade. He designed a fantastic digital layout and then him and his team brought it to life. Our serene environment is so relaxing and peaceful. Watching the koi swim around is stunning beauty with the garden of diversity around it. Thank you for creating a masterpiece! read more

I have been struggling the past couple of days....something was wrong with one of my koi, the rest were fine...but this big girl just didn't look right to me and she didn't eat breakfast that first morning. I immediately checked parameters, we had vacuumed less than 2 weeks prior, had done a water change, used Pond Prime, beneficial bacteria...blah blah blah....we couldn't think of a thing more we could do This was the ONLY fish that seemed unhappy. I reached out to Carl Petite, who I've met through some online forums. I sent him this video and he agreed, this fish wasn't happy. We thought maybe it was something internal. I live in TX and he's in CA, so I called a "fish Dr" in my area. He too couldn't figure out what was wrong with this fish. Everything in their habitat seems fine This morning, I went to ck on the piggies and now another fish is swimming "weird", but this one is still eating....so I take a video and send to Carl. He called immediately and asked if we had a GFI to the pond. That was a big "NO".....he said he thinks something is shorting out and electrifying the water. I happened to mention that we had these underwater lights that started doing weird things....when I would try to change the lights with the remote, not all the lights in-line would change to the same color....I never payed much attention, it didn't matter to me. Bingo!!! Carl knew exactly what was wrong.... while hubby went into town for a GFI, I went out to the pond and pulled up the lights to ck the connections.....you'll see what I saw in the 2nd picture Carl saved us from losing our entire piggy family....and the heartbreak that was sure to come. I can never thank you enough Carl Petite and Columbia Water Gardens We will purchase a new set of lights for underwater.....a set that is closed...this in-line set will be used for the waterfalls and tucked into the rocks ABOVE the water line read more

Columbia Water Gardens - Landscaping Near Me - Beaumont, California

The level of service and knowledge that was provided to me by the owner and one of his installation technicians was priceless. I was in a panic when my koi pond stopped circulating water and within an hour a technician (Justin) was dispatched to my home. Within 10 minutes, the problem was identified. I had called numerous other places and nobody matched the professionalism and the genuine care and concern. I fully recommend this company and will look nowhere else for future needs. read more

Columbia Water Gardens - Koi pond - Landscaping Near Me - Beaumont, California

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Placed an order (#8539) for 4 ecoblox. I received an email with the order info. I emailed to get an update on the order. I called and spoke to Carl and he said he would call me the next day. He didn't. I called him and he said he'd look into it and call me Monday. He didn't. I have emailed to cancel the order, I don't expect to receive any confirmation. I have put a full stop on my credit card for any charges from CWG. Waste of time. read more

Had to dispute charges on my credit card to get a refund for services that were paid for but never done, after four months of getting jerked around; no contact from Carl, and the people working have no authority to do anything but make excuses. I'd give no stars if it would let me. read more

From any north facing window in the house, and from any vantage point on our decking, the eye is now drawn to the gentle flow of water over large simmering Palm Springs Gold boulders as it wanders gracefully down to a bottomless pool where the cycle is again repeated--pumped up, meanders down, singing as it goes, collected and returned. This lovely work of art replaces...well it replaces a baron deck. As the devastating news of the death of our youngest son settled in, we were faced with a host of issues no parent wants to confront but slowly the idea emerged to create some sort of "place" at our home to celebrate our son's life and host some of his ashes. Our second son had encountered a classmate from Middle School here in Redlands whose company COLUMBIA WATER GARDENS specialized in pools and water falls and artful work with rocks and blocks. Not knowing even the broadest outlines of what we were looking for we met with Carl Petite, our son's long-lost acquaintance and the owner manager inspiration behind CWG. He came to us at the end of a long day of work, and as if by magic somehow encouraged us to begin talking--talking about our son, talking about our pain, talking about our ill-defined wish to create "something" here near us to celebrate our son's life. I'm certain (well I exaggerate) Carl couldn't even spell hard sell. He listened empathetically, then pulled out his iPhone and began to show us some of his work as our eyes kept wandering to that open unused corner of the decking. Within an hour or more with Carl's gentle but expert help we had sketched out a water fall that he "might" be able to build for us in time for our Celebration of Life planned on our son's birthday in October. Within days Carl had drawn up a tentative project to scale (all projects he said are artistic works in progress--a declaration we were delighted to observe firsthand.) We met once more to go over general details, budget and schedule all of which were subsequently delivered electronically to us in thoughtful detail. One morning Carl's crew arrived and the magic began. Jose Ian and Octavio--and on occasion Carl himself, commenced the process of sawing through decking, moving dirt, hauling in gigantic boulders, rocks and dirt, blocks for the wall, rubber for the water channel. We marveled at the complexity of the project--water, pumps, electricity, lighting, landscaping--but we marveled more at the creative genius of all involved. Carl arrived on the first day with a can of orange spray paint and traced out generally where the water garden would go. We thought it off center. It was. Deliberately so. And it was brilliant in that regard--and then the work began. The work was basically done by the four mentioned men, working under the blazing hot July sun, from before 8 until after 5 daily for 2 weeks. Brief stop for lunch and then back at it. These 3 and Carl became family, adopted by us and Zona, the family dog. They were consistently of good humor, almost playful with us an our many questions, tolerant of modest suggestions and incredibly knowledgeable about their work. ("Sure you want to plant a palm near here...the root system will not be friendly to the--") Some artist use pencils, some paint, some oils. Ian, Jose. Octavio and Carl? Boulders and blocks. Boulders weighing up to 500 pounds! Try sometime making art with these--but art they did. We'd watch the careful placement of a huge boulder...the crew would back off, look at its placement from 5 different angles, come back and move it this way or that 6 inches, or tilt it one way or another until they were satisfied. And when they were satisfied? We were delighted as well. As the project neared conclusion, Carl came one morning with three pieces of driftwood. You see two of these clearly in the photo, front right and center. He was coming to Redlands from a project in the mountains when he spotted the wood and knew precisely where these 3 random pieces belonged. Again, the unerring eye and touch of an artist--spontaneous, not called for in the design, nor previously thought about. I should find some way to offer some thoughtful critic of the entire project least the reader dismiss the whole of this as fluff, so this: we did notice dust flying the day they hauled in the dirt, and there was the noise of the jackhammer as they crafted the shapes of the rocks, but other than these? Nothing. Columbia Water Gardens begin with Carl Petite. He's platinum. Smart, hardworking, a talented designer, but also an extraordinary human being--gracious, kind, soft spoken and caring. He loves his work, his crew, and we came to believe he loves his clients as well. His crew mirrors these talents and their work in our back yard will stand for us as long as we live as a celebration of a son too soon gone and the work of Carl's crew. read more

Columbia Water Gardens - Dillow's Water Garden - Landscaping Near Me - Beaumont, California

Their team showed up on time, took time to explain the procedures to correct a job done by someone else, and asked for my input throughout the job. The team was professional and worked with my electrician to verify that their design would also work with his plan to provide electricity to the fountain and the lighting in my yard. I am glad they were available to correct the problems done by a previous company and I absolutely love the work provided. read more

Columbia Water Gardens - a rock garden in a backyard - Landscaping Near Me - Beaumont, California

Carl and his team did a great job helping me turn our front lawn into desert scape. This saves us water in the long run, makes maintenance easier and will get us a rebate from the city. They were very easy to work with. read more

Just had another yearly pond clean out, this time by Justin and Bryan. Justin was so awesome, and paid attention to detail and did a thorough job cleaning put my pond. We needed some ricks put back in place with the foam because they were loose after 5 years, and he rearranged some to add some new "features", and mentioned that was what he enjoyed most, and that he's usually doing the build outs. I can't say enough good things about Justin. He wants to please the customers, as does everyone that I have met from this Company. I love my pond and like working with a company who have a true passion for ponds and pond building! Just had my yearly pond clean done and I am so happy with the results, and so are my Koi. John and Ian, you guys are the best! Thank you Columbia Water Gardens!! This company built our pond 3 years ago, and it is definitely the best feature of our yard...I love it!! read more

Great work beautiful design of our hillside waterfall Crews that do the work are polite, considerate and very conscientious I highly recommend them read more

I only had a vague idea of what I wanted to have done to my small yard. Carl came in with creative ideas and pictures of the material he was proposing. They completed the job within the stated timeline, for the price quoted while having to deal with strict park rules. Very impressive! I'm still smiling! read more

Wow. I just got off the phone with Carl, a 40 minute conversation! I am so amazed with the level of not only professionalism, but the knowledge and excellent advice provided to me by Carl. Not to mention personality plus! Carl spent the entire time answering my questions, complimenting me by saying, "that's a good question," when I thought maybe it was a dumb one! I ended up making a modest purchase, that, hopefully will give our pond clarity... So much money has been spent trying to make the pond sparkle that if this product works it will be a inexpensive miracle! So, if you're looking for a company to provide you with your pond needs, if you're looking for a company to answer any questions, if you're looking for a company that will give you the time, attention and consideration you, as a customer, deserve... LOOK NO FURTHER THAN COLUMBIA WATER GARDENS and if you're lucky enough, as I was, to deal with CARL-- you'll be as amazed as I am and will never shop elsewhere for your pond needs! read more

Carl and his crew did a fantastic job, building my koi pond and water fall. I highly recommend this company! If you want to see the final results, call Carl, he has several photos! Thanks again Carl Dennis Dini read more

Carl did a great job on my pond and wetland. The materials arrived on time and the entire process went according to how Carl described it. He worked very hard and went above and beyond to create a very beautiful water feature. I'll be posting pictures when I finish the landscaping. I would definitely work with Carl again. read more

Had another leak issue in the pond , John was able to track the problem down. Not really a leak at all just needed a little clean out and plant removal to make the bog flow better . Not able to back up to the edge and lose water after John fixed it . This team will fix your issues and do it right with no B.S. read more

I call Carl on Monday about a leak in my pond that I was having problems fixing. On Wed. He came on time and fixed it in less than a hour. He is very knowledgeable. Professional nice guy. He gave me some really good advice on how to take care the pond Iwould for sure use this company again. read more

I contacted Columbia Water Gardens to see about ordering medication to treat a bacterial infection in one of my chagoi koi that another medication failed to cure. Carl called me back personally to not only recommend an effective treatment, but he also instructed me on how to make my own medicated koi food. Needless to say, my order was delivered to my doorstep in two days and my chagoi has healed nicely. Thank you, Carl! I highly recommend your services!! read more

Well, Carl responded to my review, stating that he "usually doesn't respond to false reviews".... ha! The reason he responded is that he recognized all the true accusations in my review and was hoping to convince folks that he runs a reputable business. I am going to add another episode to my journey with Columbia Water Gardens....After the first interaction with Carl and his crew, I was happy with the results. (This went drastically downhill very soon as you can see by reading my previous review) So....being happy with the company in the beginning.... I was telling one of my tennis buddies about my pond, and found out she had just bought a house that had an existing pond that was not working and she wanted to remedy that and "spruce it up" a bit. I recommended Columbia Water Gardens (mistake!). She had them come out and tell her what they could do to fix it. She hired them and set a date to do the work. Her car was in the shop and not in the driveway and she did not answer the knock on the door (not sure why..?) the crew, assuming she was not home, went ahead and began taking their tools etc. to the back yard. She watched from a window....their behavior was inappropriate....playing, joking, tossing rocks back and forth and wasting time. She eventually went out and the work began. Later in the day she went out to check on the progress....things were not how she wanted it and the plants they had put in were all "dead looking". (I have not seen her pond at all, this is info from her). As she was expressing her dis-satisfaction with the progress to the one in charge, the other crew member was standing to the side throwing little pebbles at his partner's boots! How immature! The last time I spoke with my friend, she said the issues had not been resolved and she was not getting any response from the company. She also stated that she "saw a law suit in the making". I am not sure how her issues turned out, but this is typical of how this company does business! In his response to my first review, Carl called me a "nuisance customer"....well I intend to uphold and continue part of that statement....I am going to keep being a "nuisance" but not a "customer". Watch for my next review...there is more! read more

After reading all of the reviews it is obvious that CWG is a good pond designer and contractor. However it is even more obvious that their retail, customer service and follow through needs improvement. I had to actually dispute a charge on my cc because I got so many excuses about why they couldn't deliver a part that I had prepaid and ordered through CWG. They said it was on backorder, so I called the manufacturer and it wasn't. They said the part would arrive in a week and it never came. Finally I was able to reach the Owner by calling their after hours emergency line (they do not answer their regular business line and they do not return voice mails) Carl said he would just refund my cc. I let two more weeks go by before I called my cc company and disputed the charge. It doesn't seem like there are enough ponds around to be so complacent . The business is not sustainable and the Owner is clearly having cash flow issues or is a total lying flake. Either way, I'm not going to do business with them anymore. read more

Columbia Water Gardens, I have had a pond in Southern California and it has been having some troubles lately. I have not had the time to give it any attention. Thanks for coming out and figuring out why it was leaking. I am thankful for your time and suggestions and look forward to more help down the road. Your guys were very professional and were good to work with. I was not sure about the investment at first yet knowing I have peace of mind now.... There is no looking back. Carl, you mentioned because of my interest in watching water that you could transform my pond into a pondless feature. I look forward to this happening next year. Right now I just want to enjoy that it is back to being clean and the information you gave me about keeping it balanced was helpful. Thanks again, -CM read more

Carl and his team did an amazing job building us a "new pond". We had a small pre-formed pond in our yard and wanted an upgrade. Well, we got an upgrade! We no longer have a pond, we have a work of art! Our view out our kitchen window is beyond beautiful! Carl's team was great! They are friendly, hard workers, clean up after themselves, great all around. If you are looking to add beauty to your life, call Columbia Water Gardens today! read more

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I only have experience with ordering from the Columbia Water Gardens website .. and it wasn't pleasant I placed an order and a few days later saw the order was "On Hold". I called, left a message to ask why and when could I expect my fountain basin and never got a response. Few days later, called again; ditto. I then searched for reviews and discovered what was probably going to happen .. Nothing. Now a week after making the order and charging my CC, the order status was now "settled - awaiting invoice". I called to ask what this meant, no response. I finally emailed instructing them to cancel my order. I then contacted my CC company to dispute the charges. Two days later I received a "temporary refund" by the CC company. During all this time I never heard back from Columbia Water Gardens. Not until 1 month after I called and emailed to cancel the order did I receive an email stating that my order has been canceled and a refund to my CC forthcoming. Based on my experience I do not recommend ordering from Columbia Water Gardens read more

I had an awful experience with Columbia Water Gardens and I would not recommend them. I wanted a couple of PondMax LED lights for my water feature. I found their website and ordered them. A week later I get a phone call from Bob at Columbia Water Gardens telling me that their website didn't work and that my order never went through but he isn't sure if my credit card was charged. He calls me back a couple of hours later to tell me that my credit card was never charged and they need to redo everything. Fine, even though it is a huge waste of time, I do it. I was told by Carl when I placed the order that it would ship that day. They are in California, I am in Washington. I should have it in 3, maybe 4 days. A week later I still don't have it. I call to ask where it is. Bob takes my call and tells me that he will look into it and get back to me. Bob never calls me back. I am out of town for a few days so I figure the lights will be there when I get back. I get back from my trip and I still don't have the lights. I call again and get Bob. He tells me he will look into it and get back to me. It is 3:00 and I still haven't heard anything. I call again and get Bob. I tell Bob that I want to cancel my order and would like to speak with Carl. He informs me that Carl isn't available and he hasn't gotten back to me because it isn't the end of the day yet (they close at 4). I spent three weeks waiting for them to get their act together and got nothing. I do a lot of on-line shopping and this is one of the worst experiences I have ever had. I will never do business with Columbia Water Gardens again and I would not recommend them to anyone. 5/1/2018 Update Columbia Water Gardens charged my credit card for these items. I e-mailed them on 4/5 and told them that the order was cancelled. I further instructed them to credit the purchase price to my credit card. It is almost a month later and I have not received a credit. I have contacted my credit card company and have disputed the charge. read more

From there friendly staff to knowledgeable construction crews, you would be hard pressed to find a more talented gang of individuals. They have new and used equipment to help anyone get into this hobby and will step you through the hole process to ensure you have an enjoyable water feature or pond for many years to come. read more

Columbia Water Gardens - Koi - Landscaping Near Me - Beaumont, California

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Do NOT order ANYTHING online from them. The stole my fathers money. They refuse to answer any of our emails and phone calls and never sent any product ordered. Carl is the owner. Buyer Beware. They are thief's. "F" rating on the Better Business Bureau too. read more

John and Carl were very friendly and professional.. at first. Lots of promises for great changes to my existing pond. Hired for maintenance of our current pond. Someone would show up but be here for less than 15 min, and my pond wouldn't look much different. If I had a concern, they would state they would be out, and then not show up. I'd text again, and get an excuse or another delay. Carl came out to offer a quote for a second water feature. Bragged about his wife's new BMW, and his upcoming tropical vacation that was gifted to him by a customer. Said he would write up a quote and send it, and never did. He did suggest a new pump for our existing fountain. I agreed. When they brought the pump (took several weeks and many follow ups on my part) they broke my fountain. At first, they said "we took the top off" (it was a solid piece - they broke the top off). Luckily I have cameras and was able to view the incident. I found the same fountain and sent them links. They said they would order. They never did - but texted me a photo of a completely different fountain and said "Is this one okay?" Of course it wasn't. Ultimately they did write me a check for the cost of fountain, and did some repairs to the one they broke. I was pleased! I thought we would be passed the problems. I asked for them to check my pond pump and they said they would... over and over. Never did. Once the excuse was "We don't go out when it's pouring rain." Carl promised - twice - this last week they would be out on Monday. Texted on Monday and he responded with "I've been working in other areas." No apology, no concern. I consistently felt like I was bothering them - for asking for what I paid for. It was clear that I was not a priority as a customer. I assume that's because there wasn't any real money to be made. I also only communicated with them via text, so I had records as phone calls would be full of excuses and promises, but wouldn't be completed. I can't recommend this company for maintenance on ponds or solid customer service. Perhaps if you are spending a ton of money, you will be treated better. read more

The worst customer service. Placed an order online. 10 days later, I don't know what happened to my order. After multiple attempts to communicate with them, they will not or cannot tell me when my order will ship. I was told the owner went out of town. Nobody there can help in his absence. A few days ago, someone said they would be talking to him and they'd get back to me. Nope. Today nobody answered my phone calls. read more